JP2014006642A - Request reception system, communication terminal device, reception terminal device, request implementation program, request reception program and request reception method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable an accurate determination of whether or not a caller is a legitimate client by using a current geographical position from a mobile phone terminal on a client side when receiving a request over a telephone.SOLUTION: A communication application executable between a mobile communication terminal 1 and a reservation reception terminal 3 is used to form a communication path between the mobile communication terminal 1 and the reservation reception terminal 3 by calling the reservation reception terminal 3 from the mobile communication terminal and enable a telephone conversation. A current position notification part 110 of the mobile communication terminal 1 is configured to notify the reservation reception terminal 3 of a current geographical position of its own terminal through the communication path. A current geographical position extraction part 308 of the reservation reception terminal 3 is configured to extract a current geographical position from the mobile communication terminal 1 and an address specifying part 309 thereof is configured to specify an address corresponding to the current geographical position. Thereby, in the reservation reception terminal 3, whether or not an address corresponding to the current geographical position coincides with an address notified by a call voice can be checked.

Description

  The present invention relates to a system, an apparatus, a program, and a method for making a request to a target request destination using a communication terminal device such as a hotel reservation.

  In many mobile phone terminals, the current position can be acquired by the GPS (Global Positioning System) function, or the current position of the own device can be specified based on the position information of a plurality of base stations with which the own device can communicate. it can. It is considered to determine the legitimacy of the user by using the current position acquired by the current position acquisition function of such a mobile phone terminal. For example, Patent Document 1 described later discloses a technique that uses, for authentication, a current location from a user's mobile phone terminal registered in advance for online banking.

  In the technique disclosed in Patent Document 1, first, a bank accepts registration of a user who wants to use online banking, and gives a user ID and a password to the user. At the time of this registration, the bank also accepts registration of the mobile phone terminal ID of the mobile phone terminal possessed by the user. Then, when making a transaction with a bank through an online terminal, the user logs in by entering a user ID and password provided in advance, and further provides information (address, etc.) on the location where the user is currently located. Also input. In addition, the current position from the mobile phone terminal registered in advance by the user is acquired by another route.

  If the current location information entered through the online terminal matches the current location of the mobile phone terminal owned by the user, the user is authenticated as a legitimate user and the transaction is made. to enable. As a result, even if the user ID or password is illegally acquired and accessed to the bank, it is not possible to conduct a transaction with the bank unless the user has a pre-registered mobile phone terminal. As described above, the technique described in Patent Document 1 can evaluate the legitimacy of a user simply and accurately by using the current position of the mobile phone terminal that the user should possess.

JP 2007-60172 A

  By the way, there are many stores and facilities that accept reservations by telephone. In such a store or facility, as a method for confirming the identity of the reservation source, it is requested to provide the address, name and telephone number of the reservation source. However, it is not guaranteed whether reservation customers will always visit the store or facility, and if the address, name, and telephone number received are false information, a cancellation fee etc. cannot be claimed. . For this reason, in a store or facility that accepts reservations by telephone, it is desirable to preferentially accept reservations from the other party who made the call for the purpose of making a real reservation, for example, to make a reservation call for mischief purposes.

  Therefore, it is conceivable to use the technique described in Patent Document 1 described above. However, the technology described in Patent Document 1 registers the user ID and password of a user who is scheduled to make a reservation and the phone number of a mobile phone terminal possessed by the user in advance at a store or facility that accepts the reservation. It is necessary to keep. In addition, when a user makes a reservation through a personal computer, the user needs to input an address such as home or office through the personal computer. It must have a function to get the current position.

  In this case, it takes time and effort, and it cannot fully respond to requests from stores and facilities that want to accept reservations from a large number of unspecified users, including first-time customers. Further, even if a user who makes a reservation needs to register in advance in the store or facility for the reservation, such a store or facility may even be avoided. The above-mentioned problems can be said not only in the case of reservations for hotels and restaurants, but also when accepting various requests by phone, such as companies that conduct TV shopping that accepts orders over the telephone and restaurants that provide so-called delivery services. It is.

  In view of the above, this invention does not require a procedure such as prior user registration, and when accepting a request by telephone, uses the current position from the requester's mobile phone terminal to make a valid and accurate request. The purpose is to make it possible to determine whether or not a person is a person.

In order to solve the above-mentioned problem, the request reception system according to the invention described in claim 1 is:
A request reception system formed by connecting a communication terminal device on the requester side and a reception terminal device on the side receiving a request through a network,
The communication terminal device
Current position acquisition means;
A call function realizing means for forming a communication path with a partner terminal device through a communication means and enabling a call;
A current position notifying means for forming a communication path with the receiving terminal device as a request destination through the call function realizing means, and notifying the receiving terminal device of the current position acquired through the current position acquiring means;
The reception terminal device
A call function realizing means for forming a communication path with a partner terminal device through a communication means and enabling a call;
Forming a communication path with the communication terminal device of the client through the call function realization means, and extracting the current position transmitted from the communication terminal device;
And an address specifying means for specifying an address corresponding to the current position based on the current position extracted by the current position extracting means.

  According to the request reception system of the first aspect of the present invention, the communication terminal device on the client side forms a communication path between the call function realization unit and the reception terminal device as the request destination through the communication unit. Then, when a call path is formed and a request is made by a call, the current position notifying unit notifies the receiving terminal device that is the partner of the current position acquired through the current position acquiring unit. In this way, the current position of the communication terminal device on the requester side who is about to make a request through a call is automatically notified to the reception terminal device.

  On the other hand, in the reception terminal device, the call function realization unit forms a communication path with the communication terminal device in response to a request from the client communication terminal device through the communication unit. Then, when the communication path is formed and the request is received by a call, the current position extraction unit extracts the current position transmitted from the communication terminal device connected to the communication path. The address specifying unit specifies an address corresponding to the current position based on the extracted current position.

  Thereby, on the reception terminal device side, the address on the requester side notified by the call can be compared with the address corresponding to the current position of the communication terminal device on the requester side. If the address of the home or company notified by the call voice matches the address indicated by the current location of the requester's communication terminal device, the request from the requester can be determined to be reliable. . Also, if the address of the home or company notified by the call voice and the address indicated by the current location of the requester's communication terminal device do not match, the possibility of mischief cannot be denied. You can encourage them to make another request. In this way, it is possible to reliably accept requests from users who really make requests such as reservations and application for orders, and to eliminate mischief and the like. In addition, the current location of the client can be specified in real time through a communication path formed for making a request by telephone.

