JP2004302934A - Service providing support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a service providing support system for arranging a service desired by a user so that the user can easily, conveniently, safely and rapidly receive it. <P>SOLUTION: In this service providing support system, a service server owned by the provider of the service providing support system is connected to a plurality of user terminals to be mutually communicable, and also to service provider devices owned by a plurality of service providers to be mutually communicable. The service server comprises a database part, a service providing necessary information processing part, a service demand inquiry processing part, a service demand information processing part, a service request information processing part, and a service providing processing part. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a service providing support system, and more particularly, to a service providing support system for the purpose of arranging a service so that a user can receive a service simply, conveniently, safely, and quickly.
[0002]
[Prior art]
With the rapid development of information and communication technology in recent years, it has become possible to perform various identification and collation procedures simply, reliably and at high speed, and to carry out various business transactions, including information processing of computer and other information terminal equipment such as computers. It is becoming more common to perform digital processing via the Internet.
[0003]
Specifically, for example, commercial transactions such as conventional mail-order sales and ticket sales are actually performed as electronic commerce using dedicated communication terminals or virtual shops built on the Internet. Issuance and confirmation of prepaid balance are also being performed by some institutions.
[0004]
Until now, job hunting students have generally used telephone, fax, mail, etc. to request or apply for materials to companies seeking employment. In addition, recruiting companies that recruit students obtain their own rosters and send materials to an unspecified number of students, etc., and gather recruitment candidates using recruitment agencies. With the development of information technology in Japan, a system that supports these employment and recruitment activities via the Internet has begun to operate.
[0005]
2. Description of the Related Art In recent years, IC cards have been used in various fields due to the recordability of large amounts of information and high security, and have been used as electronic money and prepaid cards as automatic sales of goods or as media for Internet access authentication. Mobile communication terminals such as mobile phones are also used as a medium for subscriber authentication to a mobile network.
[0006]
Here, in commercial transactions in IC cards and mobile communication terminals, it is possible to purchase goods or receive services without limitation regardless of age, etc., for example, sales of alcoholic beverages and tobacco at vending machines, For purchasing adult movie tickets, it is necessary to confirm that the person who purchases or accesses the product is an adult. Conversely, it is necessary to confirm that a person is not an adult when purchasing a ticket at a child fee for public transportation or using a child fee at various facilities.
[0007]
[Patent Document 1] JP-A-2001-357019
[0008]
[Patent Document 2] JP-A-2002-92450
[0009]
[Patent Document 3] JP-A-2002-109440
[0010]
[Patent Document 4] JP-A-2002-83226
[0011]
[Patent Document 5] JP-A-2002-251448
[0012]
[Problems to be solved by the invention]
However, conventional mobile communication terminals such as mobile phones do not store personal information such as age, gender, address, subscribed services, hobbies, preferences, etc., so that users who purchase products or receive services are provided. Could not specify attributes such as age group and gender, and could not determine whether they were eligible to purchase products or receive services.
[0013]
Personal authentication using the cryptographic calculation function of the IC card is a general-purpose technique for confirming that the other party facing the network is legitimate. However, age, gender, address, etc. It cannot be used to determine whether the user is entitled to purchase a product or receive a service.
[0014]
On the other hand, in these systems, the service provider develops the service individually, so the user who receives the service manages multiple ID numbers and passwords and accesses multiple homepages through a personal computer or mobile phone. There is a need to.
[0015]
It is an object of the present invention to provide a service providing support system for the purpose of arranging a service so that a user can receive a service simply, conveniently, safely, and quickly.
[0016]
[Means for Solving the Problems]
In order to solve the above-mentioned problem, a service providing support system of the present invention is configured such that a service server owned by a provider of the service providing support system and a plurality of user terminals are connected to each other so that they can communicate with each other, and A service providing support system in which a service provider-side device owned by a service provider is communicably connected to each other. The service server includes a database unit, a service providing required information processing unit, and a service request inquiry processing unit. , A service request information processing unit, a service request information processing unit, and a service provision processing unit.
[0017]
The user terminal is not particularly limited as long as it can communicate with the service server. As the user side terminal, for example, a mobile phone, a personal digital assistant (PDA), a Zaurus (registered trademark), a pocket PC, a palm OS, a mobile terminal, a client computer such as a notebook personal computer, a desktop personal computer, a car navigation system, a portable information terminal And the like.
