Reviews of Tokyu Stay Ginza 3 stars
104-0061 Tokyo-to, Chuo-ku Ginza 4-10-5, Japan
#667 of 1,485 hotels in Tokyo
Guests' ChoiceReview score
Based on 1586 hotel reviews
8.2Score breakdown
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Cleanliness
8.2
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Comfort
8.3
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Location
9.4
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Facilities
8.2
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Staff
8.8
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Value for money
7.7
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Free WiFi
8.0
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Reviewed: 28 July 2025
Chris
Australia24 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Superior Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Excellent location and friendly staff
Stayed in July 2025
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Reviewed: 27 July 2025
Andrea
United Kingdom14 reviews1 helpful vote8.0“Great location, rooms a little tired but clean”- • Leisure trip
- • Family with young children
- • Superior Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Room was a bit tired and they tried to check us into a room with no outside light, even though I’d paid for a superior room
Location
Stayed in July 2025
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Reviewed: 22 July 2025
Karen
Australia21 reviews4 helpful votes8.0“Good location.”- • Leisure trip
- • Couple
- • Superior Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Carpet needs replacing. It’s quite dirty looking and feels awful under foot.
Good location. Room was a decent size. Nice ramen restaurant close.
Stayed in July 2025
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Reviewed: 19 July 2025
Olivia
United States5 reviews8.0“Overall good.”- • Leisure trip
- • Family with young children
- • Moderate Double Room with Small Double Bed - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
Small room. Uncomfortable pillow. Limited housekeeping.
Location, near train station, shopping area and convenient store, nice to have washer and dryer in the room and microwave. Coffee in the lobby
Stayed in July 2025
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Reviewed: 14 July 2025
Pearlyn
Singapore22 reviews11 helpful votes8.0“Great location, happy that room has washing machine”- • Leisure trip
- • Family with young children
- • Moderate Double Room with Small Double Bed - Non-Smoking - Single Use
- • Stayed 3 nights
- • Submitted via mobile
No common laundry room if you book twin room. Limited hotel facilities. Pillows may be too flat for some people, but they provide extra pillows.
2nd time staying here. Very convenient from Higashi-ginza station (direct line to Haneda airport with lift access at Kabukiza exit. No lift access for platform to Narita, although direct line). Room was much smaller than the twin that I booked the last stay, but can accommodate 1 pax with 1 big luggage. Will not recommend for 2 pax or more luggages. Nice bathroom size. Liked that this room had washing machine. Plenty of cafes around for breakfast alternatives. Staff are friendly. Away from bustling Ginza streets, so feels more peaceful. Pharmacy just around the corner and convenience stores opposite the road.
Stayed in June 2025
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Reviewed: 14 July 2025
Pearlyn
Singapore22 reviews11 helpful votes9.0“Spacious twin but no washing machine”- • Leisure trip
- • Family with young children
- • Superior Twin Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Twin room does not have washing machine
Booked 3 rooms in total. This is the 2nd room. For the twin room, spacious and have a lot of space for luggages.
Stayed in June 2025
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Reviewed: 14 July 2025
Pearlyn
Singapore22 reviews11 helpful votes8.0“Very spacious room”- • Leisure trip
- • Family with young children
- • Executive Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Booked the bigger room this round for family (2 adults, 1 child). Very spacious, plenty of room for luggages. Have washing machine in the room, very convenient.
Stayed in June 2025
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Reviewed: 14 July 2025
Soo
Malaysia37 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Superior Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Recommend to be able to provide half an hour late check out without charges.
Location.
Stayed in July 2025
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Reviewed: 1 July 2025
Mcwee
Singapore40 reviews5 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Moderate Double Room with Small Double Bed - Non-Smoking - Single Use
- • Stayed 4 nights
Nil
Reasonable price for the hotel at Ginza. Walkable to major shopping areas and good eateries nearby.
Stayed in June 2025
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Reviewed: 1 July 2025
Lindsay
Australia1 review8.0“Very Comfortable Stay”- • Leisure trip
- • Couple
- • Superior Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
No restaurant but not a major issue
Excellent location, very comfortable
Stayed in July 2025
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Reviewed: 19 June 2025
Yeeling
United States9 reviews8.0“Great location, clean and comfortable”- • Leisure trip
- • Family with young children
- • Superior Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Room was a bit small but to be expected for Tokyo
Location, comfortable beds, free coffee
Stayed in June 2025
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Reviewed: 18 June 2025
Digdem
Turkey5 reviews8.0Very good- • Leisure trip
- • Couple
- • Superior Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Prices are high
Location
Stayed in June 2025
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Reviewed: 18 June 2025
Gabriele
Switzerland232 reviews49 helpful votes8.0“Great apartment stay in the heart of Ginza”- • Business trip
- • Solo traveller
- • Residential Double Room - Non-Smoking - Single Use
- • Stayed 5 nights
Great apartment in the heart of Ginza. 15 minutes walk to Tokyo Train station or by subway in 5 min. Booked the room because of the washing/dryer in the room, but the kitchenette was also useful. Because of this features the room was not too small and this is what I liked a lot.
