Given the value, the room was quite small but overall all was good

Good location and clean, delivered what was required

Stayed in July 2025

Breakfast was not great

Given the location the price was fair and staff were very friendly and helpful.

Stayed in July 2025

The staff forgot about my special request and I had to go remind them about the surprise 😮

Stayed in July 2025

Room and bed were on the small side

Perfect location for theatres and key sites in the city.

Stayed in July 2025

My daughter and I shared one queen room , It was a bit small for 2 people. The room feels suffocating since it’s impossible to open the windows and let fresh air in

Location, service

Stayed in July 2025

We knew that the room is small, that's OK, but bed could be little bit wider for 2 people.

Excellent location, walking distance to many interesting places. Friendly and helpful staff. Clean room.

Stayed in July 2025

Flies in bedroom

The staff were really friendly and accommodating

Stayed in July 2025

Bathroom sink too small to fill the kettle

Location was perfect for seeing a show. Plenty of places to eat and drink locally.

Stayed in July 2025

I knew room was small when checking online the size of room, however when you stay, it is really too small.

location is very good

Stayed in July 2025

See through toilet door

Stayed in July 2025

Very small bedroom.

Staff very friendly and helpful. Nicely decorated. Good location just off of Haymarket. Breakfast was excellent.

Stayed in July 2025

The room was pretty small and didn't have a wardrobe, nor a window which could be opened. Moreover the mattress of the double bed was resting against the wall, making it a struggle for anyone sleeping on the inside to get in and out of bed especially if the other person is asleep. Moreover, the shower cubicle is see-through so anybody having a shower can be seen from the bedroom. On the bright side, the mattress and pillows were very comfortable.

The hotel is so central (corner with Haymarket Road which leads to Trafalgar Square), and yet it is in a quiet area. It is comfy and clean. The staff is very sweet and helpful too. We arrived well before the official Check In time (as I had advised the hotel), and the room was ready by the time of our arrival which was brilliant for us! 5* on that! A good breakfast is offered at an extra charge, and water is offered for free. The room had a walk- in shower. Loved the fact that there's an AC which worked well in such high unpredictable temperatures. I loved that our room was on the ground floor and saved me steps. However, the hotel is equipped with an elevator.

Stayed in July 2025

Overpriced for room size - high season though, so cost higher than normal.

Very friendly and efficient staff. Lovely bar downstairs and excellent location.

Stayed in July 2025

Nothing!

The location at the price can not be beaten for a theatre trip! This hotel is clean, convenient & the staff are friendly & helpful.

Stayed in July 2025

Air con in room not working

Air con in the room was broken and no way to open a window so the room was very warm and stuffy. The night manager gave me the Dyson fan from the bar for the night as there were no other rooms available.

Stayed in July 2025

Tough pastries. Shower head needing to be descaled. None of the plugs worked when it came to charge my phone and battery.

Great location. Very friendly and efficient staff.

Stayed in July 2025

The room I stayed in didn’t have an opening window. I’m not sure if all rooms are like this, but it felt quite suffocating. While some staff members were friendly and helpful, most of them seemed unfriendly and unapproachable. Still, if I visit again, I might choose this place once more.

Great location. You can easily reach everywhere by walk. I explored almost everywhere without using public transportation. Cleaning is done every other day to save water, which is a good thing.

Stayed in July 2025

Bathroom to be more discreet, ie blacked out glass rather than a bit of frosting.

Superb location, room had everything that we needed.

Stayed in July 2025

The location, environment and staff are kind.

Stayed in May 2025

The toilet wasn’t flushed when we got there, the shower was leaking and the ac wasn’t working (which wouldn’t usually be a problem but was a windowless room)

The location and the food options late at night

Stayed in June 2025

Everything was good. Only thing I didn’t care for. It was the narrow hallways, but not a big thing.

The location can’t be this is a wonderful hotel rooms are small but they’re clean and the staff is terrific!

Stayed in July 2025

I hadn't expected such a small room (24) - no more than 2m wide by 3.5m long, which included the ensuite! Must be the smallest in the hotel by far and has no windows. It was over priced for its size and if I was staying a full day or more would have complained. Two sharing the room would be very uncomfortable or intimate, depending on your stance but probably problematic as only one side of the bed was accessible! Ideal for solo traveller on very short stay, as also little clothes hanging space - no cupboard just hangers on the wall.

The room (24) was extremely compact. That suited me for half a night as I had to leave at 04:00 so wasn't needing a grand room. It was perfectly put together though in layout, lighting and facility - very well designed (George Clarke would have been amazed lol). Great large TV at end of bed! It was easily accessible on the ground floor and very close to reception / entrance / exit, which suited my arrival and departure times. It was surprisingly quiet, off its own small lobby (only shared with 25). The hotel is tucked away down a back street but has pleasant small bar and seating space. Again well designed.

Stayed in June 2025

The room with bathroom was very small, although we expected this. The double bed only had one side where you could get in and out - the other sides were up against walls.

Location was central to where we needed to go, so could walk everywhere. Good coffee shops close by. Quiet street.

Stayed in May 2025

The room without windows is too crowded. The room has a slight musty smell!

Good location! Near the bus & metro station! Near China-town, you can find many good restaurants around the hotel. High cost-effectiveness of hotel.

Stayed in June 2025