[0018]
The service provider device owned by the service provider can communicate with the service server, and each user owns a mobile phone, a personal digital assistant (PDA), a Zaurus (registered trademark), a pocket PC, and a palm OS. It is necessary to be able to communicate with client computers such as mobile terminals, notebook personal computers, desktop personal computers, car navigation systems, portable information terminals, and IC cards. Examples of the service provider device owned by the service provider include client computers such as a mobile phone, a personal digital assistant (PDA), a Zaurus (registered trademark), a pocket PC, a palm OS, a mobile terminal, a notebook personal computer, and a desktop personal computer. , A car navigation system, a portable information terminal, and the like, as well as vending machines incorporating these terminals.
[0019]
The service server includes an information acquisition unit, a database unit, a service provision necessary information processing unit, a service request inquiry processing unit, a service request information processing unit, a service request information processing unit, a service provision processing unit, and an information output unit.
[0020]
The database unit includes a user database, a service content database, and a navigation map database, and includes a service request information database, a service request information database, and a service provision permission information database. One or more of a navigation information providing database and a service providing information database may be provided.
[0021]
In the user database, user identification information for identifying each user and personal information of each user are registered in association with each other.
[0022]
The user identification information includes, for example, a user ID number, but is not limited thereto, and includes various types of information that can identify each user.
[0023]
As personal information of each user, for example, various ID numbers such as a user ID number, name, kana name, handle name, address, permanent address, date of birth, age, gender, blood type, telephone number, FAX number, mobile number , Bus port number, driver's license number, social insurance number, personal e-mail address, credit card number, expiration date, bank account number, IC card number, occupation, department, work place, work location, job title, telephone number , Annual income, hobbies, educational background, occupational history, qualifications, family structure, future dreams, photographs, still images, videos, etc. that introduce individuals.
[0024]
In the service content database, service provider identification information for identifying each service provider and information on the service content of each service provider are registered in association with each other.
[0025]
The service provider identification information is not particularly limited as long as it is information that can identify each service provider, and includes, for example, a service provider identification number, a service provider telephone number, and a service provider's call name. Can be.
[0026]
Information on the service contents of each service provider includes, for example, service provider identification information, company name, business type, service contents, company contents, business office location, telephone number, FAX number, contact e-mail address, and homepage URL. , Product name, service name, offer price, discount rate, service provision conditions, catalogs, advertisements, product photos, photos showing service contents, still images and videos explaining the products and services, etc. It also includes service provision information necessary for providing the service sent from the service provider.
[0027]
Note that the personal information of each user and the information on the service contents of each service provider can be searched with a keyword.
[0028]
In the navigation map database, map data for navigation for guiding the user to the destination is registered.
[0029]
The service providing necessary information processing unit obtains, by the information obtaining unit, the service providing necessary information required for providing the service sent from each service provider, for each registered service provider registered in the service content database. It is a processing operation unit of a computer that performs a process of registering in the service content database.
[0030]
The service provision necessary information is information necessary for providing a service sent from each service provider, and varies depending on the content of the provided service and the service provider. The service provision necessary information includes, for example, a user ID number, a service number, a vending machine number, a prize number, a download destination number, a job number, a product number, a store number, an advertisement number, and a payment provided by each service provider. The information includes a destination, a payment amount, a payment method, a television program reservation number (for example, a G code), and other information necessary for providing a service.
[0031]
The service request inquiry processing unit registers, in the user database and the service content database, the service request inquiry information acquired by the information acquisition unit and required for the service requested by each user sent from each user side terminal. The information specified by the service request inquiry information is extracted from the information provided, the service provision shortage information that is insufficient in the service provision necessary information is determined, and the service provision shortage information is output from the information output unit. It is a processing operation unit of a computer that performs processing to be provided to the user side terminal.
[0032]
The service request inquiry information is not particularly limited as long as the user terminal and the contents of the service requested to be provided can be specified. For example, the user ID number and the desired service number, vending machine number, prize number, download destination number , A job number, a product number, a store number, a product name, a service name, a store name, a company name, a telephone number of a store / company, an advertisement number, a television program name, and the like.
[0033]
The method of providing the service provision deficiency information to each user terminal may be any method as long as the service provision deficiency information can be provided to each user. For example, the service provision deficiency information may be directly transmitted to the user terminal. And making the service provision shortage information directly downloadable from the user side terminal.
[0034]
The service request information processing unit registers the service request information or the service provision deficiency information acquired by the information acquisition unit, which specifies the content of the service requested by each user sent from each user terminal, in the user database. At the same time as performing the process of registering in the service request information database for each registered user, based on the service request information or the service provision shortage information, from among the provisions registered in the user database and the service content database, The service request information or the information specified by the service request deficiency information is extracted as service request extraction information, and the service request extraction information is associated with the service request information or the service request deficiency information and stored in the service request information database. Register as well as the service The service request extraction information and the service request information or the service request shortage information are edited into service request information requested by each service provider, and a service request information database is registered for each registered service provider registered in the service content database. This is a processing operation unit of the computer that performs a process of registering the information to the computer.
