JPH09233512A - Wireless terminal utilization system - Google Patents

Abstract

(57) [Summary] [Problem] To eliminate congestion near the reception counters of hospitals and banks. SOLUTION: This wireless terminal utilization system is arranged at a reception counter and allocates ID information to each user individually, and a user's I assigned by the counter 5.
Two-way wireless communication terminal 4 having an ID information registration function in which D information is registered, system controller 1 for controlling communication in the system based on the user's ID information assigned by counter 5, and system controller 1 via a wired network, and a two-way wireless communication terminal 4 within a predetermined closed area.
A base station 2 that supports wireless communication with the system control device 1 and a counter telephone 7 that is connected to the system control device 1 through a switch 6 and that performs two-way communication with a two-way wireless communication terminal 4.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a wireless terminal utilization system for providing convenience (service) to a specific user who has completed acceptance.

[0002]

2. Description of the Related Art For example, near a bank counter or a waiting room in a hospital, a user who arrives at a facility for the purpose of receiving a service may not be able to receive the service after applying for the service. There is. In this case, the user continuously turns within a certain distance range from the window 15 as shown in FIG. 20, in which the window caller can hear the voice until the user receives the service. I have to wait. In this type of meeting system, users cannot predict their turn, and the service will be postponed if they are not called when called by the window attendant. Has the drawback of being very crowded. Therefore, in order to reduce the inconvenience that the waiting place is limited to a specific place such as the vicinity of the window 15, a waiting system as shown in FIG. 21 has been devised.

As shown in FIG. 1, this meeting system includes a control device 11 arranged at a certain place in the facility,
A plurality of calling devices (radio transmitters) 13 arranged at various points from the control device 11 at various distances and transmitting a calling signal by radio waves within a predetermined range from each point, the control device 11 and the plurality of calling devices 13 It is composed of a wired line 14 such as a cable for connecting to and from, and a receiving terminal exclusively for receiving a calling signal lent to the user, that is, the pager 12 and the like.

As shown in FIG. 22, the pager 12 has a terminal I for registering the ID number of the user, the ID number of the terminal, and the like.
D storage unit 1201, control unit 1202, antenna 120
3, a receiving unit 1204, a speaker 1205, and the like.

In such a waiting system for lending out the pager 12 (pager utilization system), the pager 12 whose terminal ID is registered in advance in the system is rented out after the user receives it at the window 15.

When the service start time arrives, a calling signal is transmitted from the plurality of calling devices 13 to the pager 12 with the terminal ID, so that the radio waves of the calling device 13 exist and the terminal IDs are within the range. Since a ringing tone is emitted from the pager 12 having the ringing tone, the user a carrying the pager 12 can hear the ringing tone and go to the reception desk.

That is, if the user carries the pager 12 within the range of the radio wave of the calling device 13 and acts, the user is called by the window clerk, so that the user at the window 15 can call the user by voice. , The waiting conditions for users have been relaxed to some extent. However, in this pager utilization system, the pager 1
Since it is a one-way communication to 2, the system side calling the pager 12 does not know the location of the pager 12, and, for example, after a window clerk calls the pager 12,
If the user does not appear at the window 15 within a predetermined time, it is not possible to know whether or not the user has confirmed the call by the window clerk.

In addition, before the service starts (within the waiting time),
When there is a question from the window 15 to the user and a dialogue is required, the pager utilization system calls the user for each question and asks the user to visit the window. On the other hand, even when the user has a question to the staff at the counter 15, it is necessary to visit the counter 15 one by one. Therefore, after all, it is more convenient for users to stay near the counter, and it is difficult to eliminate congestion near the counter.

In the pager utilization system, the window 15
The pager 12 rented out in may be stolen by being stolen outside the facility.

[0010]

As described above, in the conventional queuing system, it is impossible for the user to know how long it will take to start the service after receiving the call. Since it is a one-way communication, the user cannot call from the counter, and in the end, the user has to wait within the range where the calling voice can be heard, and it is difficult to eliminate congestion at a specific place. There was a problem.

Further, the conventional pager utilization system has a problem that the pager lent out at the counter, that is, the receiving terminal is illegally taken out and may be stolen.

Therefore, the present invention has been made to solve such a problem, and provides a wireless terminal utilization system capable of eliminating congestion near the counter and preventing the rented terminal from being stolen. The purpose is to do.

[0013]

In order to achieve the above object, the wireless terminal use system according to the invention of claim 1 is arranged in a reception window and a window machine for individually assigning ID information to users. A two-way wireless communication terminal having an ID information registration function for registering the ID information of the user assigned by the counter, and controlling communication in the system based on the ID information of the user assigned by the counter. A system control device, a base station that is connected to the system control device via a wired network and supports wireless communication with the two-way wireless communication terminal within a predetermined closed area, and the system control device and an exchange via an exchange. It is characterized in that it is provided with a telephone which is connected to and performs bidirectional communication with the bidirectional wireless communication terminal.

