Great hotel; brilliant location, great breakfast and the biggest bed we’ve ever slept in. Only downside was the gym, which is tired, small and stuffy.

Stayed in April 2025

The room is Abit old

Stayed in March 2025

Facilities looked aged, time to spruce up a little.

Excellent location with shopping opposite and cultural sights like the Giant Wild Goose Pagoda and Datang Everbright City just at the door steps. Lots of food choices all around.

Stayed in November 2024

Breakfast is very delicious. The hotel located near shopping mall and tourism spot.

Stayed in October 2024

I booked a suite through booking.com for 5 nights which should be over 900 sq ft at club level according to room description. . However, they gave me a suite at gf which is very noisy. I asked for a change. Then to my disappointment, I was given a suite at club level but of a much smaller size. Also, our mugs were not cleaned every day at all. Running out of conditioner on the fourth night. Housekeeping does not match up to other Marriott chain hotel.

just next to the night street. very convenient. excellent location. the room surprises me with the infamous chinese literatures. red chamber etc

Stayed in August 2024

Our room is too far away from the elevator.

Stayed in July 2024

NOTHING WE DISLIKED AT ALL!

THE HOTEL WAS IN AN IDEAL LOCATION AND IN SUCH AN INTERESTING AREA. A GREAT ROOM AND WE ENJOYED THE BUFFET STYLE FOOD AREA. THE STAFF WERE EXTREMELY HELPFUL AND SPOKE VERY GOOD ENGLISH.

Stayed in June 2024

The hotel is horizental so quite a walk to gain my room but OK. Therer are 2 regrets: 1) My VISA card didn't work on their payment terminals. Further more it said that my card was suspicious which didn't please me (it worked everywhere and I've more than enough money...) 2) Most of reception ladies are pretty but they are not ALL kind/smiling (each of my question seemed to bother each of these pretty reception ladies). Only 1 lady less pretty wearing glasses and their director were professional and nice.

This Westin hotel seems to be renovated from an old one: a success since all work, especially its air condition, the best/most silent and efficient one I've rarely had!

Stayed in June 2024

Hotel is a bit dark and moody, design of the bathroom make it feel not clean (which I'm sure the cleaning staff do an exceptional job)

Location is great, right in the middle of everbright city, you go left is the pagoda and fountain, go right is where the nightly shows and snacks, small shopping center right opposite the road. All the staff are great, working very hard to make our stay enjoyable.

Stayed in April 2024

There is a bit of a noise due to it's promixity to the walking street where shows are on till around 11 pm at night. Not too bad just a bit annoying.

Excellent location - located right at the Big Wild Goose Pagoda and shopping street with Starbucks and han fu store on site. Close proximity to many tourist locations. Shopping mall and food court on the opposite side of the street. Extremely convenient. Staff is super friendly and helpful.

Stayed in April 2024

Breakfast could have been better

Great location, great service best hotel to stay in Xian for price and quality.

Stayed in February 2024

We arrived the hotel around 1.30pm but was told the room was not ready and waited till 3pm to get the key. Also the next day we went to the restaurant for breakfast but was told by the reception lady twice that our booking wasn't included breakfast that after verified with their front desk. It's an awkward situation but luckily the floor manager quickly came to talk and said we have club lounge service so the breakfast was included which is the common practice for all the international hotels. Definitely the staffs need more training.

We stayed in a suite which comes with a separated large living area gives the alternative space for someone needs to do work during traveling without disturbing the rest of family. Although the club lounge has very limited food options but liked their services.

Stayed in December 2023

On our second morning around 930am, there was major renovation works right above our room. The drilling noise was so loud that our kids ware traumatized awake and crying, we couldn't even hear ourselves in the room. We called the concierge immediately and was told that they will look into the matter. Indeed the drilling stopped after 10mins, but other audible renovation works continued. We got a called shortly from the reception which we were informed that the renovation works was for a commercial space and could not stopped indefinitely. We gave in and asked for an hour to prep the kids. The entire building was Westin's isnt in? Even if there were commercial space, why place us in a room directly under the renovation works? Why not close off the wing? (They even told me that we had a free room upgrade to make things more ironic) I mean seriously??!?

We loved the location and close proximity to shopping malls, pagoda and walking street

Stayed in May 2025

The room is full with smoke smell

Stayed in December 2024

Facilities are dated and need refreshing. Eg. Shower curtains.

Great location - close to Pagoda, shopping and pedestrian mall Washing machine

Stayed in January 2025

The central heater did not seem to be working, and the staff had to wheel in a portable heating unit. This was November 2023, so temperatures reached as low as -1 degree Celsius at night. The breakfast buffet is not the best we’ve experienced: it’s not bad but not really worth it. Some of the frontliner staff cannot communicate in English very comfortably, which we would usually understand but this is a five-star hotel. Their payment process was unconventional at least in our experience (deposit above the room rate upon checkin and another transaction with my card upon checkout) and they could not explain the payment process very well. The managers were fluent, though, and did their best to help us

First of all, we chose the hotel because of its award-winning architecture and interior design. This did not disappoint! The hotel blends well with its surroundings in the Dayanta area, and the courtyards were very aesthetically pleasing The location was excellent, but it was 20 minutes walking from the nearest MRT. The bed was among the most comfortable we have ever slept in. There is an indoor art museum which you get free entrance for as a hotel guest. It is quite small, but worth a visit

Stayed in November 2023

Noisy outside up until midnight every night.

Convenient location. Very efficient and friendly staff.

Stayed in September 2023

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Stayed in May 2025

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Stayed in July 2025

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Stayed in June 2025

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Stayed in May 2025

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Stayed in May 2025

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Stayed in April 2025

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Stayed in March 2025