TWI661375B - System and implementation method for hiding information applied to e-commerce platform - Google Patents
System and implementation method for hiding information applied to e-commerce platform Download PDFInfo
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Abstract
一種應用於電子商務平台的資訊隱設系統及其實施方法,系統包含一平台伺服器,平台伺服器可接收一消費端裝置輸入的一商品關鍵字,並於比對出吻合商品後,將各商家端原始識別資訊進行轉換,再將經過轉換的商家端識別資訊、及對應的商品名稱資訊,輸出至消費端裝置的訂單管理或商品選購介面,再者,平台伺服器亦可將完成商品選購的一消費端原始識別資訊進行轉換,並輸出至商家端裝置的訂單管理介面,藉此,可使商家端與消費端的原始識別資訊均隱設於平台伺服器,進而可減少商家端與服務端之間的交易爭議、資料外洩等問題。 An information hiding system applied to an e-commerce platform and an implementation method thereof. The system includes a platform server. The platform server can receive a product keyword input by a consumer device, and after comparing and matching the products, The merchant's original identification information is converted, and the converted merchant's identification information and the corresponding product name information are output to the order management or product purchase interface of the consumer device. Furthermore, the platform server can also complete the completed product. The purchased original consumer identification information is converted and output to the order management interface of the merchant device, so that the original identification information of the merchant and consumer can be hidden on the platform server, which can reduce the merchant and Issues such as transaction disputes and data leakage between servers.
Description
本發明涉及電子商務領域,可接收一商品關鍵字、及據以比對出匹配的待選購商品,本發明尤指一種可隱設商家端之識別資訊的「應用於電子商務平台的資訊隱設系統及其實施方法」。 The present invention relates to the field of e-commerce. It can receive a product keyword and compare matching products to be purchased based on the same. The present invention particularly relates to an "information Design system and its implementation method. "
隨著電子商務的蓬勃發展,許多人選擇透過網路進行購物,一般而言,消費端可透過網際網路連線至一電子商務平台進行商品選購,然而,由於電子商務平台上所販售的商品品質不一,各商家端(商家)的服務評價也參差不齊,故既有的電子商務平台有容易發生交易爭議、及商品退貨率較高的問題,且當消費端係依據各商家端之服務評價、關注度、訊息回應率、訊息回應速度、加入平台時間等公開資訊,作為商品選購的考量時,將無法使電子商務平台的各商家端皆處於平等的競爭地位,對於買賣雙方心理上亦會增加許多負擔,再者,消費端之名稱資訊、聯絡資訊等個資,亦有受到商家端不當利用之風險。 With the rapid development of e-commerce, many people choose to shop through the Internet. Generally speaking, consumers can connect to an e-commerce platform to purchase goods through the Internet. However, due to the sales on the e-commerce platform, The quality of the products varies, and the service evaluations of various merchants (merchants) are also uneven. Therefore, the existing e-commerce platforms are prone to transaction disputes and high product return rates. When the consumer end is based on the merchants, Services such as service evaluation, attention, message response rate, message response speed, and time of joining the platform. As a consideration of product purchase, it will not be able to make each merchant on the e-commerce platform in an equal competitive position. Both parties will also increase many burdens psychologically. Furthermore, personal information such as name information and contact information on the consumer side may also be subject to the risk of improper use by the merchant side.
相關專利前案如中華民國發明專利第TW200802157號「網路交易平台」、中華民國台灣發明專利第TW201619885號「電子商務口碑分析系統、方法和其電腦可讀取記錄媒體」、及中國發明專利第CN104778207A號「網路購物的綜合搜索引擎方法及其系統」皆有前述問題,是以,針對既有的電子商務平台,如何減少交易爭議、使商家端處於平等的競爭地位、及保全消費端之敏感資訊,乃有待解決之問題。 Relevant pre-patent cases such as the Republic of China Invention Patent No. TW200802157 "Internet Trading Platform", the Republic of China Taiwan Invention Patent No. TW201619885 "E-commerce word-of-mouth analysis system, method and computer-readable recording medium", and CN104778207A "Integrated Search Engine Method and System for Online Shopping" has the aforementioned problems, so as to how to reduce transaction disputes, put the merchant end into an equal competitive position, and protect the consumer end against existing e-commerce platforms. Sensitive information is an issue to be resolved.
有鑑於上述問題,本發明人依據多年來從事相關領域研究的經驗,針對電子商務領域、及資料隱蔽之技術進行研究;緣此,本發明之目的在於提供一種可隱設消費端及商家端識別資訊的「應用於電子商務平台的資訊隱設系統及其實施方法」。 In view of the above problems, the present inventor has conducted research in the field of e-commerce and data hiding technology based on years of experience in related field research; therefore, the object of the present invention is to provide a hidden consumer and merchant identification Information's "information hiding system applied to e-commerce platform and its implementation method".
