20 Queen St S., N1G 1V6 Kitchener, Canada
#1 of 10 hotels in Kitchener
Guests' ChoiceBased on 357 hotel reviews
8.7Cleanliness
9.3
Comfort
9.1
Location
9.0
Facilities
9.0
Staff
9.4
Value for money
8.4
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 July 2025
Tim
CanadaThere is nothing that stands out that i didn't like about the room. Attempting to have breakfast was a challenge, in fact i didn't have any. The restaurant didn't have cereal and when i ordered the oats I was told after 10 minute it would be another 20 minutes - too long
The room was very nice, great bathroom
Stayed in July 2025
Reviewed: 6 July 2025
Joe
CanadaLoved it all
Love the unique Antique Vibe with the beautiful high ceilings and amazing wood details
Stayed in July 2025
Reviewed: 5 July 2025
Zdravko
CanadaStaff was great , we came earlier and they managed to get us in before check in time . Place Is in great location , very clean and comfortable.
Stayed in July 2025
Reviewed: 30 June 2025
Floro
CanadaYou couldn't change the thermostat. I wanted it to be cooler in my room but I was able to make that happen.
Comfortable bed, clean
Stayed in June 2025
Reviewed: 28 June 2025
Kevin
CanadaBeautiful hotel. Great blend of the original charm with an updated feel. Very friendly staff, we ended up getting a tour of the 2nd floor while they prepared for an upcoming wedding.
Stayed in June 2025
Reviewed: 26 June 2025
Sebastian
Switzerlandunable to control AC
Stayed in May 2025
Reviewed: 11 June 2025
Mark
United StatesThere were no major issues during my stay and I would be happy to stay here again. A hot tub or pool would have been nice.
The room was quiet, clean, and comfortable and served my needs well during my business trip. I was jet lagged and appreciated the peace and quiet so I could get to bed early. The WiFi was excellent.
Stayed in April 2025
Reviewed: 6 June 2025
Tammy
AustraliaLocation was great. Staff at reception were 10/10
Stayed in June 2025
Reviewed: 31 May 2025
Marlena
NetherlandsOur room was close to the service elevator and was very noisy all during the night
We thought the room was large and furnished nicely. Location was perfect and the lower restaurant had great food.
Stayed in May 2025
Reviewed: 25 May 2025
Joanna
CanadaThe bathroom door wouldn’t stay propped open if I wanted it to. The blinds still let in light from the windows. The room really wasn’t dark enough at night because the blinds didn’t cover the edges of the windows.
The decor was so charming. I loved the sticky note of inspiration on the bathroom mirror. The signs in the parking garage that guided me to the hotel were perfect. I LOVED the nerf guns in the lobby. Staff were so friendly. I loved the “building awesome forts sign” as the do not disturb. Just a great vibe all around.
Stayed in May 2025
Reviewed: 16 May 2025
Gaudrault
Canadathere was nothing I wasn't satisfied with.
the staff was friendly, breakfast was beautiful and the room was perfect. so comfortable and felt right at home. it was very clean and the whole atmosphere felt so good.
Stayed in May 2025
Reviewed: 16 May 2025
Bessy
CanadaRoom was super clean, bed was super comfortable! Staff was very friendly and helpful upon arrival, great location.
Stayed in May 2025
Reviewed: 12 May 2025
Elaine
CanadaThe blinds did not darken the room sufficiently so it was too bright to sleep well. All other facilities were just fine.
Stayed in May 2025
Reviewed: 30 April 2025
Barry
CanadaEverything about this hotel was exceptional.
Stayed in April 2025
Reviewed: 28 April 2025
Joseph
CanadaThere was a lot of street noise in the early morning from the waste collection services in the area.
It was funky.
Stayed in April 2025
Reviewed: 25 April 2025
Cory
CanadaNot a lot of counter space in the bathroom. The restaurant dinner menu wasn't as interesting as in the past. There were some issues with the television connection.
The cleanliness and the comfortable bed were excellent. The room was very clean. Breakfast was excellent. The location is great.
Stayed in April 2025
Reviewed: 19 April 2025
Vicki
CanadaI felt that the breakfast was underwhelming and the food delivery was slow. The service was friendly and attentive.
Great location in the centre of town. The hotel has a historic feel but felt very upgraded with modern touches. The check in staff were very friendly and helpful.
Stayed in April 2025
Reviewed: 29 March 2025
David
CanadaWe tried twice without success to reach the front desk by phone to inquire about parking arrangements for check-in and overnight. We ended up not knowing where to park for check-in so we drove around the block a couple of times before parking illegally for check-in. The was not clear on-line how the parking would work until it was explained to us at the front desk. The overnight parking arrangements ended up to be very good. Best to communicate by e-mail or through the website. The room size was very adequate for our purpose but felt smaller than the 28 m2 size, which I am sure it was.
The staff were lovely and very welcoming. Our King Room was very clean and well appointed. The parking arrangements were across the road in a new facility which was very high-tech.
Stayed in March 2025
Reviewed: 2 February 2025
Kelly
CanadaEvery staff member we encountered were so friendly and so lovely. The room was huge but also cozy. We loved our stay and would definitely come back!
Stayed in February 2025
Reviewed: 13 January 2025
Capeling
Canadahomeless person in hallway to coffee shop sleeping
Stayed in January 2025
Reviewed: 2 January 2025
Nicole
CanadaLiterally nothing. There wasnt a single thing that i didnt like.
It was so fancy, the location for the event we were going to was perfect, it was quiet and the staff were so polite and welcoming.
Stayed in January 2025
Reviewed: 13 December 2024
Yan
SingaporeSoundproofing could be improved on. We could hear music from the bar :)
The staff was very helpful, especially on the night we arrived with 5 pcs of luggage and a sleepy child. The reception on duty actually volunteered to bring up our luggage since our child fell asleep and we were unable fo move all the luggage ourselves.
Stayed in December 2024
Reviewed: 9 December 2024
Patty
CanadaStaff went over and above
Stayed in December 2024
Reviewed: 6 December 2024
Amy
CanadaThe parking was a bit confusing. The enter and exit gates wouldn't open every time we left or came back although it was validated through the hotel. We had to call the parking garage multiple times to enter or exit which became frustrating for us. The only other thing I would say is that the bathroom fan/ceiling was rusty looking and could use a coat of paint. It didn't take away from our stay though.
beautifully decorated and well kept. The staff were an absolute pleasure! Very helpful and friendly. You don't see that anymore so this was awesome! Loved the decor in the rooms and the bed was super comfortable!
Stayed in December 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content