[0035]
For example, when service request information is sent from each user terminal, the service request information processing unit registers the registered user's personal information registered in the user database and the service content database based on the service request information. The information specified by the service request information is extracted from the registered service provider's required service provision information.However, due to lack of information, it can be edited as the service request information requested by each service provider. When it becomes impossible, the service request information is sent to the service request information inquiry processing section, and the service request information inquiry processing section determines the service provision shortage information that is insufficient in the service provision necessary information, and The service provision shortage information is notified to each user.
[0036]
Note that the process of editing the service request extraction information and the service request information or the service request shortage information into the service request information requested by each service provider includes issuing an electronic authentication. For example, when selling tobacco or alcohol, the service request information processing unit extracts age information from the personal information of the registered user registered in the user database, and issues an electronic certificate when the age limit is met. The issued electronic certificate is registered in the service request information database.
[0037]
The service request information processing unit reads the service request information from the service request information database in response to a request from a registered service provider registered in the service content database, and sends the service request information from the information output unit to each service provider side device. It is a processing operation unit of a computer that performs a transmission process.
[0038]
The service providing processing unit registers, in the user database, a service providing permission notification and / or a product to be provided to the user, obtained by the information obtaining unit, indicating that the service provided by each of the service providers is permitted to be provided. Registered in the service provision information database for each registered user, and based on the service provision permission notice, specified by the service provision permission notice from the information registered in the service content database and / or the navigation map database. The service providing permission information edited as information necessary for each user to enjoy the service is registered in the service providing information database for each registered user registered in the user database. Permission information and what you provide to the user It performs a process of providing the output unit to the user terminal, a processing operation of the computer.
[0039]
Examples of the “thing to be provided to the user” here include digitized music and video data, still images and moving images, and the like.
[0040]
The service provision permission information may have any content as long as it is information necessary for each user to enjoy the service, and is not particularly limited. For example, a user ID number, a service provision permission notification, a service Specific contents, things to be provided to the user, permission IDs, passwords, destinations and prices of goods, date and time of interviews, persons in charge, details of various procedures, map information to the destination, and the like are included.
[0041]
The method of providing the service providing permission information and the material to be provided to the user to each user terminal may be any method as long as the service providing permission information and the material to be provided to the user can be provided to each user. The provision permission information and the object to be provided to the user are directly transmitted to the user terminal, and the service provision permission information and the object to be provided to the user can be directly downloaded from the user terminal.
[0042]
As shown in FIG. 1, the service providing support system of the present invention has a user and a service provider so that a user can easily, conveniently, safely, and quickly receive a desired service.
[0043]
FIG. 2 shows an example of use in the service providing support system of the present invention.
[0044]
When a user purchases alcohol or tobacco, the user transmits information including a vending machine number and a user ID number for which the user desires to purchase alcohol or tobacco from the mobile terminal to the service server. The user sends an electronic certificate to the vending machine that wants to purchase alcohol or tobacco, and then transmits information including the user ID number and the electronic certificate, and notifies the user of the sales permission. Thus, after receiving the sales permission notification from the service server, the user can purchase alcohol or tobacco by transmitting the user ID number from the portable terminal in front of the vending machine that wants to purchase alcohol or tobacco. Becomes possible.
[0045]
When a user applies for a prize such as a television or a magazine, information including a prize number and a user ID number is transmitted from the mobile terminal to the service server to inquire about insufficient information generated when applying for the prize, and thereafter, a questionnaire, etc. When the information including the prize application shortage information and the user ID number is transmitted to the service server, the service server creates an application document in a format requested by the service provider and transmits the application document to the service provider who applies for the prize application. . As a result, the user can apply for the prize with a minimum of effort, and is required after winning the prize, for example, various procedures when a car is won, procedures for obtaining a passport or the like when traveling abroad. In addition to reducing the number of procedures, the service server provides the service provider with only minimum information that meets the needs of the service provider, so that the risk of misuse of the information is low.
[0046]
When a user downloads data such as music or video, the user transmits information including a download destination number and a user ID number from a home computer to a service server via the Internet. The information including the user ID number and the download destination number is transmitted to the service provider that provides the data. Thereafter, the service server receives the download permission notification, the permission ID, and the password transmitted from the service provider that provides the data such as music and video, and transmits the notification to the user's e-mail address. Thereby, after receiving the e-mail, the user can download data such as music and video by inputting a permission ID and a password on a predetermined homepage.
