The menu!!!!!! No options at all. And they don't even have ingredients for a simple fruit salad. The menu for lunch and dinner is the same with little options

I didn't like the breakfast at all. There are no options at all. I think they should improve on the area of food and their menu

Stayed in October 2022

The room above us was very noisy throughout the night of our last night (a weeknight), and staff did nothing to correct the problem, we were told at 10:30 that they would be quiet by 11:00. Not even close

Room was clean, bright. Location downtown near a number of good restaurants

Stayed in October 2022

SECURITY SECURITY SECURITY. if you advertise Valet parking then a valet should be standing outside to greet you and provide security. Its insane to think this spot is 1/2 of block from a shooting gallery (fentanyl heroin addicts everywhere)' One stole my laptop while I prepped from ACCROSS the street to bring my belongings upstairs!!! These evil little things are constantly circling the grounds especially during check out hours looking to swoop in on foot or bicycle to snatch whatever they can. Don't be fooled the offsite parking is worse and dangerous for man woman child and beast!! Says a city official when I asked (a parking enforcement officer.

the comped breakfast for my lack of hot water all night and day. At best the water was temped at best. Not much else to like except the expresso machine in the room

Stayed in October 2022

No everyday housekeeping !

Nice gym

Stayed in September 2022

A/C was hard to manage. MOstly too cold, and at night , it ws blowing directly on me, on my face, in bed. restaurant : I ordered a yogurt cup. It was absolutely measly! It filled about half a glass, with about two tablespoons of of yogurt, about three grains of granola and lots of jam, with little fruit. This was through room service, which took about 45 minutes to deliver. I would've sent it back, but I was in a rush, so I just ate what was there and checked out.

all staff great. At front desk, to cleaning staff. Good room.

Stayed in September 2022

Breakfast! Don’t waste your money on the ‘included’ breakfast. 1 of 5 small breakfast options to choose from and only permitted to one drink, 1 coffee or a juice. Breakfast service was terrible, no service. try the cute restaurant over the road for breakfast you won’t be disappointed!

The room was spacious clean and comfortable. the shower was amazing.

Stayed in August 2022

- New towels with lint everywhere - Pillows way to flat and useless - Duvet too hot for the season - Unpleasant smell in the lobby and 5th floor

- Hotel was clean

Stayed in August 2022

old windows and Aircon. bad water. noisy pipes

good bed and comforter

Stayed in August 2022

Room was very small, no chairs to sit and parking charge.

No breakfast on Saturday. Location was good. The room was clean & bed comfortable. Our room was located in a quiet area which we appreciated.

Stayed in August 2022

Did not have air conditioning for 2 nights during a heat wave. Here is picture of the fan they sent to the room.

Stayed in August 2022

We had booked this hotel well in advance because we were coming to Kitchener for the annual Blues Festival. When we booked, we asked for a quiet room on a higher floor, away from traffic and street noise. The hotel accommodated us with a room on a higher floor, but our room was very noisy! We were facing the back alley, in a corner of the building and there was constant road traffic. There were also 4 rooms within close proximity to ours and when the other room doors opened or closed they banged and were very disturbing. The hotel did not seem that busy, so I don't know why we were put in such a noisy room when we had requested otherwise. Most of the other rooms in our hallway were stand alone, well away from other rooms, but were were tucked into this busy corner! We could have asked for another room, but by the time we figured out our room was so noisy, we had already unpacked all of our stuff. We were travelling from New Zealand and we had a lot of luggage with us. We did not want to pack again, move and then unpack again. I just wish the hotel had given us a quiet room in the first place! Our other major complaint was with housekeeping. We were in the room for 4 nights and we were told when we checked in, because of Covid, our room would not be serviced daily, but would be cleaned on the 3rd day of our stay. This did not happen. Our room was never cleaned. It was already late in the evening by the time we returned to the hotel on the 3rd night of our stay, so there would have been no sense calling to complain. I told all of this to the front desk staff upon check-out and all he said was sorry. We had to ask for coffee and milk more than once, and ask that our garbage was at least emptied and our towels were changed. But our bed was never made and our room was never cleaned during our entire stay. I find this unacceptable.

The location of the hotel is excellent. It is within walking distance to cafes, restaurants, and pubs. The front desk staff were very friendly.

Stayed in August 2022

It was a beautiful stay!

Stayed in July 2025

We were above the ballroom on a Saturday night so there was a wedding on but it was only a bit loud that one night.

Fantastic location in a beautiful historic building in downtown Kitchener. Easy access to the ion and iron horse trail. You can get anywhere tied like to go without needing to rent a car.

Stayed in July 2025

Parking was across the street, if you had a lot of luggage, it could be a haul getting it to the hotel. Also, once you're across the street, you had to step up on the curb, and up a step (or 2 I can't remember) to get into the hotel. On the floor we were on there were 2 steps to get to our room. We did not have any issues with that, but if you have mobility issues, you will want to ask if there is an easier way to get in and out especially with luggage.

Cute hotel, giant room. Very comfortable beds. Great location. The staff was attentive.

Stayed in June 2025

Nothing

Location Friendly Staff

Stayed in September 2023

Walls had obvious patches where holes were fixed and not even enough paint over it to hide the patch jobs. Gives it a cheap look. They said parking was across the street but the entrance was around the corner and a bit confusing to find and staff weren’t very helpful. Room is only cleaned every FOUR days during your stay, using the “minimizing contact with others” COVID excuse but we’re past the pandemic now and this seems like just a convenient excuse.

Bathroom was small but beautiful. Very clean, nice tile, nice fixtures and good lighting.

Stayed in October 2023

noise of loud cars at night

great staff, large spaces, Illy coffee

Stayed in September 2022

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Stayed in July 2025

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Stayed in July 2025

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Stayed in July 2025

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Stayed in June 2025

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Stayed in May 2025

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Stayed in May 2025

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Stayed in May 2025

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Stayed in May 2025