A wireless terminal utilization system according to a second aspect of the present invention is the wireless terminal utilization system according to the first aspect,
The two-way wireless communication terminal is assigned by the counter.
A user ID fetching means for fetching the user's ID information from the ID card recording the D information; a user ID registering means for registering the user's ID information fetched by the user ID fetching means; Wireless communication means for performing wireless communication based on the ID information registered by the user ID registration means,
It is characterized by further comprising an operation permitting means for permitting or stopping the operation of the terminal itself in response to a predetermined condition or an input of an operation permitting command / an operation suspending command.

A wireless terminal utilization system according to a third aspect of the present invention is the wireless terminal utilization system according to the second aspect.
The operation permission means is characterized in that the ID information is registered in the user ID registration means to permit the operation of the terminal itself.

A wireless terminal utilization system according to a fourth aspect of the present invention is the wireless terminal utilization system according to the second aspect,
The operation permitting means is characterized by stopping the operation of the terminal itself when it is outside the support area where the radio wave from the base station does not reach.

A wireless terminal utilization system according to a fifth aspect of the present invention is the wireless terminal utilization system according to the second aspect.
Either the system control device or the base station is notified from the counter that the user's ID information is registered in the two-way wireless communication terminal, and notifies the operation permission means of the two-way wireless communication terminal. It is characterized in that it comprises an operation permission command issuing means for issuing an operation permission command.

A radio terminal utilization system according to a sixth aspect of the present invention is the radio terminal utilization system according to the second aspect,
A two-way wireless communication terminal is provided with a predetermined tuning circuit.
Card proximity detection means for detecting the D card within a certain distance range, and an operation permission command issuance for issuing an operation permission command to the operation permission means while the proximity of the ID card is detected by the card proximity detection means. It is characterized by including means.

A radio terminal utilization system according to a seventh aspect of the present invention is the radio terminal utilization system according to the second aspect,
ID information notifying means provided in the two-way wireless communication terminal for notifying the system control device of the ID information registered by the ID information registration means by using the wireless communication means, and the wireless communication provided in the system control device. When the ID information is notified from the means, an operation permission command issuing means for issuing an operation permission command to the operation permission means of the two-way wireless communication terminal is provided.

A radio terminal utilization system according to an eighth aspect of the present invention is the radio terminal utilization system according to the first aspect,
The system control device is characterized in that it is provided with an ID storage means for storing the ID information of the user and the terminal ID set in the two-way wireless communication terminal itself in association with each other.

A wireless terminal utilization system according to a ninth aspect of the present invention is the wireless terminal utilization system according to the first aspect,
The two-way wireless communication terminal reads in advance the operating conditions set in the storage means and the storage means in which the operating conditions for executing various operations are stored in advance, and compares them with the current environment. It is characterized by comprising condition detecting means for detecting a corresponding operating condition and operation change responding means for actually changing the operation corresponding to the operating condition detected by the condition detecting means.

A radio terminal utilization system according to a tenth aspect of the present invention is the radio terminal utilization system according to the first aspect, wherein either the system controller or the base station is
Determination means for determining whether or not the two-way wireless communication terminal exists in a specific area within a predetermined closed area, or whether or not the two-way wireless communication terminal exists outside the support range of the base station; When it is determined by the means that it exists in the specific area, an operation stop instruction issuing means for issuing an operation stop instruction for stopping the operation of the two-way wireless communication terminal, and an issue by the operation stop instruction issuing means And a command notifying means for notifying the two-way wireless communication terminal of the generated operation stop command. The wireless terminal use system according to claim 11 of the present invention is the wireless terminal use system according to claim 1, wherein the system control device detects the waiting time of the user in the system for each ID information of the user. Based on the detection means, a waiting time calculation means for calculating a waiting time for each user from the progress status of the queue consumption time detected by the progress detection means, and the use based on the calculation result of the waiting time calculation means. Information creating means for creating message information for notifying the waiting time for each person, and notifying means for notifying the message information created by the information creating means to the two-way wireless communication terminal for each user through a base station. It is characterized by having.

According to a twelfth aspect of the present invention, there is provided a wireless terminal utilization system in which a two-way wireless communication terminal capable of wireless two-way communication and wireless communication with the two-way wireless communication terminal are in a predetermined wireless area within a closed area. And a base station that is connected to the base station and determines whether or not the two-way wireless communication terminal is in a wireless area supported by the base station, and the two-way wireless communication terminal is outside the wireless area. If it is, it outputs a traffic obstruction command, and if it is in the wireless area, it outputs a traffic permission command and a system control device, which is arranged at the entrance of the closed area, and responds to a command from the system control device. And a traffic obstruction device that permits or obstructs human traffic.

In the above invention, when the user receives at the reception desk, the user ID is registered in the two-way wireless communication terminal and the two-way wireless communication terminal is lent to the user. Then, when it comes to the order of services, when the window clerk makes a call from the telephone at the window based on the user ID of the desired user, a call is made to each base station through the system control device, and each base station supports it. A two-way wireless communication terminal carried by a user in a wireless area can be called.

When the user needs to communicate with the window clerk during the waiting time, that is, when he / she wants to have a dialogue, the two-way wireless communication terminal lent to the user calls the window telephone. By doing so, the person in charge of the reception desk who has taken the telephone at the reception desk can communicate with the user, and communication can be promoted.