[0047]
When the user goes to the concert, the user sends information including the service number and the user ID number from the portable terminal to the service server, and the service server notifies the service provider operating the concert of the user ID number. And information including the desired concert name. Thereafter, the service server receives the information on the concert transmitted from the service provider that operates the concert, and transmits the information to the user's e-mail address. Accordingly, the user does not need to bring the ticket to the concert venue, and can enjoy the concert by bringing the IC card close to an entrance gate or the like of the concert venue.
[0048]
When the user is engaged in job hunting, when the user transmits information including the job offer number and the user ID number from the portable terminal to the service server, the service server creates a resume and a job history, and performs a job offer. Send to company. Thereafter, when the service server receives an interview request notification from the company that is recruiting, it sends a notice to the user's e-mail address. This allows the user to receive an interview if the company that has applied is desired.
[0049]
Although not shown in FIG. 2, the service providing support system of the present invention is also effective for a TV program recording service and a rental video / CD service providing service.
[0050]
That is, when the user transmits, for example, information including a TV program recording number and a user ID number from the mobile phone to the service server, the service server sends a user ID number and a TV The information including the program recording number is transmitted. Thereafter, the service server receives the information including the recording data of the television program transmitted from the service provider that provides the television program recording service, registers the information in the service provision information database, and stores the television program recording information in the user's e-mail address. The information including the fact that the recording is completed and the permission ID and the password are transmitted. Thus, the user can download the recording data of the TV program by inputting the permission ID and the password on a predetermined homepage after receiving the e-mail, and can obtain the recording data of the TV program. You will be able to watch the program.
[0051]
In the service providing support system of the present invention, the service server may be configured to further include a position search service processing unit described below.
[0052]
The position search service processing unit, based on the user position information and service search information transmitted from each user terminal acquired by the information acquisition unit, from among the information registered in the service content database and the navigation map database. The information specified by the user position information and the service search information is extracted and edited as position search service information to be provided to each user terminal, and the position search service information is registered in the user database. It is a processing operation unit of a computer that performs a process of registering each registered user in the location search service information database and providing the information output unit to each user terminal.
[0053]
In the service providing support system of the present invention provided with the position search service processing unit, since the position of the user can be grasped, it is possible to provide information more suitable for the user's request.
[0054]
The user location information is information that can specify the current location of each user, and includes, for example, GPS location information, navigation system location information, place names, famous buildings, predetermined map numbers, home phone numbers, store phone numbers, and the like. No.
[0055]
The service search information may be any information that can specify the contents of the service desired by the user. For example, the service name, vending machine type, product name, store name, service search keyword, job title, public facility name, building name Information specifying the contents of service provision, such as station names, parking lots, numbers identifying schools, etc., the shortest distance, within a radius of 1 km, within 10 minutes on foot, within 10 minutes by car, etc. , Information for specifying service search conditions such as desired price range, transportation costs, and transit conditions for transportation.
[0056]
The location search service information includes list information of service search results satisfying desired conditions and accompanying map information to a destination.
[0057]
The method of providing the location search service information to each user side terminal may be any method as long as the location search service information can be provided to each user. For example, the location search service information may be directly transmitted to the user side terminal. And making the location search service information directly downloadable from the user terminal.
[0058]
An example of use in the service providing support system of the present invention including a position search service processing unit will be described with reference to FIG.
[0059]
When the user transmits the conditions of the product number, the current location number, the desired price range, and the shortest distance from the mobile terminal to the service server, the service server transmits information matching these conditions from the information registered in the service content database. At the same time, the corresponding map information is extracted from the information registered in the navigation map database, and then the service search result information and the accompanying map information are edited as position search service information and transmitted to the user's mobile terminal. As a result, the user can not only quickly find a store that sells a product that satisfies the desired condition, but also can obtain a map to the destination, and can easily purchase a product that satisfies the desired condition. Become.
[0060]
In the service providing support system of the present invention, the service server may be configured to further include a navigation processing unit described below.
[0061]
The navigation processing unit, based on the navigation desired position information about the position at which the navigation is desired sent from each user terminal acquired by the information acquisition unit, selects the navigation request from the information registered in the navigation map database. The information specified by the position information is extracted, edited as navigation map information to be provided to each user terminal, and the navigation map information is registered in the navigation information providing database for each registered user registered in the user database. A processing operation unit of the computer that performs a process of transmitting from the information output unit to each user terminal.
