Make sure the issue is related to code located in this repository.

• I confirm that the reported bug or feature request is not related to Botpress on premise version (v12 and below)
• I confirm that the reported bug or feature request is not related to the Botpress Studio
• I confirm that the reported bug or feature request is not related to the Botpress Dashboard

Description of the bug or feature request

in plugins/hitl/src/hooks/before-incoming-event/hitl-assigned.ts

you send join message before setting human agent info :
await Promise.all([ upstreamCm.respond({ type: 'text', text: sessionConfig.onHumanAgentAssignedMessage ?? DEFAULT_HUMAN_AGENT_ASSIGNED_MESSAGE, }), downstreamCm.setHumanAgent(humanAgentUserId, humanAgentName), upstreamCm.setHumanAgent(humanAgentUserId, humanAgentName), ])

on the studio, i defined my join message like this : {{ conversation.HitlAgent.humanAgentName }} has joined the conversation
and when i try, i see "conversation.HitlAgent.humanAgentName has joined the conversation"
On another bot, i see " has joined the conversation"

So strange

and i don't know how this part can work :
const { user: humanAgentUser } = await props.client.getUser({ id: humanAgentUserId })
const humanAgentName = humanAgentUser?.name ?? 'A Human Agent'

because, everytime i set humanUserAgent.name in my custom hitl integration, the data is resetted...
the user is correctly updated but few moments later, the field name is missing