Sync and save data

Trying to sync Firefox on a Win11 desktop and an iPhone 11. The menu on the iPhone does not have a “Sync and save data” to tap. I can’t get to “ready to scan”. To hold … (read more)

Trying to sync Firefox on a Win11 desktop and an iPhone 11. The menu on the iPhone does not have a “Sync and save data” to tap. I can’t get to “ready to scan”. To hold my iPhone over the code. Suggestions appreciated.

Asked by Barry Broughton 1 month ago

Last reply by remotesolitude 10 hours ago

New UI in Firefox v140 reverted to old after a few hours

After years of hoping for a dedicated new tab button in Firefox for iOS, my wishes were answered this morning when I installed the Firefox 140.2 on iOS. As explained in t… (read more)

After years of hoping for a dedicated new tab button in Firefox for iOS, my wishes were answered this morning when I installed the Firefox 140.2 on iOS. As explained in the release notes, there is "a sleeker, more intuitive Toolbar and Tab Tray — with smoother animations, simplified controls, and a modern look that feels right at home on iOS." What's more, it replaced the (IMO) useless "home" button with a BEAUTIFUL one-tap new tab button! I was overjoyed!

However, a few hours later, my Firefox UI has reverted back to the old way. It still claims to be on version 140.2, so I don't understand how that happened. As far as I can tell, there are no options within settings to get the new UI.

What happened, and how can I take advantage of the new UI?

Asked by blevyblevy 2 weeks ago

Last reply by Kiki 1 day ago

Zero help

I'm a little disappointed that I will have to use a different browser to stream with Xfinity. I have asked for help to determine what could cause connectivity issues, but… (read more)

I'm a little disappointed that I will have to use a different browser to stream with Xfinity. I have asked for help to determine what could cause connectivity issues, but obviously it's not a big enough issue. Too bad, I kind of liked Firefox.

Asked by V G 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Three dots problem only on my iPad

Whenever I’m in a tab where I searched something and I click the three dots the app crashes and closes making it impossible to save bookmarks and etc when having a tab op… (read more)

Whenever I’m in a tab where I searched something and I click the three dots the app crashes and closes making it impossible to save bookmarks and etc when having a tab open. But when I’m on the home page it works fine. This is only a problem on my iPad since I first installed the app. My iPad is on the newest iOS update and so is Firefox, also have the latest iPad.

Asked by Julian Schleif 1 month ago

Last reply by Muhammad Nasir 1 week ago

Google family account takes over browser - stop automatic login

I log in with several Google accounts, one of them being my sons school account. Then when I do a search, I get a message saying that I can’t go to that page. In the url … (read more)

I log in with several Google accounts, one of them being my sons school account. Then when I do a search, I get a message saying that I can’t go to that page. In the url it says https://families.google/ … I then go back to log out from his school account (which uses families), but nobody is signed in. I then click sign in because I figure that will get rid of the problem. That, I cannot, and I end up on the login page to his school account. I stopped using safari and went to Firefox to avoid this exact problem and now it is happening again. It is seemingly autologging in to the school account, and they have restrictions on that account that won’t let them surf ads. How do I stop the automatic login?

Asked by Alexandra Goicoechea 1 week ago

Last reply by Paul 1 week ago

Constant Cointact

I can no longer create or edit constant contact campaigns. They suggest I download Chrome, which did work. I don't like Chrome and would like to stay with Firefox. … (read more)

I can no longer create or edit constant contact campaigns. They suggest I download Chrome, which did work. I don't like Chrome and would like to stay with Firefox.

Asked by dlhinco 1 week ago

Last reply by Paul 1 week ago

After latest update, iOS app is glitchy

I just updated my iPhone 13 Pro, running iOS 18.5, to the latest version of Firefox mobile (140.3). The app keeps freezing in such a way that I am unable to press the “op… (read more)

I just updated my iPhone 13 Pro, running iOS 18.5, to the latest version of Firefox mobile (140.3). The app keeps freezing in such a way that I am unable to press the “open tabs” button to view my tabs. Restarting the phone fixes this issue for a while, but it’s been happening again and again in the last couple of days. This issue is impeding my internet browsing so much that I am considering switching to a different browser for my phone.

Asked by sydneymargaret9 1 week ago

Last reply by Paul 1 week ago

No Home Button

I don’t seem to be able to add a Home Button within the Browser since it updated to the latest version. This is very frustrating as it gets used all the time. Please expl… (read more)

I don’t seem to be able to add a Home Button within the Browser since it updated to the latest version. This is very frustrating as it gets used all the time. Please explain how I can add a home button.

Kind regards

Wayne

Asked by trizz1969 2 weeks ago

Last reply by Kiki 1 week ago

Missing Home Button in Toolbar

Hello! After the recent Firefox update, there’s no longer a home button in the task bar. Is there a setting on the iOS app to get this back? I miss having the ease to cha… (read more)

Hello! After the recent Firefox update, there’s no longer a home button in the task bar. Is there a setting on the iOS app to get this back? I miss having the ease to change a page immediately to my home page, without having to open a new tab and close the old one. Thanks!

Asked by Rebecca Ageeb 2 weeks ago

Last reply by Kiki 1 week ago

Where is the QR Code reader after Firefox iOS update 140.1 please?

A little square used to pop up when I clicked on the searchbar on my iPhone, but it seems to have stopped doing this with the latest release. Can anyone please help me f… (read more)

A little square used to pop up when I clicked on the searchbar on my iPhone, but it seems to have stopped doing this with the latest release. Can anyone please help me find it, or if it has gone, then please confirm to me?

I can still open QR codes by opening the Camera App first, but the Firefox QR code reader was always easier to use, and I just like it more!

Asked by ian.andrew.pettifer 2 weeks ago

Last reply by Kiki 1 week ago

Moving tabs?

Since the 140.0 update i have been unable to move tabs on ios mobile by tapping and dragging them as i was able to in previous versions. is there a new way to move tabs o… (read more)

Since the 140.0 update i have been unable to move tabs on ios mobile by tapping and dragging them as i was able to in previous versions. is there a new way to move tabs on mobile or has this function been removed? if it was removed (purposely or accidentally) is there any plan to bring it back? its really frustrating not being able to organize my tabs anymore :(.

Asked by Will 2 weeks ago

Last reply by Kiki 1 week ago