[0062]
In the service providing support system of the present invention including the navigation processing unit, it is possible to grasp the desired navigation position of the user one by one, and to provide the user with the optimal navigation map information in real time, so that the user is lost in the destination. It can be reached easily and quickly without having to, and the route to the destination can be properly known.
[0063]
The desired navigation position information is information that can specify a desired navigation position. For example, GPS position information, navigation system position information, place name, famous building, predetermined map number, home telephone number, store telephone number And the like.
[0064]
An example of use in the service providing support system of the present invention including a navigation processing unit will be described with reference to FIG.
[0065]
For example, if the user purchases alcohol or tobacco, after the user receives the sales permission notification and sends the desired navigation position information from the mobile phone to the service server, the navigation map information is sent to the mobile phone. It is possible to reach a vending machine that wants to purchase alcohol or tobacco without hesitation.
[0066]
For example, if a user goes to a concert and sends the desired navigation information from the mobile phone to the service server on the day of the concert, the navigation map information is sent to the mobile phone. It is possible to reach.
[0067]
For example, if the user is engaged in job hunting, after the user receives an interview request notification, and sends the desired navigation position information from the mobile phone to the service server, the navigation map information is sent to the mobile phone. In addition, it is possible to omit the preliminary inspection before the interview, and on the day of the interview, it is possible to go to the interview venue with plenty of time.
[0068]
In the service providing support system of the present invention, the service server may be configured to further include a service proposal processing unit described below.
[0069]
The service proposal processing unit is one or more selected from the service request information, the service request shortage information, the service request extraction information, the service provision permission information, and information registered in the user database. Based on the information included in the information, from among the information registered in the service content database and the navigation map database, the service request information, the service request shortage information, the service request extraction information, the service provision permission information, A service proposal for extracting information specified by information included in one or more pieces of information selected from information registered in the user database, and proposing service provision to each user side terminal. Edited as information, the service proposal information is converted to the user data Register the service proposed information database for each registered user registered in the over scan, and performs a process for providing to each user terminal from the information output unit, a processing operation of the computer.
[0070]
In the service providing support system of the present invention including the service proposal processing unit, the service request information, the service request shortage information, the service request extraction information, and the service provision are provided from among the information registered in the service content database and the navigation map database. For extracting information specified by information included in one or more pieces of information selected from permission information and information registered in a user database, and providing service provision to each user side terminal. Since the information is edited as the service proposal information, various services related to the service desired by the user and a new service according to the user's needs can be proposed, and the satisfaction of the user who receives the service can be further increased. .
[0071]
The method of providing the service proposal information to each user side terminal may be any method as long as the service proposal information can be provided to each user. For example, the service proposal information can be directly transmitted to the user side terminal or the user side terminal can be provided. For example, it is possible to directly download service proposal information from a terminal.
[0072]
The following is an example of use in the service provision support system of the present invention including the service proposal processing unit.
[0073]
For example, if a user transmits service request information from a mobile phone to a service server and purchases a theme park ticket, the schedule and contents of attractions and the like performed at the theme park where the user purchased a ticket from the service server to the mobile phone Information such as the reservation status of the attraction and the availability of the parking lot is sent. With this, the user can also obtain information necessary when going to the theme park and tickets for attractions and the like, and can secure a parking lot and the like. In such a case, troubles or the like that occur in the event of a theme park can be prevented, and the enjoyment of playing in a theme park can be further enhanced.
[0074]
For example, if a user wants to eat ramen at a ramen restaurant after watching a special feature of a delicious ramen restaurant on a TV program, the personal computer at home sends the TV program name and the telephone number of the store to the service server. Is transmitted from the service server, information such as an advertisement of the shop, a menu, a service introduction image, a map to the shop, and the like are immediately sent to the personal computer at home. Thus, the user can obtain detailed and accurate information about the ramen shop, and thus the desire to go to the shop and eat ramen is further increased.
[0075]
For example, when the user transmits service request information from the mobile terminal to the service server and purchases a concert ticket, the service server provides information on the service video of the concert for which the ticket was purchased from the service server to the mobile terminal, and related videos and music. Information is sent. This allows the user to not only enjoy the videos and music related to the concert before going out to the concert, but also to go to the concert venue while watching these videos, videos and music. The fun in the game will be further enhanced.
[0076]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, preferred embodiments of the present invention will be described with reference to the accompanying drawings.
[0077]
FIG. 3 illustrates an example of a basic configuration of the service providing support system 1 of the present invention.