  Of course, by inputting the address notified by voice from the communication terminal device to the reception terminal device, the address notified by the voice and the address specified based on the current position from the communication terminal device are displayed and compared. You can also do things.

  When a request is received by telephone without requiring a procedure such as prior user registration, it is possible to accurately determine whether or not the client is a legitimate client by using the current location from the client's mobile phone terminal.

It is a figure for demonstrating the example of a structure of the portable communication terminal 1 and the reservation reception terminal 3 which comprise the request reception system to which one embodiment of this invention was applied. It is a figure for demonstrating an example of the reservation reception screen used with the reservation reception terminal 3. FIG. It is a figure for demonstrating an example of the reservation reception screen used with the reservation reception terminal 3. FIG. It is a figure for demonstrating the example of a display of the response information with respect to the request used with the portable communication terminal by the side of a requester. It is a figure for demonstrating the process performed with the portable communication terminal 1 by the side of a requester. It is a figure for demonstrating the process performed with a reception terminal device. It is a flowchart following FIG.

  Hereinafter, an embodiment of a system, apparatus, method, and program according to the present invention will be described with reference to the drawings. The request receiving system of the present invention is applicable to receiving various requests from an unspecified number of users in various stores and facilities. However, in the following, in order to simplify the description, the present invention will be described by taking as an example a case where the present invention is applied to a reservation reception system for an accommodation facility such as a hotel.

[Configuration example of reservation reception system]
FIG. 1 is a diagram for explaining a configuration example of the mobile communication terminal 1 and the reservation receiving terminal 3 constituting the reservation receiving system of this embodiment. As shown in FIG. 1, in the reservation reception system of this embodiment, a mobile communication terminal 1 used by a user who reserves an accommodation facility and a reservation reception terminal 3 installed on the accommodation facility side that accepts a reservation are connected to a network 2. Connected and configured. The mobile communication terminal 1 is one to which an embodiment of the mobile communication terminal of the present invention is applied. Specifically, the mobile communication terminal 1 is a high-function mobile phone terminal called a smartphone. In addition, the reservation receiving terminal 3 is a reservation receiving apparatus to which an embodiment of the receiving terminal apparatus of the present invention is applied. Specifically, the reservation receiving terminal 3 is realized using a personal computer.

  The network 2 is mainly the Internet, and includes, for example, a cellular phone network, a fixed telephone network, and various other LANs (Local Area Networks) that connect each communication device to the Internet. In the mobile communication terminal 1 and the reservation reception terminal 3 of this embodiment, the same call application (hereinafter referred to as a call application) is installed, and text information using a voice call or text chat function is transmitted through the Internet. It can be sent and received.

  Usually, when communication such as a call is performed using a call application, a packet communication fee is charged. However, most users of mobile phone terminals have contracts with mobile phone companies for a flat-rate packet communication fee, and basically they can communicate for free calls. Note that there are various call applications such as “LINE” provided by NHN Japan and “skype (registered trademark)” provided by Microsoft.

[Configuration example of mobile communication terminal 1]
First, a configuration example of the mobile communication terminal 1 will be described. The basic configuration of the mobile communication terminal 1 is shown in the block diagram on the lower end side of FIG. In FIG. 1, a wireless communication unit 101 takes in a signal received through the network 2 by converting it into data that can be processed by itself, or converts various data for transmission into a signal that conforms to a protocol. Or send it out.

  The control unit 102 controls each unit of the mobile communication terminal 1 and is configured by connecting a CPU (Central Processing Unit), a ROM (Read Only Memory), and a RAM (Random access Memory) through a CPU bus (not shown). Computer device. In addition, the control unit 102 also functions as a call application execution unit that executes the above-described free call application and performs transmission and reception of text information using a voice call over the Internet and a text chat function. Of course, the control unit 102 can execute not only a free call application but also various application programs.

  The storage device 103 includes a nonvolatile memory as a recording medium, and performs writing / recording holding / reading / deleting various application programs and data obtained by various processes to the nonvolatile memory. The storage device 103 also stores necessary information such as address book data. The operation unit 104 includes hardware keys provided in the mobile communication terminal 1, receives an operation input from the user, and supplies the received information to the control unit 102. Note that the hardware keys provided in the operation unit 104 are, for example, a power on / off key and some function keys for executing basic functions.

  The time control unit 105 manages the current date, current day, and current time. The GPS unit 106 and the GPS antenna 106A measure the current position of the own device. The wireless LAN unit 107 and the wireless LAN antenna 107A are for performing wireless communication with a nearby wireless LAN access point, connecting to the wireless LAN, and performing communication. In the mobile communication terminal 1, by transmitting identification information of a plurality of access points capable of communication to a predetermined server device through the wireless LAN unit 107 and the wireless LAN antenna 107A, the server device can identify the current location of the own device. You can also receive the offer.

  That is, in the mobile communication terminal 1, the GPS unit 106 and the GPS antenna 106A, and the wireless LAN unit 107 and the wireless LAN antenna 107A realize a function as a current position acquisition unit. Therefore, in the outdoors, the current position can be measured through the GPS unit 106 and the GPS antenna 106A, and the current position can be measured through the wireless LAN unit 107 and the wireless LAN antenna 107A in an indoor location where the current position cannot be measured through the GPS unit 106.

  The display unit 108 receives various image data and video data, converts them into video signals, and displays images and videos corresponding to the video signals on its own display screen. The touch panel 109 attached to the display screen of the display unit 108 constitutes a so-called software key together with information displayed on the display screen. Therefore, the control unit 102 can recognize an instruction input from the user based on information indicating the user's designated position from the touch panel 109 and information displayed on the display screen of the display unit 108 corresponding to the designated position. It is like that.

  The current position notification unit 110 is in a state in which a communication path is formed with a target partner by the function of the call application executed by the control unit 102 under the control of the control unit 102 and a call can be made The current position of the own device is notified to the other party as text information. As described above, the current position is the latest acquired through the GPS unit 106 and the GPS antenna 106A, or through the wireless LAN unit 107 and the wireless LAN antenna 107A. Note that the current position notification unit 110 can notify not only the current position of the own device but also the identification information of the mobile communication terminal 1 and information such as the current date and time acquired from the time control unit 105.

