JP2019020943A - Server device, terminal device, information processing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To have problems such as difficulty in having an appropriate conversation and difficulty in having a conversation because it is not possible to see appropriate information of the other party while chatting. SOLUTION: This is a server device that supports chat between a first terminal and a second terminal, and is an attribute value acquisition unit that acquires one or more dynamic attribute values that are dynamic attribute values of a user of the first terminal. And a server device including an attribute value transmission unit that transmits one or more dynamic attribute values to the second terminal enables chat while viewing appropriate information of the other party. [Selection diagram] Fig. 3

Description

  The present invention relates to a server device that supports chat.

  Conventionally, there has been a chat monitoring device that appropriately supports identification of a person who may not understand the content of chat.

  The chat monitoring device identifies a speaker who is speaking in the whole chat within a predetermined period based on log information of the whole chat including the time of the whole chat and identification information of the speaker A terminal for receiving identification information of the participant, information indicating the period of use of the entire chat, and information indicating the period of use of the private chat in the entire chat from the identification unit and the terminal of each participant of the entire chat For the non-speaker who excludes the speaker from the participant in the information receiving means, the ratio of the private chat use period to the total chat use period within the predetermined period exceeds the first predetermined value. Extraction means for extracting a speaker, and output for outputting identification information of the non-speaker extracted by the extraction means An apparatus having a stage (e.g., see Patent Document 1).

JP 2011-165021 A

  However, in the conventional apparatus, it was not possible to see appropriate information of the other party while chatting. For this reason, for example, there are problems such that it is difficult to carry out an appropriate conversation and the conversation is difficult to bounce.

  The server device according to the first aspect of the present invention is a server device that supports chatting between the first terminal and the second terminal, and has one or more dynamic attribute values that are dynamic attribute values of the user of the first terminal. The server device includes an attribute value acquisition unit to be acquired and an attribute value transmission unit that transmits one or more dynamic attribute values to the second terminal.

  With this configuration, chatting can be performed while viewing the other party's dynamic attribute values. Therefore, an appropriate conversation can be performed.

  The server device according to the second aspect of the present invention is the server device according to claim 1, wherein the dynamic attribute value includes an attribute value that changes from moment to moment as compared to the first aspect.

  With this configuration, chatting can be performed while watching the attribute value of the other party that changes every moment.

  The server device according to the third aspect of the present invention is the mail sent to and received from the user of the first terminal and the posted information posted to the SNS server by the user of the first terminal with respect to the first or second invention. An AC information acquisition unit that acquires AC information that is any of the short messages transmitted to and received from the user of the first terminal, and an AC information transmission unit that transmits AC information to the second terminal. Furthermore, it is a server device.

  With this configuration, chatting can be performed while viewing information such as emails exchanged with the other party. Therefore, an appropriate conversation can be performed.

  The server device according to the fourth aspect of the present invention provides a message receiving unit that receives a message from the first terminal and the second terminal, and a message received from the first terminal. Is transmitted to the second terminal, and further includes a message transmission unit that transmits the message received from the second terminal to the first terminal.

  With this configuration, chatting can be performed while viewing appropriate information from the other party. Therefore, an appropriate conversation can be performed.

  The terminal device according to the fifth aspect of the present invention is a terminal device for chatting with a partner user, and acquiring a terminal dynamic attribute value for acquiring one or more dynamic attribute values of the partner user who is chatting. And a terminal dynamic attribute value output unit that outputs one or more dynamic attribute values.

  With this configuration, chatting can be performed while viewing appropriate information from the other party. Therefore, an appropriate conversation can be performed.

  Further, the terminal device of the sixth aspect of the present invention, in contrast to the fifth aspect, is the mail sent to and received from the other party user, the posted information posted by the other party user to the SNS server, and the other party user. It is a terminal device further comprising a terminal AC information acquisition unit that acquires AC information that is any of the short messages transmitted and received by and a terminal AC information output unit that outputs AC information.

  With this configuration, chatting can be performed while viewing appropriate information from the other party. Therefore, an appropriate conversation can be performed.

  According to the server device of the present invention, an appropriate conversation can be performed as a result of chatting while viewing appropriate information of the other party.

The figure which shows the conceptual diagram of the information system A in Embodiment 1. FIG. Block diagram of the information system A The block diagram of the server apparatus 1 which comprises the information system A A flowchart for explaining the operation of the server device 1 Flow chart for explaining the operation of the first terminal 2 Flow chart for explaining the operation of the second terminal 3 Figure showing the same user information management table Figure showing the same operation information management table Figure showing the same mail management table The figure which shows the example of an output in the 2nd terminal 3 Overview of the computer system Block diagram of the computer system

  Hereinafter, embodiments of a server device and the like will be described with reference to the drawings. In addition, since the component which attached | subjected the same code | symbol in embodiment performs the same operation | movement, description may be abbreviate | omitted again.

  (Embodiment 1)

  In the present embodiment, an information system that displays a user's dynamic attributes in chat will be described.

  In the present embodiment, an information system that displays attribute values that may be changed in real time during a conversation in a chat will be described.

  In the present embodiment, an information system that displays one or more of mail, SNS, and SMS (hereinafter referred to as “transmission information” as appropriate) in chat will be described.

  FIG. 1 is a conceptual diagram of an information system A in the present embodiment. The information system A includes a server device 1, 1 or 2 or more first terminals 2, and 1 or 2 or more second terminals 3.

  FIG. 2 is a block diagram of the information system A in the present embodiment. FIG. 3 is a block diagram of the server device 1 constituting the information system A.

  The server device 1 includes a storage unit 11, a reception unit 12, a processing unit 13, and a transmission unit 14.

  The storage unit 11 includes a user information storage unit 111, a chat information storage unit 112, and an AC information storage unit 113.

  The receiving unit 12 includes a message receiving unit 121.

  The processing unit 13 includes an attribute value acquisition unit 131 and an AC information acquisition unit 132.

  The transmission unit 14 includes a message transmission unit 141, an attribute value transmission unit 142, and an AC information transmission unit 143.

  The first terminal 2 includes a first storage unit 21, a first reception unit 22, a first processing unit 23, a first transmission unit 24, a first reception unit 25, and a first output unit 26.

  The second terminal 3 includes a second storage unit 31, a second reception unit 32, a second processing unit 33, a second transmission unit 34, a second reception unit 35, and a second output unit 36.

  The storage unit 11 constituting the server device 1 stores various types of information. The various information includes, for example, user information to be described later, chat information to be described later, AC information to be described later, one or more operation information, a score calculation formula, and the like.