[0078]
3, the service server 2 includes an information acquisition unit 3, a database unit 4, a service provision necessary information processing unit 5, a service request inquiry processing unit 6, a position search service processing unit 7, a service request information processing unit 8, a service request It has an information processing section 9, a service provision processing section 10, a navigation processing section 11, a service proposal processing section 12, and an information output section 13.
[0079]
As shown in FIG. 4, the database unit 4 includes a user database 4a, a service content database 4b, a navigation map database 4c, a service request information database 4d, a service request information database 4e, a service provision information database 4f, and a position search service. An information database 4g, a navigation information providing database 4h, and a service proposal information database 4i are provided.
[0080]
In the user database 4a, for each registered user 21 registered in the user database 4a, user identification information 22 for identifying each user and personal information 23 of each user are registered in association with each other.
[0081]
The service content database 4b includes, for each registered service provider 31 registered in the service content database 4b, service provider identification information 32 for identifying each service provider, information 33 on the service content of each service provider, Provision necessary information 34 is registered in association with the information.
[0082]
In the navigation map database 4c, map information for navigation for guiding the user to the destination is registered.
[0083]
In the service request information database 4d, for each registered user 21, user identification information 22, service request information 41, service provision shortage information 42, and service request extraction information 43 are registered in association with each other.
[0084]
In the service request information database 4e, service provider identification information 32, user identification information 22, and service request information 51 are registered in association with each other for each registered service provider 31.
[0085]
In the service provision information database 4f, the user identification information 22, the service provision permission notification 61, the object 62 to be provided to the user, and the service provision permission information 63 are registered in association with each other for each registered user 21.
[0086]
In the position search service information database 4g, the user identification information 22, the user position information 71, the service search information 72, and the position service provision information 73 are registered in association with each other for each registered user 21.
[0087]
In the navigation information providing database 4h, the user identification information 22, the desired navigation position information 81, and the navigation map information 82 are registered in association with each other for each registered user 21.
[0088]
In the service proposal information database 4i, the user identification information 22 and the service proposal information 91 are registered in association with each other for each registered user 21.
[0089]
The service provision necessary information processing unit 5 is a processing operation unit of a computer that performs a process of registering the service provision necessary information 34 in the service content database 4b for each registered service provider 31.
[0090]
The service request inquiry processing unit 6 responds to the service request inquiry information by providing the personal information 23 of the registered user 21 registered in the user database 4a and the service provision of the registered service provider 31 registered in the service content database 4b. The information specified by the service request inquiry information is extracted from the information 34, the service provision shortage information 42 is determined, and the process of providing the service provision shortage information 42 from the information output unit 13 to each user terminal 14 is performed. , A processing operation unit of the computer.
[0091]
The location search service processing unit 7 is based on the user location information 71 and the service search information 72 and, based on the information registered in the service content database 4b and the navigation map database 4c, the information specified by the user location information 71 and the service search information 72 Is extracted and edited as position search service information 73 to be provided to each user side terminal 14, and the position search service information 73 is registered in the position search service information database 4 g for each registered user 21, and from the information output unit 13. It is a processing operation unit of a computer that performs processing to be provided to each user side terminal 14.
[0092]
The service request information processing unit 8 performs a process of registering the service request information 41 or the service provision shortage information 42 in the service request information database 4d for each registered user 21 and simultaneously stores the service request information 41 or the service provision shortage information 42 in the service request information database 4d. From the personal information 23 of the registered user 21 registered in the user database 4a and the service provision necessary information 34 of the registered service provider 31 registered in the service content database 4b, the service request information 41 or the service request shortage The information specified by the information 42 is extracted as service request extraction information 43, and the service request extraction information 43 is registered in the service request information database 4e in association with the service request information 41 or the service request shortage information 42, and the service request extraction information 43 43 and sa Bis request information 41 or service request missing information 42, edit the service request information 51, performs a process of registering the service request information database 4e for each registered service provider 31, a processing operation of the computer.
[0093]
The service request information processing unit 9 reads the service request information 51 from the service request information database 4e in response to a request from the registered service provider 31, and performs a process of transmitting the service request information 51 from the information output unit 13 to each service provider side device 15. , A processing operation unit of the computer.
[0094]
The service provision processing unit 10 registers the service provision permission notice 61 and / or the object 62 to be provided to the user in the service provision information database 4f for each registered user 21, and based on the service provision permission notice 61, the service content database 4b. And / or extract the information specified by the service provision permission notice 61 from the information registered in the navigation map database 4c, and edit the service provision permission information 63 edited as information necessary for each user to enjoy the service. Computer processing for registering in the service providing information database 4f for each registered user 21 and providing the service providing permission information 61 and the object 62 to be provided to the user from the information output unit 13 to each user side terminal 14. It is an operation unit.
