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  5. Reviews of Hotel CityRing

Reviews of Hotel CityRing This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Elbestrasse 36, Bahnhofsviertel, 60329 Frankfurt/Main, Germany

#243 of 245 hotels in Frankfurt/Main

Guests' Choice

Review score

Based on 309 hotel reviews

4.0

Score breakdown

  • Cleanliness

    4.8

  • Comfort

    4.8

  • Location

    5.0

  • Facilities

    4.6

  • Staff

    6.2

  • Value for money

    5.3

  • Free WiFi

    6.9

100% verified reviews

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Showing 1 – 25

  • Reviewed: 9 February 2025

    5.0
    Passable
    • Business trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Not happy

    Not happy

    Stayed in February 2025

  • Reviewed: 16 January 2025

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was stinky

    The staff is friendly

    Stayed in January 2025

  • Reviewed: 8 January 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    in the first room the sink was stuck. in the replacement room the refrigerator was stinking enormously.

    cheap price

    Stayed in December 2024

  • Reviewed: 21 November 2024

    3.0
    Poor
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The suburbs, the design of the room

    The view from the room

    Stayed in November 2024

  • Reviewed: 22 September 2024

    5.0
    It was the Center of redlight street with full of drugs addict .
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was the Center of redlight street with full of drugs addict people not safe .

    Stayed in September 2024

  • Reviewed: 17 September 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Used water glass in corner of the room from previous guest I assume. The sheet had a black footprints on them so I got new sheets from reception. There were people in the a.m. on the street outside the hotel trying to take my suitcase off me due to the area of the hotel, one must be assertive, firm and quick on their feet.

    Amit was very friendly and reassuring, The hotel is in a bit of a polarizing area especially if you had not read the reviews and had just got off a 30+ hour flight. Staff gave me extra sheets free of charge. Was surprisingly quiet during the night.

    Stayed in July 2024

  • Reviewed: 27 July 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom was so uncomfortable

    The location

    Stayed in July 2024

  • Reviewed: 26 June 2024

    5.0
    It's just right for a short night
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    I really didn't like the smell in the room. The chairs should be replaced.

    Location, polite staff, I was glad to have accommodation during that time. Clean sheets and towels.

    Stayed in June 2024

  • Reviewed: 22 June 2024

    3.0
    Spice heads outside all night!
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Less spice heads outside

    Stayed in June 2024

  • Reviewed: 20 June 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The location, it was noisy, dirty and you didn’t get what was offered

    The price

    Stayed in June 2024

  • Reviewed: 17 May 2024

    4.0
    My wife could not sleep as she was sleeping so worried about the surrounding
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It was in the middle of the red Lee light district, surrounded by druggies and dealer

    Nothing much

    Stayed in May 2024

  • Reviewed: 24 April 2024

    4.0
    unsettling and unsecured.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The environment outside the hotel. It’s dirty and sleazy outside with undesirable people loitering around. Not a place to walk out for a woman.

    It’s reasonably priced.

    Stayed in April 2024

  • Reviewed: 7 March 2024

    3.0
    Never stay there again would not recommend.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    1. The hotel was located in a slum area. When we arrived there were homeless and intoxicated people yelling and loitering in front. Very scary and unsafe. 2. Room was so small. Two people could not walk around at the same time. 3. Duvet was dirty and dead roach was on floor. Very noisy during night.

    Was not told about a breakfast

    Stayed in March 2024

  • Reviewed: 5 March 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    All in the room is not good enough and not cleaned the Matratze are not comfortable and the beds are different from what I have seen in the website they are single beds and smoll. Not Double Bed as I have reserved..The bathroom is very poor and not cleaned. No Serveat. The Neber rooms are crowded spically in Nights and early Morning. The a Mount of Money that I have paid is to much for what I have got. The chaick in is very Trotter and sells .the Internet is very slow and cutting some Times. I was I herrbule Night .

    I like nothing in the Hotel and the room.

    Stayed in March 2024

  • Reviewed: 11 February 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    General cleaning is not good. All the furniture is old and dirty. The location is very good but the area is too dangerous.

    Stayed in February 2024

  • Reviewed: 6 February 2024

    4.0
    Disappointing
    • Business trip
    • Couple
    • Twin Room
    • Stayed 6 nights

    We requested the TV to be tuned in on numerous occasions and had no tv for the entire visit. We left one day and had 1/4 roll of toilet paper, on our return that night there was no rolls at all!!

    Stayed in January 2024

  • Reviewed: 21 December 2023

    4.0
    It was really bad!!!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The reception experience was subpar, as they were consistently occupied with their phones, neglecting customers present. Despite booking a room with two separate beds, we were informed later that only one person was allowed. After negotiations and an additional payment of 10 euros for the disjointed beds, we faced another charge of 40 euros for a single-bed room, higher than the online booking rate. Reluctantly, we paid to avoid losing our reservation. To add to the frustration, a city tax of approximately 3 euros was imposed. Given the late hour, we felt compelled to stay despite the issues, as finding an alternative hotel seemed impractical at that point

    Closeness to the train station

    Stayed in December 2023

  • Reviewed: 18 November 2023

    3.0
    Poor
    • Business trip
    • Family with young children
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very strict..not pleasant

    Very rude staff.They are not good people's.

    Stayed in November 2023

  • Reviewed: 22 October 2023

    4.0
    Not a good stay
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was disgusting, shower door was broken, shower head was full of limescale. Area was full of druggies. I'd rather pay more and stay elsewhere.

    Nothing

    Stayed in October 2023

  • Reviewed: 19 October 2023

    3.0
    I would not recommend this hotel to anyone.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    I was very disappointed with my hotel room. It was dirty and noisy. There was also a lot of noise coming from the hallway, which made it difficult to sleep. I would not recommend this hotel to anyone.

    Stayed in October 2023

  • Reviewed: 11 October 2023

    4.0
    Disappointing
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Reception ask me for additional fees, and after paid, they gave me a closet to sleep, I didn't stay in the hotel, just booked another one, and avoid arguments.

    Stayed in September 2023

  • Reviewed: 19 September 2023

    3.0
    Convenience for travelling by train, but not comfortable and safe
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights

    Location is really bad, many bar and night clubs around, noisy, dirty, smelly

    Convenience for travelling by train

    Stayed in September 2023

  • Reviewed: 6 September 2023

    4.0
    Very disappointing. At least next time i know to avoid the place and the street
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The place is right in the middle of right light district. You get the smell of marijana in the room. Loud place - banging etc etc etc

    Nothing.

    Stayed in August 2023

  • Reviewed: 8 August 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The room was terrible, very dirty with cigarretsbuts under the bed, ligths dont work, tv doesnt work, no towels, everything too bad.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    5.0
    Passable
    • People with friends
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The district is terrible. Not recommended for families. Keys must be returned to reception when leaving the room, which is unusual and I'd prefer it to be voluntary. Also staff act they don't care about anything which didn't make a good impression.

    The room itself was great. Everything you need in a hotel of that prize level. Since second night we get a fan without asking for it and that pleased us during hot summer nights. Also hotel is closed to train station.

    Stayed in July 2023

Showing 1 – 25

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