  The operation information is stored for each user. The storage unit 11 normally stores one or more pieces of operation information in association with user identifiers. The operation information includes, for example, information indicating that a button has been pressed, information indicating that an anchor has been instructed, operation information for jumping to another page, information input in a field, and the like. The operation information includes, for example, “rightButtonON” (right mouse button pressed), “drug object A” (object A dragged), “<purchased product ID> 123 <quantity> 3” (in 123 Access to the web page specified by “jump http://www.xxx.co.jp” (URL “http://www.xxx.co.jp”) Etc.). The operation information here is usually primitive operation information, but it is preferable that the operation information is information that can determine the meaning and significance of the operation. That is, the data structure of operation information, the granularity of information, etc. are not ask | required. The operation information is usually information for specifying an operation performed by the user, but may include information on processing performed by the server device 1 due to the user's operation. Note that the operation information received by the receiving unit 12 and the operation information stored in the storage unit 11 may be different. The operation information received by the reception unit 12 and the operation information stored in the storage unit 11 may have different data structures, for example. For example, the operation information received by the receiving unit 12 is primitive operation information (for example, “rightButtonON”), and the operation information accumulated in the storage unit 11 is information that can determine the meaning and significance of the operation (for example, “ XX page is displayed "). In such a case, the processing unit 13 configures the operation information stored in the storage unit 11 using the received operation information.

  The score calculation formula is information on a formula for calculating the user's score. For example, the higher the user's score, the more important the user. The score calculation formula is, for example, an increase function using one or more information of the stay time, the number of purchases, the purchase amount, the total purchase amount, the PV number, the average stay time, and the number of visits of a website or web page as a parameter. is there.

  The user information storage unit 111 stores two or more user information. The user information is information about the user and has one or more attribute values. The user information is usually information related to the first user who is the user of the first terminal 2. The one or more attribute values may be static attribute values or dynamic attribute values. Static attribute values are usually attribute values that do not change, but may be considered attribute values that do not change from moment to moment. The static attribute value is, for example, name, age, address, telephone number, credit card number, e-mail address, first terminal identifier, first user identifier, password, and the like. The first terminal identifier is information for identifying the first terminal 2, and is, for example, a cookie ID, a session identifier, an IP address, a MAC address, or the like. The first user identifier is information for identifying the first user, for example, an ID. The first user identifier may be a telephone number, a credit card number, an email address, or the like. The dynamic attribute value is an attribute value that can be dynamically changed by a user operation or the like. Examples of the dynamic attribute value include a real-time dynamic attribute value and a history information use dynamic attribute value. The real-time dynamic attribute value is an attribute value that changes every moment in real time. The real-time dynamic attribute value is, for example, the staying time of the web page that the user is currently browsing, the number of web pages that were browsed during the current stay, and the like. The history information use dynamic attribute value is a dynamic attribute value acquired using a history of operation information at the time of a past visit. The history information use dynamic attribute value is, for example, the number of purchases, the purchase price, the total purchase price, the average staying time, the average number of PVs, the number of visits, a score described later, and the like.

  The chat information storage unit 112 stores one or more chat information. The chat information is information relating to a chat (which may be referred to as conversation) performed between the first user who is the user of the first terminal 2 and the second user who is the user of the second terminal 3. The chat information includes a message transmitted from the first user to the second user, or a message transmitted from the second user to the first user. The chat information includes, for example, a user identifier that identifies the sender of the message. The chat information includes, for example, a user identifier that identifies a message recipient. The user identifier is a first user identifier that is a user identifier of a user of the first terminal 2 or a second user identifier that is a user identifier of a user of the second terminal 3. The message included in the chat information is a message received by the message receiving unit 121.

  The AC information storage unit 113 stores one or more AC information. The exchange information is information exchanged between the first user of the first terminal 2 and the second user of the second terminal 3, or between the first user of the first terminal 2 and the second user of the second terminal 3. It is useful information for exchanges. The AC information is, for example, post information posted by a first user to an SNS server (not shown). The AC information is, for example, a short message transmitted / received between the first user and the second user. There is no limitation on the timing at which the AC information stored in the AC information storage unit 113 is accumulated. Before the AC information is transmitted to the second terminal 3, it may be stored in advance, or the AC information may be stored immediately before it is transmitted to the second terminal 3.

  The receiving unit 12 receives various types of information. The various information is, for example, a message. The message is a chat message. The various information may be, for example, an email transmitted from the first user to the second user, or a short message transmitted from the first user to the second user. The various information may be, for example, post information posted by a first user to an SNS server (not shown). That is, the server device 1 may have a mail function, a short message function, and an SNS function in addition to the chat function. There is no limitation on the timing at which the receiving unit 12 receives mail, a short message, and post information. The receiving unit 12 may receive AC information such as mail immediately before AC information such as mail, short message, and post information is transmitted to the second terminal 3. The receiving unit 12 may receive AC information regardless of the transmission timing of AC information.

  The receiving unit 12 may receive one or more pieces of operation information from the first terminal 2 of a user (usually a first user) who is a visitor to a specific website. The receiving unit 12 does not need to receive operation information directly from the first terminal 2. The receiving unit 12 may receive operation information based on information input from the first terminal 2 via a second server device (not shown). The specific website may be a website of a web page stored in the storage unit 11 of the server device 1 or a website of another server (not shown). That is, the operation information may be operation information transmitted to the server device 1 or operation information transmitted to another server. The operation information here is usually primitive operation information, but it is preferable that the operation information is information that allows the second user (for example, the administrator of the server device 1) to see the meaning and significance of the operation. is there. That is, the data structure of operation information, the granularity of information, etc. are not ask | required. The operation information is usually information for specifying an operation performed by the user, but may include information on processing performed by the server device 1 due to the user's operation. The website may be referred to as a web page. The website is, for example, an EC site. However, the type of website does not matter.

  The message receiving unit 121 receives a message from the first terminal 2. Further, the message receiving unit 121 receives a message from the second terminal 3. The message received from the first terminal 2 is a message transmitted to the second terminal 3. The message received from the second terminal 3 is a message transmitted to the first terminal 2.

  The processing unit 13 performs various processes. Various processes are processes performed by the attribute value acquisition unit 131 and the AC information acquisition unit 132, for example. Moreover, various processes are processes which acquire the posting information posted on the SNS server which the user of the 1st terminal 2 does not illustrate from an SNS server, for example. Since the process for obtaining the posted information is a known technique, detailed description thereof is omitted.