Further, when the user tries to take the two-way wireless communication terminal out of the system, the system control unit detects that the two-way wireless communication terminal is out of the wireless area supported by the base station, and the system controller Since the control device issues a traffic obstruction command to the traffic obstruction device arranged at the entrance of the closed area, and the traffic obstruction device obstructs the traffic of the user,
The user cannot leave the system while holding the two-way wireless communication terminal, and it is possible to prevent the two-way wireless communication terminal lent to the user from being illegally taken out and stolen.

[0027]

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

FIG. 1 is a diagram showing the overall configuration of a mobile terminal utilization system which is one embodiment of a wireless terminal utilization system of the present invention.

In the figure, reference numeral 1 is a system control device, which controls the entire system. Reference numeral 2 is a base station, which is connected to the system control device 1 by wire. Each of the base stations 2 is within a certain distance from each other, that is, the portable two-way wireless communication terminal 4 existing within the support area 3 of the base station.
(Hereinafter referred to as wireless terminal 4) is called to support bidirectional communication. A window machine 5 is provided at the window and is connected to the system control device 1 by wire. The window 5 accepts various services and assigns different ID information (user ID) to each user and registers it in the wireless terminal 4 and the system control device 1. Reference numeral 6 denotes an exchange, which performs exchange control for transmitting the call information of the window telephone 7 to the system controller 1 and the window 5. The window telephone 7 is exclusively used by a person in charge of the window for dialogue with the user. Reference numeral 8 denotes a movement obstruction device, which is arranged around the support area 3 of the base station 2, and the user can enter or leave the service area only when the device permits passage. The movement obstacle device is, for example, an automatic door provided at a doorway of a building. 10
Is an ID card (user ID card) given to a user who has completed the reception process, and a tuning circuit such as a coil is incorporated in the ID card 10 in a film shape. Further, the ID card 10 stores the user ID assigned by the counter 5.

FIG. 2 is a block diagram showing a detailed configuration of the system control device 1.

As shown in the figure, the system control device 1 includes a communication unit 104 for communicating with the base station 2, the teller machine 5, the exchange 6, the movement obstruction device 8 and the like, and the user of the wireless terminal 4 in the system. ID storage unit 103 that stores the terminal ID of the user-owned terminal that is imported into the system, the conditional operation support unit 102 that handles the conditions in the system and the operation according to these conditions, and the operation of the system control device. It comprises a control unit 101 for controlling, a terminal position storage unit 105 for storing the position of the terminal, and the like.

FIG. 3 is a block diagram showing a detailed structure of the base station 2.

As shown in the figure, this base station 2 has a control unit 201 for controlling the operation of the base station 2, and when the operation of the base station 2 needs to be changed depending on the condition, the condition operation showing the correspondence between the condition and the operation. The correspondence unit 202 and the communication unit 203 for sending and receiving commands and information to and from the system control device 1 are included. If the operation is not changed according to the condition on the wireless terminal side, the conditional operation handling unit 202 is unnecessary. The conditional-action corresponding unit 202 has the same configuration as the conditional-action corresponding unit 102 of the system control device 1, and operates on the same operating principle.

The ID storage unit 10 of the system controller 1
3, a correspondence table 31 of ID information in which the user ID and the terminal ID are associated with each other is stored in 3, as shown in FIG. The correspondence table 31 is used when the wireless terminal 4 in the system is lent to the user and the system is operated. That is, the terminal ID used in the system is stored in the ID storage unit 103 of the system control device 1 at the time of system construction, and is stored in the ID storage unit 103 of the system control device 1 at the time of system operation.
The user ID of the borrowing user is recorded in the column of the user ID corresponding to the terminal ID of the rented wireless terminal 4.

In addition, the conditional operation support unit 102 of the system controller 1 and the conditional operation support unit 202 of the base station 2 are
As shown in FIG. 5, a correspondence table 32 in which the determination criteria and the service types are associated is held. Also, this correspondence table 32
In addition to the above, the condition / action corresponding units 102 and 202 hold a correspondence table 33 in which the determination criteria, the service types, and the base station IDs are associated with each other, as shown in FIG. Note that how to use the correspondence table 32 in FIG. 5 and the correspondence table 33 in FIG. 6 will be described when detecting conditions and changing operation modes, which will be described later. Figure 7
FIG. 3 is a block diagram showing a detailed configuration of the wireless terminal 4.

As shown in the figure, the wireless terminal 4 has a terminal ID storage unit 401 for storing a terminal ID, a user ID storage unit 402 for storing a user ID, and a counter device for communicating with the counter device 5. Interface 403, operation permission unit 404 that permits the operation of the terminal, control unit 4 that controls the operation of the terminal
05, a transmitting unit 406 that transmits a signal from the antenna 408 to the base station, the signal (radio waves) from the base station 2 to the antenna 40
8 includes a reception unit 407, a microphone 409 connected to the control unit 405, a speaker 410, and the like.

FIG. 8 is a block diagram showing the detailed construction of the counter 5.

As shown in the figure, the counter device 5 includes a card reader 501 for reading the user ID card 10 and an input / output device 50 used by a counter staff to operate the counter device 5.
2, a terminal IF 503 that is a connection point with the wireless terminal 4, a control unit 504 that controls the operation of the teller machine 5, a communication unit 505 that communicates with the system control device, and the like.
The operation of this mobile terminal utilization system will be described below with reference to FIG.

