Friendly staff. They sent over my sunglasses that i left from the room to my hotel in Osaka. The place itself is very convenient and next to 2 train stations. Yamanote Line and Asakusa Line. We initially booked the queen bed and it was the better room compared to the other twin room we booked as an extension to our stay. The space is ample given the standard sizes of tokyo/japan hotels. Will go with Hotel Mystays again, next time will try their other branches.

Stayed in April 2025

Very small space and no amenities

Proximity to the train station

Stayed in April 2025

All of it. Location, ammenities, comfort

Stayed in March 2025

Great location, friendly staff and quiet.

Stayed in March 2025

It was a bit warm and I had a hard time figuring out if I could adjust the temperature myself.

The breakfast was nice and the front desk staff was helpful. The room had a fridge and a tub.

Stayed in March 2025

The location is excellent right next to the metro station snd there is a family mart right downstairs + McDonalds across the street. The room was spacious (by Japan standards) and clean

Stayed in March 2025

The single room is toooooo small.

The location

Stayed in February 2025

There is no dedicated smoking room within the hotel itself. However there is a public one outside, and since its out in the open it was nice & not stuffy. The lobby’s bathroom wasnt available for use at the time so I was told to use the one on the second floor, but when I got there it was a bathroom inside a hotel room that was just opened so that was a little weird, but hey at least they provided a solution :)

The location is the best thing. Very near the train stations for yamanote & asakusa line, and its one of the smaller stations so there wasnt a lot of walking to get to the platforms. The room I chose was spacious enough for about 4 opened luggages with enough space to walk around. The bathroom was on the smaller side, but still comfortable enough to use unless you are over 190cm tall. It was also cleaned daily, however it still felt a little dusty. A non-issue really since Tokyo has the cleanest & freshest air lol literally just go outside. The staff at the lobby were extremely helpful and friendly. They helped store luggages before check in time as well as the process of forwarding our luggages to the next location. There is a familymart right out the lobby door. Really convenient for quick bites. Thank you so much Hotel Mystays :)

Stayed in February 2025

The smallest room in our stay, but nothing to complain about. It's still the cheapest, so value-wise still acceptable. Also, they provide a free charging cable so it's a plus!

One building with family mart, very convenience! On the side of the building, we have multiple local restaurants. If you bored with family mart, there is also seven eleven at the back alley. Even though JR Gotanda Station is across the hotel, we didn't hear any train noise at our room!

Stayed in February 2025

No negative thing to say, we absolutely loved it here!

This is one of the best hotels we have stayed at, it was super close to the Gotanda train station (around 1-2 minute walk depending on the pedestrian lights), there is a convenience store right next to the entrance, a pharmacy and small grocery store right across the hotel. The staff were super friendly and kind, they cleaned our rooms every single day and our room is super clean and comfortable.

Stayed in February 2025

The only thing that wasn’t great was the 2 pillows offered. One was incredibly hard and uncomfortable to sleep on. The other pillow was of a couch small cushion size and soft but not great to sleep on.

Amazing location, very clean hotel room and friendly staff.

Stayed in January 2025

I’m 5’10” (177cm) tall, and the ceiling and the door frame were very low for me. Also, the closeness to the station means frequent noises from the railway. It was tolerable but you have to understand it is one of the latest-running train lines in the entire Tokyo.

It’s pretty close to the station, and it has a convenient store on the first floor. There’s also a pharmacy nearby.

Stayed in January 2025

It was hard to find space for two suitcases, but I expected this from a business hotel.

The location was super convenient from Gotanda station, literally across the street. The room was clean, if a little bit small, but my husband is just a big person. The room and staff were great otherwise.

Stayed in December 2024

Near the station, very convenient, big bath tub, we love it so much.

Stayed in January 2025

The walls are thin and even on the 11th floor I can hear the train melody. Please get the ear plugs before you go to your room! I did smell some smoke in the morning so maybe there’s a room nearby or something but it wasn’t a great sleep.

Its close to the JR station on the west gate. They had towels and pajamas as well! Even a cable bag to charger my phone! I forgot to bring my own. So I was glad they had that!

Stayed in December 2024

Very small room

Good Location

Stayed in December 2024

The hotel is old and tired, rooms need to be updated. Noisy and dark.

Good location, very close to station.

Stayed in November 2024

next to Gotanda station, easy to go anywhere.

Stayed in November 2024

Clean and convenience

Yes, minutes walk to the subway

Stayed in November 2024

Train tracks are a street away so if you open your windows, you will hear trains passing by.

Right across the street from a JR station so it’s very convenient. Nice and clean hotel.

Stayed in October 2024

Senior receptionist working alongside junior receptionist checking my family in was very sarcastic & rude when I asked for help regarding nearest Mitsui dfo shopping outlet, didn't appreciate that. She was cynical & condescending not realising I understand japanese, how unprofessional of her. I was also asked if my child would like a towel which was highly rude because we booked a triple share room for 4 ppl & she only provided 3, so was my daughter supposed to use the curtain? Every room clean towels were replenished thank you, except for my child's, how inhospitable is that. Most of the other staff were lovely otherwise. I'm sorry a cpl of ppl tarnished what is a great express hotel product.

Location excellent

Stayed in November 2024

It was very hot in the rooms. No ac control. Hard to sleep

The location of the hotel is perfect. The rooms were very nice.

Stayed in November 2024

Nothing

Location, regular here, alot of good cheap food options around after a long day in shibuya, harajuku, shinjuku etc.. gotanda train stop on yamanote line is located here... a train loop that stops at alot of the main tourist spots.

Stayed in October 2024

1 Staffs poor english; when take my print copy at front desk what needs pass thru 3 persons & took 5 minutes, even I shown their reply email from them. 2. Staff very impolite & rude .....when I am at lobby before going out hotel who asking give some memo pad from front desk receiption staff, unbelieveible he told me "the memo paper in your room", howcome ! Is this the Japanese Service Style !!!

Stayed in October 2024

I love everything about it: the location and the staff, because everyone is so kind and welcoming. This is my go-to place every time I'm in the arena.

Stayed in October 2024