Internal view of courtyard was a bit depressing.

The hotel is situated near the main attractions and districts of BSB. The staff were exceptionally friendly. The rooms had all that was needed although a little bit small.

Stayed in April 2025

Housekeeping can be more thorough. We stayed for 3 nights and requested room cleaning every day but the WC didn’t look like it was scrubbed daily.

Modern and generally clean. Location near river attractions. Car free day that Sunday we stayed and we were within walking distance to the street bazaar during the closure. Breakfast buffet was limited in range but still delicious nonetheless.

Stayed in May 2025

The room was very dusty. The aircon was probably not cleaned at all

Location was not far off from Gadong night market and other museums.

Stayed in May 2025

Lovely friendly staff. I know the hotel is undergoing a revamp but the room was in need of a thorough clean and flooring was raised in places.

Stayed in April 2025

Mattress

Room, Breakfast, Yelo Cafe, Smells good, Staff hospitality, Bathroom, Room refreshment service, Food

Stayed in February 2025

The lights in the room are not bright enough, especially in the bathroom and the bathroom is too small.

complimentary water available to refill the bottle, especially with hot water. The staff are very friendly and the lobby is comfortable to stay when waiting for a pickup.

Stayed in January 2025

Nothing

Clean, modern and quiet. All facilities were new and worked well.

Stayed in December 2024

-No gym. -The breakfast time 7 AM - 10 AM doesn't align with the guide in the room which shows 7 AM to 10:30 AM.

-The location is super! Only about 5 minutes by foot to the Omar Ali Saifuddien Mosque, the complex mall, and the waterfront. -The staff Rophiah, Zaidi, Arif, and the trainee are all very amiable. -The renovation with a boutique style is chic and pleasant.

Stayed in November 2024

Breakfast could be better.

Very central, near the river and mosque, museums etc free shuttle to night market, shopping mall, mosque and Sultan's palace. Very helpful staff. Nice quiet rooms.

Stayed in November 2024

Central location to sites, and restaurants and shopping is close by. The hot and cold water dispenser on the floor was very convenient and better than the small plastic bottles.

Stayed in October 2024

Great location. Good breakfast and service.

Stayed in October 2024

Satisfied and nothing to comment.

Hotel staff were very friendly and helpful. Thanks to them all.

Stayed in October 2024

Nil.

breakfast, evening meals, friendly helpful staff.

Stayed in August 2024

Cons: 1. The hotel was unaware of whether I had made payment through Booking.com, which led to confusion during check-in and made the experience uncomfortable. 2. I requested a non-connecting room and was given Room 115, which is at the end of the corridor next to the emergency staircase and opposite the AHU room. 3. The door lock was malfunctioning and unable to secure properly. 4. The room interior was dark, and the lighting was too dim. 5. The shower made a squeaky noise every time it was turned on. 6. The hot water in the shower and basin did not function properly. I had to turn it on for a good 10 minutes before getting hot water. Please address these issues and check all amenities thoroughly to avoid similar problems for future guests. Before responding to this review, please conduct a thorough review of these concerns.

I checked into a Superior Double room for 3 days and 2 nights, and while I was expecting a pleasant stay, I encountered several issues. Here are my remarks: Pros: 1. The hotel's location was excellent, situated in the heart of the city center. 2. It was easily accessible to all locations. 3. The ambiance was pleasant with a favorable interior and scent. 4. The front desk staff were attentive. 5. The room was cozy and clean. 6. The bed was comfortable. 7. The morning breakfast provided was good with different dishes during the 2 days.

Stayed in September 2024

N/a

Cleanliness and very close to landmarks

Stayed in September 2024

The rook we stayed in. The aircon wasn’t really very cooling.. the corridor outside was cooler. You get what you paid for. The breakfast is good and sufficient for us. We love the Nasi Lemak!

The location is very good

Stayed in September 2024

unfortunately i was assigned a first floor room facing the main road, and it was quite noisy with passing traffic and people talking

the staff has been so helpful, the location is excellent

Stayed in August 2024

Nothing.

Very friendly staff, always ready to help. Exceptionally delicious breakfasts and dinners. The hotel is very well located: in the city centre with access by river taxi.

Stayed in August 2024

Most of the breakfast items were cool and I was there when it opened.

Breakfast was average location excellent

Stayed in August 2024

Aren’t many other facilities for a leisure traveller. Also one person at the reception I asked about how to get to the maritime museum and Malay technology museum wrongly told me they were closed, when in fact it’s the Brunei Museum that is closed.

Very convenient location and modern feeling hotel. Comfy room and helpful staff. I had to cut my stay short by a day because of a change in my flight schedule, and while they couldn’t give me a refund for the day of my booking I didn’t use, they gave me a free airport transfer as way of an apology, even though my early departure wasn’t their fault at all. A nice touch.

Stayed in July 2024

Staff not overly helpful with recommending things to do in the area. Possibly just the person we asked but he wasn't even able to tell us whether we could pay with card and recommended we walk the 15mins there to find out. If you're wondering what the answer is, no, they don't take card. Airport transfer was a bit pricey for the short trip (around AUD28 one-way) Not a problem for 1 night but there's not alot of storage for clothes if you were to stay long term So dark in the bathroom + no toothbrush kit which would have been welcome after we unexpectedly checked our bags in all the way to Melbourne at Saigon airport.

Reception staff were friendly Decent sized room, working aircon, fridge, wi-fi and desk

Stayed in July 2024

Good location, simple room facilities, staff were really friendly.

Stayed in July 2024

Staff were helpful and friendly. The breakfast was good and the room was clean.

Stayed in June 2024

The lighting in our room was quite low-grade. Basically just two small bedside lights, and one small spotlight near the door. This kept the room relatively dark.

A good hotel at a very central location in BSB, so you can walk to many places of interest nearby. The staff were very friendly and helpful. The included breakfast was good.

Stayed in July 2024