Staff did not clarify what was the resort property and hotel property until later on during our stay; check in took longer as my wife and I had to navigate the confusion.

Stayed here to avoid paying for Banff priced hotels during the weekend of the Banff pow wow. Had a clean & comfortable stay. Enjoying Netflix and YouTube on the smart tv was a plus!

Stayed in May 2025

If your room is on the ground floor you will be looking out onto the parking lot, which fully surrounds the building. We frequently had people walking right by one of our windows, and thus had to keep it shut. We were located in a back corner of the building, so while we could definitely see the mountains, we also had an up-close view of a dumpster and the trains that seem to pass behind the hotel every hour or so. Luckily, the town seems to be in a quiet zone, so the trains never blew their horns. The hotel provides earplugs just in case, but I honestly found the gentle rocking sound of the trains passing by peaceful. Another drawback of this hotel is the parking situation. Most of the parking spaces are very small, and state that they are for compact cars (which was luckily what we were driving). There are only a few spots in front of the building for SUVs and trucks. However, it seemed that was what most of the guests were driving, so parking was always incredibly tight. Lastly, aside from what appeared to be two guest rooms on the top floor, this hotel has no outside space. I get that the building lot is likely too small for every room to have a balcony (especially given the already small parking lot), but I wish there was at least a common outdoor area where guests could sit and relax, and enjoy the mountain views. It is too nice in the summer to be cooped up in your room, and sometimes you just want to sit and read a book!

This hotel is decently located. It is outside the downtown area, closer to the highway, which makes it much easier and faster to get out of town (since you're likely headed for Banff, Lake Louise, or a hike if you're staying here). It does, however, mean that if you want to go downtown, you're facing a 10 minute walk. Our room was a good size, with plenty of outlets and ample floor space to store luggage. It was also stylishly decorated and clean, and had a huge bed. I liked that it had a mini fridge, coffee machine (though I did have to request more coffee pods since housekeeping only comes in during your stay if you specifically request it), and a full-length mirror. The shower was fantastic, with the best water pressure I've ever experienced. Our room was located on a corner, so it likely would have been bright and had lots of natural light (and a great view of the mountains) if we hadn't been on the ground floor off the parking lot, and thus forced to keep our curtains closed for privacy. I also liked that instead of a key, the doors to each room have a keypad. Lastly, the hotel has a sauna on the second floor that is free for guests to use, which was a nice bonus.

Stayed in July 2025

It met my needs.

Staff were very helpful orienting me to town. I love their community room, very bright chairs, tables, couch, fireplace. Great place to read, chat, relax. I also took advantage of the sauna they have open until 10.

Stayed in July 2025

The sound of the Canada Pacific train with over 160 cars passing by right outside the window every hour 24/7.

Clean room, clean air, comfy king size bed, friendly & helpful staff.

Stayed in July 2025

It would be helpful to raise the driveway level near the drainage grate on the south side of the building. Risky for damage to tires!

Convenient to Town Centre, restaurants and easy trips to Banff & Lake Louise

Stayed in June 2025

No Breakfast Housekeeping provided only if you stay for 3 nights Located by the side of Railway track

Nice interiors Friendly staff Good location

Stayed in June 2025

Noise of the train through the night, it was horrendous!

Location

Stayed in June 2025

Spacious room, nice view, convenient location

Stayed in May 2025

The train sound was very loud

Very nice and clean room

Stayed in June 2025

If you're arriving by truck, you'll have to hope there's a free spot right in front of the main entrance.

My stay was thoroughly enjoyable. The hotel rooms were very clean and well-maintained, and there was even a sauna available. However, what truly stood out were the two receptionists – incredibly friendly, welcoming, and highly competent! Many thanks for the excellent service!

Stayed in May 2025

Car parking was a big tight but ok

Location is fantastic and within walking distance to town Very good value for money Very clean room with beautiful Mountain views

Stayed in May 2025

Nothing

Everything

Stayed in May 2025

Upon self check-in the door to our assigned unit was open. Anyone could have and may have (we don't know) walked right into our room. It was a bit unnerving for both my mom and I ; more so her. 🙁

Attentiveness helpfulness kindness of staff

Stayed in May 2025

The rooms are a little outdated

Prefect location and lovely staff

Stayed in April 2025

Nothing

Check-in check out front desk staff location room size

Stayed in May 2025

Amazing lodge, nice view, friendly stuff

Stayed in May 2025

Parking was my only struggle, because if one person parked incorrectly it eliminated two spaces

I loved that it was walking distance to downtown and that it wasn’t too busy.

Stayed in April 2025

Nothing

Room, location, cleanliness,staff

Stayed in May 2025

It's very close to the train so it's a bit noisy

The place was super nice, the room was big, bed super comfy and had everything you need. The common area was also very nice. Very good price

Stayed in April 2025

Could not get the TV to work!

Room was clean. Bathroom had Rocky mountain co. products!!

Stayed in April 2025

Loved the online check in made it so simple. The little extra touches in the room (make up wash cloth lights turned on parking pass in the room). Clean and comfortable and well equipped

Stayed in April 2025

the trains lol but i stayed before when it was hostel so i do remember 🤣🤣

clean

Stayed in April 2025

None

Excellent stay, the lodge was ideal for groups/families with common areas (such as living room, kitchen) and a sauna. It’s convenient enough to drive to the sights. And the staff are friendly and helpful

Stayed in April 2025

No caffeine free tea, or real cream

Stayed in April 2025