1,118 questions
1 answer
Motherboard Failure
Microsoft Surface Laptop Studio 2 – Manufacturing Defect Motherboard Failure and Warranty Issue Dear S/M, I purchased my Microsoft Surface Laptop Studio 2 laptop 16 months ago, and it had been working without any issues. However, a few days ago, after…
Surface | Surface Laptop | Performance and maintenance
asked 2025-07-25T08:44:07.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 89%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOF%3C/text%3E%3C/svg%3E)
Omer Faruk ATCI
0
Reputation points
edited a comment 2025-07-25T20:29:05.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 89%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Restee Mar Miranda
235
Reputation points
Independent Advisor
1 answer
How to book a Surface Studio Out of Warranty Repair
I have a Studio 2+ which has just suffered a broken screen. Can anyone help me book an out-of-warranty repair, as the process fails at the last stage? I try to book a repair through the Surface App/Help and support/Submit a repair request for…
Surface | Surface Studio | Display and screen
132 questions
asked 2025-07-25T17:35:34.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 12%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mike Greaves
0
Reputation points
commented 2025-07-25T20:23:17.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harold Milan
80
Reputation points
Independent Advisor
0 answers
Lock screen
Why does my lock screen keep reverting back to the Microsoft logo?
Surface | Surface Pro | Display and screen
3,223 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 31%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFB%3C/text%3E%3C/svg%3E)
7 answers
Marvell AVASTAR Wireless-AC Network Controller always has an error after sleep
When starting after sleep Marvell AVASTAR Wireless-AC Network Controller always has an error and therefore I have to disabled it and the enabled it to restart the WiFi connection. I do not want to leave network controllers on during sleep. This started…
Surface | Other
1,195 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 22%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
3 answers
keyboard not working
keyboard stopped working, reset laptop and no change
Surface | Surface Laptop | Performance and maintenance
1,118 questions
asked 2025-07-25T17:09:50.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 91%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERO%3C/text%3E%3C/svg%3E)
Roberto Ortega
0
Reputation points Microsoft Employee
answered 2025-07-25T19:22:31.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 90%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carlo Luna
160
Reputation points
Independent Advisor
1 answer
PLEASE FIX THE UPDATE!!!
I can't finish the update 2025-07 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5062553) It's always failed
Surface | Surface Laptop | Install and update
788 questions
asked 2025-07-17T05:06:10.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 11%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Jovicly Tinh
0
Reputation points
commented 2025-07-25T19:00:11.3933333+00:00
Restee Mar Miranda
235
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Vertical red squiggly lines on Surface Pro
My Surface Pro is only a year old and out of no where it is now displaying vertical red squiggly lines and feels very warm to the touch. I am able to see a clear screen on the external screen I connect it to, but if I try shutting down and holding the…
Surface | Surface Pro | Display and screen
3,223 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 91%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
3 answers
Help with hello sign in face recognition
Recently purchased a Surface Pro 11. Hello sign in was working, now it isn't. Deleted the current face id, tried to set up another one but it is crashing the settings app every time I try. I cannot troubleshoot, it crashes the app as well.
Surface | Surface Pro | Safety and security
615 questions
asked 2025-07-25T14:29:54.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 9%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Caleb Tull
0
Reputation points
answered 2025-07-25T17:19:27.0633333+00:00
Barb Bowman
71,165
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Is there any replacement options for a Surface Pro 7?
Hi Team I had bought a Surface Pro 7 back in Jul 2020, however somehow I never used and left in the box for this long and now when I opened to use it he batter is bulged and when I checked the service store they also said mother board is gone. I…
Surface | Surface Pro | Power and battery
2,299 questions
asked 2025-07-25T13:55:28.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 34%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Chandra Sekar
0
Reputation points
answered 2025-07-25T17:05:58.9733333+00:00
Barb Bowman
71,165
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro keeps shutting down randomly
My Surface Pro 7 keeps randomly shutting down. The lock screen will randomly appear at the top of the screen with the "slide down to power off" message and then will usually just shut off if I don't slide the screen back up. I've checked…
Surface | Surface Pro | Power and battery
2,299 questions
asked 2025-07-24T01:33:01.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 6%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEG%3C/text%3E%3C/svg%3E)
Elise Gregg
0
Reputation points
edited an answer 2025-07-25T15:10:26.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jeric Sobrino
85
Reputation points
Independent Advisor
1 answer
cant connect into my PS5 on Minecraft
every time i try to login on my PlayStation on bedrock just pops out with an error that io have connected to a another ps acount buy IK i haven't
Surface | Other
1,195 questions
asked 2025-07-24T21:20:34.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 27%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKO%3C/text%3E%3C/svg%3E)
Keivn Orocio
0
Reputation points
answered 2025-07-25T14:42:48.5666667+00:00
Restee Mar Miranda
235
Reputation points
Independent Advisor
1 answer
How to fix issue with custom accent colour?
