The signage for the parking area at the rear of the hotel was difficult to find on first arrival but with help we managed to sort that out.

It was wonderful to have a staffed reception, and the receptionists were very helpful about checking in, and explaining the transport options in Hamburg. Breakfast was hearty with lots of hot and cold options.

Stayed in June 2025

Can’t think of anything

Clean, parking, very nice staff

Stayed in July 2025

No safe place to store our bikes

Staff accommodating in finding a solution to safely store our bikes but it meant me carrying them up two floors to my larger room

Stayed in June 2025

Great one night stay in Hamburg. The location is good. Not directly in the city but the tram takes you to the city center fast enough. Friendly staff.

Stayed in April 2025

No fridge in the room store my drink

The location is the best and the service was good

Stayed in March 2025

The noise from the reckless handling of carts used for delivery near the hotel in the early morning could be improved. Bathroom is tiny and nice, just it could be really small for some people.

Excellent breakfasts. The location near U-Bahn station is very useful.

Stayed in December 2024

Coffee satchel wasn't available. Rest everything was great

All good ..value for money

Stayed in January 2025

It’s close to a delivery warehouse, so you hear a lot of bins rolling even at night

It was very well located, the subway station is just outside the door of the hotel, and they have a parking, a mall, and so many stores and restaurants in the area. We visited during Christmas and there was a Christmas market right outside.

Stayed in December 2024

The room was small. Extra fee for dogs but no dog bed or bowl provided.

Great location near the metro.

Stayed in December 2024

No one was there when I went to check out. I waited 10 minutes and kept asking "hello?" and then I ended up needing to just leave my card and a note there. The area is very active and fun, but there were people smoking crack literally right outside the door morning and night, which was not so great.

It was cozy. The beds were comfortable. Everything was very clean. The Ubahn is right there. 24/7 reception is a plus.

Stayed in December 2024

There is a kettle in the room but did not have a coffee.

Close to underground, lots of shops around.

Stayed in September 2024

All good

Very happy with breakfast and very nice room

Stayed in September 2024

-

the staff were friendly and very helpful at all times

Stayed in September 2024

Close to public transport

Stayed in August 2024

The size of the room was small, but was functional for our stay.

The staff were very friendly, checkin was straightforward and we appreciated being able to use the Hotel car park. It was a good location for us visiting friends, also the shopping centre next door was great for dinner.

Stayed in July 2024

the room was very noisy and quite small, if you are cyclist there are no store space for Ur bikes U need to keep them on the street. location is also far away from city center - not a good combination of price vs value

good breakfast and a friendly personel

Stayed in July 2024

The smell of the hotel.. as there ia no proper ventilation... The size of the room is too small NO AC.. not good option for summer Expensive hotel....

The location is super... The staff is helpful... The coffee machine in the reception.. Luggage storage option at the reception if u arrive early...

Stayed in July 2024

The room was on the forth floor where the elevator machine room was located. This would cause noise that was uncomfortable.

The beds were very comfy and the staff very friendly. Moreover it is nicely located close to the metro.

Stayed in July 2024

Lack of ventilation.

Beds are comfy, location excellent and staff friendly.

Stayed in June 2024

But Room size is very small, not as the size while booking mentioned. The bed is too much soft and narrow. Bathroom is also very small and uncomfortable. In warm days while open the window, outside the window was quite noisy , both in midnight and early morning.

Location is perfect, just above the U1 station. Reception staff is very nice . Room is clean.

Stayed in May 2024

It was very pricey for a tiny room.

Nice staff and the metro station is right at the door.

Stayed in May 2024

The breakfast wasn't as good as it use to be. There was no coffee in the room and no breakfast tea in the room .

The hotel was in a good location most staff very helpful ,

Stayed in May 2024

Nothing

Good location near public transport. Excellent breakfast. Rooms small but clean and good for one or two nights. Very friendly staff and a simple nice place to stay. Nothing fancy but just good old service and comfortable.

Stayed in January 2024

The minute I entered the hotel a stench hit my nose. My educated guess is a sewage pipeline directly underneath the building cracked at one point in time due to seismic activity (even a small quake can crack heavy pipelines if it is shallow and occurs at the epicenter). The unmistakable smell is everywhere in the building . It does not spread from the bathroom pipelines (it is the same in the room and public areas. The entire building is engulfed in it). This is of course not the fault of the owner (the local authority has the responsibility to fix the pipe) but having browsed previous reviews I noticed the problem was mentioned by a guest already 8 months ago. The owner should at the very least find a temporary solution and place essential oil scents in the rooms and lobby because it really is unpleasant.

Access to the U1 line (underground station) is practically at the entrance to the hotel. The price I paid was low especially considering the location and easy access from and to the airport (the S1 leaves the airport every 20 minutes and there is one change at Wandsbeker Chausse. The entire trip can be as short as 25 minutes). The reception staff is friendly and helpful (the lady on the morning of my arrival also informed me of a strike on the day of my departure. Luckily my flight was not affected but her concern is commendable because up to that point I was not aware of it). Heating.

Stayed in February 2024