  The processing unit 13 may perform a login process for the first user. The processing unit 13 executes a login process for the first user of the first terminal 2 in accordance with the received login instruction. Since execution of the login process is a known technique, detailed description thereof is omitted. Further, the execution of the login process usually includes transmission of the result of the login process to the first terminal 2. The processing unit 13 normally permits login and communication with the first terminal 2 when a valid user identifier or the like is received. The processing unit 13 normally refuses to log in and sends an error message to the first terminal 2 when an invalid user identifier or the like is received.

  Further, the processing unit 13 performs processing according to the received operation information. The process corresponding to the operation information is, for example, transmission of a web page corresponding to the operation information, purchase processing of a product corresponding to the operation information, settlement processing corresponding to the operation information, and the like. Any process can be used as long as it follows the operation information. The processing unit 13 performs processing and acquires a processing result. The processing result is, for example, a web page at the destination, a panel on which the result of the product purchase instruction is written, an error message, or the like. Further, since the processing of the processing unit 13 is a known technique, detailed description thereof is omitted.

  Moreover, the process part 13 accumulate | stores the received operation information in the storage part 11, for example. The processing unit 13 normally accumulates the operation information received by the receiving unit 12 in the storage unit 11 in a pair with the first user identifier included in the received login instruction.

  For example, when the received one or more pieces of operation information are primitive operation information, for example, the processing unit 13 converts the one or more pieces of operation information into information that can determine the meaning and significance of the operation and stores the information. Operation information may be configured. Since processing for constructing operation information from which primitive operation information can determine the meaning and significance of the operation is a known technique, detailed description thereof is omitted.

  Further, the processing unit 13 updates the dynamic attribute value of the user based on the received operation information. For example, when the received operation information is a website transmission instruction, the processing unit 13 is a time until a movement instruction to another website or a logout instruction is received. The stay time is measured, and the stay time is stored in the user information storage unit 111. Further, the processing unit 13 increments the number of visits to the website or web page of the server device 1 based on, for example, the received login instruction or the received website transmission instruction, and stores it in the user information storage unit 111. accumulate. Further, the processing unit 13 is, for example, a product purchase instruction, and increments the number of purchases based on the received purchase instruction, and accumulates it in the user information storage unit 111. In addition, the processing unit 13 may include, for example, one or more parameters of a website or web page stay time, the number of purchases, a purchase price, a total purchase price, a PV number, an average stay time, and the number of visits. Is substituted and the score of each user is calculated. A score calculation formula is stored in the storage unit 11.

  The attribute value acquisition unit 131 acquires one or more dynamic attribute values that are dynamic attribute values of the first user of the first terminal 2. The dynamic attribute value includes an attribute value that changes from moment to moment. The attribute value acquisition unit 131 acquires, for example, one or more dynamic attribute values that are paired with the first user identifier from the user information storage unit 111.

  The attribute value acquisition unit 131 acquires, for example, one or more attribute values of a user visiting a specific website. Here, the one or more attribute values may include the static attribute value and the dynamic attribute value described above. The attribute value acquisition unit 131 acquires one or more attribute values of a user visiting the website using the received one or more pieces of operation information. The attribute value acquisition unit 131 normally acquires one or more static attribute values from the user information storage unit 111. Moreover, the attribute value acquisition part 131 acquires one or more dynamic attribute values normally using the received 1 or 2 or more operation information.

  For example, the attribute value acquisition unit 131 constantly acquires information related to browsing of the first user who is visiting the website of the server device 1. The information related to browsing includes a staying time of a website or a web page, the number of browse pages, and the like. That is, for example, the attribute value acquisition unit 131 constantly measures the stay time of the first user visiting the website and the website or the web page.

  Further, the attribute value acquisition unit 131 performs product purchase processing, payment processing, and the like based on the received operation information. Further, the attribute value acquisition unit 131 updates the dynamic attribute value of the user based on the received operation information.

  The exchange information acquisition unit 132 is a mail transmitted / received between the first user and the second user, post information posted by the first user to the SNS server, a short / received between the first user and the second user. Acquire exchange information that is one of the messages.

  The AC information acquisition unit 132 acquires, from the AC information storage unit 113, for example, one or more AC information that is paired with the first user identifier of the chat partner. Note that the exchange information is, for example, mail, short message, and post information to SNS.

  For example, the AC information acquisition unit 132 acquires one or more mails that are paired with the first user identifier of the chat partner from a mail server (not shown). In addition, it is preferable that the AC information acquisition unit 132 acquires one or more pieces of mail information paired with the first user identifier and the second user identifier of the chat partner from a mail server (not shown), for example. That is, it is preferable that the AC information acquisition unit 132 acquires only mail exchanged between the first user and the second user. Further, the AC information acquisition unit 132 may acquire only an email transmitted from the first user to the second user.

  In addition, the AC information acquisition unit 132 acquires, for example, one or more short messages that are paired with the first user identifier of the other party of the chat from a short message server (not shown). In addition, for example, the AC information acquisition unit 132 preferably acquires one or more short messages that are paired with the first user identifier and the second user identifier of the chat partner from a short message server (not shown). That is, it is preferable that the AC information acquisition unit 132 acquires only a short message exchanged between the first user and the second user. Further, the AC information acquisition unit 132 may acquire only the short message transmitted from the first user to the second user.

  In addition, the AC information acquisition unit 132 acquires, for example, one or more pieces of post information paired with the first user identifier of the chat partner from an SNS server (not shown). For example, the AC information acquisition unit 132 searches the SNS server using the first user identifier or an ID paired with the first user identifier as a key, and retrieves one or more pieces of posted information posted by the first user from the SNS server. Receive. Note that an ID (ID for accessing the SNS server) and access information for accessing the SNS server that are paired with the first user identifier are stored in the storage unit 11. The access information is, for example, an IP address of the SNS server, an API for acquiring one or more post information, and the like. In addition, since the technique which acquires one or more contribution information of one user from an SNS server is a well-known technique, detailed description is abbreviate | omitted.

  The timing at which the AC information acquisition unit 132 acquires one or more AC information does not matter. It is preferable that the AC information acquisition unit 132 acquires one or more AC information immediately before or immediately after the chat between the first user and the second user is started. Further, the AC information acquisition unit 132 may acquire one or more AC information in advance and store them in the AC information storage unit 113 regardless of the timing such as the start of chat.

  The transmission unit 14 transmits various types of information. Various types of information are, for example, messages, attribute values, and exchange information.

  When the server device 1 has a mail function, the transmission unit 14 transmits the mail transmitted from the first user and received by the reception unit 12 to the second terminal 3 of the second user. Moreover, when the server apparatus 1 has a mail function, the transmission part 14 transmits the mail transmitted from the second user and received by the reception part 12 to the first terminal 2 of the first user.

