feat(zendesk): allow specifying via channel types on ticket #14074
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pascal-botpress
previously requested changes
Jul 24, 2025
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Thanks for your contribution! This is a great addition to the integration.
We internally use conventional comments. This means you don't have to fix non-blocking comments like quibble's if you disagree.
franklevasseur
approved these changes
Jul 24, 2025
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This PR uses the new entities feature to allow the bot builder to specify the Via channel type during the creation of the HITL TIcket
I kept as a string to allow variable assignment and since Zendesk can always add new types there.
Resolves SQD-3110