JP2024082695A - Reception management device and reception processing program - Google Patents

Abstract

[Problem] To provide a reception management device and a reception processing program that can be quickly and appropriately executed when different responses are set for each visitor. [Solution] The reception management device of this embodiment comprises a communication unit, a storage unit, and a control unit. The communication unit transmits and receives information to and from external devices. The storage unit stores visitor registration information that associates the names of prospective visitors with response information that indicates the response to be executed for the prospective visitor. The control unit compares the names of prospective visitors stored in the storage unit based on character information recognized from image data acquired via the communication unit to determine whether there is a name that matches the character information, and if a matching name is found, transmits the matched name and the corresponding response information to the reception terminal via the communication unit as data to be displayed on the reception terminal. [Selected Figure] Figure 5

Description

An embodiment of the present invention relates to a reception management device and a reception processing program.

Conventionally, when accepting visitors at an event venue, there is a master registration terminal that registers the visitors in advance. A system is known in which such a master registration terminal checks whether visitors who come to the venue have been registered in advance by reading various IDs. However, with this type of reception processing device, it is necessary to register the ID in advance, distribute the registered ID to those who plan to attend, and have the visitors bring the ID with them. Furthermore, with conventional systems, it is difficult for the reception staff to quickly and appropriately handle different visitors.

JP 2017-4162 A

The problem that this invention aims to solve is to provide a reception management device and a reception processing program that can be quickly and appropriately executed when different responses are set for each visitor.

To achieve the above object, the reception management device of this embodiment includes a communication unit, a storage unit, and a control unit. The communication unit transmits and receives information to and from external devices. The storage unit stores visitor registration information that associates the names of prospective visitors with response information indicating the response to be taken for the prospective visitors. The control unit checks the names of prospective visitors stored in the storage unit based on character information recognized from image data acquired via the communication unit to determine whether there is a name that matches the character information, and if a matching name is found, transmits the checked name and the corresponding response information to the reception terminal via the communication unit as data to be displayed on the reception terminal.

FIG. 1 is a block diagram showing an example of a reception system according to a first embodiment. FIG. 2 is a block diagram showing an example of main hardware of the reception system according to the first embodiment. FIG. 4 is a view showing an example of a main menu screen according to the first embodiment. FIG. 4 is a diagram showing an example of a visitor registration file according to the first embodiment. 6 is a diagram showing an example of a reception screen displayed on the reception portable terminal according to the first embodiment; FIG. FIG. 4 is a diagram showing an example of a video search screen according to the first embodiment. 10 is a flowchart showing an example of a reception process of the reception management device according to the first embodiment. 10 is a flowchart showing an example of a reception process of the reception management device according to the first embodiment. 10 is a flowchart showing an example of a video search process of the reception management device according to the first embodiment. FIG. 11 is a diagram showing an example of a visitor registration file according to the second embodiment.

First Embodiment
Hereinafter, the present embodiment will be described with reference to the drawings.
FIG. 1 is a block diagram showing an example of a reception system 1 according to the first embodiment.

The reception system 1 is used, for example, at event venues such as weddings and funerals, where different treatment is required for each visitor. The reception system 1 checks the names of visitors who submit gifts of congratulatory money, condolence money, guest books, etc. to the reception staff against the names of people who are scheduled to attend and determines whether they are registered, thereby confirming whether the visitor is registered and instructing the treatment to be carried out for that visitor. In this embodiment, treatment refers to services provided by the reception staff to visitors, such as refunding travel expenses and giving a different gift than usual.

The reception system 1 is composed of a reception management device 10, a visitor imaging camera 20, an image acquisition device 30, a reception mobile terminal 40, an organizer terminal 50, and a printer 60, each of which is connected via a wired or wireless LAN (Local Area Network). Note that a wireless access point may be used to connect each terminal or each part.