為達上述目的,本發明之資訊隱設系統包含:一平台伺服器,其具有一中央處理器、一識別資訊產生模組、一條件比對模組、及一資料庫;條件比對模組用以接收至少一消費端裝置所輸入的至少一商品關鍵字,並與資料庫所儲存的至少一商品販售資訊進行比對,以產生一比對結果,比對結果包含與商品販售資訊關聯的至少一商家端原始識別資訊;而本發明實施方法之關鍵在於,識別資訊產 生模組可將商家端原始識別資訊、及消費端原始識別資訊,分別轉換為一商家端更新後識別資訊、及一消費端更新後識別資訊,再將商家端更新後識別資訊、及對應的商品名稱資訊輸出至消費端裝置的一使用者介面(如訂單管理介面、或商品選購介面),消費端原始識別資訊則係輸出至商家端裝置的商家端介面(如訂單管理介面);藉此,商家端、及消費端僅能檢視經過轉換的識別資訊,進而使商家端、及消費端的原始識別資訊皆可被隱設於平台伺服器。 To achieve the above object, the information hiding system of the present invention includes: a platform server having a central processing unit, an identification information generating module, a condition comparison module, and a database; the condition comparison module It is used to receive at least one product keyword input from at least one consumer device and compare it with at least one product sales information stored in a database to generate a comparison result. The comparison result includes information about product sales The associated at least one merchant-side original identification information; and the key to the implementation method of the present invention is that the identification information product The health module can convert the original identification information on the merchant side and the original identification information on the consumer side into a newly updated identification information on the merchant side and an updated identification information on the consumer side, and then update the identification information on the merchant side and the corresponding The product name information is output to a user interface (such as order management interface or product purchase interface) of the consumer device, and the original identification information of the consumer is output to the merchant interface (such as order management interface) of the merchant device; Therefore, the merchant side and the consumer side can only view the converted identification information, so that the original identification information of the merchant side and the consumer side can be hidden on the platform server.
為使 貴審查委員得以清楚了解本發明之目的、技術特徵及其實施後之功效,茲以下列說明搭配圖示進行說明,敬請參閱。 In order for your reviewers to clearly understand the purpose, technical features, and effects of the present invention after its implementation, the following description and illustrations are used to explain it, please refer to it.
1‧‧‧資訊隱設系統 1‧‧‧Information hiding system
11‧‧‧消費端裝置 11‧‧‧ Consumer Device
111‧‧‧消費端應用程式 111‧‧‧ Consumer App
1111‧‧‧條件輸入模組 1111‧‧‧Condition Input Module
1112‧‧‧消費端介面 1112‧‧‧ consumer interface
1113‧‧‧支付模組 1113‧‧‧Payment Module
12‧‧‧平台伺服器 12‧‧‧platform server
121‧‧‧中央處理器 121‧‧‧Central Processing Unit
122‧‧‧條件比對模組 122‧‧‧ Condition Comparison Module
123‧‧‧識別資訊產生模組 123‧‧‧Identification information generation module
124‧‧‧資料庫 124‧‧‧Database
125‧‧‧即時通訊模組 125‧‧‧IM
13‧‧‧商家端裝置 13‧‧‧Merchant-side device
131‧‧‧商家端應用程式 131‧‧‧ Merchant App
1311‧‧‧商品管理模組 1311‧‧‧Commodity Management Module
1312‧‧‧商家端介面 1312‧‧‧Merchant interface
13’‧‧‧商家端裝置 13’‧‧‧ Merchant device
13”‧‧‧商家端裝置 13 ”‧‧‧Merchant-side device
14‧‧‧電子商務平台 14‧‧‧ e-commerce platform
15‧‧‧交易伺服器 15‧‧‧Transaction Server
151‧‧‧帳戶管理模組 151‧‧‧Account Management Module
16‧‧‧智能集貨子系統 16‧‧‧ Intelligent Collecting Subsystem
161‧‧‧物流伺服器 161‧‧‧Logistics server
162‧‧‧客服伺服器 162‧‧‧Customer server
ST1‧‧‧接收商品關鍵字 ST1‧‧‧Receive product keywords
ST2‧‧‧是否比對出吻合商品 ST2 ‧‧‧ Does the match match
ST3‧‧‧擷取商家端原始識別資訊,並產生商家端更新後識別資訊 ST3‧‧‧ Extract the original identification information of the business side and generate updated identification information
ST4‧‧‧接收選購指令 ST4‧‧‧ Receive purchase instructions
ST5‧‧‧擷取消費端原始識別資訊,並產生消費端更新後識別資訊 ST5‧‧‧Retracts the original identification information of the fee side and generates the updated identification information of the consumer side
ST6‧‧‧集貨確認步驟 ST6‧‧‧Confirmation steps
ST7‧‧‧到貨通知步驟 ST7‧‧‧ Arrival Notification Procedure
T_CONSUMER‧‧‧消費端消費紀錄表 T_CONSUMER‧‧‧Consumer Record
T_STORE‧‧‧商家端銷售紀錄表 T_STORE‧‧‧Merchant-side sales record sheet
T_PLATFORM‧‧‧平台端訂單參照紀錄表 T_PLATFORM‧‧‧Platform Order Reference Record Form
第1圖,為本發明之系統架構圖。 FIG. 1 is a system architecture diagram of the present invention.
第2圖,為本發明之系統結構組成示意圖。 Figure 2 is a schematic diagram of the system structure of the present invention.
第3圖,為本發明之系統實施流程圖(一)。 Fig. 3 is a flowchart (I) of the system implementation of the present invention.
第4圖,為本發明之系統實施流程圖(二)。 Figure 4 is a flowchart of the system implementation of the present invention (2).
第5圖,為本發明之系統實施示意圖。 Figure 5 is a schematic diagram of the system implementation of the present invention.
第6圖,為本發明之另一實施例之系統結構組成示意圖。 FIG. 6 is a schematic diagram of a system structure according to another embodiment of the present invention.
第7圖,為本發明之另一實施例之系統實施流程圖。 FIG. 7 is a flowchart of a system implementation according to another embodiment of the present invention.