  When the server apparatus 1 has a short message function, the transmission unit 14 transmits the short message transmitted from the first user and received by the reception unit 12 to the second terminal 3 of the second user. When the server device 1 has the short message function, the transmission unit 14 transmits the short message transmitted from the second user and received by the reception unit 12 to the first terminal 2 of the first user.

  When the server apparatus 1 has an SNS function, the transmission unit 14 transmits post information to the user terminal in accordance with an instruction from the user.

  The message transmission unit 141 transmits the message received from the first terminal 2 to the second terminal 3. In addition, the message transmission unit 141 transmits the message received from the second terminal 3 to the first terminal 2.

  The attribute value transmission unit 142 transmits one or more attribute values acquired by the attribute value acquisition unit 131 to the second terminal 3. For example, the attribute value transmission unit 142 transmits one or more dynamic attribute values acquired by the attribute value acquisition unit 131 to the second terminal 3. Here, the one or more attribute values to be transmitted are attribute values of the first user of the first terminal 2 who is chatting with the second user of the second terminal 3. The timing at which the attribute value transmission unit 142 transmits one or more attribute values to the second terminal 3 is after the chat start instruction between the first user and the second user is received, until the chat is started. Or immediately after the chat is started, it is preferable. That is, it is preferable that the second user can chat while watching one or more attribute values of the first user.

  The AC information transmission unit 143 transmits one or more AC information acquired by the AC information acquisition unit 132 to the second terminal 3. Here, the one or more AC information transmitted is the AC information of the first user who is chatting with the second user. The first user who is chatting includes the first user who will start chatting. Moreover, the timing at which the AC information transmitting unit 143 transmits one or more AC information to the second terminal 3 is after the chat start instruction between the first user and the second user is received, and the chat is started. Or immediately after the chat is started. That is, it is preferable that the second user can chat while viewing one or more pieces of AC information of the first user.

  The 1st storage part 21 which constitutes the 1st terminal 2 stores various information. The various information includes, for example, a first user identifier, a first terminal identifier, and the like.

  The 1st reception part 22 receives input, such as an instruction | indication and information, from a 1st user. The instructions, information, and the like are, for example, messages, mails, short messages, operation information, login instructions, and the like. The operation information is, for example, information related to user operations on websites.

  The login instruction is a login instruction. The login instruction has a user identifier, for example. The login instruction includes, for example, a user identifier and a password. The website may be referred to as a web page. The website is, for example, an EC site. However, the type of website does not matter.

  The input means such as instructions and information from the first user may be anything such as a touch panel, a keyboard, a mouse, or a menu screen. The first receiving unit 22 can be realized by a device driver for input means such as a touch panel and a keyboard, control software for a menu screen, and the like.

  The first processing unit 23 performs various processes. The various types of processing are, for example, a process for changing instructions and information received by the first receiving unit 22 to instructions and information for a structure to be transmitted, and a structure for outputting information received by the first receiving unit 25. Processing.

  The first transmission unit 24 transmits various information and instructions. The various information and instructions are, for example, messages, mails, short messages, operation information, login instructions, and the like. The first transmission unit 24 usually transmits information, instructions, and the like to the server device 1.

  The first receiving unit 25 receives various information and instructions. Various types of information, instructions, and the like are, for example, messages, mails, short messages, and the like. The first receiving unit 25 normally receives information, instructions, and the like from the server device 1.

  The first output unit 26 outputs various information. The various types of information are, for example, information that has been changed to a structure that is received by the first receiving unit 25 and that is output by the first processing unit 23, such as a message, mail, and short message.

  Here, the output is usually a display on a display, but projection using a projector, printing with a printer, sound output, transmission to an external device, accumulation in a recording medium, other processing devices and others It may be considered that the concept includes the delivery of processing results to the program.

  The 2nd storage part 31 which comprises the 2nd terminal 3 stores various information. The various information includes, for example, a second user identifier, a second terminal identifier, and the like. The second user identifier is information for identifying the second user (for example, an administrator here), and is, for example, an ID. The second user identifier may be a telephone number, a mail address, or the like. The second terminal identifier is information for identifying the second terminal 3, and is, for example, a cookie ID, a session identifier, an IP address, a MAC address, or the like.

  The 2nd reception part 32 receives input, such as an instruction | indication and information, from a 2nd user. The instructions, information, and the like are, for example, messages, mails, short messages, and the like. The means for inputting instructions and information from the second user may be anything such as a touch panel, a keyboard, a mouse, or a menu screen. The first receiving unit 22 can be realized by a device driver for input means such as a touch panel and a keyboard, control software for a menu screen, and the like.

  The second processing unit 33 performs various processes. The various types of processing include, for example, processing for changing instructions and information received by the second receiving unit 32 to instructions and information for a structure to be transmitted, and a structure for outputting information received by the second receiving unit 35 Processing.

  The second transmission unit 34 transmits various information and instructions. The various information, instructions, and the like are, for example, messages, mails, short messages, and the like. The second transmission unit 34 usually transmits information, instructions, and the like to the server device 1.

  The second receiving unit 35 receives various information and instructions. The various information, instructions, and the like are, for example, messages, mails, short messages, and the like. The second receiving unit 35 normally receives information, instructions, and the like from the server device 1.

  The second output unit 36 outputs various types of information. The various information is, for example, information that has been changed to a structure received by the second receiving unit 35 and output by the second processing unit 33, such as a message, mail, and a short message.

  The storage unit 11, the user information storage unit 111, the chat information storage unit 112, the AC information storage unit 113, the first storage unit 21, and the second storage unit 31 are preferably non-volatile recording media. It can also be realized with a recording medium.

  The process in which information is stored in the storage unit 11 or the like is not limited. For example, information may be stored in the storage unit 11 or the like via a recording medium, information transmitted via a communication line or the like may be stored in the storage unit 11 or the like, Alternatively, information input via the input device may be stored in the storage unit 11 or the like.

  The receiving unit 12, the message receiving unit 121, the first receiving unit 25, and the second receiving unit 35 are usually realized by wireless or wired communication means, but may be realized by means for receiving broadcasts.

  The processing unit 13, the attribute value acquisition unit 131, the AC information acquisition unit 132, the first processing unit 23, and the second processing unit 33 can be usually realized by an MPU, a memory, or the like. The processing procedure of the processing unit 13 is usually realized by software, and the software is recorded in a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The transmission unit 14, the message transmission unit 141, the attribute value transmission unit 142, the AC information transmission unit 143, the first transmission unit 24, and the second transmission unit 34 are usually realized by wireless or wired communication means. It may be realized by means.

  The first output unit 26 and the second output unit 36 may be considered as including or not including an output device such as a display or a speaker. The first output unit 26 can be implemented by output device driver software, or output device driver software and an output device.

