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arXiv:2507.16298 (cs)
COVID-19 e-print

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[Submitted on 22 Jul 2025]

Title:WhatsApp Tiplines and Multilingual Claims in the 2021 Indian Assembly Elections

Authors:Gautam Kishore Shahi, Scot A. Hale
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Abstract:WhatsApp tiplines, first launched in 2019 to combat misinformation, enable users to interact with fact-checkers to verify misleading content. This study analyzes 580 unique claims (tips) from 451 users, covering both high-resource languages (English, Hindi) and a low-resource language (Telugu) during the 2021 Indian assembly elections using a mixed-method approach. We categorize the claims into three categories, election, COVID-19, and others, and observe variations across languages. We compare content similarity through frequent word analysis and clustering of neural sentence embeddings. We also investigate user overlap across languages and fact-checking organizations. We measure the average time required to debunk claims and inform tipline users. Results reveal similarities in claims across languages, with some users submitting tips in multiple languages to the same fact-checkers. Fact-checkers generally require a couple of days to debunk a new claim and share the results with users. Notably, no user submits claims to multiple fact-checking organizations, indicating that each organization maintains a unique audience. We provide practical recommendations for using tiplines during elections with ethical consideration of users' information.
Subjects: Social and Information Networks (cs.SI); Computation and Language (cs.CL); Computers and Society (cs.CY); Human-Computer Interaction (cs.HC)
Cite as: arXiv:2507.16298 [cs.SI]
  (or arXiv:2507.16298v1 [cs.SI] for this version)
  https://doi.org/10.48550/arXiv.2507.16298

Submission history

From: Gautam Kishore Shahi [view email]
[v1] Tue, 22 Jul 2025 07:35:42 UTC (12,526 KB)
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