請參閱「第1圖」,圖中所示為本發明之系統架構圖,資訊隱設系統1包含一平台伺服器12,至少一消費端裝置11、複數個商家端裝置(13、13’、13”...)、一電子商務平台14、及一交易伺服器15分別與平台伺服器12呈資訊連結;其中,前述建立資訊連結的方式可透過乙太網路、3G、4G LTE、Wi-Fi等資料傳輸協定達成,且消費端裝置11及各商家端裝置(13、13’、13”...)可執行一應用程式(App)、或透過一網頁而與平台伺服器12建立資訊連結;消費端裝置11、及商家端裝置(13、13’、13”)皆可為一個人電腦、一筆記型電腦、一智慧型手機、一平板電腦之其中一種或其組合,但不以此為限。 Please refer to "Figure 1", which shows the system architecture diagram of the present invention. The information hiding system 1 includes a platform server 12, at least one consumer device 11, and a plurality of merchant device (13, 13 ', 13 "...), an e-commerce platform 14, and a transaction server 15 respectively provide an information link with the platform server 12. Among them, the aforementioned method of establishing an information link can be via Ethernet, 3G, 4G LTE, Wi -Fi and other data transmission agreements are reached, and the consumer device 11 and each merchant device (13, 13 ', 13 "...) can execute an application (App) or establish with the platform server 12 through a web page Information link; consumer device 11, and business device (13, 13 ', 13 ") can be one or a combination of a personal computer, a notebook computer, a smartphone, a tablet computer, but not a combination of This is limited.
請參閱「第2圖」,圖中所示為本發明之系統結構組成示意圖,消費端裝置11可安裝用以與平台伺服器12建立資訊連結的一消費端應用程式111,消費端應用程式111包含一條件輸入模組1111、一消費端介面1112、及一支付模組1113,其中,所述消費端應用程式111可透過接收一語音輸入指令而觸發。 Please refer to "Figure 2", which shows a schematic diagram of the system structure of the present invention. The consumer device 11 can be installed with a consumer application 111 for establishing an information link with the platform server 12, and the consumer application 111 It includes a condition input module 1111, a consumer interface 1112, and a payment module 1113. The consumer application 111 can be triggered by receiving a voice input instruction.
1.條件輸入模組1111用以接收消費端裝置11所輸入的至少一商品關鍵字;2.消費端介面1112用以提供消費端一使用者介面,以供消費端於消費端應用程式111中達成商品搜尋、商品選購、查看訂單進度、線上支付等功能;3.支付模組1113用以發送一支付指令(圖中未繪示),並 透過平台伺服器12的串接,使交易伺服器15接收一虛擬貨幣交換指令;4.其中,輸入所述商品關鍵字的方式可透過鍵盤輸入、語音輸入、手寫輸入方式達成,且所述商品關鍵字可為一商品名稱、一商品價格、一商品類型、一商品狀況之其中一種或其組合。 1. The condition input module 1111 is used to receive at least one product keyword input by the consumer device 11; 2. The consumer interface 1112 is used to provide a consumer interface for the consumer to use in the consumer application 111 Achieve product search, product purchase, check order progress, online payment and other functions; 3. The payment module 1113 is used to send a payment instruction (not shown in the figure), and the transaction server is connected through the platform server 12 The device 15 receives a virtual currency exchange instruction; 4. The method of inputting the product keywords can be achieved through keyboard input, voice input, and handwriting input, and the product keywords can be a product name, a product price, One of a commodity type, a commodity condition, or a combination thereof.
請繼續參閱「第2圖」,商家端裝置13可安裝用以與平台伺服器12建立資訊連結的一商家端應用程式131,商家端應用程式131包含一商品管理模組1311、及一商家端介面1312,商品管理模組1311用以供商家端達成:管理商品庫存量、及商品上下架等功能,商家端介面1312可為一訂單管理介面,供商家端檢視交易成立之訂單進度。 Please continue to refer to "Figure 2". The merchant-side device 13 may install a merchant-side application 131 for establishing an information link with the platform server 12. The merchant-side application 131 includes a commodity management module 1311 and a merchant-side The interface 1312 and the commodity management module 1311 are used by the merchant to achieve functions such as managing the inventory of the product, and removing the product from the shelves. The merchant-side interface 1312 can be an order management interface for the merchant to view the progress of the order established by the transaction.
請繼續參閱「第2圖」,資訊隱設系統1之平台伺服器12包含一中央處理器121,一條件比對模組122、一識別資訊產生模組123、一資料庫124、及一即時通訊模組125分別與中央處理器121呈資訊連結。 Please continue to refer to "Figure 2". The platform server 12 of the information hiding system 1 includes a central processing unit 121, a condition comparison module 122, an identification information generating module 123, a database 124, and a real-time The communication modules 125 are respectively information-connected to the central processing unit 121.