  Next, the operation of the information system A will be described. First, operation | movement of the server apparatus 1 is demonstrated using the flowchart of FIG.

  (Step S401) The processing unit 13 determines whether to start chatting. When the chat is started, the process goes to step S402, and when the chat is not started, the process goes to step S412. Note that the processing unit 13 determines to start chatting when the receiving unit 12 receives a chat start instruction from the first terminal 2 or the second terminal 3, for example.

  (Step S402) The processing unit 13 performs an initial process for starting a chat. The initial processing includes, for example, storing the first terminal identifier of the first terminal 2 and the second terminal identifier of the second terminal 3 in a buffer (not shown) as a pair, For example, processing for enabling communication between the two terminals 3 is performed. Since the initial process for starting the chat and the process for performing the chat are well-known techniques, a detailed description thereof will be omitted.

  (Step S403) The message receiving unit 121 determines whether a message has been received. If a message is received, the process goes to step S404. If no message is received, the process goes to step S405. The message is received from the first terminal 2 or the second terminal 3. Further, the message receiving unit 121 usually receives a user identifier of a message sender in a pair with a message. The message receiving unit 121 also receives a user identifier to which the message is transmitted, for example, in a pair with the message.

  (Step S404) The message transmission unit 141 transmits the message received in step S403 to the terminal of the chat partner. That is, when the message received in step S403 is transmitted from one first terminal 2, the message received in step S403 is transmitted to the first terminal 2 and the second terminal 3 that is a chat partner. To do. When the message received in step S403 is transmitted from one second terminal 3, the message received in step S403 is transmitted to the second terminal 3 and the first terminal 2 that is a chat partner. To do.

  (Step S <b> 405) The attribute value acquisition unit 131 acquires one or more attribute values of the user of the first terminal 2. The user of one first terminal 2 is one or more attribute values that are paired with the first user identifier of the first user who is chatting.

  (Step S406) The attribute value transmitting unit 142 transmits the one or more attribute values acquired in step S405 to the first terminal 2 and the second terminal 3 that is a chat partner. The transmission to the second terminal 3 may be referred to as transmission to the second user.

  (Step S <b> 407) The AC information acquisition unit 132 acquires one or more AC information of the user of the first terminal 2. In addition, the alternating current information acquisition part 132 is the alternating current information about the alternating current between the 1st 1 terminal 2 and the 1st 1 terminal 2 and the 2nd terminal 3 which is the other party of chat (it was transmitted / received between both) It is preferable to acquire e-mails, short messages transmitted and received between the two. The AC information acquisition unit 132 acquires, from the AC information storage unit 113, for example, one or more AC information that is paired with the first user identifier of the first user who is chatting. In addition, the AC information acquisition unit 132, for example, exchanges one or more AC information pairs with the first user identifier of the first user who is chatting and the second user identifier of the second user who is chatting with the AC information storage unit 113. Get from.

  (Step S408) The AC information transmitting unit 143 determines whether or not AC information has been acquired in Step S407. When the AC information can be acquired, the process goes to Step S409, and when the AC information cannot be acquired, the process goes to Step S410.

  (Step S409) The AC information transmission unit 143 transmits the one or more AC information acquired in Step S407 to the second terminal 3 of the second user who is the partner of the chat of the first user.

  (Step S410) The processing unit 13 determines whether or not to end the chat. If the chat is to be ended, the process goes to step S411. If the chat is not to be ended, the process returns to step S403. Note that the processing unit 13 determines that the chat is to be ended, for example, when the receiving unit 12 receives a chat end instruction.

  (Step S411) The processing unit 13 performs a chat end process. The process returns to step S401. Note that the chat ending process is, for example, transmitting the end of the chat to the first terminal 2, the first terminal 2, and the second terminal 3 that is a chat partner. Since the chat termination process is a known technique, a detailed description thereof will be omitted.

(Step S412) The receiving unit 12 determines whether information has been received. When the information is received, the process goes to step S413, and when the information is not received, the process returns to step S401. The information is, for example, operation information.
(Step S413) The processing unit 13 accumulates the information received in step S412 in the storage unit 11. Note that the processing unit 13 may perform processing corresponding to the information on the information received in step S412 and obtain a processing result. The process returns to step S401.

  In the flowchart of FIG. 4, the process ends when the power is turned off or the process ends.

  Next, operation | movement of the 1st terminal 2 is demonstrated using the flowchart of FIG.

  (Step S501) The first receiving unit 22 determines whether or not a chat start instruction has been received. If a chat start instruction is accepted, the process goes to step S502. If a chat start instruction is not accepted, the process goes to step S511.

  (Step S502) The first processing unit 23 performs an initial process for starting a chat. Note that the initial processing for starting chatting on the terminal side is a known technique.

  (Step S503) The first receiver 25 determines whether or not a message has been received. If a message is received, the process goes to step S504, and if no message is received, the process goes to step S505.

  (Step S504) The first output unit 26 outputs the message received in step S503.

  (Step S505) The first receiving unit 22 determines whether an input of a message has been received. If the message input is accepted, the process goes to step S506, and otherwise, the process goes to step S507.

  (Step S506) The first transmission unit 24 transmits the message accepted in step S505 to the server device 1.

  (Step S507) The first processing unit 23 determines whether or not to end the chat. If the chat is to be ended, the process goes to step S508, and if the chat is not to be ended, the process goes to step S509. Note that when the chat end instruction is received or when the chat end instruction is received, for example, the first processing unit 23 ends the chat. Judge.

  (Step S508) The first processing unit 23 performs chat end processing. The chat end process on the terminal side is a known technique.

  (Step S509) The first reception unit 22 determines whether an operation not related to chat has been received. When such an operation is accepted, the process goes to step S510, and when such an operation is not accepted, the process returns to step S503.

  (Step S510) The first processing unit 23 performs a process according to the operation accepted in Step S509. The process returns to step S503.

  (Step S511) The first receiving unit 22 determines whether an operation not related to chat has been received. If such an operation is accepted, the process goes to step S512. If such an operation is not accepted, the process returns to step S501.

  (Step S512) The first processing unit 23 performs a process according to the operation accepted in Step S511. The process returns to step S501.

  In the flowchart of FIG. 5, the process ends when the power is turned off or the process ends.

  Next, the operation of the second terminal 3 will be described using the flowchart of FIG.

  (Step S601) The second receiving unit 32 determines whether or not a chat start instruction has been received. If a chat start instruction is accepted, the process goes to step S602. If a chat start instruction is not accepted, the process returns to step S601.