My Surface pro updated to Windows 11 a few days ago and there appears to be an issue with the custom accent colours in settings; when i select the colour I want, and press done, the colour I've selected dulls down quite a bit. (for example, I selected…
Surface | Surface Pro | Display and screen
3,223 questions
asked 2025-07-24T23:58:08.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 81%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Juliet Schroeder
0
Reputation points
answered 2025-07-25T14:03:44.8166667+00:00
Restee Mar Miranda
235
Reputation points
Independent Advisor
2 answers
EU Surface Pro - need US charging cord.........
We purchased a Surface Pro 8 for our son while living in Europe, but now he is going to college in the US. Is it possible to buy a US-plugged charging cord for his same Surface Pro to avoid having to carry a plug converter around with…
Surface | Surface Pro | Power and battery
2,299 questions
asked 2025-07-25T08:39:17.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 5%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JMS
0
Reputation points
answered 2025-07-25T13:36:26.7666667+00:00
Barb Bowman
71,165
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Purchasing new Surface Pro
I don't have a tag. So, I am in the market to replace my current Surface which has served me well professionally and personally for 10 years!!! Screen is busting out, BUT, laptop is still running! I want to know when I do plug in on my new Surface, If…
Surface | Surface Pro | Performance and maintenance
1,995 questions
asked 2025-07-24T19:39:28.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 60%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
linda greenia
20
Reputation points
commented 2025-07-24T23:40:06.8566667+00:00
linda greenia
20
Reputation points
1 answer
My Surface 10 just powered
My Surface Pro 10 Just powered off during a zoom meeting last night, and will not power back on. Had no issues prior to this, been amazing tech to use. It did feel very hot as i tried to turn it on. I left it over night and then plugged back in this…
Surface | Surface Pro | Power and battery
2,299 questions
asked 2025-07-20T11:16:35.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 85%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
stephen glover
0
Reputation points
edited an answer 2025-07-24T16:04:55.52+00:00
Pavle Pekovic
3,140
Reputation points
Volunteer Moderator
2 answers
Why is my screen stuck on “Trusted platform module” “secure boot control” “configure alternatief system boot order” “advanced device security”
My screen is stuck like this and I don’t know how to remove it to reset my laptop (Surface pro 8)
Surface | Surface Laptop | Display and screen
1,100 questions
asked 2025-07-23T16:50:14.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 19%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Tanisha Cepeda
0
Reputation points
commented 2025-07-24T15:37:51.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 72%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Jansher Liwag
80
Reputation points
Independent Advisor
1 answer
How to fix "x32dbg.exe system error" to fix missing x32bridge.dll message on startup of my laptop?
Hi, Can you please help me fix this annoying message on startup "x32dbg.exe system error" which says there is a missing x32bridge.dll file on my laptop? I am not sure what it means but my system is playing up. I have followed the support page…
Surface | Surface Book | Performance and maintenance
372 questions
asked 2025-07-24T06:31:37.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 61%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
M G
0
Reputation points
edited an answer 2025-07-24T15:22:46.89+00:00
Restee Mar Miranda
235
Reputation points
Independent Advisor
1 answer
Looking for a Surface Hub 3 quick start guide
Hi. I am looking for a quick start guide for the new Surface Hub 3 (2s Migration). Can someone please tell me if one is available?
Surface | Other
1,195 questions
asked 2025-07-24T00:45:24.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 75%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Robert G. Zapatero
0
Reputation points
commented 2025-07-24T15:12:00.6566667+00:00
Jansher Liwag
80
Reputation points
Independent Advisor
2 answers
Unable to register device for service, Surface Pro 5, MS Complete
I purchased a Surface Pro 5 laptop 2 years ago. I have the proof of purchase on my Microsoft account with proof of Microsoft Complete insurance plan. The computer has stopped charging and I want to have it repaired or exchanged. Now I cannot get the…
Surface | Surface Laptop | Power and battery
908 questions
asked 2025-07-22T14:32:40.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 69%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Tanner Thomas
0
Reputation points
answered 2025-07-24T15:09:01.6666667+00:00
Carlo Luna
160
Reputation points
Independent Advisor
2 answers
Update Surface Recovery Image to 24H2
This process seems dumb to me at this point. We used to be able to use the Media Creation Tool to download an .iso and reimage (clean install) an MS Surface Pro. This allowed you to use the most recent version of Windows.MS changed this a few years back…
Surface | Surface Pro | Install and update
3,174 questions
asked 2025-07-23T23:36:13.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 19%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BigTony
0
Reputation points
edited an answer 2025-07-24T14:58:52.7866667+00:00
Restee Mar Miranda
235
Reputation points
Independent Advisor