  The response information extraction unit 111 is in a state in which a communication path is formed with the intended partner by the function of the call application executed by the control unit 102 under the control of the control unit 102 and a call can be made The response information (text information) transmitted from the other party is extracted. The response information extracted by the response information extraction unit 111 is displayed on the display unit 108, for example.

  Under the control of the control unit 102, the call processing unit 112 decodes voice data from the other party received through the wireless communication unit 101, converts it into a voice signal, and supplies this to a speaker 112R as a receiver. Further, the call processing unit 112 converts the user's voice collected by the microphone 112 </ b> S serving as a transmitter into voice data, and transmits the voice data to the other party through the wireless communication unit 101.

  When the mobile communication terminal 1 having such a configuration makes a reservation by calling the target accommodation facility using the call application, the mobile communication terminal 1 automatically notifies the destination accommodation facility of its own location. To do. Thereby, on the target accommodation facility side, the current position of the mobile communication terminal 1 can be used as information for determining whether or not the user is a valid user. In addition, when the mobile communication terminal 1 makes a reservation by calling the target accommodation facility using the call application, the mobile communication terminal 1 receives response information (text information) related to the reservation from the accommodation facility, This is displayed on the display unit 108. Thereby, not only the call voice but also the result of the reservation can be acquired as the response information of the text information, and it can be surely confirmed whether or not the reservation has been properly made.

[Configuration example of reservation receiving terminal 3]
Next, a configuration example of the reservation receiving terminal 3 will be described. The basic configuration of the reservation receiving terminal 3 is shown in the block diagram on the upper end side of FIG. In FIG. 1, a communication I / F 301 converts a signal received via the network 2 into data that can be processed by the own device, or converts various data for transmission into a signal that conforms to a protocol and transmits it to the network 2. Or send it out.

  The control unit 302 controls each unit of the reservation receiving terminal 3, and is a computer device configured by connecting a CPU, a ROM, and a RAM through a CPU bus (not shown). The control unit 302 also functions as a call application execution unit that executes the above-described free call application and performs transmission and reception of text information using a voice call over the Internet and a text chat function. Of course, the control unit 302 can execute not only a free call application but also various application programs.

  The storage device 303 includes a hard disk as a recording medium, and performs writing / recording holding / reading / deleting various application programs and data obtained by various processes to the hard disk. The hard disk of the storage device 303 also stores necessary information such as a customer list (phone book data).

  The operation unit 304 receives an operation input from the user and supplies the received information to the control unit 102. Specifically, the operation unit 304 includes a pointing device called a keyboard or a mouse having alphabet keys, numeric keys, and various function keys. The reservation DB 305 and the map DB 306 are formed on a large-capacity recording medium such as a hard disk. Here, “DB” in the reservation DB 305 and the map DB 306 is an abbreviation for a database.

  The reservation DB 305 stores and holds reservation data and provisional reservation data indicating when and who has reserved which room. The map DB 306 stores and holds map information for displaying a map. The map DB 306 specifies an address corresponding to the current position based on the current position of the mobile communication terminal 1 transmitted from the mobile communication terminal 1 of the reservation source user, or displays a map including the current position. This is used when displaying on a display unit 307 to be described later.

  The display unit 307 receives various image data and video data, converts them into video signals, and displays images and videos corresponding to the video signals on its own display screen. When the current position extraction unit 308 is in a state in which a communication path is formed with the other party by the function of the call app executed by the control unit 302 under the control of the control unit 302 and a call can be made. Then, the current position notified as text information from the destination is extracted. The address specifying unit 309 refers to the map DB 306 based on the current position extracted by the current position extracting unit 308, specifies a corresponding address, and displays a map in a predetermined range including the current position. Read map data.

  The reservation processing unit 310 is in a state where a communication path is formed with the other party by the function of the call application executed by the control unit 302 under the control of the control unit 302 and a call can be made. Then, a reservation acceptance screen described later is formed and displayed on the display unit 307. Then, the reservation processing unit 310 performs processing for displaying information input through the operation unit 304 on the reservation reception screen displayed on the display unit 307. Then, when a reservation is accepted or a cancellation of a reservation is accepted, a process for updating the reservation information in the reservation DB 305 is performed.

  When the response information notification unit 311 is in a state in which a communication path is formed with the other party by the function of the call application executed by the control unit 302 under the control of the control unit 302 and a call can be made. Next, response information (text information) relating to the reservation is formed and notified to the other party. Specifically, the response information notification unit 311 forms a notification that the reservation has been accepted, a notification that the reservation has been canceled, a notification that the reservation cannot be received, etc. Notify Under the control of the control unit 302, the call processing unit 312 decodes voice data from the other party received through the communication I / F 301, converts it into a voice signal, and supplies this to the speaker of the handset 313. In addition, the call processing unit 312 converts the user's voice collected through the microphone of the handset 313 into voice data and transmits the voice data to the other party through the communication I / F 301.

  The reservation receiving terminal 3 having such a configuration can receive a reservation from the user by responding to a call for a reservation from a user (customer) using the function of the call application. When accepting the reservation, based on the user's address notified by call voice (verbal) and the current location automatically notified from the user's mobile communication terminal 1 as described above, Validity can be determined. Moreover, the response information regarding the reservation is formed and notified to the mobile communication terminal 1 of the reservation source user. Such processing is performed through a communication path formed (connected) by the call application.

[Example of reservation reception screen of reservation reception terminal 3]
2 and 3 are diagrams for explaining an example of a reservation reception screen used in the reservation reception terminal 3 of this embodiment. FIG. 2 shows a display example when the reservation can be officially accepted, and FIG. 3 shows a display example when the reservation cannot be officially accepted. Although details will be described later, the reservation reception screen is displayed on the display screen 307G of the display unit 307 of the reservation reception terminal 3 when the reservation reception application is activated.

  As shown in FIGS. 2 and 3, the reservation acceptance screen has a reservation request input field N1, a customer information input field N2, and a current position confirmation field K1. 2 and 3, the current position confirmation column K1 displays a map and an address corresponding to the current position transmitted from the mobile communication terminal 1 of the user who has formed a communication path using the call application. In addition, in the reservation request input field N1 and the customer information input field N2, when a communication path is formed using a call application, information notified by call voice is input through the operation unit 304.