The reception management device 10 registers visitors and performs reception processing. For example, the reception management device 10 registers the names and actions of visitors who are scheduled to attend the event venue by the organizer. During reception processing for a wedding, funeral, etc. (hereinafter referred to as an event) that is carried out after registration is performed, the reception management device 10 determines whether the visitor is a previously registered visitor based on image data acquired from the image acquisition device 30, and transmits the action that the reception staff would like to take for the visitor. The reception management device 10 may also display an area for searching by visitor name and a video of the visitor when they arrive.

The visitor imaging camera 20 captures images of visitors and reception staff. The visitor imaging camera 20 captures video data that allows the organizer to check whether the reception staff is handling visitors appropriately. The visitor imaging camera 20 is positioned in a position where it can capture the entire image of the visitor and reception staff. The visitor imaging camera 20 outputs the light focused on the imaging element as an electrical signal, and generates video data by converting, compressing, and encoding the signal. After generating the video data, the visitor imaging camera 20 transmits the video data to the reception management device 10. In addition, the visitor imaging camera 20 performs development processing including tone conversion processing, noise removal, and scratch correction when generating the video data. In addition, the visitor imaging camera 20 begins imaging when reception processing has begun and communication with the reception management device 10 has been established.

The image capture device 30 captures images from the gift money, condolence money, and guest book. The image capture device 30 captures images including names from the gift money, condolence money, and guest book by optically or imaging, for example, using a camera or scanner. The image capture device 30 also generates image data based on the captured images and transmits the image data to the reception management device 10.

The reception mobile terminal 40 displays information related to the reception processing by the reception management device 10 to the receptionist. The reception mobile terminal 40 has a display device and displays information for the receptionist to use. Information for use in the operation displayed by the reception mobile terminal 40 may include the name of the visitor and the response received from the reception management device 10. The reception mobile terminal 40 also transmits a response completion notification to the reception management device 10 and the organizer terminal 50 to notify that the response to the displayed visitor has been completed.

The organizer terminal 50 displays information from the reception management device 10. The organizer terminal 50 has a display device and displays a notification that a visitor has arrived. The organizer terminal 50 also displays an attendance list to the organizer that includes the names of visitors, their actions, arrival times, etc.

The printer 60 prints information about the attendees based on the print instructions output from the reception management device 10 and the organizer terminal 50.

Figure 2 is a block diagram showing an example of the main hardware according to the first embodiment. The reception management device 10 is composed of a control unit 100, a storage unit 101, a display unit 102, an operation unit 103, a clock unit 104, and a communication I/F (Interface) 105, and each unit is connected via a bus.

The control unit 100 controls the reception management device 10. The control unit 100 includes a CPU (Central Processing Unit) 1001, a ROM (Read Only Memory) 1002, and a RAM (Random Access Memory) 1003. The CPU 1001 controls each unit of the reception management device 10. The ROM 1002 stores various programs, software, and data that work with the CPU 1001 to execute various functions of the reception management device 10. The RAM 1003 is used as a work area for the CPU 1001, and expands various software and data stored in the ROM 1002 and the memory unit 101, data acquired from each unit, etc. The control unit 100 operates according to the program expanded in the RAM 1003 to register prospective visitors, collate visitors, and make decisions based on the collation results. Additionally, the CPU 1001 works in conjunction with the program to realize the function of character recognition and determining whether the recognized characters are registered in the visitor registration file 1011.

The CPU 1001 realizes the character recognition function using a well-known character recognition technology. Character recognition technology is, for example, a technology that recognizes characters from image data. Machine learning may also be used for character recognition.

The CPU 1001 also compares the recognized characters with the names registered in the visitor registration file 1011 to determine whether they match the names registered in the visitor registration file 1011.

The storage unit 101 is a non-volatile memory in which the contents are preserved even when the power is turned off. The storage unit 101 is composed of a storage medium such as a hard disk drive (HDD) or a flash memory. The storage unit 101 stores a visitor registration file 1011, which is also a list of expected visitors. The storage unit 101 also stores video data 1012 captured by the visitor imaging camera 20. The storage unit 101 also stores video data extracted from the video data 1012 as extracted video data 1013.