In this portable terminal utilization system, when the reception desk staff member lends the wireless terminal 4 to the user who desires the service, the reception desk staff member uses the user ID card 10 created in the reception process to the UID of the counter machine 5. By passing through the acquisition means, that is, the card reader 501, the card reader 5
The user's ID information (name, age, address, user ID, etc.) recorded on the ID card 10 is read by 01, and the user ID in the ID information is read by the controller 5
04 will be notified. The control unit 504 controls the communication unit 505 to transfer the user ID to the system control device 1. The system control device 1 side receives the user ID and registers it in the ID storage unit 103.

Further, since the wireless terminal 4 is also provided with the counter interface 403 and the user ID storage section,
When accepting at the reception counter, from the counter 5 to the wireless terminal 4
The user ID is directly registered in.

In this case, the wireless terminal 4 takes in the user ID output from the terminal IF 503 of the teller machine 5 through the teller machine interface 403, and the user ID storage section 40.
Read in 2 and accumulate. Operation permitting unit 404 of the wireless terminal 4
When the reading of the user ID is successful via the teller machine interface 403, the controller issues an instruction to the control unit 405 that the user can operate, whereby the user can use the rented wireless terminal 4.

When a person in charge of the reception desk calls a certain user who has completed the reception, he / she calls it by the following mechanism based on the user ID of the wireless terminal 4 lent to the user.

First, as shown in FIG. 9, when a calling operation is performed on the counter 5 based on the user ID of a user who has a reception desk staff, the user ID of the user who has operated the calling is the counter. It is sent from the machine 5 to the system control device 1 through a wire (transmission path).

The system controller 1 searches the correspondence table 31 of the ID storage unit 103 based on the sent user ID, and derives the terminal ID of the wireless terminal 4 carried by the user.

The call of the wireless terminal 4 can be made, for example, by the terminal ID.
, Method of calling with terminal ID + user ID,
Alternatively, a method of calling with a user ID can be considered, but here, an example of calling with a user ID will be described as an example. When calling the wireless terminal 4 with the user ID, the user ID is added to the wireless terminal 4 when the wireless terminal 4 is lent.
It is a prerequisite that is registered surely.

In order for the staff at the counter to carry out two-way communication with the user during the waiting time, for example, by voice communication, a wireless telephone carried by the user is used by using the counter telephone 7 installed at the counter. Make a call (call) to the terminal 4.

When a call is made from the window telephone 7 to the wireless terminal 4, the calling information is transmitted in the order of the exchange 6, the system controller 1 and the base station 2, and the base station 2 exists in the wireless communication area by wireless communication. The wireless terminal 4 is called and the speaker 410 of the wireless terminal 4 emits a ringing sound.

Here, when the user turns on the call button of the wireless terminal 4, it becomes possible to talk with the window clerk, and both parties can talk and communicate with each other. Note that the wireless terminal 4 is in a so-called standby reception state in which, when rented out, only the ringing tone with the main power supply being on and the call button being off is sounded.

During the waiting time, when the user has a question to the clerk at the counter, the main power of the wireless terminal 4 is turned on, and if the telephone at the counter 7 is called, the base station 2 is wirelessly connected.
, And from there, it is connected to the window telephone 7 through the system control device 1 so that both parties can talk and communicate with each other.

On the other hand, in the future, there may be a case where a wireless terminal brought in by the user himself, for example, a personal handyphone system (PHS) is entered into the system.

In this case, the counter 5 is provided with a terminal ID registration function.

The terminal ID registration function is the equipment I
A terminal IF 503 that is a D (hereinafter referred to as EID) acquisition unit
And a control unit 504, and an EID notifying unit including the control unit 504 and the communication unit 505.

In this case, the terminal ID of the wireless terminal 4 fetched by the EID acquisition means is registered in the ID storage section 103 of the system controller 1 by the EID notification means.

At the end of the service, when the user returns the wireless terminal 4 to the window or deletes the terminal owned by the user from the system registration, the user ID is recorded in the rented wireless terminal 4. If so, this user ID is deleted and at the same time, the I
User I corresponding to the terminal ID in the correspondence table of the D storage unit 103
Delete the user ID in column D.

The terminal ID of the wireless terminal 4 owned by the user
To delete the system from the system, use the I
User ID registration field and terminal I registered in the D storage unit 103
Erase the corresponding part of the D recording column.

On the other hand, as an application example of this system other than the above-mentioned embodiment, a transmitting device such as a telephone is connected to the counter 5, and the voice from the telephone is converted into digital data by the counter 5, and the system controller 1 It is also conceivable that the information is transmitted to the wireless terminal 4 via the. In addition to voice, it may be possible to notify the user of a call by, for example, displaying or vibrating by sending a tone.

Modifications of the wireless terminal 4 will be described below with reference to FIGS. 10 to 16. FIG. 10 is a block diagram showing a detailed configuration of the wireless terminal 4 including the ID card attendant detection means.

As shown in the figure, this wireless terminal 4 has the same structure as the wireless terminal 4 shown in FIG.
Is always attached to the terminal itself, and an ID card attachment detection unit 508 is added. Specifically, the wireless terminal body is provided with a card insertion slot into which the user ID card 10 is inserted and a card detection switch.

