We have the following configuration:

ServiceA:

• Retry: 5 minutes
• Escalate after: 60 minutes

PolicyA:

• Repeat: 10
• Calendar1: CalendarA
• Calendar2: CalendarB

CalendarA:

• OnCall: User1
• FallBack: User2

CalendarB:

• OnCall: User3
• FallBack: User3

User1:

• Phone #: (it's there)
• Method: twilio_call

User2:

• Phone #: (it's there)
• Method: twilio_call

User3:

• Phone #: (it's there)
• Method: twilio_call

What's happening is that when an incident is triggered and targets ServiceA, User1 receives one call via Twilio and then an hour later User2 receives a phone call via Twilio. After a second hour, User3 receives a phone call via Twilio and then finally after a third hour User3 receives a final call via Twilio.

Now, perhaps I'm misunderstanding things, but shouldn't the users be getting multiple phone calls (one every 5 minutes based on the config of ServiceA) within those hours?