  In other words, according to the reservation request from the user notified by a call, information is input to the period, number of persons, and room fields of the reservation request input field N1 through the operation unit 304. When these pieces of information are input, information indicating whether or not a room according to the request in the “vacant status” column is vacant is displayed based on the information in the reservation DB 305. In addition, when a room according to the request is vacant, the accommodation fee is displayed in the “accommodation fee” column based on the fee table of the storage device 303.

  In addition, information corresponding to each column of the name, address, business name, telephone number, and mobile phone in the customer information input column N2 is input through the operation unit 304 in accordance with information from the user notified by the call. In this embodiment, it is possible to enter a home address or work address in the address field, and when the work address is used, the work name is entered in the work name field. Will be entered. Here, either the home address or the work address is input, but it is also possible to input both.

  Then, the reservation processing unit 310 of the reservation receiving terminal 3 obtains the address specified by the address specifying unit 309 according to the current position notified from the user's mobile communication terminal 1 and the address input in the customer information input field N2. Compare. If the address specified by the address specifying unit 309 matches the input address, it is determined that the address information of the user is highly reliable and the identity has been confirmed, and reservation is possible.

  In the case of the example shown in FIG. 2, both the address notified by the call voice and the address corresponding to the current position automatically notified from the mobile communication terminal 1 match in “Shinjuku-ku, Tokyo…” Moreover, it can be confirmed that the resident of the address indicated by the bold line on the map is “Mr. Suzuki”. In this case, as shown in FIG. 2, a message indicating that the notified address matches the current position and the reservation is possible is displayed below the current position confirmation column K1, and a “reservation acceptance” button is displayed. B1 and a “stop” button B2 are displayed.

  When the “reservation acceptance” button B1 is selected, the reservation processing unit 310 updates the reservation information in the reservation DB 305 according to the information input on the reservation input screen shown in FIG. Formally accept. Then, the response information notification unit 311 forms response information indicating that the reservation has been accepted, notifies this to the mobile communication terminal 1 of the reservation source user, releases the formed communication path, and performs reservation acceptance processing. finish. Then, it waits for a reservation call from another user.

  On the other hand, as shown in FIG. 3, when the address notified by the call voice and the address corresponding to the current position automatically notified from the mobile communication terminal 1 do not match, the address notified by the user Is determined to be an address unrelated to the user. In the case of the example shown in FIG. 3, it can also be understood that the current position of the user indicated by a thick line is “XX building” of “Minato-ku, Tokyo ...”. In this case, as shown in FIG. 3, a message is displayed below the current position confirmation column K1 indicating that the notified address does not match the current position, so that a reservation cannot be made and the current position is urged to be confirmed. At the same time, a “provisional reservation” button B3 and a “cancel” button B2 are displayed.

  Then, the operator (person in charge) on the accommodation facility side that accepts the reservation using the reservation acceptance terminal 3 confirms the current position of the user through a call. Then, it is assumed that the user has informed by telephone that the place where the user is currently calling is, for example, a friend's home or a coffee shop. In this case, the reservation is accepted as a provisional reservation, and, for example, the user is prompted to make another reservation call using the call application from the address notified for the reservation within 24 hours. For example, if there is no re-reservation call within 24 hours, the temporary reservation is also discarded by calling voice. In addition, even if the current location of the user is confirmed by a call and there is no appropriate response, it is possible to take a response to reject the reservation request from the user.

  When the “provisional reservation” button B3 is selected, the reservation processing unit 310 updates the temporary reservation information in the reservation DB 305 according to the information input on the reservation input screen shown in FIG. Accept reservations. Then, the response information notifying unit 311 forms response information indicating that the provisional reservation has been accepted, transmits this to the mobile communication terminal 1 of the reservation source user, releases the formed communication path, and performs reservation acceptance processing. Exit. Then, it waits for a reservation call from another user.

  For example, when a reservation or provisional reservation is not made due to a request from the user, the “stop” button B2 shown in FIGS. 2 and 3 is operated. As a result, the input information is cleared, the formed communication path is released, and the reservation acceptance process is terminated. Then, it waits for a reservation call from another user.

[Example of response information transmitted from reservation receiving terminal 3 to mobile communication terminal 1]
FIG. 4 is a diagram for explaining an example of response information formed by the reservation receiving terminal 3 of this embodiment and transmitted to the mobile communication terminal 1 of the reservation source user. FIG. 4A shows an example of response information transmitted when a reservation is officially accepted, and FIG. 4B shows an example of response information transmitted when a provisional reservation is accepted.

  That is, as shown in FIG. 2, it corresponds to the address that is notified by call voice and is input to the address field of the customer information input field and the current position that is automatically notified from the mobile communication terminal 1 of the reservation source user. Assume that the address matches and the “reservation acceptance” button B1 is selected. In this case, as shown in FIG. 4A, the response information notifying unit 311 of the reservation receiving terminal 3 forms response information including the received reservation content and notifying that the reservation has been properly completed, Are transmitted to the mobile communication terminal 1. Then, in the mobile communication terminal 1, the response information extraction unit 111 functions to extract the response information and display it on the display screen 108G of the display unit 108 as shown in FIG. 4A.

  Moreover, as shown in FIG. 3, it is notified by the telephone call voice, and corresponds to the current position automatically notified from the address input in the address field of the customer information input field and the mobile communication terminal 1 of the reservation source user. Assume that the address does not match and the “provisional reservation” button B3 is selected. In this case, as shown in FIG. 4B, the response information notification unit 311 of the reservation receiving terminal 3 forms response information that prompts the user to make a reservation call again using the calling application from the address notified by voice. The data is transmitted to the mobile communication terminal 1 of the temporary reservation source user. Then, in the mobile communication terminal 1, the response information extraction unit 111 functions to extract the response information and display it on the display screen 108G of the display unit 108 as shown in FIG. 4B.

  In the mobile communication terminal 1 after displaying the response information shown in FIGS. 4A and 4B, the response information is stored in, for example, a predetermined area of the storage device 103 and formed with the reservation receiving reservation terminal 3 as a reservation destination. The communication path is released. Thereby, the reservation process of the accommodation facility using the call application is completed.

  Here, although it has been described that response information is transmitted when a reservation is officially accepted and when a provisional reservation is accepted, the present invention is not limited to this. When the “Cancel” button B2 is selected on the reservation acceptance screens shown in FIGS. 2 and 3, response information such as “Waiting for another use. Hotel △△” is returned. May be.

[Processing of mobile communication terminal 1 and reservation receiving terminal 3]
Next, processing executed in each of the mobile communication terminal 1 and the reservation receiving terminal 3 described with reference to FIG. 1 will be described with reference to a flowchart.