  (Step S602) The second processing unit 33 performs an initial process for starting a chat.

  (Step S603) The second receiver 35 determines whether a message has been received. If a message is received, the process goes to step S604. If no message is received, the process goes to step S605.

  (Step S604) The second output unit 36 outputs the message received in step S603.

  (Step S605) The second receiving unit 32 determines whether an input of a message has been received. If the message input is accepted, the process goes to step S606. If the message input is not accepted, the process goes to step S607.

  (Step S606) The second transmission unit 34 transmits the message accepted in Step S605 to the server device 1.

  (Step S607) The second receiving unit 35 determines whether one or more attribute values have been received. If one or more attribute values are received, the process goes to step S608, and if not received, the process goes to step S609. The one or more attribute values are attribute values of the first user who is a chat partner.

  (Step S608) The second output unit 36 outputs one or more attribute values received in step S607.

  (Step S609) The second receiving unit 35 determines whether or not one or more AC information has been received. When one or more AC information is received, it goes to step S610, and when it is not received, it goes to step S611. The one or more pieces of exchange information are exchange information about the first user who is a chat partner.

  (Step S610) The second output unit 36 outputs one or more AC information received in Step S609.

  (Step S611) The second processing unit 33 determines whether or not to end the chat. If the chat is to be ended, the process goes to step S611. If the chat is not to be ended, the process returns to step S603.

  (Step S612) The second processing unit 33 performs chat termination processing. The process returns to step S601. The chat end process on the terminal side is a known technique.

  In the flowchart of FIG. 6, the process ends when the power is turned off or the process ends.

  Hereinafter, a specific operation of the information system A in the present embodiment will be described. A conceptual diagram of the information system A is shown in FIG.

  Now, it is assumed that the server device 1 is a server in which, for example, a web page of an EC site for product purchase is stored. Then, it is assumed that the user (first user) visits the EC site, performs operations such as browsing the product and purchasing the product. In addition, it is assumed that a user who visits this EC site can exchange emails or exchange a short message with an administrator (second user) of the EC site. Furthermore, it is assumed that a user who visits this EC site can chat with an administrator (second user) of the EC site.

  Then, in this information system A, when the EC site administrator chats with the user, he / she looks at the mail exchanged with the user, the short message exchanged with the user, and the information posted by the user on the SNS server. You can chat with the user.

  Moreover, the 1st terminal 2 is a terminal of the 1st user who shop at an EC site, for example. For example, the first user can chat with an administrator of the EC site when visiting the EC site. In addition, the first user can exchange e-mails and short messages with the administrator of the EC site.

  Further, the second terminal 3 is an EC site administrator's terminal. The administrator of the EC site is the second user described above, but is also referred to as an administrator here.

  The user information storage unit 111 of the server device 1 stores a user information management table having the structure shown in FIG. The user information management table stores records having “user identifier”, “name”, “mail address”, “static attribute value”, and “dynamic attribute value”.

  The “static attribute value” is information that the server device 1 has received from the first terminal 2 and accumulated. Here, the “static attribute value” includes “gender”, “age”, “unmarried / married”, “hometown”, “member”, and the like. “Unmarried / married” is information indicating whether the person is unmarried or married. “Member” indicates whether or not a member is registered in this system (server apparatus 1) (whether or not there is a member). Here, the user corresponding to the member value “1” is a member, and the user corresponding to the member value “0” is not a member. A member is a member of this EC site.

  The “dynamic attribute value” is information acquired by the attribute value acquisition unit 131 through the above-described processing and accumulated in the user information storage unit 111. Here, “dynamic attribute value” includes “real-time dynamic attribute value” and “history information use dynamic attribute value”. Here, the “real-time dynamic attribute value” has “stay time” and “number of browse pages”. “Stay time” is the stay time in the site during the current visit. “Number of browsed pages” is the number of pages browsed in the site during the current visit. The “history information use dynamic attribute value” includes “visit count”, “purchase count”, “total purchase price”, “average PV count”, “score”, and the like. “Number of visits” is the number of times the user has visited the EC site so far. “Number of purchases” is the number of times a user has purchased a product on the EC site so far. The “total purchase price” is the total price that the user has purchased on the EC site so far. The “average PV number” is the average number of browse pages per visit of the user. “Score” is a user's score. Here, the storage unit 11 stores an arithmetic expression for calculating a score by an increasing function using one or more attribute values of “visit count”, “purchase count”, “total purchase price”, and “average PV count” as parameters. Suppose that Then, the processing unit 13 acquires one or more attribute values of “number of visits”, “number of purchases”, “total purchase amount”, and “average PV number” of each user, and sets one or more attribute values to the increase function. Substituting and calculating the score of each user. Note that this arithmetic expression is preferably an arithmetic expression for calculating a score using one or more pieces of information of static attribute values. For example, in the case of the member “1”, the arithmetic expression may be an arithmetic expression that is calculated so as to increase the score value. For example, in the case of the member “1”, for example, it is preferable that the score value is multiplied by 1.1, and in the case of the member “0”, the score value is not changed.

  Further, it is assumed that the operation information management table shown in FIG. 8 is stored in the storage unit 11 of the server device 1. The operation information management table stores one or more pieces of operation information for each user. Here, the operation information management table stores records having “ID”, “user identifier”, “date and time”, “operation type identifier”, and “operation information”. “ID” is information for identifying a record. “Date and time” is the date and time when the operation is performed or the operation information is received. The “operation type identifier” is information indicating the type of operation information. The operation type identifier “a” indicates that the operation information is information for specifying a user operation. The operation type identifier “b” indicates that the operation information is information for specifying a process executed by the server device 1.

  Then, it is assumed that the attribute value acquisition unit 131 acquires one or more dynamic attribute values described above for each user using one or more pieces of operation information included in the operation information management table illustrated in FIG.

  Moreover, in this specific example, the mail and the short message exchanged between the first terminal 2 of the first user and the second terminal of the administrator are paired with the first user identifier of the first user, and the AC information storage unit It is assumed that it is stored in 113. That is, here, it is assumed that the server device 1 has a mail function and a short message function. The mail and the short message received by the receiving unit 12 are accumulated in the AC information storage unit 113 by the processing unit 13.

  Here, it is assumed that the AC information storage unit 113 stores the mail management table shown in FIG. The mail management table is a table for managing one or more records having “ID”, “first user identifier”, “second user identifier”, “date / time”, “reception / transmission”, and “mail”. “ID” is an identifier for identifying a record. The “first user identifier” is an identifier of the first user. The “second user identifier” is an identifier of the second user (administrator). “Date and time” is the time when mail is received or transmitted. “Reception / transmission” is a flag indicating whether the administrator has received mail from the first user or transmitted to the first user. “Mail” is mail received or transmitted by the administrator.