The display unit 102 displays various information related to the reception management device 10. The display unit 102 has a liquid crystal display or an organic EL (Electro Luminescence) display device, and displays information for operation by the organizer or the person who registers visitors. The display unit 102 may also be a touch panel. Information displayed by the display unit 102 includes, for example, a main menu screen S1. The main menu screen S1 displays five item keys, for example, a master registration key S2, a print key S3, a reception key S4, a video search key S5, and a system setting key S6, as shown in FIG. 3. The reception management device 10 executes the corresponding functions when these items are operated by the operation unit 103 or a touch operation is performed on the display unit 102.

The master registration key S2 is an item that serves as an operator for accepting the execution of the visitor registration process. When the master registration key S2 is selected, a registration process is executed that accepts input of visitor name, response, classification, etc. into the visitor registration file 1011. In concrete terms, the selection of the master registration key S2 transitions to a registration screen for registering information about the visitor, and the visitor name, classification, and response are input, and the process is completed by closing the registration screen or transitioning to the main menu screen S1. In addition, the visitor information registered on the registration screen is reflected in the visitor registration file 1011 stored in the memory unit 101.

The print key S3 is an item that serves as an operator for receiving a print instruction to the printer 60. When the print key S3 is selected, a process is executed to select the print target and instruct the printer 60 to print. The print instruction is composed of information recorded in the visitor registration file 1011 as well as commands for executing printing. What the printer 60 prints is a list composed of the visitor's name, classification, response, and time of visit recorded in the visitor registration file 1011. In concrete terms, the print key S3 is selected to select the print target, a print instruction is sent from the reception management device 10 to the printer 60, and the process is completed when a response is received from the printer 60 notifying the user that printing is possible or impossible.

The reception key S4 is an item that serves as an operator for accepting the execution of the reception process. In concrete terms, when the reception key S4 is selected, the reception management device 10 establishes communication between the visitor imaging camera 20, the image acquisition device 30, the reception mobile terminal 40, and the organizer mobile terminal 50, and transmits and receives information required to execute the reception process. The process ends when a notification that the reception work is complete is received from the reception mobile terminal 40. In addition, the image captured by the visitor imaging camera 20 is stored in the memory unit 101 as image data 1012.
In this embodiment, the reception process end notification is received from the reception mobile terminal 40, but the reception management device 10 may declare the end of the reception process and notify the reception mobile terminal 40. The host mobile terminal 50 may also end the reception process by sending a reception process end notification to the reception management device 10 and the reception mobile terminal 40 and each of them receiving the notification.

Video search key S5 is an item that serves as an operator for accepting the execution of a search for video data captured by visitor imaging camera 20. In concrete terms, when video search key S5 is selected, video search screen S20 is displayed, and the name of the visitor registered in visitor registration file 1011 is used as a search criterion to search for and display video that matches the search criteria. The process also ends by transitioning from video search screen S20 to main menu screen S1.

The system setting key S6 is an item that serves as an operator for accepting the execution of various settings related to the reception process. In terms of specific processing, when the system setting key S6 is selected, setting items related to the reception process are displayed. Items displayed include, for example, selection of vertical or horizontal characters on the screen and an item for setting the device to be paired. Processing ends by transitioning to the main menu screen S1. The information set with the system setting key S6 is stored in the memory unit 101.

The operation unit 103 inputs commands to the reception management device 10. The organizer inputs commands to the reception management device 10 via the operation unit 103.

The clock unit 104 functions as a time information source for the reception management device 10. The control unit 100 writes the arrival time item in the visitor registration file 1011 based on the time information kept by the clock unit 106.

The communication I/F 107 transmits and receives information to and from external devices. The communication I/F 107 is connected to, for example, the visitor image capture camera 20, the image acquisition device 30, the reception mobile terminal 40, the organizer terminal 50, and the printer 60, and transmits and receives information.