[Reservation request processing executed in the mobile communication terminal 1]
First, the reservation request process executed by the mobile communication terminal 1 of the reservation source user will be described. FIG. 5 is a flowchart for explaining the reservation request process. The process shown in FIG. 5 is a process performed using the above-described call application, and by selecting execution of the call application through the touch panel 109 from a predetermined menu displayed on the display screen of the mobile communication terminal 1. It is executed in the control unit 102.

  For example, when using a calling application such as “skype”, a so-called login process is performed in which information (account or password) indicating his / her identity is input through the mobile communication terminal 1 and a connection or use start is applied. You may need to go there. In that case, a login process may be performed prior to the process shown in FIG. In the case of a calling application that does not require a login process when used, such as “Line”, the calling application may be executed.

  Further, in this embodiment, necessary information about the target accommodation facility is registered in the address book of the storage device 103 of the mobile communication terminal 1, and the accommodation facility is registered as a partner of a call by the call application. Shall. Such registration of necessary information about accommodation facilities can be easily performed by acquiring information on accommodation facilities that can be reserved by the telephone application through the telephone application. In addition, information on accommodation facilities listed in a travel guidebook or the like can be registered in the address book of the mobile communication terminal 1 through the operation unit 104, and can be registered as a call partner of the call application.

  When the call application is executed, the control unit 102 receives designation (instruction input) of the other party through the touch panel 109, and starts a process of calling the other party (step S101). Next, the control unit 102 controls the GPS unit 106 or the wireless LAN unit 107 to acquire the current position of the own device (step S102). Then, the control unit 102 determines whether or not there is a response from the other party who made the call with the call application (step S103).

  In the determination process of step S103, when determining that there is no response from the other party, the control unit 102 receives an end operation through the touch panel 109 (step S104), and determines whether the end operation has been received (step S104). S105). If it is determined in step S105 that the end operation has not been accepted, the processing from step S103 is repeated, and the call to the target destination, in this case, the target accommodation facility is continued. If it is determined in the determination process in step S105 that an end operation has been received, the call application is ended.

  Further, when it is determined in the determination process of step S103 that there is a response from the other party, the control unit 102 forms a communication path with the other party through the wireless communication unit 101 so that a call can be made. (Step S106). Thereby, the user of the mobile communication terminal 1 can make a call with the other party and notify the other party of necessary information by calling voice. Then, the control unit 102 controls the current position notification unit 110 to notify the other party of the current position acquired in step S102 as text information to the other party through the wireless communication unit 101 (step S107).

  Next, the control unit 102 controls the response information extraction unit 111 to extract response information from the counterpart (step S108). Thereafter, the control unit 102 determines whether or not the response information from the other party has been extracted (step S109). When it is determined that the response information has been extracted, the control unit 102 displays the response information on the display unit 108 (step S110).

  Then, after the process of step S110 or when it is determined in the determination process of step S109 that the response information is not extracted, the control unit 102 receives a predetermined end operation from the user through the touch panel 109 (step S111). . In this case, after confirming the response information described with reference to FIG. 4 displayed on the display screen of the display unit 108, the user performs a predetermined end operation such as selecting a “end phone” button.

  Then, in step S111, the control unit 102 determines whether or not an end operation has been accepted (step S112). When it is determined that the end operation has not been received, the control unit 102 continues the processing from step S108. In this case, the call is continued with the other party. For example, in response to a question from the other party, the necessary information is notified or the user of the mobile communication terminal 1 provides the necessary information. Can continue to receive. If it is determined in step S112 that the end operation has been accepted, predetermined end processing such as releasing a communication path formed with the other party is executed (step S113), and the processing in FIG. Exit.

  In this way, the reservation source user executes a predetermined call application using his / her mobile communication terminal 1 and forms a communication path with the other party to make a call, thereby making the target accommodation facility You can make a reservation request. And the said user can notify a partner's present position to an other party without being aware of anything, and can show an other party's own legitimacy. Thereby, it is possible to make a reservation to the target accommodation facility quickly and reliably.

  Normally, a call application does not have a function of acquiring the current position or notifying the other party of the acquired current position. For this reason, what is necessary is just to add the said function to a telephone call application as what is called a plug-in function. Of course, a new call application provided with a function of acquiring the current position or notifying the other party of the acquired current position may be configured and used.

[Reservation acceptance processing executed in the reservation acceptance terminal 3]
Next, the reservation reception process executed at the reservation reception terminal 3 of the accommodation facility that is the reservation destination will be described. 6 and 7 are flowcharts for explaining the reservation receiving process. The processing shown in FIGS. 6 and 7 is performed by executing a predetermined reservation reception application, and the above-described call application is used in the reservation reception application. Therefore, as described above, if the call application needs to perform login processing in advance, it is assumed that the login processing is performed in advance before the execution of the reservation reception application.

  Then, it is assumed that the operation unit 304 is operated by the operator of the reservation reception terminal 3 and the reservation reception application is executed. In this case, under the control of the control unit 302, the reservation processing unit 310 forms a reservation acceptance screen having the configuration shown in FIGS. 2 and 3 and displays it on the display screen 307G of the display unit 307 (step S201). At this time, it is an initial state in which input information, map information, and the like are not displayed in any of the reservation request input field N1, the customer information input field N2, and the current position confirmation field K1 on the reservation reception screen.

  Then, the control unit 302 of the reservation receiving terminal 3 is in a waiting state for a call (incoming call) from the other party to the own device by the function of the call application (step S202). If it is determined in the determination process of step S202 that there is a call to the own device, the control unit 302 forms a communication path with the other party through the communication I / F 301 so that a call can be made with the other party. (Step S203). Thereafter, the control unit 302 controls the current position extraction unit 308 to receive and extract the current position of the mobile communication terminal 1 transmitted from the counterpart mobile communication terminal 1 (step S204).

  Then, under the control of the control unit 302, the address specifying unit 309 functions to display a map and an address corresponding to the current position in the current position confirmation column K1 on the reservation reception screen as shown in FIGS. (Step S205). Specifically, in step S204, based on the current position extracted in step S203, the address specifying unit 309 refers to the map DB 306, acquires a map and an address corresponding to the current position, and stores these information. Displayed in the current position confirmation column K1 on the reservation acceptance screen.