[0095]
The navigation processing unit 11 extracts the information specified by the desired navigation position information 81 from the information registered in the navigation map database 4c based on the desired navigation position information 81, edits the extracted information as the navigation map information 82, and edits the navigation map information 82. A processing operation unit of a computer that registers information 82 in the navigation information providing database 4h for each registered user 21 and transmits the information 82 from the information output unit 13 to each user terminal 14.
[0096]
The service proposal processing unit 12 is selected from the service request information 41, the service request shortage information 42, the service request extraction information 43, the service provision permission information 61, and the personal information 23 of the registered user 21 registered in the user database 4a. Based on the information included in any one or more of the information, the service request information 34 of the service provision necessary information 34 of the registered service provider 31 and the map information of the navigation map database 4c registered in the service content database 4b. 41, service request shortage information 42, service request extraction information 43, and service provision permission information 61. The service proposal information 91 is edited as the information 91 and the registered user 2 Service proposed information registration the database 4i, performs a process of providing and from the information output unit 13 to the user terminal 14, a processing operation of the computer for each.
[0097]
Hereinafter, an example of use of the service providing support system 1 of the present invention will be described with reference to FIG.
[0098]
The inquiry information of the service request information transmitted from the user terminal 14 to the service server 2 is acquired by the information acquisition unit 3 in the service server 1 (Step 101).
[0099]
Based on the inquiry information of the service request information acquired by the information acquisition unit 3, the service request inquiry processing unit 6 registers the personal information 23 of the registered user 21 registered in the user database 4a and the service content database 4b. The information specified by the inquiry information of the service request information is extracted from the service provision necessary information 34 of the registered service provider 31 (step 102), and the service provision shortage information 42 is determined based on the extracted information. (Step 103). The determined service provision shortage information 42 is provided from the information output unit 13 to each user terminal 14 (step 104).
[0100]
After the service providing shortage information 42 transmitted from the user side terminal 14 to the service server 2 is acquired by the information acquiring unit 3, the service request information processing unit 8 sets the user ID number 22 included in the service providing insufficient information 42 to the Based on the service provision deficiency information 42, a process of registering in the service request information database 4d is performed based on the personal information 23 of the registered user 21 registered in the user database 4a and registered in the service content database 4b. The information specified by the service provision shortage information 42 is extracted from the service provision necessary information 34 of the registered service provider 31 as the service request extraction information 43 (step 106).
[0101]
The service request extraction information 43 is registered in the service request information database 4e in association with the service provision deficiency information 42 (step 107), and the service request extraction information 43 and the service provision deficiency information 42 are the service request information requested by the service provider. 51 (step 108), and is registered in the service request information database 4e for each registered service provider 31 (step 109).
[0102]
Thereafter, the service request information processing section 9 reads out the service request information 51 from the service request information database 4e in response to a request from the registered service provider 31 registered in the service content database 4b in advance (step 110). The information is output from the information output unit 13 to each service provider device 15 (step 111).
[0103]
When the information provision unit 3 acquires the service provision permission notice 61 (step 112), the service provision processing unit 10 generates the service provision permission notice 61 based on the user ID number 22 included in the service provision permission notice 61. It is registered in the service provision information database 4f (step 113), and based on the service provision permission notice 61, the service provision necessary information 34 of the registered service provider 31 registered in the service content database 4b and the navigation map database 4c. The information specified by the service provision permission notification 61 is extracted from the map information displayed (step 114), edited as service provision permission information 63 necessary for the user to enjoy the service (step 115), and the edited service The provision permission information 63 indicates that the service Registered to provided information database 4f (step 116), it is provided from the information output unit 13 to the user terminal 14 (step 117).
[0104]
【The invention's effect】
According to the service providing support system of the present invention, it is possible to arrange so that a user can easily receive a desired service simply, conveniently, safely, and quickly.
[Brief description of the drawings]
FIG. 1 is a diagram showing an example of a concept in a service providing support system of the present invention.
FIG. 2 is a conceptual diagram showing another example of use in the service providing support system of the present invention.
FIG. 3 is a diagram illustrating an example of a basic configuration of a service providing support system according to the present invention.
FIG. 4 is a diagram illustrating a configuration of a database unit in the service providing support system of the present invention.
FIG. 5 is a flowchart illustrating an example of use of the service provision support system of the present invention.
