89-119 Kent Street, Sydney CBD, 2000 Sydney, Australia
#8 of 344 hotels in Sydney
Guests' ChoiceBased on 793 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
9.4
Facilities
9.4
Staff
9.4
Value for money
8.6
Free WiFi
9.2
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End of dialog contentReviewed: 10 December 2024
Christelle
AustraliaAbsolutely nothing
Loved the staff, service and the room was very spacious. I wasn't expecting such a nice room as I booked the cheapest room, I was blown away. The beds were really comfortable and the location was perfect. 5 minute walk to The Rocks and a 4 minute walk to Barangaroo. Everything is just a short distance away. They sorted valet and were so accommodation, I would highly recommend this hotel.
Stayed in December 2024
Reviewed: 9 December 2024
Louise
AustraliaNothing
I celebrated a 50th and the hotel stylist set up something special for me which included balloons, macarons, cake pops and roses. Also concierge purchased products and delivered them discreetly wrapped in pink tissue paper. What impressed me was the high level of quality customer service that was provided by all staff ranging from reception, the day spa, concierge, waitstaff and housekeeping. Everything about this hotel showed 5 star rating and I would definitely stay again because it made me feel special not just from the staff but also from the hotel itself. I appreciated the manners and promptness for small requests.
Stayed in December 2024
Reviewed: 3 December 2024
Eben
South AfricaNothing
Breakfast buffet was really good. Walking distance to most places was very convenient .
Stayed in December 2024
Reviewed: 1 December 2024
Sally
AustraliaHaving to stand on the street (in the rain) to smoke Not so close to accessible public transport for people who find stairs or hills difficult. This is more a Sydney issue than a hotel issue. Would have liked a pillow menu, the ones provided are not suited to my neck
Excellent on-site facilities including the pool and spa zone Attentive service Spacious room Comfortable beds
Stayed in December 2024
Reviewed: 28 November 2024
Diane
New Zealandnothing
everything
Stayed in November 2024
Reviewed: 25 November 2024
Carole
AustraliaThe bedding is too hot and room temp hard to get below 16 degrees which is the temp I like to sleep in when there is a doona on the bed. There is no sperate sheet if you are hot, or light blanket. Just the doona. Its too hot, very uncomfortable nights sleep.
Stayed in November 2024
Reviewed: 19 November 2024
Anthony
Australiashowers could be better
huge bedrooms with huge beds. very comfortable. out of the mainstream, but a short walk to barangaroo, the rocks and the city. quiet location
Stayed in November 2024
Reviewed: 18 November 2024
Vanessa
Australiaservice was amazing and the beds were divine!!!!!
Stayed in November 2024
Reviewed: 18 November 2024
Karissa
AustraliaIncredible service. And very much appreciated the room upgrade.
Stayed in November 2024
Reviewed: 17 November 2024
Beth
AustraliaNot a big fan of dogs and the smell of wet dog through the corridor! (Understand everyone wants their fur family with them - navigating that for those with allergies is always difficult )
The staff at Langham make you feel like VIPs- incredible customer service from the bell hop to concierge ,reception , bar, housekeeping and spa ! The location is fabulous to darling harbour , Barangaroo , the rocks and CBD! Recommend the day spa ! Sarah and Benne looked after us with incredible care :)
Stayed in November 2024
Reviewed: 17 November 2024
Pauline
SwitzerlandProperty a little tired
Staff great. Location great
Stayed in November 2024
Reviewed: 13 November 2024
Catherine
Australialocation, staff were very helpful and nothing was too much trouble
Stayed in November 2024
Reviewed: 12 November 2024
Tracy
AustraliaNothing it was perfect
Luxury hotel with the most attentive staff.
Stayed in November 2024
Reviewed: 9 November 2024
Leanne
AustraliaNothing it was perfect
Staff were amazing. Rooms were perfect. Room service was beyond perfect. They cleaned our room 3 times a day. Food was to die for. Most luxury hotel I have ever seen. Can not give this place enough stars.
Stayed in November 2024
Reviewed: 8 November 2024
Anne
VanuatuPersonally did like the bathroom supplies, bath gel, shampoo and conditioner. A very small criticism
From the moment the Concierge greets you it is obvious this is a five star hotel. Everything is impressive, the service and the room. The room is equipped with everything you could possibly need. Plus feeling luxurious and relaxing.
Stayed in November 2024
Reviewed: 6 November 2024
Jacqui
AustraliaNothing.
Location, rooms, lounge & spa
Stayed in November 2024
Reviewed: 4 November 2024
Anne
Australiaroom was quite spacious. Very clean and loved the design and look of the room and bathroom bed and pillows were very comfortable service absolutely amazing by all staff location was great - out of the hustle and bustle of the main part of town but a quick cab ride to go shopping
Stayed in November 2024
Reviewed: 28 October 2024
Sean
AustraliaNothing was wrong which was in your control only construction making the view below not ideal to match the harbour views
Everything was excellent and met the needs of our party well to prepare for a wedding the night before, and allow of excellent photos in the rooms on the wedding day
Stayed in October 2024
Reviewed: 28 October 2024
Sean
AustraliaThe construction happening at barrangaroo sadly out of your control but made the view a little less ideal
Everything, the staff was very friendly, and accommodating. Rooms were bigger than expected and was able to cater for our needs. excellent facilities and service
Stayed in October 2024
Reviewed: 26 October 2024
Daniel
IsraelThe pool is quite small and cold
Very spacious room Great location Breakfast was OK, not more.
Stayed in October 2024
Reviewed: 25 October 2024
Jane
AustraliaLuxurious, attention to detail
Stayed in October 2024
Reviewed: 16 October 2024
Jae
AustraliaSwimming pool and nice food.
Very clean and staffs were very nice.
Stayed in October 2024
Reviewed: 16 October 2024
Karen
AustraliaNothing
Beautiful friendly staff greeted with a baloon for my 2 year old
Stayed in October 2024
Reviewed: 13 October 2024
Ailsa
United KingdomPool was busy with not many chairs to relax in
Great location, comfortable beds and nice balcony
Stayed in October 2024
Reviewed: 13 October 2024
Michelle
AustraliaLocation, charm, being able to open the balcony doors
Stayed in October 2024
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