  And the control part 302 receives the input of the information with respect to the reservation desired input column N1 and the customer information input column N2 of a reservation reception screen through the operation part 304 (step S206). Therefore, in step S205, the operator of the reservation receiving terminal 3 makes a call with the other party through the call processing unit 312 and the handset 313, thereby inputting information to be input into the reservation request input field N1 and the customer information input field N2. Listen. Then, the operator performs processing for inputting the listened information to the reservation request input field N1 and the customer information input field N2 on the reservation reception screen displayed on the display unit 307 through the operation unit 304.

  Thereafter, the control unit 302 determines whether or not necessary information has been input in the reservation request input field N1 and the customer information input field N2 on the reservation reception screen (step S207). If it is determined in step S207 that necessary information has not yet been input, the processing from step S206 is repeated to continue receiving input information on the reservation reception screen. Also, assume that it is determined in the determination process in step S206 that all necessary information has been input. In this case, under the control of the control unit 302, the reservation processing unit 310 uses the operation unit 304 to enter the customer information input field N2 on the reservation reception screen and the current state of the mobile communication terminal 1 specified by the address specifying unit 309. The address corresponding to the position is compared (step S208).

  Then, the reservation processing unit 310 determines whether or not both addresses to be compared match (step S209). Assume that it is determined in the determination process in step S209 that both addresses match. In this case, as described with reference to FIG. 2, the reservation processing unit 310 displays a message indicating that both addresses match, a “reservation acceptance” button B1, and “cancel” on the lower side of the current position confirmation column K1. "Button B2 is displayed (step S210). Also, assume that it is determined in the determination process in step S209 that both addresses do not match. In this case, as described with reference to FIG. 3, the reservation processing unit 310 has a message indicating that the addresses do not match below the current position confirmation column K1, a “provisional reservation” button B3, A “stop” button B2 is displayed (step S211).

  Then, after the process of step S210 or step S211, the reservation processing unit 310 proceeds to the process shown in FIG. 7 under the control of the control unit 302, and receives an operation input from the operator of the reservation receiving terminal 3 through the operation unit 304. Accept (step S212). Then, the reservation processing unit 310 determines whether or not the operation input received through the operation unit 304 is a selection input of a “reservation reception” button (step S213).

  When it is determined in the determination process of step S213 that the received operation input is a selection input of the “reservation reception” button B1, new reservation information is updated in the reservation DB 305 based on the information input on the reservation reception screen. Reservation processing is executed (step S214). Thereafter, under the control of the control unit 302, the response information notification unit 311 functions to form response information (notification that the reservation has been accepted) as shown in FIG. 4A, and this is used as text information. The user's mobile communication terminal 1 is notified (step S215). Thereafter, the information in the reservation request input field N1, customer information input field N2, and current position confirmation field K1 on the reservation reception screen is deleted, or the communication path formed with the other party of the call is released. A predetermined termination process such as is performed (step S216). Thereafter, the control unit 302 repeats the processing from step S202 of FIG.

  Further, it is assumed that in the determination process of step S213, it is determined that the operation input received by the reservation processing unit 310 is not the selection input of the “reservation reception” button. In this case, the reservation processing unit 310 determines whether or not the operation input received through the operation unit 304 is a selection input of the “provisional reservation” button B3 (step S217). In the determination process of step S217, when it is determined that the received operation input is a selection input of the “provisional reservation” button B3, new temporary reservation information is updated in the reservation DB 305 based on the information input on the reservation reception screen. The temporary reservation process is executed (step S218).

  Thereafter, under the control of the control unit 302, the response information notification unit 311 functions to form response information (notification that formal reservation is not accepted) as shown in FIG. 4B, which is used as text information. The mobile communication terminal 1 of the reservation source user is notified (step S219). Thereafter, the predetermined end process described above is performed (step S216), and then the control unit 302 repeats the process from step S202 of FIG.

  Also, in the determination process of step S217, it is determined that the operation input received by the reservation processing unit 310 is not a selection input of the “provisional reservation” button B3. In this case, the reservation processing unit 310 determines whether or not the operation input received through the operation unit 304 is a selection input of the “stop” button B2 (step S220). Assume that in the determination process of step S220, it is determined that the accepted operation input is not a selection input of the “stop” button B2. In this case, since a valid operation input is not received, the reservation processing unit 310 repeats the processing from step S212 and receives an operation input from the operator.

  Further, when it is determined in the determination process of step S220 that the received operation input is a selection input of the “stop” button B2, the above-described predetermined end process is performed (step S216), and thereafter, step S202 of FIG. 6 is performed. Repeat the process from.

  In this way, in the accommodation facility as the reservation destination, the reservation reception terminal 3 can be used to receive a reservation from the reservation source through a call using the call application. Then, it is confirmed whether or not the current position of the mobile communication terminal 1 automatically notified from the mobile communication terminal 1 of the reservation source user matches the address notified by the call voice from the user. The legitimacy of the user can be determined easily and accurately.

  In the embodiment described above, the case where the reservation of the accommodation facility or the temporary reservation is performed has been described. However, the reservation cancellation process or the transition process of the temporary reservation to the main reservation is also basically performed as described above. This can be done in the same way as for provisional reservations. For example, in the case of reservation cancellation processing, the cancellation processing is performed as follows. First, as in the case of the reservation described above, it is assumed that a call made using the call application is accepted. In this case, based on the current position of the mobile communication terminal 1 transmitted from the user's mobile communication terminal 1, a map and an address corresponding to the current position are displayed in the current position confirmation column K1 of the reservation reception screen.

  Then, when the user's name notified by the call voice and the reservation period are entered in the corresponding fields on the reservation reception surface, the information already entered is displayed in the reservation request entry field N1 and the customer information entry field N2. . Then, when the address according to the current location newly notified this time matches the address already notified and input, the cancellation can be accepted. Accordingly, even if a person other than the person who made the reservation makes a cancellation from a location different from the notified address, the cancellation can be prevented. In some cases, a true user can make a cancellation call from outside the office. In that case, it is confirmed from the content of the call and the current location of the user is confirmed to confirm that the user is the reservation person himself. If it can be done, it can be canceled. The same process can be performed in the case of a process for shifting from a temporary reservation to a full reservation.

  In the case of reservation cancellation processing or provisional reservation transition processing, there is no change in the processing executed in the mobile communication terminal 1 of the reservation source user.

