JPS62113267A - Customer service system - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

[Detailed Description of the Invention] [Field of Industrial Application] This invention relates to a customer service system that aims to diversify card systems by employing integrated circuit cards and improve services for card-using customers. be.

[Conventional technology]

In general, when a card owned by an individual that can store certain information is used as a 10 (identity verification) card with a personal identification password (for example, a PIN number) written on it, or when paying for shopping or transportation. It may be used as a cashless card that can store balance information on the card. In these cases, the cardholder inserts the card into a card reader and has the cardholder's personal identification number read from a magnetic stripe attached to the surface of the card to verify the cardholder's identity. Or, at the time of payment, update the balance information stored in the magnetic stripe with new balance information,
The cardholder can be notified of the balance.

In this way, the secrecy of the PIN number is increased, and cashless transactions are implemented using cards for the convenience of shoppers.

[Problem that the invention seeks to solve]

In card systems using magnetic cards as described in 1 above, the data storage capacity per magnetic card is extremely limited at 72 characters (72 bytes), so the effective range of use of the card system is limited accordingly. Furthermore, the data on the magnetic card can be illegally decoded or tampered with by others, so it is important to protect the privacy of the card holder and to prevent unauthorized use by others. There was a problem that it was difficult to say that it was perfect in terms of aspects.

This invention has been made to solve these problems, and uses an IC memory that can be built into a card as a data storage medium to increase the data storage capacity, and also encrypts personal characteristic data or passwords and stores them in the memory. The present invention aims to diversify the card system by having the card's built-in processor perform personal verification, and provides a customer service system that can be used with confidence by using a card with high confidentiality of memory data.

[Means for solving problems]

The customer service system according to the present invention integrates a one-chip microprocessor for data processing, a variable memory section that can update and store data as needed, and a masked fixed memory section into a conventionally shaped card. Built-in,
By placing the card on a card reader/writer when using a service facility, the E-microphone a processor decodes the personal characteristic data stored in the fixed memory section and performs personal verification. This allows customers to manage their own facility usage data by updating the data as appropriate.

[Effect]

According to the customer service system of the present invention, the personal characteristic data for verifying the customer's identity can be complicated with the physical shape and an encrypted password and stored in the memory, so the customer's privacy can be protected or the card In addition to improving the confidentiality of data, a large amount of data can be updated as needed, making it possible to create a customer database on the card, greatly expanding the range of effective use of the card, which leads to improved services for customers. be able to.

〔Example〕

Next, a first embodiment of the customer service system of this invention will be described.
This will be explained based on the diagram. In the figure, (1) is an IC card that has a processor unit and IC memory (for example, E2PROM) built into the card, and (2) is a card reader that reads memory data from the IC card (1) and writes updated data to the memory. The writer (3) is a communication system that transmits memory data read from the card reader/writer (2) to the processing device (4), and also displays the processed data at display terminals (5) arranged at each service facility. Print terminal (
8) or transmit it to the fax terminal (7).

The above-mentioned IC card (1) has a microprocessor section (8) containing a ROM with different application programs for each type of service system, personal characteristic data for verifying the identity of the card holder, and personal data and encrypted registration. a fixed memory section (9) that stores passwords, etc.;
It is composed of a variable memory section (10) that stores facility usage data, customer data, etc. in a manner that can be updated as appropriate. These memory sections (9) and (10) are rewritable E2F
It can be configured in ROM.

Next, the operation of this embodiment according to the above configuration will be explained based on the system flowchart of FIG. 3, taking a hotel service as an example.

When the IC card (1) issued to the customer is presented to the front desk when using the hotel, the IC card (+) is inserted into the card reader/writer (2) (see Figure 1) at the front desk (step 3). -1). At this time, the customer enters his or her password or personal characteristic data from a predetermined data input terminal attached to the card reader/writer (2), thereby identifying the personal information stored in the fixed memory section (9) of the IC card (1). The feature data or password is compared with the input data in the microprocessor section (8) to determine whether the customer and the cardholder match. Upon determining the match, the data contents of each memory section (8), (9) of the IC card (1) are displayed on the display terminal (5) or print terminal (6) (step 3-2).

As a result of reading the memory data, if the customer is an important customer for the hotel, the customer's face photo and food and drink preferences are sent to the restaurant, bar, or room staff via the print terminal (6) or fax terminal (7). (Step 3-3) Then, write the number of days of stay in the variable memory section (10) (Step 3-
4).

As described above, when the customer is treated as a VIP, the customer can use all the facilities of the hotel cashlessly using the IC card (1). Each time the customer uses each facility of the hotel, the customer inserts the card into the card reader/writer (2) provided at each facility (step 3-5).

Thereby, the variable memory section (10) of the IC card (1)
The accommodation history, facility usage history, usage amount, etc. stored in the computer are updated and printed out as necessary (step 3-6).

In addition, it is possible to improve services by reflecting customer rank or discount rate in the amount of money spent on facilities, or by knowing a customer's or family's birthday 1 μm in advance.
Step 3-7).

Alternatively, each facility can additionally write usage data on the IC card (1) each time a customer uses the facility.
A customer database can be created in the IC card (1) (step 3-8), and when checking in, the customer submits the IC card to the front desk of the hotel and the data is read by the card reader/writer (2). By reading the data, you can easily create a receipt.

Therefore, neither the customer nor the front desk side has to manage receipts for each facility, which can greatly contribute to paperless society.

In the above embodiment, a case has been described in which the IC card is applied to hotel services, but the IC card may also have other functions such as asset management such as shopping and transportation payment, or functions as a health notebook.

〔Effect of the invention〕

As described above, according to the present invention, since the IC card with a built-in microprocessor and IC memory is configured to be applied to a customer service system, personal characteristic data and passwords can be encrypted and stored in the memory section. At the same time, a large amount of data can be updated as needed and stored in the memory section, making it impossible for others to illegally decipher or tamper with the card, improving confidentiality, and allowing the card to incorporate a variety of functions. This has the effect of improving the function of the service system.

[Brief explanation of drawings]

FIG. 1 is a system configuration diagram of a customer service system of the present invention, FIG. 2 is a configuration diagram showing the configuration of an IC card and the data divisions stored in each memory section, and FIG. 3 is a system configuration diagram of the customer service system. It is a flowchart. In the figure, (1) is an IC card, (2) is a card reader/writer, (3) is a communication system, (4) is a processing device, and (5)
is a display terminal, (6) is a print terminal, (7) is a fax terminal, (8) is a microprocessor section, (9) is a fixed memory section, and (lO) is a variable memory section. Figure 1 Figure 2

Claims (1)

[Claims] A memory unit in which data on facility usage, transactions, management, etc., which can be updated as appropriate, and personal characteristic data for cardholder verification are registered in advance, and an arithmetic processing unit that performs a verification operation for identity verification based on the personal characteristic data. Equipped with a built-in integrated circuit card, when each facility is used, the personal characteristic data in the integrated circuit card is read by a card reader/writer to perform a verification operation for identity verification, and also communicates data such as facility usage and transaction management. A customer service system characterized by transmitting processed data to a processing device via a system and sending processed data to a terminal installed in each facility, and managing the registered data by rewriting and updating registered data based on the processed data.