Issue with the lift morning of 25/4/25. No lift coming up to level 11. Waited 10 mins then called reception. Employee came up in lift straight away indicating there was an issue. Resolved by the time we returned in the afternoon 😊

Always a great experience

Stayed in April 2025

Breakfast was great

Stayed in April 2025

Staff were amazing! Location perfect

Stayed in April 2025

Swimming pool was small and very cold compared to the hotel size.

The hotel was fabulous and the sizes of the rooms were very big and looked like the pictures on the web, which is nice to see. Breakfast was fantastic, and the complimentary drinks was a lovely touch.

Stayed in April 2025

There were lots of lights in the room and hence so many light switches, it would be handy if they were labelled

Very comfy beds and pillows. Came into Sydney for the Dawn Service and it’s a convenient location. We didn’t realise the significance of The Grace Building

Stayed in April 2025

Nothing

She much charm & grace!

Stayed in April 2025

Fridge in room wasn’t working, but only stayed for one night and left feedback for future guests so wasn’t an issue for us

Lovely hotel, clean, spacious room, staff were lovely

Stayed in April 2025

This hotel is beautiful. Staff are lovely. The rooms were clean and everything is just perfect. Even walking on the carpet it was just soft and fluffy. I love this Hotel.

Stayed in April 2025

Handheld shower head kept swivelling to one side or the other, couldn’t keep it in the centre while on its hook.

Great location, comfy beds, nice staff & complimentary mini bar (non alcoholic drinks only).

Stayed in April 2025

The room really needed a lounge not just a chair For me the bed was to soft i had a painful sleep

The old style building was amazing with a wall of history Complimentary no- alcohol drinks

Stayed in April 2025

Nothing

We thoroughly enjoyed our stay, the location was great, close to all the attractions sights in Sydney. The room was large with comfortable bed and the fridge was stocked with water, juice and sodas at no extra cost. Staff provided an umbrella when it rained. Breakfast was delicious and had everything you would want on a big breakfast. Staff were amazing, friendly, attentive and accommodating.

Stayed in April 2025

The room is very big and comfortable,

Stayed in April 2025

Convenience, helpful staff. Thank you for bottle of bubbles for my husbands 90th birthday

Stayed in April 2025

More options for gluten free(coeliac) kids

Excellent room and location. Friendly staff

Stayed in April 2025

I really wish the toilet was separate from the bathroom, especially since there was enough space for it. The bathroom was almost the size of a room! Also, I wish the lights under the bedside table weren’t connected, so one could be left on while the other is off.

The hotel was lovely. It's an older building, but our room had been recently renovated, which was a great touch. The location was perfect, right in the heart of everything, and the double windows were a lifesaver, there was no noise from the street at all. The staff were incredibly friendly and welcoming, which made the stay even more enjoyable. The free mini bar was a pleasant surprise, with a nice selection of juice, sparkling water, and soda, all refilled daily. On Easter day, we were also treated to a sweet surprise, a lovely card and Easter eggs in our room. The room itself was spotless and spacious, with stylish furniture and everything we needed for a relaxing stay. All in all, it was a great experience!

Stayed in April 2025

Excellent location. Fabulous Art Deco building. Friendly Staff. Super Clean. Charming. Comfy bed. Overall experience excellent. Highly recommend.

Stayed in April 2025

It was quite noisy in the very early morning around 6:30 or so. One of our rooms was right next to the cleaning storage area and the cleaning carts were very loud.

Great area and easy to walk the city , wharf, et. Beautiful historic hotel. Loved the pub .

Stayed in April 2025

Location and building ! Have stayed here once before and was brilliant again

Stayed in April 2025

The pool is quite small and hard to find, but that’s an insignificant issue.

Beautiful building, great facilities.

Stayed in April 2025

Nothing

The beds werw so comfortable and was nice and clean

Stayed in April 2025

The pool was quite small and the area wasn't overly welcoming to want to spend much time in. We were lucky there wasn't anyone around when we used the pool but I imagine with 2 or 3 families there it would be crowded. It would be nice if there was a bar area in the foyer to make it more welcoming. It's a big open space that I think could be utilised a lot better. The check in lady we had didn't really offer much communication. It would be nice if she told us where and when breakfast was served, the pool level, etc. It would make it more welcoming.

The interior of the hotel was modern but kept its original charm. We liked the feel of the 'old world' original decor mixed with the new and more contemporary furnishings. The breakfast was lovely and fresh with a great selection of foods. The kids loved the pancake making machine. We have never come across one of these before. It was nice that the hotel gave my sister a bottle of wine to celebrate her birthday. It was a nice touch.

Stayed in April 2025

Not a big issue though would have been nice to have some hot chocolate mix to make hot chocolate drink.

The room was lovely and spacious enough for 2 adults and 2 children. Lovely getting the complimentary drinks provided in the fridge each day. The staff were all really friendly.

Stayed in April 2025

Very busy street.

Dark, quiet room. Comfy bed. Great shower. Good breakfast buffet, hot and tasty. Concierge was amazing. Advice every day was spot on. Pasta restaurant next door was good but noisy. Loved that we had a kettle and supplies replenished every day including real milk for our coffee.

Stayed in April 2025

The self service washing machine and dryer were dated. I put $3 for the laundry powder but nothing came out. Had to ring reception and waited for a few minutes for someone to give me the laundry powder. And the washing machine & dryer only accept $2 coins so you’d better have some. Other than that, it was all good.

Stayed in April 2025

The decor

Stayed in February 2025