[Effect of the embodiment]
According to the reservation reception system of the above-described embodiment, the reservation source user uses his / her mobile communication terminal 1 and uses a call application, so that the call charge is basically free. You can make reservations for accommodation. Then, the reservation source user is unaware of the current location of the mobile communication terminal 1 to the accommodation facility that is the partner, and the current location of the mobile communication terminal 1 matches the address notified by the call voice. Can prove the validity of the self. For this reason, for example, the dropped or stolen mobile communication terminal 1 is misused to make a false reservation, so that the user of the mobile communication terminal 1 may suffer damage or damage to the accommodation facility side. It can be prevented from being trapped.

  Moreover, from the accommodation facility side of the reservation destination, the current location of the mobile communication terminal 1 automatically notified from the mobile communication terminal 1 of the reservation source user is used, and the current location and the address notified by call voice Can be clearly discriminated whether or not. Thereby, it is possible to preferentially accept a reservation request from a highly legitimate user whose current position of the mobile communication terminal 1 matches the address notified by the call voice. In addition, it is possible to prevent a reservation from a user who is likely to be canceled or a reservation of mischief.

[Modification]
In the above-described embodiment, the case where the present invention is applied to the reservation reception system for accommodation facilities has been described as an example. However, the present invention is not limited to this. In addition to reservations for accommodation facilities and restaurants, the present invention can also be applied to reception systems such as so-called TV shopping and telephone shopping, in which product purchases and service provision requests are made by telephone voice calls. Moreover, this invention is applicable also to the system which receives the request of the delivery service (what is called delivery service) of the food and drink which a restaurant provides.

  It can also be used for restaurant reservations going forward. In this case, since the current location of the user's mobile communication terminal 1 can be confirmed on a map, it is possible to easily and accurately confirm whether the call is a reservation phone call from a person who is located within a distance that can be visited or a phone call for mischief. Can do. Further, the present invention can also be applied to a system that accepts declines such as reservations. Specifically, the present invention can be applied to a system that accepts an admission decline from an admission applicant who has given admission permission in various schools. In this case, it is possible to accept only a withdrawal request from an admission applicant who has contacted from the registered address. Therefore, it is possible to eliminate applications for withdrawal from harassment or mischief. In this way, the present invention can be widely applied to systems that make various requests through telephone calls using voice calls.

  In the above-described embodiment, the mobile communication terminal 1 used by the reservation source user has been described as a high-function mobile phone terminal called a smartphone. However, the present invention is not limited to this. For example, a portable information terminal called a tablet terminal can be used as the portable communication terminal 1. In short, various portable communication devices having a communication function and capable of installing and executing a predetermined call application can be used as the portable communication terminal 1.

  The reservation reception terminal 3 can also be realized by installing a reservation application on a personal computer, or a dedicated reservation reception terminal (request reception terminal) can be formed.

  In addition, the configuration of the reservation DB 305 provided in the reservation receiving terminal 3 can be variously configured according to the request receiving side. Of course, the reservation accepting screen described with reference to FIGS. 2 and 3 is also an example, and various configurations can be adopted depending on the side accepting the request. Similarly, the response information described with reference to FIG. 4 can have various configurations depending on the side receiving the request. In the above-described embodiment, the reservation receiving terminal 3 has the map DB 306. However, the present invention is not limited to this. The map DB may be configured to receive provision from a map server provided on the Internet.

  Further, in the above-described embodiment, an address such as home or office notified by voice from the user (customer) is input to the reservation receiving terminal 3, and an address specified based on the current position automatically notified The comparison is made on the assumption that the reservation reception terminal 3 performs the comparison. However, it is not limited to this. For example, the person in charge of the reservation accepting the address notified by voice and the address specified and displayed based on the current position automatically transmitted from the terminal device on the user (customer) side May be compared to determine match / mismatch. And it is of course possible to accept a reservation when it is determined that they match. When doing in this way, it is suitable, for example when applying to the system which receives the request of the delivery service (what is called delivery service) of the food and drink which a restaurant provides.

  In the above-described embodiment, as described with reference to FIG. 4, the response information is returned as text information. However, the present invention is not limited to this. Of course, the reply information as the text information may not be returned, and it may be stopped only by notifying the voice message having the same contents as the reply information shown in FIG. That is, a response to a request from a user such as a reservation may be stopped only by voice through the formed communication path, or may be notified as text information. Of course, response information for the request may be returned by both voice and text information.

  Further, in the above-described embodiment, the mobile communication terminal 1 automatically notifies the reservation receiving terminal 3 of the current position of the mobile communication terminal 1, but the present invention is not limited to this. For example, after a communication path is connected between the mobile communication terminal 1 and the reservation receiving terminal 3 using a call application, the mobile communication terminal 1 requests the mobile communication terminal 1 to provide the current position from the reservation receiving terminal 3, and You can also receive the current location from

  The present invention can be applied to a case where voice communication and a communication path are connected through a network that can transmit and receive position information as text information, for example.

[Others]
Further, as can be seen from the description of the above-described embodiment, the GPS unit 106 and the GPS antenna 106A, the wireless LAN unit 107, and the wireless LAN antenna 107A of the mobile communication terminal 1 function as current position acquisition means of the communication terminal device. Is realized. Further, the wireless communication unit 101 of the mobile communication terminal 1 realizes a function as a communication unit of the communication terminal device. In addition, the control unit 102 and the call processing unit 112 of the mobile communication terminal 1 cooperate to realize a function as a call function realizing unit of the communication terminal device, and the current position notification unit 110 of the mobile communication terminal 1 performs communication. A function as a current position notification means of the terminal device is realized. Further, the response information extraction unit 111 of the mobile communication terminal 1 realizes a function as a response extraction unit of the communication terminal device, and the display unit 108 of the mobile communication terminal 1 realizes a function as an output unit of the communication terminal device. .

  Further, the communication I / F 301 of the reservation receiving terminal 3 realizes the function of the communication means of the receiving terminal device, and the control unit 302, the call processing unit 312 and the handset 313 of the reservation receiving terminal 3 function as the call realizing means. Realized. Further, the current position extracting unit 308 of the reservation receiving terminal 3 realizes a function as current position extracting means of the receiving terminal apparatus, and the address specifying unit 309 of the reservation receiving terminal 3 realizes function as address specifying means of the receiving terminal apparatus. doing. Further, the response information notifying unit 311 of the reservation receiving terminal 3 realizes a function as response notifying means of the receiving terminal device.

