For a five-star hotel, there are a few cultural adjustments that could make the experience even more inclusive—small gestures like warm greetings can go a long way in helping all guests feel truly at home. While most of the team were gracious, a few interactions felt distant or unengaged. I mentioned this to Camille and she spoke to the staff and also gave us a small gift to remedy the situation.

I stayed at The PuLi in Shanghai and truly enjoyed my experience. The central location is unbeatable, and the styling and décor throughout the hotel are both elegant and calming. The rooms were beautifully maintained, and I appreciated the thoughtful touches like complimentary snacks and drinks. The staff were generally excellent—warm, professional, and attentive. A special mention to Camille, the Manager, who went above and beyond to make us feel welcome and at home. Her hospitality was a highlight of our stay. I also enjoyed the spa facilities, and the spa manager stood out for her flexibility and helpfulness. Overall, this was a wonderful stay, and I look forward to trying out other properties in the same group in different cities.

Stayed in June 2025

Welcoming and service

Stayed in June 2025

The property is a great place to stay but this trip was really made by the staff who went out of their way to accommodate our needs as we weee travelling with our 6 month old baby. Could not be better.

Stayed in June 2025

It's my forth time in the Hotel. Perfect as always! Staff, location, breakfast. Even though they changed the format of the breakfast, it is still good. Restaurant is great for the evening. French cousine. I highly recommend this hotel.

Stayed in April 2025

The toilet should have a bidet instead of a power socket.

well designed room. One of the better ones. Enough cabinets for clothes. Luggage is hidden away. not many hotels design it this way. Bed is slightly low but I can live with it. There is a big table that is good for in room dining. Most hotels have tiny tables.

Stayed in May 2025

Nothing

Everything is absolutely magnificent and refined with the utmost attention to every little detail.

Stayed in March 2025

The room was very spacious, I loved the bath overlooking the view of the city/park below. All amenities that you could want were provided. Pool/sauna were brilliant and just what you need after walking around the city. Bar great too!

Stayed in March 2025

Nothing

Design and details were elegant and understated luxury. Services were excellent. Amenities were also great. Centrally located, and easy access. All around nothing amiss at all.

Stayed in March 2025

Beautiful property, with excellent rooms, great design and location. Loved the very large room with great amenities. Great spa, great pool. The reception bar is also very nice.

Stayed in March 2025

Check in experience was quite disappointing as the staff handling my check-in seems inexperienced and took almost 30 mins just to process my check in.

Hotel room was very nice, spacious despite it being the most basic room type available. Very central location too despite it being a bit difficult for some to find.

Stayed in November 2024

none

interior design, from lobby to room. Breakfast location very nice. very good breakfast.

Stayed in November 2024

Not particularly ergonomically sound. Lunch service at lobby was very very slow.

Very elegant decor

Stayed in November 2024

Breakfast served too quickly not allowing time to get toast and fruit before eggs arrived.

Stayed in October 2024

Having an exclusive french restaurant of michelin standards while nice is limited. An exclusive chinese restaurant would add a nice touch. The hot pool in the spa is not hot enough. The hotel wifi doesn't allow you access to western social media.

I liked the design and the materials and colour palette of the hotel. The room size is also very generous and the general ambience of the hotel is exclusive and inspiring. The "chinoiserie" feel but yet minimalistic makes the hotel unique.

Stayed in September 2024

nothing

Loved the ambience and service of this hotel

Stayed in September 2024

Price of breakfeast becomes to high

Consistent quality during 10 years

Stayed in September 2024

Some of the areas in the rooms are a bit tired

Design ,staff and location

Stayed in August 2024

I am a sensitive sleeper, and you could hear from the corridor if someone shouting in the hallway - and I had annoying neighbors they were arguing a lot at 3 am so I could hear it all. I think this is the only thing annoyed me so much.

It’s so relaxed. There is no other word to describe it, it reminded me of the Setai Hotel in Miami. The decor, the spa facilities are amazing, the service - impeccable, the best and the most attentive service I ever seen - and I travel a lot. Location is great too. I really love it.

Stayed in August 2024

NA

Service, Room Accessories, Free Room Upgrade. Overall a great experience unmatched by other hotels visited in the same trip.

Stayed in August 2024

The entrance hall is a bit too dark and gloomy any time of the day, but that's the design. Ultimately all the facilities are new, high quality and well maintained. It's a good hotel. Location is also ok.

Great spa area, sauna and steam room -- that are all very relaxing, as most people staying in this hotel are here for business, and literally never use the facilities. :) Come to relax in the aftrenoon, it feels like a Japanese Onsen. :)

Stayed in June 2024

SLOW SERVICE AND EARLY BAR CLOSING

LOBBY , LOCATION & CALMNESS

Stayed in May 2024

Beautiful design. The hall is amazing with the huge bar. Any time of the day it’s nice to sit in the hall.

Stayed in May 2024

Lights in room annoying to control and automatic lights in cupboards don’t always switch off so light pollution at night. No action taken by staff after I reported it!

Elegant design Comfortable rooms Helpful staff Great pool with view Nice bar area to meet friends

Stayed in April 2024

I didn’t hv breakfast in hotel

Stayed in March 2024