In this case, the operation permission unit 404 constantly monitors the detection result of the ID card attachment detection unit 508,
When the attendant of the user ID card 10 is no longer detected, an operation stop command is issued to the control unit 405, whereby the wireless terminal itself stops operating and becomes unusable.

In this case, the user who has completed the reception, that is, the user who owns the ID card 10 is the wireless terminal 4
Since the wireless terminal 4 does not operate unless the user carries the wireless terminal, it is possible to prevent a person other than the facility user from illegally using the wireless terminal 4.

FIG. 11 is a block diagram showing a detailed structure of the wireless terminal 4 having the ID card proximity detecting means.

As shown in FIG. 11, this wireless terminal 4
A user ID card 1 is added to the configuration of the wireless terminal 4 shown in FIG.
An ID card proximity detection unit 509 is added to detect that 0 always exists within a certain distance from the terminal body. Specifically, the user ID card 10 is provided with a coil that reacts (tunes) to a radio wave of a predetermined frequency,
For example, the wireless terminal 4 is provided with a transmitter that emits a weak radio wave that reaches several meters. In this case, the operation permission unit 40
In 4, the detection result of the ID card proximity detection unit 509 is constantly monitored, and when the user ID card 10 is no longer detected, an operation stop command is issued to the control unit 405, whereby the wireless terminal itself. It goes down and becomes unavailable.

In this case, the user who has completed the reception, that is, the user who owns the ID card 10 is the wireless terminal 4
Since the wireless terminal 4 does not operate unless the user carries the wireless terminal, it is possible to prevent a person other than the facility user from illegally using the wireless terminal 4 as in the case of FIG.

FIG. 12 shows a wireless terminal 4 equipped with an ID fetching means.
FIG. 3 is a block diagram showing a detailed configuration of the embodiment. As shown in the figure, in this wireless terminal 4, the counter interface 403 of the wireless terminal 4 shown in FIG. 7 is replaced with a user ID fetching means 410 for fetching a user ID from the user ID card 10. Is. As a specific example of the user ID fetching means 510, for example, a card reader that magnetically reads information recorded on the ID card 10, that is, the same as the window device 5. In the case of an IC card or the like, an electric reading device is used.

In this case, by making the wireless terminal 4 read the information of the ID card 10 handed to the user at the reception at the window, it is possible to physically connect the window machine 5 and the wireless terminal 4. The wireless terminal 4 can be operated and used by the user.

In the examples of FIGS. 13 and 14, the window interface 40 of the wireless terminal 4 shown in FIGS. 10 and 11, respectively.
3 is replaced with the user ID fetching means 510.

In this case, the information of the ID card 10 given to the user at the reception at the window is directly read by the wireless terminal 4 so that the window 5 and the wireless terminal 4 are not physically connected. Both can operate the wireless terminal 4,
It is possible to prevent a person other than the user from illegally using the wireless terminal 4.

As a result, it is possible to improve convenience and safety in lending out the wireless terminal 4.

Further, in this system, the operation modes of system elements such as the base station 2 and the wireless terminal 4 can be changed according to a predetermined condition.

First, the operation condition detecting operation and the operation mode changing operation for the base station 2 will be described.

In order to change the operation mode of the base station 2, there are two types of modes: a mode in which the base station 2 autonomously changes the operation, and a mode in which the operation is changed by a command from the system controller 1. Can be considered.

Correspondence tables 32 and 3 showing correspondence between conditions and operations
3 is stored in the respective conditional operation corresponding units 102 and 202 of the system control device 1 and the base station 2, so that, for example, when the base station 2 autonomously changes the operation, the conditional operation corresponding unit of the base station 2 When the control unit 201 refers to the correspondence tables 32 and 33 of 202 to change the operation and issues an operation change command (command) from the system control apparatus 1 to change the operation, the condition operation corresponding section of the system control apparatus 1 102 correspondence table 32, 33
The control unit 101 refers to to change the operation.

For example, when the operation is changed with reference to the correspondence table 32 of FIG. 5, the judgment criterion of the correspondence table 32 is that a specific or unspecified wireless terminal 4 exists in a specific area such as the area C. Is specified. 21: 00 ~
A time zone such as 7:00 is specified. Area B
The area and time zone are specified in combination, such as (14: 30-16: 00). On the other hand, in the service type column, the service provided by this system describes the actual operation of the wireless terminal 4, the base station 2, the mobile jamming device 8, and the like.

Therefore, the control units 101 and 201 such as the system control device 1 and the base station 2 refer to the correspondence table 32, and, for example, cannot make an outside line call or receive an incoming call from 21:00 to 7:00 which is the criterion. , The wireless terminal 4 is controlled so that an incoming call from an outside line enters an answering machine mode. Correspondence table 3
The number 2 is effective for the user of the wireless terminal 4 to be, for example, an inpatient, and to use the wireless terminal 4 for each ward.

Area B (14:30 to 16:00) and the service type are described as the non-ringing mode as the determination criteria of the correspondence table 32.

In this case, in that area and time zone,
Since the wireless terminal becomes silent (notification mode by vibration or the like), the user of the wireless terminal 4 is, for example, a businessman or a general person, and is effective in, for example, a conference room or a theater.