Next, the reception mobile terminal 40 will be described. The reception mobile terminal 40 is composed of, for example, a control unit 200, a display unit 201, a storage unit 202, and a communication I/F 203, and each unit is connected via a bus.

The control unit 200 controls the reception portable terminal 40. The control unit 200 includes a CPU (Central Processing Unit) 2001, a ROM (Read Only Memory) 2002, and a RAM (Random Access Memory) 2003. The CPU 2001 controls each unit of the reception portable terminal 40. The ROM 2002 stores various programs, software, and data that cooperate with the CPU 2001 to execute various functions of the reception portable terminal 40. The RAM 2003 is used as a work area for the CPU 2001, and expands the various software and data stored in the ROM 2002 and the memory unit 202, data acquired from each unit, etc. The control unit 200 operates according to the programs expanded in the RAM 2003 to register prospective visitors, collate visitors, and make decisions based on the collation results.

The display unit 201 displays various information related to the reception mobile terminal 40. The display unit 201 has a liquid crystal display and an organic EL (Electro Luminescence) display device, and displays information for the reception staff to operate. The display unit 201 may also be a touch panel.

The storage unit 202 is a non-volatile memory in which the contents are preserved even when the power is turned off. The storage unit 202 is composed of a storage medium such as a hard disk drive (HDD) or a flash memory. The storage unit 202 stores various software and data used to drive the accepting mobile terminal 40.

The communication I/F 203 transmits and receives information to and from external devices. For example, the communication I/F 203 connects to the reception management device 10 and the organizer terminal 50, and transmits and receives information.

Next, the organizer's mobile terminal 50 will be described. The organizer's mobile terminal 50 is composed of, for example, a control unit 300, a display unit 301, a memory unit 302, and a communication I/F 303, and each unit is connected via a bus.

The control unit 300 controls the organizer's mobile terminal 50. The control unit 300 includes a CPU (Central Processing Unit) 3001, a ROM (Read Only Memory) 3002, and a RAM (Random Access Memory) 3003. The CPU 3001 controls each part of the organizer's mobile terminal 50. The ROM 3002 stores various programs, software, and data that work with the CPU 3001 to execute various functions of the organizer's terminal 50. The RAM 3003 is used as a work area for the CPU 3001, and expands the various software and data stored in the ROM 3002 and the memory unit 302, as well as data acquired from each part. The control unit 300 operates according to the programs expanded in the RAM 3003 to register prospective visitors, collate visitors, and make decisions based on the collation results.

The display unit 301 displays various information related to the organizer's mobile terminal 50. The display unit 301 has a liquid crystal display and an organic EL (Electro Luminescence) display device, and displays information for the reception staff to operate. The display unit 301 may also be a touch panel.

The storage unit 302 is a non-volatile memory in which the contents are preserved even when the power is turned off. The storage unit 302 is composed of a storage medium such as a hard disk drive (HDD) or a flash memory. The storage unit 302 stores various software and data used to operate the organizer's mobile terminal 50.

The communication I/F 303 transmits and receives information to and from external devices. For example, the communication I/F 303 connects to the reception management device 10 and the reception mobile terminal 40, and transmits and receives information.

Figure 4 is a diagram showing an example of a visitor registration file 1011 according to the first embodiment. The visitor registration file 1011 includes, for example, items such as name, category, response, and visit time. The name, category, and response items are input by the organizer, while the visit time is input by the reception management device 10. The name is an item in which the name of the person who will be attending is written. The category describes the attributes of the name of the person who will be attending written in the name item. Examples of attributes that can be written in the category include friends, relatives, and company. The response is an item in which the reception staff returns travel expenses to the visitor and gives a different kind of return gift. Examples of responses include "travel expenses" where the reception staff gives the visitor travel expenses, "return" where the visitor gives a return gift, "waiting room guidance" where the reception staff guides the visitor to the waiting room, "return gift" where a different kind of return gift is given, and "message" where a message from the organizer is conveyed.