  Moreover, the process of the flowchart shown in FIG. 5 corresponds to the request execution program of the present invention executed by the mobile communication terminal 1. 6 and 7 corresponds to the request reception program of the present invention executed by the reservation reception terminal 3. Further, the method realized by the processing shown in FIG. 5 executed in the mobile communication terminal 1 and the processing shown in FIGS. 6 and 7 executed in the reservation receiving terminal 3 corresponds to the request receiving method of the present invention. To do.

  DESCRIPTION OF SYMBOLS 1 ... Portable communication terminal, 101 ... Wireless communication part, 102 ... Control part, 103 ... Memory | storage device, 104 ... Operation part, 105 ... Time control part, 106 ... GPS part, 106A ... GPS antenna, 107 ... Wireless LAN part, 107A DESCRIPTION OF SYMBOLS ... Wireless LAN antenna, 108 ... Display part, 109 ... Touch panel, 110 ... Current position notification part, 111 ... Response information extraction part, 112 ... Call processing part, 112R ... Handset (speaker), 112S ... Handset (microphone), DESCRIPTION OF SYMBOLS 2 ... Network, 3 ... Reservation reception terminal, 301 ... Communication I / F, 302 ... Control part, 303 ... Memory | storage device, 304 ... Operation part, 305 ... Reservation DB, 306 ... Map DB, 307 ... Display part, 308 ... Present Position extraction unit, 309 ... address specifying unit, 310 ... reservation processing unit, 311 ... response information notification unit, 312 ... call processing unit, 313 ... handset

Claims (8)

A request reception system formed by connecting a communication terminal device on the requester side and a reception terminal device on the side receiving a request through a network,
The communication terminal device
Current position acquisition means;
A call function realizing means for forming a communication path with a partner terminal device through a communication means and enabling a call;
A current position notifying means for forming a communication path with the receiving terminal device as a request destination through the call function realizing means, and notifying the receiving terminal device of the current position acquired through the current position acquiring means;
The reception terminal device
A call function realizing means for forming a communication path with a partner terminal device through a communication means and enabling a call;
Forming a communication path with the communication terminal device of the client through the call function realization means, and extracting the current position transmitted from the communication terminal device;
A request reception system comprising: address specifying means for specifying an address corresponding to the current position based on the current position extracted by the current position extracting means. The request reception system according to claim 1,
The communication terminal device
When a communication path is formed with the reception terminal device as a target request destination through the call function realization means, and a request is made by a call, the communication is performed by a call transmitted from the reception terminal device. Response extraction means for extracting response information for the request;
Output means for outputting response information for the request extracted through the response extraction means,
The reception terminal device
A communication path is formed between the requester and the communication terminal device through the call function realization means, and when the request is received by a call, response information for the request from the communication terminal device is formed, and the communication A request reception system comprising response notification means for notifying a terminal device. The request reception system according to claim 1 or 2, wherein
A request made by a call between the requester side communication terminal device and the reception side reception terminal device is at least one of reservation application or cancellation, order application or cancellation, permission or permission decline. A system for accepting requests. The communication terminal device of the request reception system formed by connecting the communication terminal device on the requester side and the reception terminal device on the side receiving the request through a network,
Current position acquisition means;
A call function realizing means for forming a communication path with a partner terminal device through a communication means and enabling a call;
A current position notifying unit that forms a communication path with the reception terminal device as a request destination through the call function realization unit and notifies the reception terminal device of the current position acquired through the current position acquisition unit; A characteristic communication terminal device. The reception terminal device of the request reception system formed by connecting the communication terminal device on the requester side and the reception terminal device on the side receiving the request through a network,
In the communication terminal device, the communication function realizing unit forms a communication path with the receiving terminal device as a request destination through the communication unit, and notifies the receiving terminal device of the current position acquired through the current position acquiring unit. That can
A call function realizing means for forming a communication path with a partner terminal device through a communication means and enabling a call;
Forming a communication path with the communication terminal device of the client through the call function realization means, and extracting the current position transmitted from the communication terminal device;
An addressing terminal device comprising: address specifying means for specifying an address corresponding to the current position acquired by the current position extracting means. A request execution program that is executed by a computer installed in the communication terminal device of a request reception system formed by connecting a communication terminal device on a requester side and a reception terminal device on a request reception side through a network. ,
A call function realization step in which the call function realization means forms a communication path with the other party's terminal device through the communication means so that the call can be made;
A current position notifying step in which a current path is formed by the current position notifying unit to notify the receiving terminal device of the current position acquired through the current position acquiring unit by forming a communication path with the receiving terminal device as a request destination through the call function realizing step. A request execution program characterized by executing and. A request reception program that is executed by a computer installed in the reception terminal device of a request reception system formed by connecting a communication terminal device on a requester side and a reception terminal device on a request reception side through a network. ,
In the communication terminal device, the communication function realizing unit forms a communication path with the receiving terminal device as a request destination through the communication unit, and notifies the receiving terminal device of the current position acquired through the current position acquiring unit. That can
A communication path is formed with the communication terminal device of the client through the call function realization means for forming a communication path with the partner terminal device through the communication means and enabling a call so that the call can be made. Call function realization steps to
A current position extracting step in which a current position extracting unit extracts a current position transmitted from the communication terminal apparatus by connecting a communication line to the requesting communication terminal apparatus through the call function realizing step;
An address specifying unit that executes an address specifying step of specifying an address corresponding to the current position acquired in the current position extracting step. A request reception method performed in a request reception system formed by connecting a communication terminal device on the requester side and a reception terminal device on the side receiving a request through a network,
In the communication terminal device,
A call function realization step in which the call function realization means forms a communication path with the other party's terminal device through the communication means, so that the telephone call can be made;
A current position at which the current position notifying unit notifies the receiving terminal device of the current position acquired through the current position acquiring unit by forming a communication path with the receiving terminal device of the request destination in the call function realizing step And a notification process,
In the reception terminal device,
A communication path is formed with the communication terminal device of the client through the call function realization means for forming a communication path with the partner terminal device through the communication means and enabling a call so that the call can be made. Call function realization process,
Forming a communication path with the requesting communication terminal device in the call function realization step, and a current position extracting unit for extracting the current position transmitted from the communication terminal device;
A request receiving program, wherein the address specifying means includes an address specifying step of acquiring an address corresponding to the current position extracted in the current position extracting step.

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