Further, area C is described as the determination criterion in the correspondence table 32, and lockout is described as the service type. This corresponds to a case where the user attempts to illegally take the wireless terminal 4 out of the system.

In this case, the specific area C is considered to be the boundary between the inside and outside of the facility, that is, the area near the entrance / exit of the facility.

Since the terminal ID of the wireless terminal 4 in this area C is not registered in the system control device 1, when the user enters the area C while carrying the wireless terminal 4, the information of the wireless terminal 4 is transferred to the base station. The system control device 1 is notified through the station 2, and the system control device 1 notifies the terminal I
It is detected that the wireless terminal 4 of D which is not registered exists in the area C. As a result, the system control device 1 issues a command (command signal) to the movement obstruction device 8 to obstruct or block the passage of people. As a result, the movement obstruction device 8 obstructs or obstructs the passage of people according to the command signal from the system control device 1. Therefore, the wireless terminal 4 cannot be taken out of the facility from this area C. This is done by specifically controlling hardware such as an automatic door, a revolving door, or a gate so as not to open the door or the gate, or using a notification means. The notification means includes, for example, a speaker, an amplifier, and an alarm transmitter, and sounds an alarm from the speaker to psychologically obstruct or prevent the passage of people.

The correspondence table 33 of FIG. 6 is the correspondence table 32 of FIG. 5 with a recording column of the base station ID added.

This correspondence table 33 is stored in the condition / action correspondence unit 102,
By holding in 202, operation management for each base station 2 becomes possible.

Further, by providing the wireless terminal 4 with a message display function equivalent to that of a pager, it is possible to only receive a message in a specific area. In this case, for example, operations such as prohibiting private telephones at work and prohibiting outside calls can be performed.

Next, a case where the operation mode of the wireless terminal 4 is changed will be described.

In order to change the operation mode of the wireless terminal 4, the condition detecting section 4 is added to the wireless terminal 4 as shown in FIG.
12 and an operation change responding unit (conditional action responding unit) 413 that takes action action conditions detected by the condition detecting unit 412 and actual actions. Some of the effects obtained by changing the operation mode of the base station 2 can be obtained by providing the wireless terminal with a condition-operation correspondence and switching the operation mode of the wireless terminal 4.

For example, if the wireless terminal 4 is in an area,
In order to disable outside line transmission from there, the wireless terminal 4
This can be realized by rejecting the call request received from the base station 2 or the system controller 1. Further, it can be realized by adding a function to the wireless terminal 4 so that the wireless terminal 4 itself does not perform an outside line calling operation even if the user operates it.
An object of the present invention is to enable a user to grasp the waiting time for each service anywhere in the system in the first place, and to disperse the user from the vicinity of the counter to eliminate congestion near the counter. .

Therefore, the system control device 1 needs to have a service progress management function.

In this case, as shown in FIG. 16, a service progress management database (hereinafter referred to as service progress management DB) 106 and a progress management clock 107 are added to the system control device 1 shown in FIG. . Further, the control unit 101 of the system control device 1 is newly provided with a service progress information detection function 171, a remaining waiting time calculation function 172, an information providing function 173, etc. as shown in FIG.

As shown in the figure, the service progress information detecting function 171 is a function for providing the user with progress information such as a waiting time before receiving a service. The remaining waiting time calculation function 172 is a function for calculating the remaining waiting time until the expected service start from the progress speed and the position of the user in the queue. Further, the information providing function 173 is a function of preparing the provided information in a format that the user can take out from the wireless terminal 4 and then notifying the wireless terminal 4. The format that the user can retrieve from the wireless terminal 4 is
For example, if the wireless terminal 4 has a display screen, it is message data, and if the speaker outputs sound, it is a sound signal.

As the data in the service progress management DB 106, as shown in FIG. 18, an embodiment in which a reception number, a user ID, a consultation department ID, and the number of waiting persons are associated with each other, and as shown in FIG. A plurality of embodiments are conceivable, such as an embodiment in which the ID and the average standby time are simply associated. Which of these embodiments is to be selected is selected at the time of system construction.

For example, in the case of the data in FIG. 19, the average standby time is updated every time the time is counted by the progress management clock 107 of the system controller 1. This update shall be performed until the services of each consultation department are completed.

When providing (notifying) the progress information, here, the waiting time until receiving the service to the user,
The control unit 101 of the system control device 1 periodically reads out the data of the service progress management DB 106, and calculates the remaining waiting time until the service starts from the average waiting time and the number of waiting people.

This is created as information to be sent from the control unit 101 to the wireless terminal 4, and is provided (notified) to the wireless terminal 4 periodically or when requested by the wireless terminal.

When this function is shared with the counter 5, the counter 5 can be provided with an equivalent function. The information provided to the wireless terminal 4 does not have to be limited to the waiting time until the user receives the service, and unprocessed information such as the number of waiting people may be provided.

As described above, according to this portable terminal use system, the wireless terminal 4 is lent to the user who has accepted at the counter, and when the service order comes or there is a question, the counter 5 or A staff member calls an individual wireless terminal 4 based on the user ID from the window telephone 7 or the like, communicates with the user through two-way communication to communicate with each other, and notifies the order of services or asks a question. be able to.