[Explanation of symbols]
1 Service support system
2 Service server
3 Information acquisition unit
4 Database section
4a User database
4b Service content database
4c Navigation map database
4d service request information database
4e Service request information database
4f Service information database
4g Location search service information database
4h Navigation information provision database
4i service proposal information database
5 Service Provision Required Information Processing Department
6 Service request inquiry processing part
7 Location search service processing section
8 Service request information processing section
9 Service Request Information Processing Department
10 Service provision processing section
11 Navigation processing unit
12 Service proposal processing unit
13 Information output part
14 User terminal
15 Service provider device

Claims (4)

A service server owned by a provider of the service providing support system and a plurality of user terminals are connected to be able to communicate with each other, and the service server and a service provider device owned by a plurality of service providers are mutually connected. A service providing support system communicably connected,
The service server comprises:
A user database in which user identification information for identifying each user and personal information of each user are registered in association with each other, and service provider identification information for identifying each service provider and information on service contents of each service provider are registered. Service content database, and a navigation map database that has registered map data for navigation to guide the user to the destination,
A process of registering, in the service content database, service provision necessary information acquired by the information acquisition unit and necessary for providing a service sent from each service provider for each registered service provider registered in the service content database. Service providing information processing unit,
For the service request inquiry information necessary for the service requested by each user sent from each user side terminal acquired by the information acquisition unit, from the information registered in the user database and the service content database, A process for extracting information specified by the service request inquiry information, determining service provision shortage information that is insufficient in the service provision necessary information, and providing the service provision shortage information from the information output unit to each user side terminal. A service request inquiry processing unit,
The service request information or the service shortage information that specifies the content of the service requested by each user transmitted from each user terminal obtained by the information obtaining unit is provided for each registered user registered in the user database. At the same time as performing the process of registering in the request information database, the service request information or the service is selected from the provisions registered in the user database and the service content database based on the service request information or the service provision shortage information. The information specified by the request deficiency information is extracted as service request extraction information, and the service request extraction information is registered in a service request information database in association with the service request information or the service request deficiency information, and the service request information is registered. The extracted information and the Edit the service request information or the service request shortage information into service request information requested by each service provider, and perform a process of registering in the service request information database for each registered service provider registered in the service content database; A service request information processing unit,
In response to a request from a registered service provider registered in the service content database, the service request information is read from the service request information database, and a process of transmitting from the information output unit to each service provider side device is performed. Request information processing section,
For each registered user registered in the user database, a service provision permission notification and / or a product provided to the user obtained by the information acquisition unit indicating that the provision of the service sent from each of the service providers is permitted is provided. While registering in the service provision information database, based on the service provision permission notice, extract the information specified by the service provision permission notice from the information registered in the service content database and / or the navigation map database. The service provision permission information edited as information necessary for enjoying the service of each user is registered in the service provision information database for each registered user registered in the user database, and the service provision permission information and the user What to provide, from each information side to each user side It performs a process to provide to the end, and the service providing processing unit,
A service providing support system comprising: The service server comprises:
Based on the user location information and service search information sent from each user terminal acquired by the information acquisition unit, the user location information and the service are selected from information registered in the service content database and the navigation map database. The information specified by the search information is extracted and edited as position search service information to be provided to each user side terminal, and the position search service information is provided for each registered user registered in the user database. 2. The service providing support system according to claim 1, further comprising a location search service processing unit that performs a process of registering the information in the information database and providing the information from the information output unit to each user terminal. The service server comprises:
Based on the navigation desired position information regarding the position desired for the navigation sent from each user side terminal acquired by the information acquisition unit, from the information registered in the navigation map database, specified by the navigation desired position information Information that has been extracted, edited as navigation map information to be provided to each user side terminal, the navigation map information is registered in a navigation information providing database for each registered user registered in the user database, and information output The service providing support system according to claim 1, further comprising a navigation processing unit that performs a process of transmitting from the unit to each user side terminal. The service server comprises:
The service request information, the service request shortage information, the service request extraction information, the service provision permission information, and information included in one or more pieces of information selected from information registered in the user database. Based on the information registered in the service content database and the navigation map database, the service request information, the service request shortage information, the service request extraction information, the service provision permission information, and the service Extracting the information specified by the information included in one or more pieces of information selected from the information that has been selected, and editing the information as service proposal information for proposing service provision to each user side terminal; The service proposal information is registered in the user database 4. A service proposal processing unit for registering in a service proposal information database for each recorded user and performing a process of providing from an information output unit to each user side terminal. A service providing support system according to one of the above items.

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