The arrival time is an item for recording the time when the visitor arrived. When the CPU 1001 receives a response completion notification from the reception mobile terminal 40, it records the time when the response completion notification was received as the arrival time. Note that in this embodiment, the process is described as recording the time when the response completion notification was received as the arrival time, but it may also be the time when the image data was received from the image acquisition device 30 or the time when the response was sent to the reception mobile terminal 40.

In addition, each record registered in the visitor registration file 1011 is associated with an image several tens of seconds before and after the registered arrival time. This associated image is extracted from the video data.

We will now explain visitor registration in the reception system 1. Specifically, we will use as an example the process of entering Yamada A's name, category, and response into the visitor registration file 1011.

The organizer selects the master registration key S2 from the items displayed on the main menu screen S1 displayed by the reception management device 10. When the master registration key S2 is selected, a screen for inputting the visitor's name, category, and response is displayed on the display unit 102 of the reception management device 10. The organizer enters "Yamada A-ro" in the name field, "friend" in the category field, and "travel expenses" in the response field, and then returns to the main menu screen S1 to complete visitor registration.

The reception process of the reception system 1 will be explained. Specifically, the reception process will be explained using an example in which "Yamada A-ro" who is listed in record 1011a of the visitor registration file 1011 arrives at the event venue and hands the receptionist a gift envelope with his name written on it.

In order for the reception mobile terminal 40 held by the receptionist at the event venue to start the reception process, the organizer operates the reception management device 10 and selects the reception key S4. When the reception key S4 is selected, the reception management device 10 establishes communication between the visitor imaging camera 20, the image acquisition device 30, the reception mobile terminal 40, and the organizer's mobile terminal 50, and starts the reception process.

The receptionist has the gift envelope that Yamada A. handed to him read by the image capture device 30. The image capture device 30 generates image data from the read image and transmits the image data to the reception management device 10 and the reception mobile terminal 40.

When image data is received from the image acquisition device 30, the control unit 100 performs character recognition. After character recognition is complete, the control unit 100 compares and extracts a name consisting of characters that match the recognized characters from the "Name" item in the visitor registration file 1011. After comparison, the control unit 100 determines whether the extracted name and the recognized characters are the same. In this case, it determines whether the recognized "Yamada A-ro" and the extracted "Yamada A-ro" are the same. If it determines that there is only one identical name, the control unit 100 sends record 1011a, which is the "Yamada A-ro" record, to the reception mobile terminal 40.

If it is determined that two or more identical or similar names have been extracted, the control unit 100 extracts the identical or similar names and categories from the visitor registration file 1011 and transmits them to the reception mobile terminal 40. The control unit 100 also transmits the recognized characters to the reception mobile terminal 40.

When the reception mobile terminal 40 receives the same or similar name and classification, it displays a reception screen, for example as shown in FIG. 5, on the display unit 201. The control unit 200 displays the name and classification received from the reception management device 10 in area S12. The control unit 200 also displays the characters recognized by the reception management device 10 in area S10.

The receptionist selects a candidate that matches the conditions from the candidates displayed in area S12 based on the characters displayed in area S10, and confirms the visitor by touching the candidate. Specifically, the visitor is confirmed by tapping "Yamada A-san" from the candidates displayed in area S12. After the visitor is confirmed, the control unit 200 sends a response to the reception management device 10 declaring that the visitor has been confirmed.

When the reception management device 10 receives a response confirming that the visitor has been confirmed, the control unit 100 transmits record 1011a to the reception mobile terminal 40. After transmitting record 1011a, the reception management device 10 goes into a standby state to receive a notification that the response has been completed.

When record 1011a is sent to the reception mobile terminal 40, the control unit 200 extracts corresponding items from record 1011a. After extracting the corresponding items, the corresponding items are displayed in area S11 on the reception screen. The reception staff responds to the visitor according to the content displayed in area S11.

After completing the procedure, the receptionist taps the procedure completion key S13, which is an area for notifying the reception management device 10 that the reception has been completed. When the procedure completion key S13 is tapped, a procedure completion notification declaring that the reception has been completed is sent from the reception mobile terminal 40 to the reception management device 10.

