Leipziger Strasse 1 (Block J), Innenstadt, 14473 Potsdam, Germany
#19 of 31 hotels in Potsdam
Guests' ChoiceBased on 404 hotel reviews
8.1Cleanliness
8.7
Comfort
8.5
Location
9.0
Facilities
8.1
Staff
8.5
Value for money
8.2
Free WiFi
8.5
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End of dialog contentReviewed: 14 August 2023
Majella
IrelandNo bottle water in room. We had to buy some at reception, there was only metal cap bottles available so they had to be opened at reception as we didn’t bring a bottle opener.
Excellent location, near main train station. Very clean rooms. Breakfast provided was good. Our room was small but adequate for us.
Stayed in August 2023
Reviewed: 7 August 2023
Chantal
NetherlandsOnly 1 person checking in/out in rush hour.
Great hotel, young and modern vibe. Clean room, wonderfull beds and amazing breakfast! Great location also! Perfect parking underground.
Stayed in August 2023
Reviewed: 31 July 2023
Anibal
ArgentinaStaff did their best but they are not qualified for their tasks. Some of them are immigrants that barely speak German and have no English knowledge so their communication skills were very limited.
Comfortable rooms and very well located just across from the train station.
Stayed in July 2023
Reviewed: 22 July 2023
Marta
AustraliaLack of tea an coffee making facility but we knew about it before we booked. My room was on the side of very busy road and there were noisy people under our window and everything we wanted was to sleep and rest after the long drive from Amsterdam but I have complained about it and the it has subsided eventually.. I was surprised that morning shift personal hardly spoke English but was very nice and polite
Very clean and comfortable room, modern decor
Stayed in July 2023
Reviewed: 18 July 2023
Jostein
NorwayThe people in the reception should be trained to have more attention to the visitors. When we passing the reception it should be mandatory to say good morning and try to smile. It look like a funeral. Do not be afraid, try it out!
Allmost everything
Stayed in July 2023
Reviewed: 17 July 2023
Samuel
NetherlandsIf u come during the checking period, u jeed to wait for so long….
Nice place to stay just in front of the HBF….
Stayed in July 2023
Reviewed: 12 July 2023
Emma
IrelandWould have been good to have a kettle in the room to make tea and coffee. There is a free drink scheme if you don't use house keeping but it's quite disorganised. Difficult to get a hot drink if there are no bar staff around
Excellent room. Despite being very close to the centre and train station the room was very quiet. Shower was excellent and check in easy. There is a luggage room and staff let me use it all day on my check out day for free.
Stayed in July 2023
Reviewed: 5 July 2023
Max
GermanyNice clean hotel for a fair price right by Potsdam Central Station.
Stayed in July 2023
Reviewed: 30 June 2023
Erik
United StatesWi-Fi did not function very well. When it did work, it was slow. There's not much in the immediate vicinity of the hotel other than the train station. If I stayed in Potsdam again, I would probably stay somewhere in the old town.
It's close to the central train station. They have a bar which is nice, although I didn't have a chance to get a drink there. The room was comfortable and suited my needs for a short stay. It's close to the river too which is nice.
Stayed in June 2023
Reviewed: 29 June 2023
Arun
IndiaSize of room was small
Clean, hygeine rooms Nice decoration 😊 Good breakfast
Stayed in June 2023
Reviewed: 26 June 2023
Althea
United StatesNo complaints, all good!
Good bed, quiet, cool, clean, very good blackout shades, friendly helpful staff.
Stayed in June 2023
Reviewed: 26 June 2023
Mk
GreeceThe cleaning service was not good. They just forgot to clean the room one day and the rest of the days there were hair on the floor. The breakfast was too expensive.
It is brand new and stylish. It is very close to the central station and the city center is within walking distance.
Stayed in June 2023
Reviewed: 24 June 2023
Alfredo
MexicoParking is paid separetely
Location is very good
Stayed in June 2023
Reviewed: 12 June 2023
Zbigniew
Polandbreakfast should be better (more option for vegetarian)
very nice people/servise and good indoor parking
Stayed in June 2023
Reviewed: 11 June 2023
Docdoe
GermanyOn sunday morning the breakfast room is rather big and noisy.
Brandnew hotel close to the Barberini Museum and the church of St. Nikilai. Very comfortable and a very clean bathroom. Absolute fair pricing. I enjoyed the rich breakfast. A lot of young people visiting this hotel.
Stayed in June 2023
Reviewed: 6 June 2023
David
Canadaevery staff member we talked to was miserable.
New, well laid out, and nice rooms.
Stayed in June 2023
Reviewed: 27 May 2023
Bérénice
Franceperfect
Stayed in May 2023
Reviewed: 18 May 2023
Jacques
NetherlandsThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 17 May 2023
Johann
GermanyNo bar service on some days
Large clean room
Stayed in April 2023
Reviewed: 15 May 2023
Sviatlana
GermanyThe bed was comfortable, nice bathroom and shower. Close to the city center and train station
Stayed in May 2023
Reviewed: 7 May 2023
Katja
NetherlandsI booked the room including breakfast, but on the first day the breakfast team did not show up and there was no breakfast and not even coffee.
Brand-new hotel with nice rooms and an excellent location.
Stayed in May 2023
Reviewed: 30 April 2023
Shirley
GermanyOne breakfast morning was a disaster! All dirty dishes were still on the tables since no staff doing it. They were over filled with guests and guests were lining up to seat. We end up cleaning tables in order to seat and eat, but most food were empty and too many people lining up waiting for food. 15 minutes to get coffee and 30 mins of food. They're reason was they were just new and newly opened. Management incompetence! They booked all these people so they should anticipated the breakfast will be a zoo! I travelled all over but have never experienced that kind of dilemma! Always be prepare for a big rush! Such a pity those girls in the kitchen running preparing more food! The girl in the desk was in tears because of complaints from guests cannot eat.
New and central location
Stayed in April 2023
Reviewed: 29 April 2023
Alexander
GermanyYou need walk somewhere to get dinner.
I like value for money.
Stayed in April 2023
Reviewed: 29 April 2023
Thorben
GermanyWe mainly booked this accommodation because of the sauna. apparently the sauna is only open in the morning on weekends and until 10pm weekdays (didn’t say so in the booking or on the website). sat in the sauna at 9:30pm when the sauna went off. told reception about this matter - staff started arguing instead of apologising. That was the most dissatisfying experience in this hotel.
modern and clean
Stayed in April 2023
Reviewed: 23 April 2023
Fransiska
GermanyNothing
The room was big
Stayed in April 2023
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