1.中央處理器121用以運行平台伺服器12及平台伺服器12之各模組,並具備邏輯運算、暫存運算結果、保存執行指令位置等功能;2.條件比對模組122用以依據消費端裝置11所輸入之至少一商品關鍵字,與資料庫124儲存的複數筆商品販售資訊進行比對,以產生符合商品關鍵字的一比對結 果,其中,比對結果包含相互關聯的至少一商品名稱資訊、及至少一商家端原始識別資訊,且商品名稱資訊、及商家端原始識別資訊,亦與商品販售資訊形成關聯,又,條件比對模組122可具有基於所述商品關鍵字的一機器學習模型(Machine Learning Model)(圖中未繪示),供條件比對模組122將消費端裝置11所輸入的商品關鍵字,輸入至所述機器學習模型,以透過語音識別(speech recognition)、自動分詞(word segmentation)、詞性標註(part-of-speech tagging)、句法分析(parsing)、文字蘊涵(textual entailment)、訊息抽取(information extraction)等手段,使條件比對模組122根據所述的商品關鍵字,智能比對出最符合商品販售資訊的比對結果;3.若比對結果為吻合時,識別資訊產生模組123用以執行一資料數值轉換(例如亂數運算、雜湊運算、資料型態轉換、遞迴運算、隱碼處理之其中一種變造方式或其組合,惟不以此為限),以將所述的商家端原始識別資訊轉換為相互關聯的一商家端更新後識別資訊,並儲存於資料庫124、及回傳至消費端裝置11,進而使消費端裝置11於消費端介面1112僅顯示經過轉換的商家端更新後識別資訊,再者,識別資訊產生模組123亦可透過執行所述的資料數值轉換,將消費端裝置11的一消費端原始識別資訊轉換為相互關聯的一消費端更新後識別資訊,並儲存於資料庫124、 及回傳至商家端裝置13,使商家端裝置13於商家端介面1312僅顯示經過轉換的消費端更新後識別資訊;4.資料庫124用以儲存複數筆商品販售資訊、複數筆商家端原始識別資訊、複數筆消費端原始識別資訊、及經過轉換的複數筆消費端更新後識別資訊、與商家端更新後識別資訊;5.即時通訊模組125用以提供一即時通訊協定,以供消費端裝置11、與商家端裝置13之間可透過所述的即時通訊協定,於一即時通訊介面進行文字訊息、檔案、語音、與視訊交流的功能,又,即時通訊模組125亦可供平台伺服器12發送訂單最新狀態至消費端裝置11、及商家端裝置13;6.其中,資訊隱設系統1之交易伺服器15具有一帳戶管理模組151,帳戶管理模組151用以儲存分別隸屬於消費端裝置11、及商家端裝置13的一虛擬帳戶,其中,交易伺服器15用以進行一虛擬貨幣之交換作業,以將所述的虛擬貨幣歸戶至各虛擬帳戶中。 1. The central processing unit 121 is used to run the platform server 12 and each module of the platform server 12 and has functions such as logical operations, temporary storage of operation results, and storage of execution instruction positions; 2. Condition comparison module 122 is used to According to at least one product keyword input by the consumer device 11, a comparison is performed with a plurality of product sales information stored in the database 124 to generate a comparison result that matches the product keyword, wherein the comparison result includes correlations At least one product name information and at least one merchant-side original identification information, and the product name information and the merchant-side original identification information are also related to the product sales information, and the condition comparison module 122 may have information based on the A machine learning model (not shown in the figure) of the product keywords. The condition comparison module 122 inputs the product keywords input by the consumer device 11 into the machine learning model to pass Speech recognition, word segmentation, part-of-speech tagging, parsing, textual entailment Extracting message (information extraction) and other means, the conditional comparison module 122 according to the product key, the intelligent than the most sold goods in line with the results than the information; 3. If the comparison result is consistent, identification The information generating module 123 is used to perform a data value conversion (such as random number operation, hash operation, data type conversion, recursive operation, cryptographic processing, or a combination thereof, but not limited to this) To convert the original identification information of the merchant end into an updated identification information of the merchant end that is related to each other, and store it in the database 124 and return it to the consumer device 11, so that the consumer device 11 is in the consumer interface. 1112 only displays the updated identification information of the converted merchant side. Furthermore, the identification information generation module 123 can also convert a consumer-side original identification information of the consumer-side device 11 into an interrelated one by performing the data value conversion described. A consumer-end identification information is updated and stored in the database 124 and returned to the merchant-side device 13 so that the merchant-side device 13 only displays the converted consumer message on the merchant-side interface 1312. The identification information after the fee end is updated; 4. The database 124 is used to store a plurality of merchandise sales information, a plurality of merchant-side original identification information, a plurality of consumer-end original identification information, and a plurality of converted consumer-end identification information after conversion. The identification information is updated with the merchant; 5. The instant messaging module 125 is used to provide an instant communication protocol for the consumer device 11 and the merchant device 13 to communicate with each other through the instant messaging protocol. The communication interface performs text message, file, voice, and video communication functions. In addition, the instant messaging module 125 can also be used by the platform server 12 to send the latest order status to the consumer device 11 and the merchant device 13; 6. Among them, The transaction server 15 of the information hiding system 1 has an account management module 151. The account management module 151 is used to store a virtual account belonging to the consumer device 11 and the merchant device 13, respectively. The transaction server 15 It is used to perform a virtual currency exchange operation to return the virtual currency to each virtual account.
請參閱「第3圖」,圖中所示為本發明之系統實施流程圖(一),並請搭配參閱「第5圖」之系統實施示意圖、及「第2圖」之系統結構組成示意圖,資訊隱設系統1主要執行以下步驟: Please refer to "Figure 3", which shows the system implementation flowchart (1) of the present invention, and please refer to the system implementation diagram of "Figure 5" and the system structure diagram of "Figure 2". The information hiding system 1 mainly performs the following steps:
(1)接收商品關鍵字(步驟ST1):一平台伺服器12接收一消費端裝置11所輸入的一商品關鍵字,所述商品關鍵字 的接收形式可為一語音輸入訊息、一手寫輸入訊息、及一鍵盤輸入訊息之其中一種,所述商品關鍵字可為一商品名稱、一商品價格、一商品類型、一商品狀況之其中一種或其組合,惟均不以此為限。 (1) Receiving a product keyword (step ST1): a platform server 12 receives a product keyword input by a consumer device 11, and the receiving form of the product keyword may be a voice input message, a handwriting input message And one of a keyboard input message, the product keyword may be one or a combination of a product name, a product price, a product type, and a product condition, but they are not limited thereto.
(2)是否比對出吻合商品(步驟ST2):平台伺服器12依據所述商品關鍵字,與儲存於平台伺服器12之一資料庫124的至少一商品販售資訊進行比對,並產生一比對結果,所述比對結果包含相互關聯的至少一商品名稱資訊(例如吹風機)、及至少一商家端原始識別資訊,且商家名稱資訊、及對應的商家端原始識別資訊,亦與商品販售資訊形成關聯;其中,所述商家端原始識別資訊可為一商家名稱(例如O碩有限公司)。 (2) Whether the matching products are matched (step ST2): the platform server 12 compares with the at least one product sales information stored in a database 124 of the platform server 12 according to the product keywords, and generates A comparison result, the comparison result including at least one product name information (such as a hair dryer) and at least one merchant-side original identification information, and the merchant name information and the corresponding merchant-side original identification information are also related to the product The sales information forms an association; the original identification information on the merchant side may be a merchant name (for example, O Shuo Co., Ltd.).