When the reception management device 10 receives the response completion notification, the control unit 100 enters the time at which the response completion notification was received in the arrival time field of record 1011a stored in the visitor registration file 1011. The control unit 100 also loads the video data 1012 into RAM 1003, extracts several tens of seconds before and after the time entered in the arrival time entered in the record from the video data 1012, and stores the video data as extracted video data 1013. The control unit 100 creates a link in the video data field of record 1011a that associates the extracted video data with the video data. After creating the link, the control unit 100 sends a notification to the organizer's mobile terminal 50 informing them that Yamada A has arrived.

When all reception is completed at the event venue, the receptionist declares the end of the reception process by tapping the reception process end key S14 displayed on the reception screen. When the reception process end key S14 is tapped, a notification declaring the end of the reception process is sent from the reception mobile terminal 40 to the reception management device 10. When the reception management device 10 receives the notification declaring the end of the reception process, it ends the reception process.

Next, the process related to video search will be explained. Specifically, an example will be given of searching for a video of Yamada A at reception, which is recorded in visitor registration file 1011. Note that in this embodiment, the link for accessing the video data is associated with the name field in the record on the video search screen S20.

The organizer selects the video search key S5 on the main menu screen S1 of the reception management device 10. When the video search key S5 is selected, the display unit 201 displays a video search screen S20 as shown in Figure 6, which lists the name, category, and time of arrival.

The organizer enters the name to be searched for in area S21, which is a search window. In this example, Yamada A-san is entered in area S21. As a result of the search, only Yamada A-san is displayed, and the organizer can access the video data by selecting the link associated with Yamada A-san's name and play the video data associated with the record.

Once the organizer has checked the video, they return to the main menu screen S1, which ends the video search process.

In this embodiment, an example has been described in which the video is checked using the reception management device 10, but the video may also be checked by displaying the video search screen S20 on the organizer terminal 50.

Figures 7 and 8 are flowcharts showing an example of the reception process of the reception management device 10 according to the first embodiment. The reception process performed by the reception management device 10 in this embodiment is executed after various items related to prospective visitors are registered in advance in the visitor registration file 1011.

The reception process of the reception management device 10 will be described. The control unit 100 judges whether the reception key S4 has been pressed (ACT 101). The control unit 100 judges whether the reception key S4 has been selected from among the items displayed on the main menu screen S1 displayed on the display unit 102. If the reception key S4 has not been pressed (NO in ACT 101), the control unit 100 waits until the reception key S4 is selected.

When the reception key S4 is input (YES in ACT101), the control unit 100 establishes communication between the visitor imaging camera 20, the image acquisition device 30, the reception mobile terminal 40, and the organizer mobile terminal 50 (ACT102).

The control unit 100 acquires the video data (ACT 103). The control unit 100 acquires the video data from the visitor imaging camera 20 and stores it in the memory unit 101.

The control unit 100 acquires image data (ACT 104). The control unit 100 acquires image data from the image acquisition device 30. In a specific situation, the image acquisition device 30 is reading the name written on a gift envelope or condolence money that a visitor has handed over to the reception desk.

The control unit 100 performs character recognition (ACT 105). The control unit 100 performs character recognition by extracting features from the image data. After extracting the features, the control unit 100 recognizes the characters as one name based on the distance between the characters, etc.

The control unit 100 compares the character-recognized name with the visitor registration file 1011 (ACT 106). The control unit 100 compares the character-recognized name with the name item in the visitor registration file 1011, and extracts as candidates records in which a name that is the same as or similar to the character-recognized name is registered in the name item.

The control unit 100 performs a registrant judgment (ACT 107, ACT 108). The control unit 100 judges whether only one name that is identical to the name recognized by character recognition and the name written in the extracted record is extracted.