Further, at the end of the service, the user returns the wireless terminal 4 to the attendant at the reception desk, and the operator operates the ID deletion key or the like on the input / output device 502 of the teller machine 5 to obtain the information of the wireless terminal 4 ( (Terminal ID, user ID, etc.) from the system control device 1, the wireless terminal 4, etc.
Since the wireless terminal 4 is disconnected from the system and the operation of the wireless terminal 4 is stopped, there is no risk that the wireless terminal 4 is arbitrarily taken out and misused.

If the operating conditions set in the wireless terminal 4 or the system control device 1 are no longer met, for example, if the radio waves from the base station 2 cannot reach the wireless terminal 4, it is determined that the wireless terminal has been taken out illegally and the A command is issued to the movement obstruction device 8 arranged around the area to obstruct the passage of the person carrying the wireless terminal 4, and the movement obstruction device 8 obstructs the passage of people so that the person cannot go out of the facility. It is possible to prevent unauthorized removal and theft of item 4.

Also, while waiting for the user to wait for the service, the wireless terminal 4 is notified of the elapsed time up to now and the standard of the waiting time until the service to be implemented, as desired. Notify by voice or wireless terminal 4
Since it can be displayed on the display screen provided in the, the user can act in a wider range than before even though there is a limited space in the facility, and the waiting time before receiving the service is effective. It can be used.

As a result, congestion near the counter can be eliminated, and the wireless terminal 4 lent to the user will not be stolen.

[0099]

As described above, according to the present invention,
If you rent a two-way wireless communication terminal to a user who has completed the reception at the counter, and if the service order comes or you have a question, the person in charge at the counter responds from the telephone based on the user's ID information. Since the two-way wireless communication terminal can be called to perform two-way communication with the two-way wireless communication terminal, that is, dialogue, the user and the staff can talk and communicate with each other.

While renting out the two-way wireless communication terminal,
If the conditions set in the system are not met, the operation of the two-way wireless communication terminal is stopped, or the traffic jam device placed around the wireless area interferes with the traffic of the person who carries the two-way wireless communication terminal. It is possible to prevent unauthorized use or theft of the wireless communication terminal.

As a result, it is possible to eliminate congestion near the counter. Also, the two-way wireless communication terminal lent to the user will not be stolen.

[Brief description of drawings]

FIG. 1 is a diagram showing the overall configuration of a wireless terminal utilization system according to an embodiment of the present invention.

FIG. 2 is a diagram showing a configuration of a system controller of the wireless terminal utilization system of FIG.

FIG. 3 is a diagram showing a configuration of a base station of the wireless terminal utilization system of FIG.

FIG. 4 is a diagram showing data stored in an ID data storage unit of the system control device.

FIG. 5 is a diagram showing data stored in a table format in a condition-action corresponding unit of the system control device and a condition-action corresponding unit of the base station.

FIG. 6 is a diagram showing another example of stored data in the conditional-action corresponding unit in FIG. 5.

7 is a diagram showing the configuration of a portable two-way communication terminal of the wireless terminal utilization system of FIG.

8 is a diagram showing a configuration of a teller machine of the wireless terminal use system of FIG.

FIG. 9 is a diagram for explaining a dialogue between a portable two-way communication terminal and a window telephone.

FIG. 10 is a diagram showing a portable two-way communication terminal including an ID card attendant detection unit.

FIG. 11 is a diagram showing a portable two-way communication terminal including an ID card proximity detection unit.

FIG. 12 is a diagram showing a portable two-way communication terminal provided with an ID card loading unit.

FIG. 13 is a diagram showing a portable two-way communication terminal provided with an ID fetching unit and an ID card attendant detection.

FIG. 14 is a diagram showing a portable two-way communication terminal including an ΙD capturing unit and ΙD card proximity detection.

FIG. 15 is a diagram showing a configuration of a portable two-way communication terminal having a condition detection unit and an operation condition correspondence unit.

FIG. 16 is a diagram showing a configuration of a system control device having a service progress management function.

17 is a diagram showing details of a service progress management function of the system control device of FIG.

18 is a diagram showing an example of data in a service progress management database of the system control device of FIG.

FIG. 19 is a diagram showing another example of data in the service progress management database of the system control device of FIG. 16.

FIG. 20 is a diagram showing a conventional waiting range.

FIG. 21 is a diagram showing a conventional pager utilization system.

22 is a diagram showing the configuration of a pager of the pager utilization system of FIG.

[Explanation of symbols]

1 ... System control device, 2 ... Base station, 3 ... Base station support area, 4 ... Portable two-way communication terminal (wireless terminal),
5 ... Counter, 6 ... Switch, 7 ... Counter phone, 8 ... Movement obstruction device, 9 ... Movement obstruction area, 10 ... User ID card, 11 ... Control device, 101 ... Control unit, 102 ... Conditional action corresponding unit, 103 ... ID storage unit, 104 ... Communication unit, 10
5 ... Terminal position storage unit, 106 ... Service progress management database (service progress management DB), 107 ... Progress management clock, 201 ... Control unit, 202 ... Conditional action handling unit, 20
3 ... Communication unit, 401 ... Terminal ID storage unit, 402 ... User ID storage unit, 403 ... Counter interface, 404 ...
Operation permission unit, 405 ... Control unit, 406 ... Transmission unit, 407
... Receiving part, 4O8 ... antenna, 409 ... microphone, 410
... speaker, 412 ... condition detecting section, 413 ... operation correspondence changing means (condition operation corresponding section), 501 ... card reader, 5
02 ... I / O device, 503 ... Terminal IF, 504 ... Control section, 505 ... Communication section, 508 ... ID card attached detection section,
509 ... ID card proximity detection unit, 510 ... User ID fetching means.