  Here, it is assumed that the server device 1 can access an SNS server (not shown) and can acquire post information paired with the first user identifier from the SNS server using the first user identifier. The SNS server stores post information posted by each first user in pairs with the first user identifier of each of the one or more first users.

  In this situation, it is assumed that the receiving unit 12 of the server device 1 has received a chat start instruction from the first terminal 2 of the first user with the user identifier “1”.

  Next, the processing unit 13 determines to start chatting. And the process part 13 performs the initial process for starting a chat. Such initial processing includes, for example, temporarily storing a pair of the user identifier “1” and the identifier “A” of the administrator of the second terminal 3 in the storage unit 11, and the second terminal 3 and the first terminal 2. It is assumed that a chat start instruction is transmitted to the user.

  Next, the second receiving unit 35 of the second terminal 3 receives a chat start instruction. And the 2nd reception part 32 receives the start instruction of chat, and the 2nd process part 33 performs the initial process of the start of chat. The initial process is, for example, changing the output screen of the second terminal 3 to a chat screen.

  The first receiving unit 22 of the first terminal 2 receives the chat start instruction, and the first processing unit 23 performs an initial process for starting the chat. The initial process is, for example, changing the output screen of the first terminal 2 to a chat screen.

  It is assumed that the environment in which the first user “1” of the first terminal 2 and the administrator “A” of the second terminal 3 chat with each other is prepared by the above processing.

  Then, the first user “1” inputs a message to the first terminal 2 and transmits it to the server device 1. Further, the administrator “A” inputs a message to the second terminal 3 and transmits it to the server device 1.

  Next, the message receiving unit 121 of the server device 1 receives a message from the first terminal 2. Then, the processing unit 13 accumulates chat information including the received message in the chat information storage unit 112. The chat information includes a message, a sender identifier (for example, user identifier “1”), and a receiver identifier (for example, administrator identifier “A”).

  Then, the message transmission unit 141 transmits the received message to the chat partner. When the message sender is the user identifier “1”, the chat partner is the administrator identifier “A”. When the sender of the message is the manager identifier “A”, the chat partner is the user identifier “1”.

  Next, the attribute value acquisition unit 131 acquires one or more attribute values paired with the first user “1” of the first terminal 2 from the user information management table of FIG. Here, the attribute value acquisition unit 131 acquires “sex: male, age: 27, unmarried / married: unmarried, birthplace: Aomori, member: 1,...” As static attribute values. Further, the attribute value acquisition unit 131 uses, as dynamic attribute values, real-time dynamic attribute values “stay time: 128, number of browse pages: 3,...”, History information use dynamic attribute values “visit count: 21, Number of purchases: 5, Total purchase amount: 23000, Average number of PV: 10, Score: 99,.

  Next, the attribute value transmission unit 142 transmits the acquired one or more attribute values to the first terminal 2 and the second terminal 3 (an administrator of the identifier “A”) who is a chat partner.

  Next, the AC information acquisition unit 132 acquires one or more AC information pairs with the user identifier “1” from the AC information storage unit 113. That is, the AC information acquisition unit 132 acquires one or more mails that are paired with the user identifier “1” from the mail management table of FIG.

  Further, it is assumed that the AC information acquisition unit 132 tries to acquire one or more short messages that are paired with the user identifier “1” from the AC information storage unit 113, but cannot acquire them.

  Next, the AC information acquisition unit 132 accesses a predetermined SNS server and acquires post information paired with the user identifier “1” or an ID paired with the user identifier “1” from the SNS server. . Since this process is a known technique, a detailed description is omitted. The SNS server is, for example, a server device such as facebook (registered trademark), twitter (registered trademark), or LINE (registered trademark).

  Next, the AC information transmission unit 143 transmits the acquired one or more mails and one or more post information to the second terminal 3.

  Next, the first terminal 2 receives and outputs the message input to the second terminal 3 by the administrator with the identifier “A” via the server device 1. In addition, the first terminal 2 outputs a message input by the user identified by the user identifier “1” and transmits it to the server device 1.

  Then, the second terminal 3 receives and outputs the message input to the first terminal 2 by the user identified by the user identifier “1” via the server device 1. Further, the second terminal 3 outputs a message input by the administrator with the identifier “A” and transmits it to the server device 1.

  Further, the second receiving unit 35 of the second terminal 3 receives one or more attribute values from the server device 1. Then, the second output unit 36 outputs the received one or more attribute values.

  Furthermore, the second receiving unit 35 of the second terminal 3 receives one or more pieces of AC information from the server device 1. Then, the second output unit 36 outputs one or more received AC information.

  That is, the second output unit 36 of the second terminal 3 receives the message transmitted from the first terminal 2 during the chat between the first terminal 2 and the second terminal 3, the input message, one or more received The attribute value and one or more received AC information are output. The received one or more attribute values are attribute values of the user identified by the user identifier “1” of the chat partner. Further, the received one or more pieces of AC information are user AC information identified by the user identifier “1” of the chat partner. An example of such output is shown in FIG. 1001 in FIG. 10 is a message from the user identified by the user identifier “1” of the chat partner. Reference numeral 1002 denotes a message input by the user “A” of the second terminal 3. Reference numeral 1003 denotes a static attribute value of the user identified by the user identifier “1” of the chat partner. 1004 is the dynamic attribute value of the user identified by the user identifier “1” of the chat partner. Reference numeral 1005 denotes an email exchanged in the past with the user identified by the user identifier “1” of the chat partner. Reference numeral 1006 denotes post information posted to the SNS server by the user identified by the user identifier “1” of the chat partner.

  As described above, according to the present embodiment, chatting can be performed while viewing various information of the chat partner. Therefore, it is possible to exchange information by chatting after understanding the other party easily.

  Further, according to the present embodiment, since the administrator of the EC site can see the dynamic attribute value of the user while chatting with the user, appropriate customer service is possible. Here, the appropriate customer service is a chat conversation.

  Further, according to the present embodiment, since the administrator of the EC site can see the history of mails with the user while chatting with the user, appropriate customer service is possible.

  Also, according to the present embodiment, the EC site administrator can see the history of short messages with the user while chatting with the user, so that appropriate customer service is possible.

  Furthermore, according to the present embodiment, since the administrator of the EC site can see the posted information posted by the user on the SNS while chatting with the user, appropriate customer service is possible. For example, if the posted information is critical information about the product of your company, you can easily understand that you have to be more careful when serving customers.

