Rooms were a bit run down. Service at the restaurant was disappointing. Staff brought out the wrong meals, forgot meals and we were waiting an hour for food multiple times.

Great location, easy to get to and the snorkelling was beautiful. Really nice gardens and restaurant area. Fun to walk around the whole island. Pre-booked transfers to the island worked very smoothly.

Stayed in July 2025

Ammenities near the pool need immediate update and pool

Views

Stayed in July 2025

The communal bathroom needs renovation

The people were so friendly, made us feel really comfortable and our room was beautiful. Perfect location.

Stayed in July 2025

Facilities are looked tired. Part of the island was blocked off for construction and couldnt be accessed. Shower water pressure was very poor. Some meals were not available for the all inclusive package.

Great beaches and snorkling. Frirndly staff who made you welcome at all times. Quiet rooms. Good food and lovely drinks. Kyaks were available but not enough oars to go around. Lovely traditional singing from all the staff after the Saturday meal.

Stayed in July 2025

There isn’t heaps to do, but we loved relaxing by the ocean. The ferry only comes 3 times a day, so we found there was a bit of waiting around going there and waiting to go back to the main land. We unfortunately are still waiting for a refund of a candlelit dinner that we never did.

We loved the location and being right on the water. We could literally step outside and into the water for the most amazing snorkelling!

Stayed in April 2025

Reception staff were rude and didn't seem to know what they were doing. We were asked 4 times in 15 mins if we wanted to book trips and had 2 different people separately go through the orientation on arrival Paid extra for boat transfer and i think it was more luck that the boat was there when we got to the marina as they didn't know they were supposed to pick us up (they were there getting supplies) On arrival room was not ready, I had to ask multiple times despite it being past 4pm when we arrived. No Happy hour for the 3 nights we were there, no traditional dancing, just the same person singing the same songs every night Tried to charge me for the sandbar trip that I had paid for online before arriving, and it took over an hour before a manager was available to remove it from the bill . Poor communication between the 'office' and staff on the island

Location is beautiful and snorkelling was outstanding. Lovely beach. Room was right on the beachfront, clean and tidy. Staff at meal times were polite, friendly and food came quickly.

Stayed in April 2025

There were sadly a few let downs with our stay. Firstly, the pre-organised (and pre-charged for) transfers hadn't actually been booked with the ferry company. It took nearly an hour of back and forth on the phone while waiting at the ferry terminal before the booking was confirmed and we only just barely made it on to the boat before it departed. It then took a further two days talking to the resort staff before anyone could confirm the return trip had also been arranged. This was unnecessarily stressful, and I'm surprised it happened as I'd have thought it was something an island resort would be used to managing relatively seamlessly. To their credit, they did eventually fix these issues and sorted out an issue whereby they'd originally overcharged us for this booking, but it took talking to several different people before this was rectified. The bures were generally well maintained (if a little small), but the bathrooms were quite 'rustic'. There was also some clear signs of wear and tear around (loose floor boards, a post on our verandah that wasn't fixed in place) - and troublingly, the lock on our front door didn't work as it was misaligned with the door frame. It was also a shame to discover how limited the 'off island' excursions were. The website lists a bunch of experiences you can have to explore the nearby islands and the mainland, there's also a printed list of these at the reception titled 'Daily Activities'. When I went to enquire about these, the person at the reception took this list (looking a bit confused), they then put it away shaking their head saying 'no, it's only what's on the board'. The board she referred to was outside the reception area, it lists 1 or 2 excursions available each day. Sadly, most of the activities we were interested in didn't show up on this board during our 3 night stay, so we never really got to experience any of them.

The staff at Serenity Island were all incredibly friendly, and the surroundings were tranquil and idyllic. There's nothing quite like waking up in your bure and seeing the glistening seaside right out your window. There was some nice coral just offshore which you could swim to at high tide (at low tide it was even walkable with the water only coming up to knee height where the coral was).

Stayed in June 2025

We had $200 stolen out of our locked room. So it was the staff. The management team said sorry, but you signed a waiver. The safe was broke. No tv in our cottage. One of the workers said that stealing happens often.

Amazing views, the beach and water right outside our door.

Stayed in May 2025

The facilities are a little run down

it is a beautiful island and the staff are so friendly

Stayed in May 2025

We declined room service on our second day - but didn’t realise that meant we didn’t get room service for the rest of our stay, until we asked on our 4th day. The staff were very responsive to sorting out our air conditioner when it stopped working and started dripping water, and did a full room clean when that happened.