(3)擷取商家端原始識別資訊,並產生商家端更新後識別資訊(步驟ST3):若步驟ST2之比對結果為吻合,平台伺服器12即從資料庫124擷取符合比對結果的至少一商家端原始識別資訊(例如O碩有限公司),並使一識別資訊產生模組123進行一資料數值轉換(例如亂數運算、雜湊運算、資料型態轉換、遞迴運算、隱碼處理之其中一種變造方式或組合,惟不以此為限),以將商家端原始識別資訊(例如O碩有限公司)轉換為相互關聯的一商家端更新後識別資訊(例如00001-A),並儲存至資料庫124,其後,平台伺服器12再將商家端更新後識別資訊(00001-A)、及對應的商品名稱資訊(吹風機)回傳至消費端裝置11,使消費端裝置11依據「第 5圖」所示的一消費端消費紀錄表T_CONSUMER,將「商家端更新後識別資訊(00001-A)」顯示於消費端裝置11的一使用者介面(如商品選購介面),進而使「商家端原始識別資訊(O碩有限公司)」隱設於平台伺服器12之資料庫124中。 (3) Extract the original identification information of the merchant and generate the updated identification information of the merchant (step ST3): If the comparison result in step ST2 is consistent, the platform server 12 retrieves the matching comparison result from the database 124 At least one merchant-side original identification information (such as O Shuo Co., Ltd.) and an identification information generation module 123 to perform a data value conversion (such as random number operation, hash operation, data type conversion, recursive operation, hidden code processing One of the variants or combinations, but not limited to this, in order to convert the original identification information on the merchant side (such as O Shuo Co., Ltd.) into an updated identification information on the merchant side (such as 00001-A), And store it in the database 124. After that, the platform server 12 returns the updated identification information (00001-A) on the merchant side and the corresponding product name information (hair dryer) to the consumer device 11 to make the consumer device 11 According to a consumer-side consumption record table T_CONSUMER shown in "Figure 5", "the merchant's updated identification information (00001-A)" is displayed on a user interface (such as a product purchase interface) of the consumer device 11, In turn, the "business side Began identifying information (O-seok Co., Ltd.) "hidden platform located in the server database 12412 in.
(4)接收選購指令(步驟ST4):平台伺服器12接收消費端裝置11所發送的一選購指令,並將所述選購指令發送至一電子商務平台14,以變更電子商務平台14之待選購商品之販售數量,其中,所述選購指令可包括一消費端原始識別資訊、一商家端更新後識別資訊、一商品購買數量資訊、一商品規格資訊、一商品名稱資訊等資訊,惟不以此為限。 (4) Receiving a purchase instruction (step ST4): The platform server 12 receives a purchase instruction sent by the consumer device 11 and sends the purchase instruction to an e-commerce platform 14 to change the e-commerce platform 14 The quantity of goods to be purchased for sale, where the purchase instruction may include a consumer-side original identification information, a merchant-side identification information after updating, a product purchase quantity information, a product specification information, a product name information, etc. Information, but not limited to this.
(5)其後,接續執行一虛擬貨幣交換步驟(圖中未繪示):平台伺服器12發送一虛擬貨幣交換指令至一交易伺服器15,交易伺服器15接收後,即進行一虛擬貨幣之交換作業,以將所述的虛擬貨幣歸戶至隸屬於商家端裝置13的一虛擬帳戶,其後,平台伺服器12即更新電子商務平台14所儲存的訂單狀態,並驅動一即時通訊模組125將一款項支付確認訊息、及一要求出貨訊息發送至消費端裝置11與商家端裝置13。 (5) Thereafter, a virtual currency exchange step is performed (not shown in the figure): the platform server 12 sends a virtual currency exchange instruction to a transaction server 15, and after the transaction server 15 receives it, it performs a virtual currency Exchange operation to return the virtual currency to a virtual account belonging to the merchant-side device 13, and thereafter, the platform server 12 updates the order status stored in the e-commerce platform 14 and drives an instant messaging module The group 125 sends a payment confirmation message and a shipping request message to the consumer device 11 and the merchant device 13.
(6)其中,所述虛擬貨幣可為一虛擬點數、或一加密貨幣之其中一種,且所述虛擬貨幣可供消費端裝置11透過平台伺服器12的串接,於電子商務平台14選購商品、或折抵消費金額,所述虛擬貨幣亦可作為不同消費端 裝置11之間、或作為消費端裝置11與商家端裝置13之間的交易媒介。 (6) The virtual currency may be one of virtual points or a cryptocurrency, and the virtual currency may be used by the consumer device 11 to be connected through the platform server 12 and selected on the e-commerce platform 14 The virtual currency can also be used as a transaction medium between different consumer-side devices 11 or between the consumer-side device 11 and the merchant-side device 13 when purchasing goods or discounting the consumption amount.