  Note that the processing in the present embodiment may be realized by software. Then, this software may be distributed by software download or the like. Further, this software may be recorded and distributed on a recording medium such as a CD-ROM. This also applies to other embodiments in this specification. In addition, the software which implement | achieves the server apparatus 1 in this Embodiment is the following programs. In other words, this program is a program that operates on a server device that supports chatting between the first terminal and the second terminal, and the computer is connected to one or more dynamic attributes that are dynamic attribute values of the user of the first terminal. An attribute value acquisition unit that acquires a physical attribute value and an attribute value transmission unit that transmits the one or more dynamic attribute values to the second terminal.

  Moreover, the software which implement | achieves the 2nd terminal 3 in this Embodiment is the following programs. In other words, this program

  FIG. 11 shows the external appearance of a computer that executes the programs described in this specification to realize the server devices and the like according to the various embodiments described above. The above-described embodiments can be realized by computer hardware and a computer program executed thereon. FIG. 11 is an overview diagram of the computer system 300, and FIG. 12 is a block diagram of the system 300.

  In FIG. 11, a computer system 300 includes a computer 301 including a CD-ROM drive 3012, a keyboard 302, a mouse 303, and a monitor 304.

  In FIG. 12, a computer 301 includes a CD-ROM drive 3012, an MPU 3013, a bus 3014, a ROM 3015, a RAM 3016, and a hard disk 3017. The ROM 3015 stores programs such as a bootup program. The RAM 3016 is connected to the MPU 3013 and temporarily stores application program instructions and provides a temporary storage space. The hard disk 3017 normally stores application programs, system programs, and data. Although not shown here, the computer 301 may further include a network card that provides connection to a LAN.

  A program that causes the computer system 300 to execute the functions of the server device or the like of the above-described embodiment may be stored in the CD-ROM 3101, inserted into the CD-ROM drive 3012, and further transferred to the hard disk 3017. Further, the program may be transmitted to the computer 301 via a network (not shown) and stored in the hard disk 3017. The program is loaded into the RAM 3016 at the time of execution. The program may be loaded directly from the CD-ROM 3101 or the network.

  The program does not necessarily include an operating system (OS), a third party program, or the like that causes the computer 301 to execute the functions of the server device or the like of the above-described embodiment. The program need only include the part of the instruction that calls the appropriate module in a controlled manner and achieves the desired result. How the computer system 300 operates is well known and will not be described in detail.

  In the above program, in the step of transmitting information, the step of receiving information, etc., processing performed by hardware, for example, processing performed by a modem or an interface card in the transmission step (only performed by hardware) Processing) is not included.

  Further, the computer that executes the program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

  Further, in each of the above embodiments, it goes without saying that two or more communication units existing in one apparatus may be physically realized by one medium.

  In each of the above embodiments, each process may be realized by centralized processing by a single device, or by distributed processing by a plurality of devices.

  The present invention is not limited to the above-described embodiments, and various modifications are possible, and it goes without saying that these are also included in the scope of the present invention.

  As described above, the server device according to the present invention has an effect of being able to chat while viewing appropriate information of the other party, and is useful as a server device or the like.

DESCRIPTION OF SYMBOLS 1 Server apparatus 2 1st terminal 3 2nd terminal 11 Storage part 12 Receiving part 13, 23 Processing part 14 Transmitting part 21 First storage part 22 First reception part 23 First processing part 24 First transmission part 25 First receiving part 26 first output unit 31 second storage unit 32 second reception unit 33 second processing unit 34 second transmission unit 35 second reception unit 36 second output unit 111 user information storage unit 112 chat information storage unit 113 AC information storage unit 121 Message Receiving Unit 131 Attribute Value Acquisition Unit 132 AC Information Acquisition Unit 141 Message Transmission Unit 142 Attribute Value Transmission Unit 143 AC Information Transmission Unit

Claims (10)

A server device that supports chatting between a first terminal and a second terminal,
An attribute value acquisition unit that acquires one or more dynamic attribute values that are dynamic attribute values of the user of the first terminal;
A server apparatus comprising: an attribute value transmission unit configured to transmit the one or more dynamic attribute values to a second terminal. The dynamic attribute value is:
The server apparatus according to claim 1, comprising an attribute value that changes from moment to moment. Any of the mail transmitted / received to / from the user of the first terminal, post information posted to the SNS server by the user of the first terminal, and the short message transmitted / received to / from the user of the first terminal An exchange information acquisition unit that acquires exchange information that is
The server apparatus according to claim 1, further comprising: an AC information transmission unit that transmits the AC information to the second terminal. A message receiver for receiving messages from the first terminal and the second terminal;
The message transmission part which transmits the message received from said 1st terminal to said 2nd terminal, and further transmits the message received from said 2nd terminal to said 1st terminal, The any one of Claims 1-3 The server device according to one item. A terminal device for chatting with the other user,
A terminal dynamic attribute value acquisition unit that acquires one or more dynamic attribute values of the other user who is chatting;
And a terminal dynamic attribute value output unit that outputs the one or more dynamic attribute values. AC information that is one of the following information: mail sent / received to / from the other party user, post information posted to the SNS server by the other party user, and short message sent / received to / from the other party user A terminal exchange information acquisition unit for acquiring
The terminal device according to claim 5, further comprising a terminal AC information output unit that outputs the AC information. An attribute value acquisition unit that constitutes a server device that supports chatting between a first terminal and a second terminal, and an information processing method realized by an attribute value transmission unit,
The attribute value acquisition unit acquires one or more dynamic attribute values that are dynamic attribute values of the user of the first terminal; and
An attribute information transmitting unit, wherein the attribute value transmitting unit transmits the one or more dynamic attribute values to the second terminal. An information processing method realized by a terminal dynamic attribute value acquisition unit and a terminal dynamic attribute value output unit that constitute a terminal device that performs chat with a user of the other party,
The terminal dynamic attribute value acquisition unit acquires one or more dynamic attribute values of the other user who is chatting, and a terminal dynamic attribute value acquisition step;
An information processing method comprising: a terminal dynamic attribute value output step in which the terminal dynamic attribute value output unit outputs the one or more dynamic attribute values. A program that operates on a server device that supports chatting between the first terminal and the second terminal,
Computer
An attribute value acquisition unit that acquires one or more dynamic attribute values that are dynamic attribute values of the user of the first terminal;
The program for functioning as an attribute value transmission part which transmits the said 1 or more dynamic attribute value to said 2nd terminal. A program that runs on a terminal device that chats with the other user,
Computer
A terminal dynamic attribute value acquisition unit that acquires one or more dynamic attribute values of the other user who is chatting;
A program for causing a terminal dynamic attribute value output unit to output the one or more dynamic attribute values.