Claims (12)

[Claims] 1. A bidirectional machine provided at a reception desk and having an ID information registration function for registering the ID information of the user assigned by the window machine, and a window machine for individually assigning ID information to the user. A wireless communication terminal, a system control device for controlling communication in the system based on the ID information of the user assigned by the counter, a system control device connected to the system control device via a wired network, and within a predetermined closed area, A base station that supports wireless communication with a two-way wireless communication terminal; and a telephone that is connected to the system control device through an exchange and that performs a two-way communication with the two-way wireless communication terminal. Characteristic wireless terminal utilization system. 2. A two-way wireless communication terminal, a user ID fetching means for fetching a user's ID information from an ID card recording the ID information assigned by the counter, and the user ID fetching means for fetching the user's ID information. User I
User ID registration means for registering D information, wireless communication means for performing wireless communication based on the ID information registered by the user ID registration means, and in response to input of a predetermined condition or an operation permission command / operation stop command. The wireless terminal utilization system according to claim 1, further comprising an operation permitting unit that permits or stops the operation of the lever itself. 3. The wireless terminal use system according to claim 2, wherein the operation permission means permits the operation of the terminal itself by permitting the ID information to be registered in the user ID registration means. 4. The wireless terminal utilization system according to claim 2, wherein the operation permitting means stops the operation of the terminal itself when it is outside the support area area where the radio wave from the base station does not reach. 5. Either the system control device or the base station is notified from the counter that the user's ID information is registered in the two-way wireless communication terminal, and the two-way wireless communication terminal is activated. 3. An operation permission command issuing means for issuing an operation permission command to the permission means is provided.
The wireless terminal utilization system described. 6. A two-way wireless communication terminal, a card proximity detecting means for detecting an ID card provided with a predetermined tuning circuit within a certain distance range, and the proximity of the ID card is detected by the card proximity detecting means. The wireless terminal utilization system according to claim 2, further comprising: an operation permission command issuing means for issuing an operation permission command to the operation permission means while the operation permission means is in operation. 7. An ID information notifying unit which is provided in the two-way wireless communication terminal and notifies the system control unit of the ID information registered by the ID information registration unit by using the wireless communication unit, and which is provided in the system control unit. And an operation permission command issuing unit for issuing an operation permission command to the operation permission unit of the two-way wireless communication terminal when the ID information is notified from the wireless communication unit. Two
The wireless terminal utilization system described. 8. The system control device comprises an ID storage means for storing ID information of a user and a terminal ID set in the two-way wireless communication terminal itself in association with each other. 1. The wireless terminal utilization system according to 1. 9. A two-way wireless communication terminal, storage means in which operating conditions for executing various operations are stored in advance, and operating conditions set in the storage means during operation, A condition detecting means for detecting a corresponding operating condition in comparison with the environment, and an operation changing responding means for actually changing the operation corresponding to the operating condition detected by the condition detecting means. The wireless terminal utilization system according to claim 1. 10. A system controller or a base station, whether or not a two-way wireless communication terminal exists in a specific area within a predetermined closed area, or the two-way wireless communication outside the support area of the base station. Determining means for determining whether or not a communication terminal exists, and an operation stop command for stopping the operation of the two-way wireless communication terminal when it is determined by the determining means that the communication terminal exists in the specific area. The wireless terminal according to claim 1, further comprising: an operation stop command issuing means for issuing the operation stop command, and an instruction notifying means for notifying the two-way wireless communication terminal of the operation stop instruction issued by the operation stop instruction issuing means. Utilization system. 11. A system control device detects the progress of the queue depletion time of the user in the system for each ID information of the user, and the progress status of the queue depletion time detected by the progress detection means. From the above, a waiting time calculating means for calculating a waiting time for each user, and an information creating means for creating message information for notifying the waiting time for each user based on the calculation result of the waiting time calculating means, The wireless terminal use system according to claim 1, further comprising a notification unit that notifies the message information created by the information creating unit to a two-way wireless communication terminal for each user through a base station. 12. A two-way wireless communication terminal capable of two-way wireless communication, a base station supporting wireless communication with the two-way wireless communication terminal for a predetermined wireless area within a certain closed area, and the base station. It is determined whether or not the two-way wireless communication terminal is connected and within the wireless area supported by the base station, and if the two-way wireless communication terminal is outside the wireless area, a traffic jam command is output. , A system control device that outputs a passage permission command when in the wireless area, and a passage obstruction that is arranged at the entrance / exit of the closed area and permits or obstructs passage of a person according to a command from the system control device A wireless terminal utilization system comprising: a device.