A long walk from lobby entrance to the lobby and even further to the rooms location. Take a long time to get our car every time because their valet service is so slow. Better to call from the room, so that when we reach the entrance, the car is there.

The size of the room.

Stayed in July 2025

Getting there is a bit of a hassle , only one entry point having to pass through a specific area to reach the hotel. Just be prepared d for some extra time getting in and out.

Plesant stay at The Meru. The room was incrdibly spacious, clean perfect for unwinding after a day of exploring Bali. What stood out the most was the lush garden a peaceful charm to the whole atmosphere. The breakfast buffet had al lot of options.. Walkable distance to nice places to eat by the beach..

Stayed in July 2025

Breakfast time was chaotic, often waited for the different food stations, oh & smoking is also allowed in the restaurant which was very disappointing..

Everything, great hotel, very comfortable room’s & amenities were more than adequate.

Stayed in July 2025

Breakfast restaurant was too noisy. Need to offer another area that is more relaxing even if it has less food options than the large buffet. No barista - just coffee machine at breakfast.

Large rooms. Large pools. Beachfront

Stayed in July 2025

Huge resort. Room was beautiful and spacious. Everything was really clean, staff were so accomodating and friendly.

Beautiful, spacious room.

Stayed in June 2025

Nice big room

Stayed in June 2025

Beautiful and new, with great amenities

Stayed in June 2025

There is ongoing constructions in the territory of the hotel from morning hours until 10 pm daily (including the weekends), it was quite loud and disturbing. This is also nowhere mentioned on the hotel booking website. Room wifi was very poor. Laundry service - pricy and we received still dirty clothes after washing. Adult swimming pool - the rules of adult swimming pool were not enforced, lots of people were bringing babies and small children; some parents even were changing diapers on the swimming pool site. Also hotel does not offer day trips to various sites in Bali with driver.

Hotel is new, clean, spacious. Staff was very helpful and caring. Great breakfast selection with so many delicious options.

Stayed in June 2025

Some of the surfaces were very slippery when wet.

Dicky was a fantastic resort ambassador (butler) who was very helpful. He and his colleagues provided helpful assistance via WhatsApp.

Stayed in June 2025

Room & Rosa restaurant lights too dark at night. Shower head very rigid, cannot move up & down, overhead rainwater device has insufficient water supply & takes long time to rinse off shampoo & shower gel.

High standard of 5 star resort. Spacious, clean room, friendly & polite staffs, good breakfast with wide food varieties. Staffs are quick in responding to our quest. Each room has walk in wardrobe & dressing table, good gym & swimming pools, plenty of complementary activities, free bike rentals etc

Stayed in June 2025

Smell from adult pool restrooms

The whole place was 7 stars! Location, layout, design, suites/beds, breakfast and staff. Everything was exceptional and incredible. We will be back again.

Stayed in June 2025

We did not like the pillows, they became very flat and hard once you lay on them . The service at Arunika restaurant was a bit slow for drinks.

The room facilities had everything you could possibly need, spacious and clean…loved the automatic toilet and the magnified makeup mirror. Huge selection from the breakfast buffet. Very friendly staff, 2 massive pools and right on the beach. Very impressive entry to the hotels.

Stayed in May 2025

Cleaning was not done after coming back in the evening . Believe it is caused by the privacy lighting but bit confusing if the light is on or not from the switch inside

Very relaxing atmosphere with nice staff

Stayed in May 2025

Everything is good

Standart

Stayed in May 2025

Very luxurious, peaceful and beautiful with great facilities and location in Sanur. I will be back!

Stayed in April 2025

We stayed in a premier suite. A quality room! Bed was super comfortable and we were able to order additional foam pillows. Being a fairly new resort all of the amenities look like the pictures. It was not too busy during our stay (Early April). Right on the beach - a great spot to watch the Sanur Sunrise. The spa is still temporary based in hotel rooms, as they construct the day spa. We were told the Resort Pool was adults only and signs indicate this but this was not something we experienced during our stay.

Stayed in April 2025

Magnificent, brand new hotel, beautifully decorated , spacious apartments . Caring staff, they responded quickly to all our needs

Stayed in March 2025

The in house laundry can absolutely be more affordable. The price (although I agreed to it due to time constraints) was really ridiculous and unnecessarily expensive. I had 1 shirt, a few pairs of undies, 2 baby dresses and a tote bag and it was $35 AUD.

I absolutely loved my stay. The rooms were luxurious, comfortable, spacious and the perfect place to work, enjoy and reset. The bed was so comfortable and the attention to detail appreciated. The food was beautiful and the buffet breakfast impressive. The pool was great and the location was beautiful and convenient. The staff were all so lovely and accomodating. The only issue I had was with the wifi dropping out constantly on my computer (this is likely due to a personal computer setting) but they did not stop to help resolve this, so I cannot fault. I’ll be back!

Stayed in March 2025

This hotel highly exceeds the standard usual in Bali. I was actually quite excited.

Stayed in March 2025

The Meru is remarkable! The staff are welcoming and gracious and fun to have a chat with. We booked a Corner Suite - which I highly recommend! We had planned to stay three nights but ended up extending to ten nights! A great beach and fabulous food and beverage. And definitely book some spa treatments - we did some at the spa itself as well as in our suite - divine! We will be back soon!

Stayed in February 2025

Maybe more AC cooling in the lobby and bar

Clean and modern facilities with great staff and excellent food. Great location also

Stayed in February 2025

The only thing I would like to be a separate restaurant for Meru, not a joint restaurant with Bali beach. And the pillows smell very bad. Replace with hypoallergenic

Magnificent design of the hotel. Amazing smell of wood, large pools. The service is great. The service staff is very friendly and welcoming, everyone is beautifully dressed.

Stayed in February 2025

Ayu was our Resort Ambassador who made our stay quite special

Stayed in January 2025

The room on the ground floor have a nice balcony but lack privacy, if you spend a lot of time in your room it’s a problem (when the vegetation will grow it will be less of a problem). Soundproofing is really bad, you can hear everything in the corridor and people walking on the upper floors. Gym equipment is cheap and doesn’t match with the level of the hotel. Beach sucks. Overall beautifully designed hotel that looks 5 stars but doesn’t FEEL 5 stars on every aspects but it’s really fairly priced for the beauty of the place.

Spacious and gorgeous interior design Great breakfast / nice restaurant Great staff Complimentary minibar (a bit light in choice but still appreciated)

Stayed in January 2025