Reviews (4,217)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting traffic and sales through its integration with Google Shopping and YouTube. They appreciate its easy installation, user-friendly interface, and effective synchronization with Google Merchant Center. The support team is noted for being responsive and helpful in ensuring compliance with Google's standards. The app's AI features and the ability to list products on the Google store are also highlighted as beneficial.
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Zero Stars for this app! I have been talking to google support person, Kate for weeks now and my account has been suspended because I changed my url domain name. my store has been online for over a year and all they say they need is my drivers license for verification. I have taken the pictures at least 5-6 times and sent to Kate for review, Finally she said this one will do and get approved. Then I look and there is all of these other issues and she said that they will disappear after I am accepted again. Immediately after submitting my drivers license upon Kate's approval I am denied again. This app is a bunch of crap and will get your store kicked off of google and as far as I'm concerned google is nothing but a headache and LIES! They LIE TO YOU ABOUT EVERYTHING! Good luck with your store, because over a year and endless hours of hard work and no sleep has gone gone the drain. My store is over because of google.
This app has been extremely frustrating to use. I’ve spent a lot of time filling in ‘missing’ information using the bulk editor, only to find that changes often don’t save properly, meaning I have to manually re-enter details. I also contacted customer support about a ‘Mismatched currency in delivery information’ error affecting all our listings, but received no response. Overall, the app is overly complicated, with a poor user experience and no support. Thousands of merchants are spending their advertising budgets on this platform, so it’s disappointing that Google has not prioritised fixing these issues or providing adequate service in return.
Hi, there is currently a bug on Shopify where we are not receiving the Age Group, Gender, Color, or Size from the Category Metaobjects. They are working on a fix and hope to have that resolved within the next few weeks. Unfortunately, our app is unable to read that data until they make the fix to their product export logic. Once this is fixed, you won't need to fill in the bulk editor data as long as you have it on the Shopify Category, Product, or Variant levels already.
For Mismatched Currency, I'm going to reply on your case. It's a little complicated because your feeds have a currency applicable to 4 countries, but the shipping rates for each of those countries don't have all those currencies. You'll switch to Manual Shipping Sync, then edit the shipping rates to mirror this. Right now it's explaining that this product being sold in USD can't be sold in the UK because it doesn't have a GBP price and shipping rate
Great options for content creators to also sell some products. Integration is mostly smooth, just have to check through the messages and fix issues. Easy once you get the flow of the exchange between Shopify and Google. Great option.
Impossible to get any advice from Google support. They don't answer but only copy and paste their scripts. The nicest answer was that it was too complicated to help solving the problems in the Merchant Centre. Could not tell me WHAT misrepresentation caused the suspension due to privacy rules (???????)
I've been getting error messages saying that my products are depreciated on Google Shop as they are missing certain values. Apparently this app does not fully sync with the metafields already built into Shopify. The only way I could find to do this was to manually input the metafields for each variant; and I have over 2000 products in my store. When I contacted their support, they never directly answered my questions and instead offered solutions to problems I didn't bring up. This app seems more geared towards businesses with less than 100 products in their store and their customer support is awful.
The Google Merchant app is fantastic for exposing our complete catalog to audience searches. Initially, it felt a little challenging to set up, but once it was done, the process became very smooth. The integration with the app is simple and straightforward. This also helps us place ads on Google as well. We are really happy with the app. Thank you, Google!
Really poor support and guidance. Seemingly lost all connection to google analytics and cannot find anywhere in the app to add it back in!
Hi! I couldn't find a case or support ticket submitted to us linked to either of your merchant center accounts. Can you please contact support at https://support.google.com/merchants/contact/shopify_3p_support_app
You can also submit support tickets directly from the app in the menu by selecting Contact Support.
We are using the Google & YouTube app for Shopify on our store: https://dolfinos.com/.
We noticed that even after updating the app a few weeks ago, the data sent to Google Ads via the Google Tag still contains outdated parameters:
• ecomm_pagetype
• ecomm_prodid
• ecomm_totalvalue
From what I understand, these parameters are part of the old tracking format and should have been replaced by the newer event structure after the update. However, they are still being sent, which may affect our tracking and remarketing performance.
Hi! I couldn't find a case or support ticket submitted to us about this. Can you please contact support at https://support.google.com/merchants/contact/shopify_3p_support_app
I'm not able to properly troubleshoot or reply publicly with private information or direction to you here, so submitting a support ticket would be preferable to communicating via review.
You can also submit support tickets directly from the app in the menu by selecting Contact Support.
My main gripe with this app is the lack of server-side tracking, it's 2025 people! This limitation isn’t clearly communicated, and many users likely aren’t aware of it. For an app of this size and importance, the decision to exclude server-side tracking feels like a significant design oversight. While I’ll have to create a custom solution for my own events anyway, it’s disappointing to see Google take such a limited approach on this front.
Cheers,
Aldert
The Google & YouTube app for Shopify is easy to connect and helps sync products smoothly to Google Merchant Center. However, it would be helpful if the setup process and currency sync between regions were clearer to avoid confusion with local currencies and approval issues. Overall, a great tool for expanding visibility across Google Shopping and YouTube.