About this property

Located in San Marco, this hotel is 2 miles from Jacksonville city center. It features an outdoor pool with hot tub and rooms with free Wi-Fi. Each room at the Hilton Garden Inn Jacksonville Downtown Southbank is furnished with a flat-screen TV with HBO. An iPod docking station is also available in all rooms. Jacksonville Hilton Garden Inn Downtown Southbank includes a gym and a business center. For added convenience laundry facilities and a cash machine are on site. EverBank Field is 3 miles from this hotel. The Jacksonville Zoo is 10.2 miles from the hotel and the Times Union Center for Performing Arts is 1.7-miles away.

Distance in property description is calculated using © OpenStreetMap

Hilton Garden Inn
Hotel chain/brand
Hilton Garden Inn

Property highlights

    • Top Location: Highly rated by recent guests (8.0)

    • Breakfast Info

    • American, Buffet

    • Parking available at the hotel


Availability

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Sustainability

This property has 3 third-party sustainability certifications.
  • ISO 14001:2015 Environmental management system
    ISO 14001:2015 Environmental management system
    Certified by: DEKRA Certification, Inc.
  • ISO 50001:2018 Energy management systems
    ISO 50001:2018 Energy management systems
    Certified by: DEKRA Certification, Inc.
  • ISO 9001:2015 Quality management systems
    ISO 9001:2015 Quality management systems
    Certified by: DEKRA Certification, Inc.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Shandrell
    United States United States
    Location, hotel was magnificent, services was excellent
  • Dena
    United States United States
    Staff are friendly and accommodating. Beds are comfortable. Room nice and clean. Great location to where we needed to be. Parking is great and secure.
  • Wendy
    United States United States
    Parking garage. Clean. Comfortable beds. Great location and close to game day express bus stop.
  • Ken
    United States United States
    The breakfast was OK. Staff monitoring it was very helpful.
  • Venus
    United States United States
    The hotel decor was beautiful and the staff was very helpful and accommodating.
  • Julie
    United States United States
    All staff were friendly, welcoming, helpful, and just wonderful people.
  • Genesis
    United States United States
    The room was so big! The area was decently quiet. Overall it was a nice stay.
  • Latoya
    United States United States
    The hot tub and room were fine. The toilet sat a little low, but I love that we were on the top floor, just without a good view. Wanted to see the water and buildings out my windows. Was there to celebrate my husband birthday 🎂
  • Pellegrini
    United States United States
    Stayed here for the football game. The staff was very nice and helpful. The inside is clean, nicely decorated and had a nice snack selection. The restaurant was really good. Full bar, tv’s and a lot of comfortable setting. My room was nice and it...
  • Latoya
    United States United States
    The staff was friendly and the location was perfect

Hotel area info

Restaurants

1 Restaurant On Site
  • Garden Grille & Bar
    • Cuisine
      American
    • Open for
      Breakfast • Dinner
    • Ambience
      Family-friendly • Traditional

Amenities of Hilton Garden Inn Jacksonville Downtown Southbank

Most popular amenities

  • Outdoor swimming pool
  • Parking on site
  • Free Wifi
  • Non-smoking rooms
  • Family rooms
  • Fitness center
  • Restaurant
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Breakfast

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Alarm clock

Outdoors

  • Terrace

Kitchen

  • Microwave
  • Refrigerator

Pets
Pets are allowed. Charges may apply.

Activities

  • Happy hour
    Additional charge

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Video
  • Radio
  • Telephone
  • TV

Food & Drink

  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Bar
  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
Public parking is available on site (reservation is not needed) and costs $20 per day.

  • Valet parking
  • Parking garage
  • Electric vehicle charging station

Services

  • Shuttle service
  • ATM on site
  • Baggage storage
  • Dry cleaning
  • Laundry
  • 24-hour front desk
  • Meeting/Banquet facilities
    Additional charge
  • Room service

Safety & security

  • Safe

General

  • Air conditioning
  • Smoke-free property
  • Heating
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron

Accessibility

  • Wheelchair accessible

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Beach chairs/Loungers

Spa

  • Fitness
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Fitness center

Languages Spoken

  • English

House rules

Hilton Garden Inn Jacksonville Downtown Southbank takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction
The minimum age for check-in is 21
Pets
Pets are allowed. Charges may apply.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubDiscoverUnionPay debit cardUnionPay credit card

The fine print

Must-know information for guests at this property

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Hilton Garden Inn Jacksonville Downtown Southbank