Comfortable beds. Very easy to get downtown on the skytrain.

Stayed in July 2025

I wish that the buffet was open more..I stay at riverrock alot throughout the year..wish there was also more deals for regular customers

I like the fact that everything is right there.

Stayed in April 2025

Free upgrade, nice staff

Stayed in June 2025

There was no events or entertainment. The food at the Casino was deplorable and pricey

The room was very comfortable.

Stayed in May 2025

Staff is extremely helpful and accommodating and friendly as heck, which is so nice. Location is convenient to the Skytrain to get anywhere needed and also one of the quieter spots I’ve found for a Vancouver hotel as long as you don’t mind the plane traffic above which we actually loved

Stayed in July 2025

Comfortable room, nice upgrade given to us. Very quiet considering proximity to airport Very handy for canada line to airport and cruise terminal. Breakfast was very good

Stayed in June 2025

Hideabed very uncomfortable

Left early before anything open

Stayed in June 2025

Nothing

Lovely suite, very clean, comfortable bed.

Stayed in June 2025

Lack of good food options. We tried to get into Gordon Ramseys, but were told we needed to make a reservation..apparently they dont take walk ins and it wasnt even full. I didn't want to commit to a time because though I had arrived from Montreal around 5pm, my husband wasn't getting in from another part of the country until after 8pm and I wasn't sure how tired he would be. However they told me earlier they would be open till about 10.30pm so I thought if we got there by 9pm at the earliest we would have time to eat something ..and we weren't planning on a big 3 course meal..something light and fairly quick was our thought! Very disappointed as we don't have a Gordon Ramsey Restaurant in NZ would have been an exceptional finale to the end of a long trip away from home. The only other options were Chinese pizza and burgers all of were closed ( except Chinese)by the time we had had, only one drink at the only bar that appeared available in the casino ( of which we were not interested) . The other restaurant was closed also. Very disappointing for such a large resort.

Great location for the airport. Easy to get to and from the airport on the skytrain.

Stayed in June 2025

N.A.

Location very good

Stayed in June 2025

Nothing I didn’t like

Very easy to get around and staff very helpful

Stayed in June 2025

Broken elevator

Upgraded to penthouse ..free parking

Stayed in May 2025

nothing really

Room was very large and comfortable and the restaurant was excellent

Stayed in May 2025

We booked this hotel because it was close to the airport for convenience but were very pleasantly surprised at how nice and large it was. The room was very nice with two large beds, and a bonus for me the pillows were soft. If you into casino's there is a nice one across the walkway, with a food court.

Stayed in May 2025

No breakfast included, and it was fairly expensive

Nice property close to the skytrain so it is convenient if you don’t have lots of luggage

Stayed in May 2025

Nothing to complain about, everything was great.

The hotel was accessible from the train station and 3 stops from the International airport which was great for us. At the end of the street was the Richmond Night Markets which were great to visit and across the road (and accessible from the hotel) is the Rock River Casino Resort with some great eateries. The room was massive and beds/pillows super comfy. Staff were great and we even got an early check in, hours before the normal time.

Stayed in May 2025

We found that the variety of food venues were limited but the access to the city by train to visit other resteraunts and cafes made up for it. Good pool which I would have rated higher if there was some supervision of the children running around and not respecting other users.( signs saying children should be supervised by an adult, don't work.)

The location of the property was a standout with it being 4 stops from the international airport using the Canada line train that stopped practically in the property. the same line would also take you into the city and terminate near the cruise ship docks. Rooms were very spacious and comfortable with first class amenities.

Stayed in May 2025

The area where the hotel is located is a bit industrial, but it is convenient to the airport

Nice hotel who kindly upgraded us (we didn't request it). Very convenient to walk to from the Skytrain

Stayed in May 2025

Lack of food options in the area. My daughter is newly diagnosed as celiac and we couldn't find anywhere to eat. We were hoping to go to the main restaurant but it didn't open until 5 which was too late since we were heading to a concert downtown. The room was quiet with the exception of the design that means you can here the people in the room who's door faced ours.

Convenient place to stay when in town for a concert. Easy transit access to downtown and ferry.

Stayed in April 2025

I still don’t understand why I got charged an extra $100, when all charges reflects on the invoice and emails and an application I requested the room, I got an extra money which I asked the front desk and couldn’t explain to me. I am disappointed, at least an explanation to was better, I left the room and everything in it in good order. I really don’t understand why I got charged the $100. Hope I am not the only person encountering this. Thanks

Good premises

Stayed in May 2025

The only complaint is the smelly shower curtain which had a musty and unpleasant odor.

Great location near the airport. Love the casino and Starbucks.

Stayed in May 2025

Dirty room, dusty. Just overall very dirty. I have 2 todllers who were just going all over the room (from carpet to under the table, behind the chair and the windows) and picked up all the dirt in their clothes.

Location and accessibilty.

Stayed in May 2025

The food court does not allow minors, so the (expensive) buffet or room service are the only options.

Very convenient for the airport.

Stayed in May 2025

It would be nice to have the eating facilities outside the casino. We had a late checkout but the key card stopped working at normal checkout time so we had to queue with customers checking out early so lost time.

Our room was upgraded

Stayed in May 2025