If the result of the determination is that there is more than one name (NO in ACT 108), the control unit 100 transmits a name that is the same as or similar to the name recognized by character recognition and the classification described in the record to the accepting mobile terminal 40 (ACT 109). After that, the control unit 100 receives a response from the accepting mobile terminal 40 indicating that the candidate has been selected (ACT 110), and the process proceeds to ACT 111.

If the result of the judgment in ACT108 is that there is only one candidate (YES in ACT108), or if a response is received from the reception mobile terminal 40 (ACT110), the control unit 100 calls up the record (ACT111).

The control unit 100 transmits the paired record (ACT 112). The control unit 100 transmits the called record to the accepting mobile terminal 40. After transmitting, the control unit 100 waits for a handling completion notification (ACT 113).
At this time, the reception mobile terminal 40 extracts the items described in the response from the record received from the reception management device 10, and displays the response in area S11 of the reception screen. The receptionist follows the displayed response. After responding, the receptionist selects the response completion key S13 to declare the completion of the response. The reception mobile terminal 40 transmits a response completion notification to the reception management device 10.

When the response completion notification is received (YES in ACT 114), the control unit 100 registers the arrival time (ACT 115). The control unit 100 accesses the attendee registration file 1011 and registers the arrival time in the arrival time field of the record that called for the response. The control unit 100 obtains the arrival time from the clock unit 106. The time to be registered as the arrival time is the time when the response completion notification was received in the process of ACT 114.
Also, if the response completion notification has not been received (NO in ACT 114), the process returns to ACT 113 and waits for the response completion notification.

The control unit 100 extracts the video data (ACT 116). The control unit 100 extracts a specific time before and after the arrival time registered in the visitor registration file 1011 and stores the extracted time in the memory unit 101.

The control unit 100 associates the video data with the record (ACT 117). The control unit 100 associates the extracted video data with the record and creates a link to the video data item (ACT 118).

The control unit 100 notifies the organizer (ACT 119). The control unit 100 transmits a notification consisting of the received person's name, response, and arrival time to the organizer terminal 50 via the communication I/F 107.

The control unit 100 checks whether a reception process end notification has been received from the reception mobile terminal 40 (ACT 120). The control unit 100 checks whether a notification declaring the end of the reception process has been received from the reception mobile terminal 40. If the check result shows that a notification to end the reception process has not been received (NO in ACT 120), the process returns to ACT 103. If a notification to end the reception process has been received (YES in ACT 120), the reception process ends.

Next, we will explain the process related to video search. Figure 9 is a flowchart showing an example of the video search process of the reception management device 10 according to the first embodiment.

The control unit 100 checks whether the video search key S5 has been input (ACT 201). If the video search key S5 has been selected (YES in ACT 201), the control unit 100 controls the display unit 102 to transition from the main menu screen S1 to the video search screen S20 (ACT 202). If the video search key S5 has not been selected (NO in ACT 201), the control unit 100 maintains the main menu screen S1.

The control unit 100 checks whether the name to be searched for has been entered in the search window area S21 (ACT 203). If a name has been entered in area S21 (YES in ACT 203), the control unit 100 displays the search results (ACT 204).

If the search target is displayed without searching for a name (NO in ACT 203) or if a search target is selected from the search results (ACT 205), the control unit 100 accesses the memory unit 101 (ACT 206). The control unit 100 accesses the video data 1012 stored in the memory unit 101 and accesses the video data associated with the link generated for the search target.

The control unit 100 plays the accessed video data (ACT 207).

By performing the above processing, the reception management device 10 executes the video search processing.

The above-described embodiment allows the reception management device 10 to quickly and appropriately execute procedures when different responses are set for each visitor.

Second Embodiment
In the second embodiment, information about visitors is stored in a visitor registration 1014 instead of the visitor registration file 1011. The visitor registration file 1014 stores two categories. In other words, in the second embodiment, a first category and a second category are stored in the visitor registration file 1014. Also, when the reception management device 10 transmits candidates in ACT 109, it transmits the first category and the second category to the reception mobile terminal 40. The same reference numerals are used for the parts of the second embodiment that are the same as the parts of the embodiment in Figures 1 to 9.