請接續參閱「第4圖」,圖中所示為本發明之系統實施流程圖(二),並請搭配參閱「第5圖」之系統實施示意圖、及「第2圖」之系統結構組成示意圖,前述的步驟ST4執行完畢後,資訊隱設系統1接續執行步驟ST5: Please refer to "Figure 4", which shows the system implementation flowchart (II) of the present invention, and please refer to the system implementation diagram of "Figure 5" and the system structure diagram of "Figure 2" After the execution of the foregoing step ST4, the information hiding system 1 continues to execute step ST5:
(1)擷取消費端原始識別資訊,並產生消費端更新後識別資訊步驟(步驟ST5):平台伺服器12從資料庫124擷取對應於所述選購指令的其中一消費端原始識別資訊(例如王大明),並使識別資訊產生模組123進行所述的資料數值轉換,以將消費端裝置11所對應的消費端原始識別資訊(王大明),轉換為相互關聯的一消費端更新後識別資訊(例如2879861),並儲存至資料庫124,其後,平台伺服器12再將消費端更新後識別資訊(2879861),回傳至對應於所述選購指令的商家端裝置13,以使商家端裝置13依據「第5圖」所示的一商家端銷售紀錄表T_STORE,將「消費端更新後識別資訊(2879861)」顯示於商家端裝置13的一商家端介面1312,進而使「消費端原始識別資訊(王大明)」隱設於平台伺服器12; (1) Extracting the original identification information of the fee end and generating the updated identification information of the consumer (step ST5): The platform server 12 retrieves one of the original identification information of the consumer corresponding to the purchase order from the database 124 (For example, Wang Daming), and causes the identification information generation module 123 to perform the data value conversion described above, so as to convert the original consumer identification information (Wang Daming) corresponding to the consumer device 11 into an interconnected consumer identification after updating Information (for example, 2798861), and stored in the database 124, and then the platform server 12 updates the identification information after the consumer end (2879861), and returns it to the merchant-side device 13 corresponding to the purchase instruction, so that The merchant-side device 13 displays the "consumer-end updated identification information (2879861)" on a merchant-side interface 1312 of the merchant-side device 13 according to a merchant-side sales record table T_STORE shown in "Figure 5", thereby enabling "consumption The original identification information (Wang Daming) is hidden in the platform server 12;
(2)承上,上述步驟ST5執行完畢後,平台伺服器12之資料庫124即儲存有「第5圖」所示的一平台端訂單參照紀錄表T_PLATFORM,藉此,平台伺服器12即可依據相 互關聯的「消費端更新後識別資訊(例如2879861)」、及「消費端原始識別資訊(例如王大明)」、及依據相互關聯的「商家端更新後識別資訊(例如00001-A)」、及「商家端原始識別資訊(O碩有限公司)」,辨識出該筆訂單所對應之消費端與商家端的真實身分,而商家端與消費端並無法辨識出彼此的真實身分,進而可解決習知電子商務平台容易發生交易爭議的問題。 (2) Continuing, after the execution of the above step ST5, the database 124 of the platform server 12 stores a platform-side order reference record table T_PLATFORM as shown in "Figure 5", so that the platform server 12 can Based on the "identification information updated on the consumer side (e.g. 2878861)" and "original identification information on the consumer side (e.g. Wang Daming)" and the "identification information on the merchant side after the update (e.g. 00001-A)" And "Merchant's original identification information (O Shuo Co., Ltd.)" to identify the real identity of the consumer and merchant corresponding to the order, and the merchant and consumer cannot identify each other's true identity, which can solve the problem. Know that e-commerce platforms are prone to transaction disputes.
(3)承上,本發明於較佳情況下,平台伺服器12之資料庫124更可儲存複數筆歷史交易紀錄,所述歷史交易紀錄包含關聯於至少一消費端原始識別資訊(例如王大明)的複數筆「消費端歷史識別資訊(例如2879862...)」、及關聯於至少一商家端原始識別資訊(例如O碩有限公司)的複數筆「商家端歷史識別資訊(例如00001-A’...)」,依此,當資訊隱設系統1執行上述步驟ST3時,「商家端歷史識別資訊(00001-A’...)」可供識別資訊產生模組123擷取,進而可確保經過轉換的商家端更新後識別資訊(00001-A),係不同於各商家端歷史識別資訊(00001-A’...);同樣地,當資訊隱設系統1執行上述步驟ST5時,「消費端歷史識別資訊(2879862...)」亦可供識別資訊產生模組123擷取,進而可確保經過轉換的消費端更新後識別資訊(2879861),係不同於各商家端歷史識別資訊(2879862...)。 (3) Continuing, in the present invention, in a better case, the database 124 of the platform server 12 can further store a plurality of historical transaction records, the historical transaction records containing the original identification information associated with at least one consumer (such as Wang Daming) Multiple "consumer-side historical identification information (e.g., 2878862 ...)", and plural "merchant-side historical identification information (e.g. 00001-A ') associated with at least one merchant-side original identification information (e.g., O Shuo Co., Ltd. ...) ", according to this, when the information hiding system 1 executes the above step ST3, the" business-side historical identification information (00001-A '...) "can be retrieved by the identification information generation module 123, which can then Ensure that the converted identification information (00001-A) of the converted merchant end is different from the historical identification information (00001-A '...) of each merchant end. Similarly, when the information hiding system 1 executes the above step ST5, "Consumer-side historical identification information (2879862 ...)" can also be retrieved by the identification information generation module 123, which can ensure that the converted consumer-side updated identification information (2879861) is different from the historical identification information of each merchant. (2879862 ...).
(4)藉此,本發明於較佳情況下,更可避免消費端於消費 端裝置11查看消費端消費紀錄表T_CONSUMER時,可能識別出先前曾經向相同賣家(商家端)選購商品的情況,進而導致消費端仍可能提出退貨申請的問題;相對地,也能避免商家端於商家端裝置13查看商家端銷售紀錄表T_STORE時,可能識別出先前曾經銷售給提出多次退貨申請的相同買家(消費端)的情況。 (4) In this way, the present invention can better prevent the consumer from viewing the consumer record table T_CONSUMER on the consumer device 11 and may recognize that the product was previously purchased from the same seller (merchant side). , Which in turn leads to the problem that the consumer may still submit a return application; on the contrary, it can also prevent the merchant from viewing the sales record T_STORE on the merchant-side device 13 and may identify that it has previously been sold to the same buyer who submitted multiple return applications. Home (consumer side).