The beach bures were so close to the beach, and the snorkelling was phenomenal -and straight off the beach! The water was so warm, and the coral is healthy and colourful. The fish are abundant and diverse - so many wrasse and parrotfish, and we saw squid, stingrays, painted crayfish and one reef shark. It was amazing!! We liked that while the resort is small and not super fancy (the rooms are nice but pretty basic) it has a quiet appeal, and the staff were friendly and it was lovely to get to know the same people and faces, that you see over and over again. The staff taught us some Fijian and were keen to help us and were friendly and full of smiles. The breakfasts were great, and you couldn’t get a better view while you eat your meals. The staff organised a JetSki safari for us for a half day, which was a highlight for our family, zipping around the islands and tying the jet skis up together to go snorkelling. We also arranged two SCUBA dives, which were wonderful - a wreck dive and a cruise dive, exploring beautiful coral bombies. The island is small (it takes less than 30 min to walk around it), and there is only one restaurant. We bought snacks and loved the chilled out vibe and serenity (pun intended) of the island.

Stayed in April 2025

I would have liked to go on the reef snorkelling but wasn't available. Also, the sunset bar was not operating the two days we stayed at the island.

The people were so welcoming and kind The place is very peaceful and the nature is beautiful. We loved the different activities that were provided, such as snorkelling, stand-up paddle boarding, and kayaking. It really was a great experience!

Stayed in April 2025

Even tough the room was new and ac perfect. The common areas need some love, deck all broken you need to be careful where you walk barefoot, no shade around the pool and public toilets in very bad state. Also, if you don’t pay all inclusive, meals and drinks are pricey.

So quiet, sea is beautiful, room is newly refurbished , rooms are 5 mtrs from the sea , I could swim from my room to the main bar ! Staff was so nice

Stayed in April 2025

Maintenance The deck on bure 11 is in a bad state and will cause an injury soon. internally all ok Transfers Dont use the $90 airport transfer to the boat its over priced The $55 to driver is fine or a taxi Ask to get a transfer with Eddie and pay him.

The location is great for snorkeling and has a pretty good local reef clear water and good marine life. Good place to relax. Food Generally pretty good if you are not vegetarian, well not bad for island food.

Stayed in April 2025

The bathroom was nice but I would prefer a wall going all the way up to the ceiling to separate it from the rest of the room. I would have loved to have a happy hour from 5-6pm as drinks are pretty expensive.

The Bure’s are very beautiful, lots of different lighting, good storage and furniture. Glas door and windows to the front which lets light in but also lets the AC work properly. We left the shutters to the side always closed so cool air stays inside. Snorkelling right in front of our bure was great. The wooden walkways around the property were beautiful and light up at night. The gym was great. The turtle pond is beautiful too.

Stayed in April 2025

Definitely has place for improvement - more diversity in the menu, I would love to see some Fijian dishes. And the bathroom needs work, it looks very worn out. But due to more important advantages of the place, I’d come back.

I really enjoyed the island and many thanks to the hotel’s staff for being very helpful and nice.

Stayed in March 2025

Food was average, not much variety and some things not on the menu. The cost of transfer to the island is advertised at one price, but ends up costing a lot more. Over $1,500 NZD return for 6 people for a 20 mins boat. Makes the whole stay very costly.

Great bure’s, lovely staff, amazing snorkelling on the reef just off the beach.

Stayed in January 2025

Overprice $16 for two can of soft drive. Lots of maintenance issues, pool wasn't ready, locks on the door broke. Water issue in the tap. They need to keep up with the maintenance.

Location, staff

Stayed in December 2024

Expensive boat transfers either with the property or South Sea cruises. Expensive for what you get. The property is somewhat run down. Communal areas such as the bathrooms need work. One of the daytime activities we were looking forward to was cancelled as the boat ran out of fuel. Poor water pressure in the shower with unreliable hot water. With a bit of general maintenance this place would be fab. We still enjoyed our time here despite these issues.

The location is fantastic. Short boat ride from Port Denarau. Water is crystal clear. Waking up to the ocean at your doorstep is hard to beat. Staff were very welcoming. The turtles are awesome.

Stayed in January 2025

Tap water was not filtered so had to rely on bottled water. Some floor boards to the bure villas were loose so had to be careful as a potential trip hazard. Dining area sometimes did have too many flies, which made meal times a little annoying and off putting.

The staff were really friendly. Entertainment was good. Beautiful beach and surroundings.

Stayed in January 2025

Watch out your food/ bread served mouldy/ coffee salty for the salt water used to make it/ waiting 40m for someone to answer for room service order to be placed

Staff very welcoming, Sami is the best, beautiful views.

Stayed in December 2024

Everything, it was so amazing

Stayed in November 2024

Pool is small. Lots of flies in the restaurant

Peaceful

Stayed in November 2024

The staff were excellent and very accommodating. The Bure was private and had access to the beachfront which was perfect

Stayed in December 2024

Too many flies at the restaurant & bar/pool.

Beautiful beach and ocean. Staff are very helpful, friendly and polite

Stayed in December 2024