FIG. 10 is a diagram showing an example of a visitor registration file 1014 according to the second embodiment.
In the second embodiment, the memory unit 101 stores a visitor registration file 1014. The visitor registration file 1014 registers, for example, an email address as a second classification held by a person listed in the name field. In this embodiment, an email address is listed in the second classification, but the name of a company or organization to which the visitor belongs may also be used. In the second embodiment, the image acquisition device 30 may acquire images by capturing or scanning a business card in addition to gifts of congratulations or condolence money. The CPU 1001 performs character recognition on image data acquired by capturing an image of a business card, as in the first embodiment.

In the process of transmitting candidates for ACT109 in the reception process of the reception management device 10, the control unit 100 transmits the first classification and the second classification corresponding to the extracted identical or similar names to the reception mobile terminal 40.

Even with this configuration, the reception management device 10 can quickly and appropriately execute when different responses are set for each visitor. In addition, the configuration of the second embodiment makes it possible to display multiple categories on the reception mobile terminal 40, reducing the selection of incorrect candidates.

In addition, in this embodiment, an example has been described in which two categories are registered in the visitor registration file 1014, but three or more categories may be registered in the visitor registration file 1014.

The above-described embodiments are not limited to these, and various modifications are possible.
In the first and second embodiments, the reception management device 10 is configured to call the record and transmit it to the reception mobile terminal 40, but it may also be configured to transmit to the reception mobile terminal 40 the response extracted from the record and an instruction to display it on the reception mobile terminal 40.

In addition, in the first and second embodiments, the registration process is performed by the reception management device 10, but the registration process may be performed by a device other than the reception management device 10.

In addition, in the first and second embodiments, character recognition is described as being performed by the reception management device 10, but it may be performed by another device other than the reception management device 10.

Although several embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various forms, and various omissions, substitutions, and modifications can be made without departing from the gist of the invention. These embodiments and their modifications are included within the scope and gist of the invention, and are included in the scope of the invention and its equivalents as set forth in the claims.

10: Reception management device 20: Attendee imaging unit 30: Image acquisition unit 40: Reception terminal 50: Host terminal

Claims (5)

A communication unit for transmitting and receiving information to and from an external device;
A storage unit that stores visitor registration information that associates the name of a prospective visitor with response information that indicates a response to be taken for the prospective visitor;
a control unit that, based on character information recognized from image data acquired via the communication unit, compares the names of prospective visitors stored in the memory unit to determine whether there is a name that matches the character information, and when a matching name is matched, transmits the matched name and the corresponding correspondence information to the reception terminal via the communication unit as data to be displayed on the reception terminal;
A reception management device comprising: The communication unit is further connected to a notification confirmation terminal,
The reception management device of claim 1, wherein when the control unit receives a notification from the reception terminal via the communication unit indicating that the reception has been completed, the control unit transmits the matched name and the corresponding response information as a notification to the notification confirmation terminal via the communication unit. the communication unit receives video data from an imaging device;
2. The reception management device according to claim 1, wherein, when a name is matched based on the character information, the control unit stores the image data and the matched name in the storage unit in association with each other. The communication unit is further connected to a notification confirmation terminal,
The reception management device of claim 3, wherein when the control unit receives a notification from the reception terminal via the communication unit indicating that the reception has been completed, the control unit associates the matched name and the corresponding correspondence information with the video data and transmits them to the notification confirmation terminal via the communication unit. A computer as a reception management device having a memory unit that stores visitor registration information that associates the names of prospective visitors with response information that indicates the response to be taken for the prospective visitors,
A communication means for transmitting and receiving information to and from an external device;
a control means for comparing names of prospective visitors stored in the storage unit based on character information recognized from image data acquired via the communication means to determine whether there is a name that matches the character information, and if a matching name is found, for transmitting the matched name and the corresponding correspondence information to a reception terminal via the communication means as data to be displayed on the reception terminal;
A reception processing program that can function as a reception processing program.

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