The TV in the room had no signal.

The hotel is beautiful, especially the courtyard where the restaurant is located. I strongly recommend that you opt for a room with breakfast. The breakfast was one of the best we had. We also ate an evening meal at the restaurant and the staff went out of their way to accommodating our dietary needs. The restaurant staff were exceptional.

Stayed in July 2025

Chef options and quality of food was amazing. Staff friendly and well trained.

Stayed in July 2025

Beautiful hotel and excellent service. Loved the interior design and breakfast in the patio

Stayed in June 2025

Everything was perfect. There’s nothing I didn’t like about the experience.

A beautiful and classic hotel. From the reception to the room, everything felt warm, cozy and comforting. The food at the restaurant was amazing, and the staff was welcoming and polite.

Stayed in May 2025

Location

Quaint Comfortable

Stayed in May 2025

Some of the waiters in the restaurant are unfriendly. But most are very kind and helpful. Of course it’s the unpleasant interactions that stand outs. There is also an unusual traffic pattern from the airport so expect extra time getting to this hotel.

The staff are very helpful and kind. The restaurant menu has many delicious items on it.

Stayed in May 2025

Unfortunately we had to leave very early in the morning for our flight so didn't get the full value of the hotel.

Beautiful hotel, lovely people, great food

Stayed in April 2025

Amazing Restaurant , Roof top and Flora

Stayed in April 2025

The jacuzzis don’t open until 9am, I’m an early riser so it would have been nice to start my day in the Jacuzzi on the rooftop earlier.

This property is a beautiful gem with so much charm. The halls are filled with old photos, and library bookshelf, beautiful plants and indoor/outdoor feature makes you feel surprisingly connected to nature in the middle of the city. The restaurant was beautiful and the food was delicious.

Stayed in May 2025

The beds were a little soft. I prefer a hard mattress, and is the style today, they had a pillow top. In fact those are not really good for your back.

The service and friendly staff. The ambiance of the old building and its quirkiness - lots of halls and nooks and crannies to discover. The hot tubs and roof top terrace were wonderful as well. The rooms were exceptionally decorated and quite comfortable.

Stayed in April 2025

The location isn't the nicest but it is a relatively short distance to downtown San Jose. Some of the restaurant staff could have been a bit friendlier, just because a restaurant has a great reputation, it doesn't mean you can be aloof when serving guests.

The food was excellent although expensive but that was to be expected. The decor and setting of the hotel was lovely and the room was very comfortable with a charming small patio area complete with water feature. The reception staff were excellent and very helpful as were most of the staff in the restaurant.

Stayed in March 2025

(This has nothing to do with the exceptional hotel !) - Location is good, if you want to walk into town or the Sabana park, but (as in many bigger cities) it is not advisable to walk around at night. Costa Rica is definitely one of the most beautiful countries on this planet, it deserves a much nicer capitol, unfortunately.

Beautiful place close to downtown (about a 45 minute walk). We booked to stay the last two nights before leaving Costa Rica. Very friendly staff, had one excellent dinner at the restaurant. Nice room with everything you need. Free parking just across the street.

Stayed in April 2025

Nothing

Beautiful house with amazing decor. The bar and restaurant was lovely both for dinner and breakfast.

Stayed in April 2025

Lovely hotel

Stayed in April 2025

I booked this hotel to recoup after long flights from London. It was everything we needed. Spotlessly clean and comfortable. The hotel is very attractive, with lush planting and interesting features. My 10 year old particularly loved the rooftop jacuzzi. The restaurant was wonderful and has a kids menu for dinner. Breakfast was a highlight. The staff are attentive, particularly the waiting staff and the turn down service was good to have. All in all, it's a pretty much perfect hotel to rest in. We did venture to the local market and the art gallery. I wouldn't say there is much to do with children in the area, but we were there to rest before moving on.

Stayed in April 2025

Loved the hotel architecture, staff is friendly and helpful. Clean rooms. Very good overall

Stayed in March 2025

While the Hotel looks great from the outside, the surrounding streets are not attractive tbh. Security is clearly an issue with very high fences & razor wire something you would typically expect in South Africa. We eat our dinner at a local restaurant very close by and felt perfectly safe on our walk to/from the restaurant. The bathroom had a bath & stand in the bath shower with a nylon shower curtain, for the cost of the upgraded room I would have expected a walk in shower with glass walls. The water flow from the shower was moderate at best. The bathroom lacked any air extraction (an extract fan could have been installed in the glass of the small window). This window clearly used to open but is now sealed up so no way to clear toilet pongs which was a shame.

The Hotel looks attractive from the outside & a member of staff was ready to take our suitcases into the Hotel. We loved the original feel & design of the inside, it was interesting & characterful, you certainly cannot say this about most newer hotels. The Reception area had a stylish feel, as did the breakfast/dining rooms with a wonderful open courtyard available. The bed was comfortable with cotton bed linen, the AC effective & quiet & the room had a high pitched wooden ceiling which made the room spacious (no doubt one of the benefits of the room upgrade). We also liked being at 1st floor level with small trees outside the window. The bathroom & room were both in nice condition. The breakfast was served in the open courtyard and was an enjoyable experience, the food was nicely presented & delicious. We had a very minor issue with the room safe and we were very impressed that the Manager arrived promptly to unlock & reset the safe code. The Manager was the member of staff who provided outstanding service (explains why he's the manager).

Stayed in March 2025

The room was a bit small.

Beautiful and charming building. Quiet. Great location.

Stayed in March 2025

Nothing.

This hotel is an oasis in San Jose. It is close to La Sabana park for bird watching or exercise, and has a wonderful world-class chef. We weren't intending to eat in the hotel all three nights, but the food was remarkable. The staff was helpful and friendly.

Stayed in March 2025

The hotel itself is absolutely beautiful and is quiet and like a little sanctuary in the city. Breakfast was incredible! Excellent choices! Service was a little slow some mornings.

Stayed in March 2025

Restaurant waiter seemed almost bothered to be serving.

Front desk staff, security guys, and restaurant host were all extremely friendly and helpful.

Stayed in March 2025

My AC was not working properly and my partners rooms windows did not shut properly.

The breakfast was immaculate. Superior service and a beautiful restaurant. The entire environment is five star white glove type of service. Any issues issues that arose were quickly addressed and remedied.

Stayed in February 2025

Observations not a dislike, older very pretty building, room maybe a little cozy for a long stay. Short walk into the central city, taxi inexpensive though.

Every thing was great, staff amazing, food excellent very clean

Stayed in February 2025

Small rooms, slow restaurant service.

Room was nicely appointed and clean, although quite small. Staff were quite helpful. Restaurant ambiance and food quality were very good, though service was slow.

Stayed in February 2025