請參閱「第6圖」,圖中所示為本發明之另一實施例之系統結構組成示意圖,如「第6圖」所示,資訊隱設系統1更可包括一智能集貨子系統16,智能集貨子系統16具有相互呈資訊連結的一物流伺服器161、及一客戶伺服器162,物流伺服器161設置於一集貨中心;再請搭配參閱「第7圖」所示的另一實施例之系統實施流程圖,當電子商務平台14接收所述的選購指令後,資訊隱設系統1接續執行以下步驟: Please refer to "Figure 6", which shows a schematic diagram of the system structure of another embodiment of the present invention. As shown in "Figure 6", the information hiding system 1 may further include an intelligent cargo collection subsystem 16 The intelligent cargo collection subsystem 16 has a logistics server 161 and a customer server 162 that are linked to each other by information. The logistics server 161 is set up in a cargo collection center; A system implementation flowchart of an embodiment. After the e-commerce platform 14 receives the purchase instruction, the information hiding system 1 continues to perform the following steps:
(1)一集貨確認步驟(ST6):使平台伺服器12的即時通訊模組125串接智能集貨子系統16的物流伺服器161,以使物流伺服器161接收商家端裝置13所產生的一出貨訊息(可包括一商品名稱資訊、一商品規格資訊、一訂單備註資訊、一出貨日期、一下單日期等),並根據所述出貨訊息,產生一集貨狀態資訊,再將關聯於所述商家端原始識別資訊、及關聯於所述消費端原始識別資訊的集貨狀態資訊,發送給客服伺服器162,其後,平台伺服器12的即時通訊模組125再串接智能集貨子系 統16的客服伺服器162,以接續執行步驟ST7; (1) A collection confirmation step (ST6): The instant messaging module 125 of the platform server 12 is connected in series to the logistics server 161 of the intelligent collection subsystem 16 so that the logistics server 161 receives the goods generated by the merchant-side device 13 A shipping message (which can include a product name information, a product specification information, an order remarks information, a shipping date, order date, etc.), and based on the shipping information, generate a collection status information, and then Send the original identification information associated with the merchant end and the collection status information associated with the original identification information at the consumer end to the customer service server 162, and then, the instant messaging module 125 of the platform server 12 is connected in series The customer service server 162 of the intelligent cargo collection subsystem 16 continues to execute step ST7;
(2)一到貨通知步驟(ST7):客服伺服器162將關聯於所述商家端原始識別資訊的一到貨通知發送至消費端裝置11。 (2) An arrival notification step (ST7): The customer service server 162 sends an arrival notification associated with the merchant's original identification information to the consumer device 11.
(3)其中,操作商家端裝置13的商家端,在將關聯於所述選購指令、及所述消費端更新後識別資訊的至少一選購商品,出貨至集貨中心後,商家端裝置13即產生所述出貨訊息,且當商家端裝置13產生所述出貨訊息、並顯示於商家端裝置13時,出貨訊息係與所述的商家端更新後識別資訊呈現關聯(故於此階段,商家端無法檢視消費端原始識別資訊)。 (3) Wherein, the merchant operating the merchant end device 13 sends the at least one purchase product associated with the purchase instruction and the updated identification information of the consumer to the collection center, and the merchant end The device 13 generates the shipment information, and when the merchant-side device 13 generates the shipment information and displays it on the merchant-side device 13, the shipment information is associated with the updated identification information of the merchant-side (so At this stage, the merchant cannot view the original identification information of the consumer).
(4)其中,所述到貨通知顯示於消費端裝置11時,係與所述的商家端更新後識別資訊呈現關聯(故於此階段,消費端無法檢視商家端原始識別資訊),藉此,本發明所揭之選購指令一旦經過確認,所述的消費端原始識別資訊、及商家端原始識別資訊均能隱設於平台伺服器12。 (4) When the arrival notification is displayed on the consumer device 11, it is associated with the updated identification information of the merchant end (so at this stage, the consumer end cannot view the original identification information of the merchant end), thereby Once the purchase instruction disclosed in the present invention is confirmed, the original identification information on the consumer side and the original identification information on the merchant side can be hidden in the platform server 12.
請繼續參閱「第6圖」,本發明於較佳情況下,由於智能集貨子系統16的物流伺服器161可從商家端裝置13接收到所述出貨訊息,故物流伺服器161可根據一物流規劃編程,建立一物流樣本資訊,所述物流樣本資訊可為:(一)依據過往出貨訊息的所述商品名稱資訊及所述商品規格資訊,所運算出的一包裝尺寸資訊;(二)依據過往出貨訊息 的所述出貨日期、及所述下單日期,所運算出的一預計到貨日期資訊,其中,所述預計到貨日期資訊更可將總配送件數、商品重量、配送距離、配送員步行距離、天候狀況等資訊納入運算時的參考依據;(三)依據過往出貨訊息的所述出貨日期、及所述下單日期,所歸納出隸屬於不同月份、不同年份的一配送件數總額;藉此,物流伺服器161即可依據上述的物流樣本資訊,建立、及訓練一第二機器學習模型(圖中未繪示),以提前預測集貨中心的人力需求、車輛需求、及物流空間等需求,惟上述的物流樣本資訊均不以此為限,特先陳明。 Please continue to refer to “FIG. 6”. In a better case, since the logistics server 161 of the intelligent collection subsystem 16 can receive the shipping information from the merchant-side device 13, the logistics server 161 can A logistics planning and programming to establish a logistics sample information, which may be: (a) a package size information calculated based on the product name information and the product specification information of previous shipping information; ( B) Based on previous shipping information The estimated delivery date information calculated on the shipping date and the order date, where the estimated arrival date information can further include the total number of items delivered, the weight of the product, the delivery distance, and the delivery staff. Information such as walking distance and weather conditions are included in the calculation; (3) According to the shipping date and the order date of the previous shipping information, a delivery part belonging to different months and different years is summarized In this way, the logistics server 161 can build and train a second machine learning model (not shown in the figure) based on the above-mentioned logistics sample information, in order to predict the manpower demand, vehicle demand, And logistics space requirements, but the above-mentioned logistics sample information is not limited to this.