Stayed in May 2025
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Reviewed: 15 June 2025
Joseph
United States21 reviews2 helpful votes8.0“Good location, comfortable. Needs a refresh.”- • Leisure trip
- • Couple
- • Superior Twin Room - Non-Smoking
- • Stayed 1 night
Carpet was dirty and entire room felt shabby and worn out. Front desk staff had a very hard time communicating with us and breakfast buffet was disappointing.
Location is awesome and the room is large and fairly large bathroom.
Stayed in June 2025
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Reviewed: 12 June 2025
Clare
Australia19 reviews4 helpful votes8.0“Shopping Mecca all of Tokyo in easy reach.”- • Leisure trip
- • Solo traveller
- • Residential Double Room - Non-Smoking - Single Use
- • Stayed 5 nights
- • Submitted via mobile
Small kitchenette provided but limited crockery. A couple of bowls and a larger plate would be grand.
Excellent location easy walk to trains, shops and restaurants. Chrome cast from phone extra bonus.
Stayed in June 2025
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Reviewed: 8 June 2025
Ngo
Malaysia9 reviews7.0“Fine hotel for its location and washing machine”- • Leisure trip
- • Couple
- • Superior Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Looks much fancier and larger in the photos but actually closer to a 3 star hotel
Good location, washing machine
Stayed in June 2025
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Reviewed: 5 June 2025
Frances
United States17 reviews2 helpful votes8.0“It was GOOD for location!!”- • Leisure trip
- • Couple
- • Superior Double Room - Non-Smoking
- • Stayed 2 nights
Room were quite small.
Location!
Stayed in May 2025
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Reviewed: 3 June 2025
Fan
United States14 reviews8.0Very good- • Leisure trip
- • Couple
- • Residential Double Room - Non-Smoking
- • Stayed 6 nights
- • Submitted via mobile
Can smell smoke
Clean, good amenities
Stayed in May 2025
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Reviewed: 26 May 2025
Gabrielle
New Zealand30 reviews5 helpful votes9.0“Ginza”- • Leisure trip
- • Couple
- • Superior Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Our first room didnt have a view so they moved us in the morning
Staff were especially friendly and helpful.. i needed a wheelchair and they made it happen.
Stayed in May 2025
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Reviewed: 25 May 2025
Michael
United States13 reviews9.0“Excellent Location, Spacious Rooms”- • Leisure trip
- • Solo traveller
- • Residential Double Room - Non-Smoking - Single Use
- • Stayed 2 nights
Aside from the cafe on the second floor, it didn't offer many amenity spaces. It's not enough to dock points as this is more of a personal preference.
Tokyu Stay Ginza probably had one of the most spacious rooms I've had in a while. I was actually quite surprised to find a washer/dryer in my room as well. The room was clean, and had everything you could possibly need in a hotel room. The location was great as well. Accessible to shopping, restaurants, etc. I recommend if you're in the area.
Stayed in May 2025
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Reviewed: 25 May 2025
Ofir
Israel12 reviews2 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Superior Twin Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
Nothing
Location near metro and main sites ginza area.
Stayed in May 2025
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Reviewed: 24 May 2025
Josephine
United Kingdom6 reviews9.0“Perfect location for train station”- • Leisure trip
- • Family with young children
- • Moderate Double Room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Small bed - I asked for two separate beds
The location , the fact that you had a washing machine, and toiletries were great additions
Stayed in May 2025
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Reviewed: 22 May 2025
Apurv
India7 reviews9.0Superb- • Leisure trip
- • Couple
- • Executive Double Room - Non-Smoking
- • Stayed 2 nights
all good
good hotel , just that going to city will cost you each time $15 with taxi
Stayed in April 2025
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Reviewed: 20 May 2025
Alison
Qatar7 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Moderate Double Room with Small Double Bed - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Honestly? The fact that they couldn't clean the rooms. They will only clean the room if you pay for the service which I think is weird for a hotel to do. We were there for more than 4 days and they will not clean the rooms. The price for the stay was quite high as well.
Convenience is always my number one go to as this is near the metro station and the shopping districts for Uniqlo, Muji, GU and all the other branded places. It's also right next to conbinis which helps when restos are closed after a whole day of adventures. The hotel looks posh as well.
Stayed in April 2025