The bed was a little uncomfortable and the heater in the bedroom had a very loud intermittent hum/rattle which made it hard to sleep well.

Location was great, courteous staff and very clean.

Stayed in February 2025

Ground floor and corner room meant it was a little noisy from outside or reception area at times, but it never lasted long and no issue later in the evening. Shower temperature a little temperamental at times. Hotel is a little far from the town compared to other properties, feels especially far in colder weather, but is still walkable and bus stop is close by

Spacious room, very comfortable temperature despite being -25°C outside. Staff were nice, had all I needed for my 3 day trip. I liked that there was an empty fridge in the room to put items in.

Stayed in February 2025

What breakfast

Stayed in January 2025

The photos online indicated that the bathroom was in the entry foyer; however, our bathroom was attached to the small bedroom, which meant that everyone had to walk through that sleeping area to use the bathroom. The kitchenette area in the photos had a microwave and long countertop. Instead, we had a very small counter with barely enough room for a coffeemaker and refrigerator. It would have been nice to have a microwave. I recommend uploading more photos to show the additional family room configurations.

Front desk staff were very helpful and friendly. I particularly would like to compliment Elmer who went out of his way to help us with the hotel parking and park passes to drive to Lake Louise and Banff Sunshine. While the location was not in the downtown, it was a short walk to many restaurants plus it was next to the shuttle stop. The 3 separate beds in the family room were really comfy and perfect for our group size. The room was very clean, well-appointed and updated. The hotel pizza place also was convenient and useful when the weather was bitter cold. It was a great stay and i'd recommend Banff Inn!

Stayed in January 2025

Nice but could use a couple updates walls are thin could hear everyone’s alarm clocks going off

It was great location loved the steam room

Stayed in January 2025

Some guests were very obnoxious late at night and early mornings in the hallways.

Loved how clean and organized the whole establishment was. Good pizza place on the main floor. And a good sized hot tub and steam room.

Stayed in January 2025

Parking was a little hard to find on the street. My suv was a bit too tall for their underground parking which was a bit disappointing. Also disappointed there wasn’t any type of breakfast to be offered in the hotel.

Great location. The bus stop was very close which made it super easy to hop on to run downtown and back again. Room was comfy. Rain shower head was amazing. Hot tub was good.

Stayed in January 2025

The pillows were all horrible. Lumpy and uncomfortable.

The spa, the rooms were clean

Stayed in January 2025

We had a great stay at the Banff inn. Room was big and spacious, staff were friendly. The spa was nice and clean. Good location, about a 10/15min walk into the centre which was fine although cold in the winter lol.

Stayed in January 2025

Location, clean

Stayed in November 2024

Air con difficult to adjust

Proximity to centre. Spa facilities and room layout

Stayed in January 2025

There was 1 pillow that had hair on both sides of pillow case prior to us even getting into bed. There was no shampoo in the shower, only conditioner. No additional soap other than to wash hands.

Breakfast not complimentary like in other hotels; missed the 7-10am breakfast time so had breakfast elsewhere. Location was good- not too far from DT Banff. Bathroom was a decent size

Stayed in December 2024

The price was the most expensive room I've ever booked. A little over the top, to say the least.

Excited to see elk outside our window in the morning!

Stayed in October 2024

Pillows were poor. No side tables or desk in thr room. Tiny balcony. Plastic cups and no microwave.

Size of room, nice chairs and bathtub

Stayed in December 2024

Close to town, clean, friendly staff

Stayed in December 2024

Noisy aircon and noisy guests in accommodation corridors. Very dim room lights. Limited options for car parking.

Comfortable beds

Stayed in November 2024

Location is perfect to walk around Banff.

Stayed in October 2024

Paid parking.

Clean and close to downtown. We also like that there’s pizza restaurant inside the property that closes late. Very convenient.

Stayed in November 2024

Nothing, except the need to have a coffee table inside the room.

Clean and tidy. But need a little coffee table inside the room.

Stayed in November 2024

Location, large group room, hot tub and steam room

Stayed in November 2024

We didn't have a car so walking to the downtown area especially with bags was difficult.

Loved the room and bathroom. Very clean and tidy. Nice and warm. Restaurant downstairs was very handy.

Stayed in November 2024

No breakfast

Banff

Stayed in October 2024

This property was in a good walking distance from the main part of the town.

Stayed in October 2024

No breakfast included

Stayed in October 2024

Jacuzzi jets did not work, steam room didn’t work as ad vertised. We mentioned this to the staff and nothing was done.

Underground parking

Stayed in October 2024