It was very close to the train station (walking distance). The pool was good for me to have a little swimm after such a long flight. Very welcoming staff on all days. I enjoyed my stay very much.

Stayed in December 2024

Not a complaint, but we were surprised we got a wheelchair accessible when we didn't need or ask for it.

Nice and clean. Great bed and pillows. Friendly staff. Very safe

Stayed in February 2025

That there isn’t an indoor connection to the parking area.

Excellent location, friendly staff, clean, comfortable and well appointed room, breakfast was lovely- ambiance, food and staff like Tatiana made our stay memorable!

Stayed in January 2025

The breakfast buffet didn’t match the quality of all other aspects of the hotel. The service in the eating area was excellent.

Great location for downtown. Easy parking. Excellent service overall.

Stayed in February 2025

Close to station and shops

Stayed in February 2025

The doors did not have catchers or silencers on so the doors would always slam and be very loud. You could hear it all the time. Pool was freezing but the rest can’t fault.

Very modern, clean and comfy. Bathrooms were immaculate and lighting etc was fab. Lots of ammenities and the fridges are a bonus. Very good location, very long restaurant, bar and pool/spa hours which is very helpful if you’re out for long during the day.

Stayed in January 2025

Staff were professional and friendly. Helpful with anything you asked about. Location is great. Cafe Nicole in hotel then The Keg across the street. No frills up the street if you want to grab snacks or forget something.

Stayed in February 2025

Cleanliness

Stayed in February 2025

The location was near theatres, restaurants and easily accessible for various transportations

Stayed in February 2025

Complementary coffee from the restaurant

Stayed in February 2025

Liked that it was close to bus/train station. Centrally located. Nice and clean. For where it was the rooms were quiet. Restaurant was very nice.

Stayed in February 2025

Can’t beat the location— close to everything in downtown Toronto. Everything was clean and comfy as well.

Stayed in January 2025

Absolutely the best location for Scotia Bank or Rogers Center events.

Stayed in January 2025

Nothing. We liked it all.

Clean, convenient and close to the train station. We love the pool and hot tub.

Stayed in January 2025

The breakfast options didn’t change over our 3 day stay. Need to provide more milk powder in the rooms - 2 sachets are not enough - especially when you need both to have a decent coffee

The Novotel is a great hotel- 9 mins walk from Union Station and walking distance to the harbour and railway museum . There are various restaurants and pubs across the road and a small grocery store next door. You can take the subway directly to the Eaton centre downtown. The rooms are fantastic , very spacious and comfortable and the breakfast buffet is good value.

Stayed in January 2025

Close, clean & reasonably priced

Stayed in January 2025

Nothing, it had everything we needed , just small rooms but fine for a couple days.

It is such a perfect spot for what we were looking for! With our 2 boys (teen and preteen) for a couple days, we could walk everywhere and lots of great restaurants around us too! The room was really nice and quaint, just wish there was a couch or something. The beds were nice and big, but 1 chair so you had to sit on your bed anytime we were in there. No BIG deal, just for more space apart. Breakfast was excellent and the service was great as well! Nice hot tub, clean pool with lots of towels and water stocked for the guests.

Stayed in December 2024

NA

The hotel was simply amazing, the cherry on the cake being finding a cake from the hotel in my room because it was my birthday. The breakfast was delicious!

Stayed in January 2025

Nothing - everything was great .

Fabulous room which was very comfortable and warm. Lovely bathroom and products. A great location for exploring Toronto.

Stayed in December 2024

Nothing

Super convenient location, good facilities, large and comfy rooms. Very easy access to public transit (union station about a 5 minute walk), and walkable to the CN tower, aquarium, and Scotiabank Arena.

Stayed in January 2025

I don't have anything negative

The completely renovated room was very nice. The hotel was clean. There is onsite parking and it's in a great location by restaurants and walking to some main spots.

Stayed in January 2025

No staff at the check in

Stayed in January 2025

Renovated rooms were nice and the facilities were clean.

Stayed in January 2025

There was nothing we didn't like. 😀

It was a very clean and nice hotel. The room was big and it was walking distance to the scotiabank arena as our stay was due to the fact we went to the leafs game

Stayed in January 2025

Nothing

Perfect location and good amenities.

Stayed in December 2024