Little tired around edges but staff make it. Balcony needed a sweep. Room service slow to take away trays and forgot to collect our breakfast choice night before

The staff lovely welcome bottle of cava on arrival. Helped put family rooms same floor with balcony view

Stayed in July 2025

Nothing to dislike

The Hotel staff were exceptional and could not do enough for us. My husband is recovering from a stroke and they were so kind and helpful and always greeted us with a smile and hello. The team at Breakfast were brilliant. Breakfast was great with lots of variety and set us up for the day. Pool was lovely although it would be helpful if there was an easier way to cross the road which was at times quite busy. Had a lovely view across the Gibraltar’s Port of Spain and Morocco and enjoyed seeing spectacular Sunsets.

Stayed in July 2025

One thing I felt about the hotel was the staff were lovely but they were very disorganised. In an effort to be helpful, they ended up being unhelpful. In the restaurant if you requested something it either came very quickly or extremely slowly not the perfect in between delivery. They just need to have specific jobs and tasks not try to do everything.

The restaurant area was ideal having extensive views across the bay.

Stayed in July 2025

On a steep hill but then again everything in Gibraltar is on steep hill

Its history and art deco feel

Stayed in July 2025

View . Good breakfast

Stayed in June 2025

The hotel decor looks a bit tired. My wife also had a drink of lager spilt over her by one of the bar staff. There wasn’t anyone other than the girl that spilt the drink said sorry. That should have come from management. Look after your customers and they will return.

View was fantastic. The receptionist was so friendly and very helpful with everything. The room was okay.

Stayed in July 2025

Everything about the hotel is on point.

Stayed in July 2025

Food and drinks were a lot more expensive this year. Overall the Rock experience requires more money than previously. We have been coming to The Rock during Summer and often in the autumn months for over 20 years. This Summer has been nearly unaffordable for us.

The staff are always friendly and professional. The pool is gorgeous.

Stayed in July 2025

Unfortunately, our shower 🚿 flooded, and water spilt all over the bathroom. We called reception and asked for it to be cleaned up. Towels were given, and we had to clean it ourselves. We would have preferred if they had cleaned it for us. Especially as it was our wedding day.

The staff location and view from the terrace were amazing. As a married couple, we were given lunch on a private terrace, which was such a surprise for us. This really is an ideal place to have a wedding lunch. We stayed overnight in a superb room with idealic views across Gibraltar 🇬🇮 bay.

Stayed in July 2025

It was a steep walk from the Main Street

Staff were warned wonderfull

Stayed in June 2025

Bar/waiting staff service was a bit hit and miss which was a shame

Lovely location, looks to be recently refurbished so clean and nicely done. Amazing views

Stayed in July 2025

Nothing

Delightful old school charm. Immaculate on suite bedrooms with stunning sea views. Fabulous pool right next to the botanical gardens. All the staff were lovely without exception. Restaurant and bar great food and service.

Stayed in June 2025

Nice hotel - location and facilities. Staff generally helpful. Would stay again

Stayed in June 2025

We had a fantastic view and a lovely room!! Will be back

Stayed in June 2025

We have stayed at The Rock Hotel several times & always had a good experience. The staff are so professional & helpful. The bar, terrace and lounge areas are all very comfortable with wonderful views. The added bonus is the pool, especially when the weather is hot, as is a room with a balcony.

Stayed in June 2025

Steep hill to walk up from town - not the hotels fault but you need to bear this in mind if you struggle walking Air con in room not great Service at dinner a little hap hazard

Lovely room. Great view. Very Clean. Hotel facilities very good Staff all very polite and friendly Lovely food Excellent pool and surrounding facilities eg bar, showrers, seating etc

Stayed in June 2025

Room size. En suite bathroom was tiny. Too expensive for such a small room with a tiny bathroom. Very small TV.

Good room view. Excellent dinner in Alfred Restaurant. Friendly and helpful staff.

Stayed in June 2025

The only downside were the smokers. Sitting outside on the restaurant terrace to eat could be a bit unpleasent. We thought the smoking area should be situated well away from the restaurant.

Lovely staff. The view from our comfortable room lovely too. The hotel is expensive but we knew that when we booked so no suprises with the bill. The location is great but it is quite a walk up the hill from the town so those less mobile might find it a challenge. The restaurant served good food and the hotel is also within walking distance of great waterside restaurants. Again the walk a bit steep. The cable car station for a ride to the top is close and the botanic gardens (free) just below the hotel. The Rock also has a lovely big swimming pool and grounds just accross the road.

Stayed in June 2025

Nothing it was all fantastic

Outstanding stay and can not praise the staff enough. A special mention to Jane Teese who went above and behond for our special stay.

Stayed in June 2025

Nothing

Spacious

Stayed in June 2025

The hotel was ok, it just didn't meet the expectations I have for a 4* hotel. The wardrobe was tucked into a corner of the room a the door, meaning that you could only easily access one half of it - not a big deal but there was a big space next to it - so why put it there in the first place. The bathroom was ok but it had a bath with a shower over it, very odd to still see this outside real budget hotels. My main gripe was that the shower only had a fixed holder so I couldn't adjust the height of it, the bath was slippery but there was no shower mat, and there was no handrail for getting in/out. The pool area was nice, odd to have it across a busy road with no crossing facility but ok, however by afternoon the water was like a fly graveyard. Maybe someone with a net could do a regular clean up, or just improve the pool filtration system. I don't think I'd come back here.

Location was ok, my room (seaview) was average, Good to be near the cable car stop, and there was a good bus service for getting into town.

Stayed in June 2025

Staff seemed a little harassed and disorganised, I have stayed at the Rock on four previous occasions and this time I felt things were not running as smoothly as in the past. It may have just been particularly busy but it was very apparent in the bar.

The room was great, comfortable with a superb view over the harbour and two large balconies. Beds were comfortable, and bathroom and shower was large and well appointed.

Stayed in June 2025

I should have booked a balcony room

Art deco style

Stayed in June 2025

Nothing everything was wonderful

Wonderful hotel, excellent facilities and staff

Stayed in May 2025