I stayed 5 days with my two kids in this hotel and we rented two huts. The kids loved them. The hotel is conveniently located for all major activities in the neighborhood. We did not have to drive much. It's also pretty close to town for if you want to eat somewhere else. The staff was very accommodating with requests for trips, but also if we needed breakfast prior to the regular opening time. Best was that after activities in the rain or on the river, we could dive into the warm water pools. Also great view of the volcano if its visible. Can only recommend staying here.

Stayed in July 2025

I didn't have anything I didn't like. I think it was priced right at around $100. Things I wish were different. 1 kinda water park looking meaning I wish the pools felt more natural. The bar and food areas and lounge areas didn't feel cheap but practical without more trending esthetics. However the plants and garden made up for this. The ewok house was actually cool during the day. I don't think I'd wanna stay in it more then a cpl nights but it was kinda fun but very basic. Plus as another reviewer wrote they should have spread them out more.

The location was great, the front desk person was great, the pools weren't bad, the room was cool looking from outside,.I recommend it for a short stay!

Stayed in July 2025

The wifi was a bit in and out at times. The bungalows are small and simple, which we liked, but it's not for those looking for a fancier place to stay (there are two fancier, larger rooms to book at the hotel that I would recommend instead).

We really enjoyed our stay here! This is a small resort and we liked the more intimate feel of a smaller hotel. The staff were all very friendly and helpful, the property was beautiful and well maintained, and we loved having the thermal pools to relax in every evening. We stayed in a bungalow and liked that it was simple and very unique style accommodation. We also loved the sloth that lives just a 1-minute walk down the street from the property.

Stayed in June 2025

The water was not hot enough.

Costa Rica is lovely.

Stayed in April 2025

They don't take Discover or Mastercard

They made it easy with all the amenities, convenient access to food with a great range of options for food as well as drinks. Plenty of seating. Plenty of room in the hot springs to stretch out and meditate. Reception was super kind, helpful and accommodating and had great local recommendations. The rooms were simple yet elegant. And of course, you can't beat volcano views! Despite being on the main road, this place is very quiet and private.

Stayed in April 2025

Small but fine for 2 people

Beautiful property…peaceful and quiet

Stayed in April 2025

Great staff and nice warm and relaxing pools included, great breakfast also.

Stayed in March 2025

Though the cabins are very nice and newer, the huts were more of an experience. Yes, you are in the jungle, but creatures and bugs do get into the huts and left a mess which was a bit of a shock for our young adults/teenagers.

Lush grounds. Birds and monkeys all around. Cabin was great, hut was not as great. Quick drive into town for restaurants. Plenty of pools with differing temperatures. Not busy. Great view of volcano. Friendly staff.

Stayed in March 2025

10/10 - the staff is so welcoming. I cannot recommend this place enough.

Stayed in March 2025

This was a magical place to stay. We stayed in the cabin and it was clean and large and comfortable. The staff were incredible and an absolute treat to be around. We enjoyed all the hot pools and the surrounding nature. Will be back again when we visit!

Stayed in March 2025

Very nice quiet place, good value, perfect location, helpfull staff.

Stayed in March 2025

Not lots of food options but what they did have was really lovely

Stunning area, amazing location, super peaceful

Stayed in March 2025

We had a little problem with our AC Breaker and our room became warm. It was quickly resolved.

The location was Incredible as was the Thermal Pools...The service for the food was great also.

Stayed in March 2025

Yummy breakfast, with a fruit ball, coffee and different choices of pancakes, traditionally costa rican breakfast etc. The location is close to Arenal, La Fortuna waterfall, Mystic Park. The hot springs in this hotel are awesome. There are 4 of them with different temperatures. The staff was super helpful and friendly. It is a place with a very nice vibe. I stayed here with my 12 year old son and he loved it too.

Stayed in March 2025

Loved the property

Loved the peace and quiet and cleanliness , there was a young man at reception, we didn’t get his name. But he was such a great help to us with info, and so friendly and approachable

Stayed in March 2025

Food quality was inconsistent - tasty in the morning, quite bad in the evening (not sure about other times as I did not eat lunch there). I gave them this feedback and I felt listened. I understand that the staff members for AM and PM are different so PM staff may need more training. Pool temperature was all the same - the 'cold' pool felt warm and all the hot pools were pretty much of the same temperature. No variety.

The bungalows are unique - felt like glamping. Despite having no air conditioning (they have another type of accommodation which has air conditioning), it did not feel that hot in the morning or evening. Most visitors would be out during the hottest hours of the day so shouldn't matter too much.

Stayed in March 2025

I considered it pricey buy given the quality of the room, the thermal pools, parking being convenient to my room, worth the expence. It is an expensive area of the country…there are others that may be fancier but more expensive.

The room was excellent, large, with a very nice bathoom. The room had everything you could need such as a couch in separate seating area with a TV, a mini refrigerator, bench on a porch, and your car can be adjacent to the room. The thermals were a welcome leisure activity after a day of exploring. Breakfast was cooked to order.

Stayed in March 2025

Nothing.

We love our stay at the Thermales. Kendal was so nice and welcoming. The bungalow are so cute and comfortable and the pools are great. You can use the pool after closing and get a very private experience.

Stayed in February 2025

Restaurant/Bar Options and close time

Is Quiet

Stayed in March 2025

Sometimes, I felt the music at the pools was a bit loud, but the staff accepted to turn it down and that was really nice, because all the guests were relaxing, not partying .

I knew in advance that the room (bungalow) was extremely small, but I came to relax by the swimming pools (open until late into the evening). Staff was extremely friendly. Nice breakfast also. The guests were in a "calm and relax" mood (not a "party" mood) and I liked that. This place is away from the crowd, but still at a close driving distance to the center of La Fortuna, to nature areas (Arenal volcano, falls, sloths, bees, coffee, sugar cane, butterflies, etc.) and to restaurants. So the place is really ideally located. I recommend.

Stayed in January 2025

Staff; grounds, food, hot pools

Stayed in February 2025

The property was about 3km outside of La Fortuna which was fine for us as we had a car - it may be a little more difficult without transport

We loved the simplicity of this lovely little gem of a property. The hot springs were amazing - staff very friendly and we had a deluxe chalet which was reasonably priced and absolutely excellent. Watching the local beautiful birds come down to the fruit laden bird tables whilst we ate breakfast was wonderful. Would definitely recommend.

Stayed in February 2025

It was a little outdated and could use some updating but the price did reflect that

Loved how quiet and peaceful the property was very relaxing

Stayed in February 2025

The menu at the restaurant can have more variety.

We stayed in one of their cabins which we found spacious. The bed was comfortable and there were no mosquitos inside, with a well functioning AC system and no gaps. The garden is incredible, you have a good view of the volcano and we saw several birds in the garden like toucans and wild turkeys. The 5 pools are small but most of the time we would have an entire pool for ourselves and you can use them until late at night. We also enjoyed drinks in the pool most nights and the bartender, Adrian, takes order and brings drinks to you. All the staff are incredibly friendly and we really enjoyed the quietness and the privacy. The location is out of town (a few minutes walking from Ecotermales). Despite being out of town, you can walk a few minutes to the nearby restaurants and the shop. They also have an onsite restaurant but the menu is limited due the hotel being so small. The food was good though and the included breakfast is delicious, we loved the huevos rancheros.

Stayed in January 2025