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  5. Reviews of Terrace Hotel

Reviews of Terrace Hotel 3 stars

GPO Box 49, Jalan Tasek Lama, BS8760 Bandar Seri Begawan, Brunei Darussalam

#20 of 27 hotels in Bandar Seri Begawan

Guests' Choice

Review score

Based on 240 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.5

  • Location

    8.5

  • Facilities

    7.1

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    8.4

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Showing 76 – 100

  • Reviewed: 10 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Not a bad location. The bus to Seria is nearby and there's a night market within 10 minutes walk. Many sights are close by too

    Stayed in February 2024

  • Reviewed: 6 February 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night

    Odor! The entire hotel smells like a piece of old wood that was soaked in dirty water and got mildew/mold anywhere and everywhere. It feels like you could inhale the mold. Also, the humidity in the room. Horrible. All the facilities were totally outdated. In a simple word, the hotel needs an overhaul/renovation. The bed was not providing enough support.

    Nice breakfast. Even though the options were limited, the food was nice enough. Highly recommend the Char Kway Teow or any local-style breakfast. Courtesy and helpful staff. It is a nice location to walk to the main attractions and national landmarks. That was nice.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    10
    Exceptional
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Right in the city centre next to everything.

    Stayed in February 2024

  • Reviewed: 27 January 2024

    1.0
    Not happy
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    No water or coffee supplied

    Its old and not quite good. No coffee or no water at all. Staff didnt help for luggage. Food need to pay though we book for two. Food is fair.

    Stayed in January 2024

  • Reviewed: 24 January 2024

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    No bidet and we had to buy a small bucket for cleaning. The tissue roll was given thin. Dirty and rusty Kettle. Had to go down to the cafe just to get hot water, luckily we brought our bottle warmer. TV is not functioning well. Please check everything. Not worth it. And please change your pillows.

    At least the aircond and water heater are working fine.

    Stayed in January 2024

  • Reviewed: 5 January 2024

    10
    Awesome 60s themed hotel
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Little slow on the communication

    They should rebrand as a 60s theme hotel, everything is so retro and classic. Really fun experience of traveling through time. We were the only guests so pretty much had the place to ourselves. The bed was comfortable, room was clean, nice view of the trees outside. Pool is great and there's a darts room and pool room. Meals are cheap and easy. It rained and the reception gave us their umbrella ☔

    Stayed in January 2024

  • Reviewed: 26 December 2023

    5.0
    Overall it's ok
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Old fashion building n old facilities

    Breakfast ok... Location ok

    Stayed in December 2023

  • Reviewed: 23 December 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Outdated and poor maintenance

    Cheap

    Stayed in December 2023

  • Reviewed: 21 December 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Toilets dont have hose

    Pool

    Stayed in December 2023

  • Reviewed: 15 December 2023

    9.0
    I would be recommended my family to stay there
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night

    I would like the toilet have a hose pipe next to the toilet bowl.

    I didn't book for any breakfast because our time staying there is to short.

    Stayed in December 2023

  • Reviewed: 18 November 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Washroom facilities

    Staff helpful

    Stayed in November 2023

  • Reviewed: 17 November 2023

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is worn out, dirty and looks like it is falling apart. It smells and in the room it is plenty of black mold on the walls, not only in the bathroom. No light in the stairs and one elevator was not functioning. From a health perspective I did not take the chance to stay, so I moved out before the first night. No money back of cource. Booking.com should remove this hotel from their website.

    Stayed in November 2023

  • Reviewed: 15 September 2023

    10
    Nice hotel with reasonable price
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Everything fine

    Perfect. This place offers good accomodation for reasonably value. Good wifi, clean pool, spacious rooms. What else you need? :)

    Stayed in September 2023

  • Reviewed: 3 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    no hose spray only. 😅

    everything cause its convinencw

    Stayed in September 2023

  • Reviewed: 11 August 2023

    5.0
    Terrace worth the low cost, sighs
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Upon late night arrival, the room felt dark, dismal, depressing. Plus the next morning walk into town felt too far, considered switching, but hate moving hassle (stuck it out, glad I did, appreciated mucho after all). Hotel very old, not well-maintained. One day, I heard rain, looked outside - nada. Twas in my BATHROOM - serious leakage from room above. Staff offered another room next door, carpeting hazardous, chose to stay put. Staff cleaned my bathroom, didn’t happen again. Pool closed at 6 pm. In the hot humid evenings, Twould hace been lovely to be able to swim. Complained. Told management policy. Here to say BAD POLICY.

    Staff most accommodating, especially the breakfast server. Pool and setting terrific. Location agreeable after all. The apricot-colored towels! Lovely lobby, dining room and patio outdoor table setting.

    Stayed in August 2023

  • Reviewed: 10 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    no pipe water hose for toilet , only tissue for cleaning

    i like the quality of the bed for sleeping.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff was all friendly and helpful

    The location is good

    Stayed in August 2023

  • Reviewed: 20 June 2023

    9.0
    Exceptional customer service
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing not to like

    Exceptional customer service & very very helpful staff.

    Stayed in June 2023

  • Reviewed: 6 May 2023

    5.0
    Room is too old to fit in the 21 century
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 5 nights

    - Room is very old and smells, as if I'm living in the past century. The old elevator shakes as if making milk shake. - Bathroom tap water cannot be shut down completely, a bit noisy. - Pool and gym are not free.

    Reception staff is very friendly and helpful. 10 minutes walk to city center shopping mall and the mosque.

    Stayed in May 2023

  • Reviewed: 28 March 2023

    5.0
    it was nice experience
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    cleaning

    it’s really peaceful

    Stayed in March 2023

  • Reviewed: 27 February 2023

    5.0
    Comfortable sleep but....
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    1/ No water hose or bucket in the bathroom. 2/ Inadequate of iron + iron board 3/ Ala carte breakfast....prefer buffet breakfast with varieties of menu and livelier morning moods. 4/ Room carpet was dirty and room a bit smelly.

    Night stay was OK

    Stayed in February 2023

  • Reviewed: 22 January 2023

    1.0
    Please put bidet in toolet!
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No bidet in toilet. The restaurant staff took so long to serve our order.. the elevator are scary

    The aircon in the room

    Stayed in January 2023

  • Reviewed: 18 January 2023

    10
    its actually my 2nd time and its been so wonderful to stay there. safe, comfy and wonderful experiences.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    wish there is water faucet, i couldnt find tv remote control, and minimal 3-socket pin.

    The staff is really nice, all the mentioned facilities are working great.. walking distance to the main attraction city centre, ample parking spaces, few mins away from gadong (for malls/night markets)

    Stayed in January 2023

  • Reviewed: 14 January 2023

    5.0
    OK
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 6 nights

    The facilities need refurbishments such as the cupboard and toilet door. The air-conditioning did not function in the last 3 nights I was there. So, it was quite hot at night. There is no buffet, only ala carte, for breakfast; which must be paid for separately from room charges.

    The hotel's staff were very friendly and helpful. Location-wise, it is very strategic. The room is spacious and equipped with basic necessities. The outer facade of the hotel looks very gloomy.

    Stayed in January 2023

Showing 76 – 100

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