The rooms are clean and well furnished. The wall / room colour is a bit too dark.

Comfortable and nice hotel stay . The hotel is near to the lake and town centre. Staff is very helpful and friendly.

Stayed in July 2025

Location, very clean and very friendly staff

Stayed in June 2025

You may get some noise from the street which may be an issue with light sleepers. The beds are on the tough side.

Great location in the middle of Via Nassa a few steps from the lake. Near shops, restaurants.and the train and buses. Very clean.

Stayed in May 2025

The security could have been made better by blocking elevator access by a code as this was in middle of shopping district.

It was close to the parking and next to the river. Accessibility to the train and bus was easy and multiple food options.

Stayed in April 2025

It was hard to sleep on the sofa

Great location, clean

Stayed in April 2025

The room was very dusty.

Stayed in March 2025

Laute Air-Condition

Super Lage

Stayed in October 2024

There's a kitchen but there's no pan to use, no kettle to boil water.

The location is very convenient. The room is spacious and clean.

Stayed in September 2024

I was worried beforehand about registration and picking up keys, but it worked beautifully in the end. The room might be a little dark for some, but given the heat and brightness of the day, I found it quite OK.

This was the base for a longer stay including a planned trip to Milan. The Suite is situated a little way from the main hotel reception so that arrangements for getting keys, and so on, are a little unusual. (Breakfast is served in the main hotel building also: straightforward, absolutely standard continental breakfast: noting to write home about, but nothing to complain about either. Perfectly satisfactory.) There had been an issue with the hotel taking card-payment before we arrived (a computer glitch) while we were en-route by rail through the Alps, but receptionist Ivy was able to deal with the matter most efficiently. Thank you! (It is important to be able to access data and internet while travelling: but that is one's own responsibility!) All the hotel staff were welcoming and helpful. The room, itself, was perfectly comfortable: it even had a little kitchenette! as well as the usual offer. With access vial a lift, the apartment was spick and span and perfectly secure. The old town is on the doorstep and a few yards from the lake and the heavenly church of Santa Maria degli Angeli. (Not to be missed on any account.) As the main railway station is - literally - 10 minutes walk, plus short funicular ride this made the ideal base for all sorts of excursions. We has Swiss Travel Passes for the entire duration of the holiday (it is worth the money), so were in and out of boats and trains all the time, Including a trip to Bellinzona. Milan is a short train-ride from Lugano too.

Stayed in September 2024

Nothing really, minor suggestion is the breakfast room could use some decorating or updating.

Nice modern rooms, great location and friendly staff.

Stayed in September 2024

Bad quality of coffee (it was not Nespresso capsule), and super dark room. There is not so much light from outside.

Good location, nice design, comfortable bed and pillows.

Stayed in September 2024

heavy key to carry all day long.

city center, clean and new room, AC,

Stayed in August 2024

It could be cleaner (tv-Remote control/ Switches….)

Location, Cozy, nice Bathroom and the small kitchen

Stayed in June 2024

Skylight wasn't entirely functional. Blackout pane was loose, letting sunlight invade thhe room early in the morning. -Room has very, very little light. Closets had no enough light to see inside. Dark as night club...

Extremey comfortable firm bed and a so useful in room micro kitchen.

Stayed in April 2024

The elevator is a bit tight but that's not a big issue.

Excellent location. The bed was comfortable. The staff was great and they were willing to help with every question we had. Also, I appreciated how friendly they were with the kids.

Stayed in February 2024

For some reason the room was very dark, even with all lights on. The closets were dark. Unfortunately the Nespresso machine did not work. It was plugged in but the power button wouldn't come on.

Location near LAC. Room was warm, shower was nice, bed was comfortable, TV was nice and big and HD.

Stayed in January 2024

Pillows are too soft. Breakfast is too basic. Some hot items would be appreciated.

Location and facilities.

Stayed in November 2023

very small, somewhat dark.

location

Stayed in September 2023

The room was dark and one light didn’t work

Room and facilities

Stayed in September 2023

It was quite dark. Fine for one night (we got in late and left early) but if you're staying longer, it's something to consider.

Very friendly staff at check in and a very clean apartment that was exactly as described. Comfortable bed and location was great.

Stayed in September 2023

The room was a bit dark even with the skylight open. Would probably have been nicer to be in the main hotel but we did have the floor to our room. It seemed to be an overflow accommodation area.

Location was great - right in the main town and only a block back from the water. Lots of restaurants and a great Coop in close proximity. Great air conditioning. Lots of toiletries provided. Minibar if you wanted it.

Stayed in September 2023

Price

Location

Stayed in September 2023

A bit dark I would have wanted a bit more light

Very nice centered location with everything you need loved the iron👍🏻

Stayed in August 2023

AC seems not working

Great location and quiet even located in the center

Stayed in August 2023