請繼續參閱「第6圖」,本發明於較佳情況下,由於智能集貨子系統16的客服伺服器162可接收物流伺服器161所回報的所述出貨訊息(可包括一商品名稱資訊、一商品規格資訊、一訂單備註資訊、一出貨日期、一下單日期等),亦可透過串接平台伺服器12的即時通訊模組125,接收電子商務平台14所回報的一款項支付確認訊息、及所述選購指令所包括的所述商品規格資訊、所述商品名稱資訊、所述商品購買數量資訊、一客訴資訊、及一客服回覆資訊,故客服伺服器162可根據一客服規劃編程,建立一客服樣本資訊,所述客服樣本資訊可為:客服伺服器162依據過往出貨訊息的所述訂單備註資訊、所述客訴資訊、及所述客服回覆資訊,所運算出的一常見問題資訊;藉此,客服伺服器162即可依據上述的客服樣本資訊,建立、訓練一第三機器 學習模型(圖中未繪示),以提前預測消費端裝置11的諮詢需求,惟上述的客服樣本資訊均不以此為限,特先陳明;又,客服伺服器162更可透過一聊天機器人的應用程式介面(API),串接即時通訊模組125,以供消費端裝置11於一即時通訊介面選擇所述常見問題資訊的類型,進而使客戶伺服器162依據一決策樹模型產生結構化的回覆,達成自動回覆消費端裝置11的功能,其中,所述決策樹模型可為所述第三機器學習模型依據所述客服樣本資訊所產生的對話樹。 Please continue to refer to “FIG. 6”. In a better case, the present invention, since the customer service server 162 of the intelligent collection subsystem 16 can receive the shipping information reported by the logistics server 161 (including a product name information) , A product specification information, an order remarks information, a shipping date, the order date, etc.), and can also receive a payment confirmation confirmed by the e-commerce platform 14 through the instant messaging module 125 connected to the platform server 12 Message, and the product specification information, the product name information, the product purchase quantity information, a customer complaint information, and a customer service response information included in the purchase instruction, so the customer service server 162 may Planning and programming to establish a customer service sample information, which may be calculated by the customer service server 162 according to the order remark information, the customer complaint information, and the customer service response information of the previous shipping information. A common problem information; by this, the customer service server 162 can build and train a third machine based on the customer service sample information described above. A learning model (not shown in the figure) to predict the consulting needs of the consumer device 11 in advance, but the above customer service sample information is not limited to this, and it will be first identified; in addition, the customer service server 162 can also use a chat The robot's application programming interface (API) is connected to the instant communication module 125 for the consumer device 11 to select the type of the FAQ information in an instant communication interface, so that the client server 162 generates a structure according to a decision tree model. The automatic reply can achieve the function of automatically responding to the consumer device 11, wherein the decision tree model may be a dialogue tree generated by the third machine learning model according to the customer service sample information.
綜上所述,本發明之關鍵在於,平台伺服器之識別資訊產生模組可擷取商家端原始識別資訊、及消費端原始識別資訊,並進行一資料數值轉換,以分別轉換為一商家端更新後識別資訊、及一消費端更新後識別資訊,而商家端更新後識別資訊、及對應的商品名稱資訊係輸出至消費端裝置的一使用者介面(如訂單管理介面、或商品選購介面),消費端原始識別資訊則輸出至商家端裝置的一商家端介面(如訂單管理介面);藉此,商家端、及消費端的原始識別資訊皆可被隱設於平台伺服器,進而可減少商家端與服務端之間的交易爭議、可使商家端處於平等的競爭地位、及可保全消費端之敏感資訊。 In summary, the key of the present invention is that the identification information generating module of the platform server can capture the original identification information of the merchant end and the original identification information of the consumer end, and perform a numerical conversion of the data to be converted into a merchant end respectively. The updated identification information and a consumer-end identification information are updated, and the merchant-side identification information and the corresponding product name information are output to a user interface (such as an order management interface or a product purchase interface) of the consumer device. ), The consumer's original identification information is output to a merchant interface (such as an order management interface) of the merchant's device; by this, the merchant's and consumer's original identification information can be hidden in the platform server, which can reduce the The transaction dispute between the merchant and the server can keep the merchant in an equal competitive position, and can maintain the sensitive information of the consumer.
唯,以上所述者,僅為本發明之較佳之實施例而已,並非用以限定本發明實施之範圍;任何熟習此技藝者,在 不脫離本發明之精神與範圍下所作之均等變化與修飾,皆應涵蓋於本發明之專利範圍內。 However, the above are only the preferred embodiments of the present invention, and are not intended to limit the scope of implementation of the present invention; anyone skilled in this art, All equivalent changes and modifications made without departing from the spirit and scope of the present invention should be covered by the patent scope of the present invention.
綜上所述,本發明係具有「產業利用性」、「新穎性」與「進步性」等專利要件;申請人爰依專利法之規定,向鈞局提起發明專利之申請。 In summary, the present invention has patent requirements such as "industrial availability", "newness", and "progressiveness"; the applicant has filed an application for an invention patent with the Bureau in accordance with the provisions of the Patent Law.
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