CN116167745A - Vehicle servicing system and method for a vehicle servicing depot - Google Patents

Abstract

The present application relates to a vehicle service system and method for a vehicle service station. The vehicle service system includes: an entry module, a service module and an exit module. The entry module is configured to: judge whether there is a vehicle in the entry area based on the entry monitoring data; if there is a vehicle, determine whether the vehicle meets the entry and release conditions; and if the entry and release conditions are met, issue a vehicle Instructions to release entry. The service module is configured to: determine whether the vehicle enters the service area based on the service monitoring data; and in case of entering the service area, at least issue an instruction to provide service for the vehicle based on the service order. The departure module is configured to: judge whether the vehicle meets the departure release conditions when the vehicle accepts the completed service; and issue an instruction to release the vehicle for departure if the departure release conditions are met. The vehicle service system of the present application can improve the operation efficiency of the vehicle service station and reduce the input of human resources.

Description

Vehicle servicing system and method for a vehicle servicing depot

technical field

The present application relates to the vehicle field, in particular, to a vehicle service system and method for a vehicle service station.

Background technique

Vehicle service stations are often used to provide vehicle services such as maintenance, car washing, and charging for vehicles. With economic development and continuous improvement of sales volume, the demand for vehicle service market continues to expand. However, the current service center stores in vehicle service stations are still in a relatively primary labor-intensive industry stage as a whole, that is, all services and operations need to be undertaken by manpower. This leads to extremely high labor costs and operating costs of stores, and relatively low service efficiency.

At present, the service center stores of vehicle service stations mainly rely on manpower to provide vehicle services, which leads to the fact that the labor cost of the store can account for 50% or more of the overall operating costs, and the overall service efficiency is relatively low. In addition, considering the comprehensive ability and professionalism of personnel, the current vehicle service station still has human errors such as vehicle status recognition errors and untimely internal turnover, which lead to a series of problems such as user complaints and internal rework.

Contents of the invention

Embodiments of the present application provide a vehicle service system and method for a vehicle service station, which are used to improve the operation efficiency of the vehicle service station and reduce human resource investment.

According to one aspect of the present application, a vehicle service system for a vehicle service station is provided, the vehicle service station includes an entry area and a service area, the vehicle service system includes: an entry module, the entry The module is configured to: acquire the entry monitoring data of the entry area; judge whether there is a vehicle in the entry area based on the entry monitoring data; Whether the vehicle meets the entry release conditions; and if the vehicle meets the entry release conditions, issue an instruction for the vehicle to enter the site, so that the vehicle can receive service in the vehicle service station ;

A service module, the service module is configured to: obtain service monitoring data for the service area; determine whether the vehicle enters the service area based on the service monitoring data; and when the vehicle enters the service area issue an instruction to service the vehicle based at least on a service order; and

A departure module, the departure module is configured to: when the vehicle accepts and completes the service, determine whether the vehicle meets the departure release conditions; and if the vehicle meets the departure release conditions, An instruction to release the vehicle for departure is issued, so that the vehicle can leave the vehicle service station.

In some embodiments of the present application, optionally, the vehicle service system is implemented based on a station model of the vehicle service station, wherein the station model is constructed using digital twin technology, and the vehicle service station The system can use the station model to obtain the resource configuration of the vehicle service station in real time.

In some embodiments of the present application, optionally, the vehicle service station further includes a pre-check area; and the vehicle service system further includes a pre-check module, and the pre-check module is configured to: Pre-inspection monitoring data of the inspection area; judging whether the vehicle enters the pre-inspection area based on the pre-inspection monitoring data; in the case of the vehicle entering the pre-inspection area, issuing an instruction to perform detection on the vehicle ; generating a service order based at least on a detection result of the detection; and issuing an instruction to direct the vehicle into the service area based at least on the service order.

In some embodiments of the present application, optionally, the judging whether the vehicle meets the entry clearance conditions includes: identifying the brand of the vehicle; and in the case that the identified brand belongs to one or more predetermined brands , to determine that the vehicle meets the entry and release conditions.

In some embodiments of the present application, optionally, the judging whether the vehicle meets the entry and release conditions further includes: judging whether the vehicle being registered; and, if the vehicle is registered, determining that the vehicle is eligible for entry and release.

In some embodiments of the present application, optionally, the entrance module is further configured to: receive the service requirement of the user, and determine whether the user is a reserved user if the service requirement is received; obtain Off-site monitoring data of the off-site area; in the case that the user is a reserved user, it is judged based on the off-site monitoring data whether the vehicle associated with the reserved user enters the off-site area, wherein the off-site an out-of-field area includes a path area involved in a vehicle entering the entry area from a predetermined distance outside of the vehicle service station; and upon determining that the vehicle associated with the subscription user enters the out-of-field area In the case of , an instruction is issued to provide reception for the vehicle associated with the reservation user.

In some embodiments of the present application, optionally, the detection includes one or more of the following: appearance damage detection, chassis state detection, and tire state detection.

In some embodiments of the present application, optionally, the pre-check module is further configured to: determine whether the vehicle is an accident vehicle based on the detection; The above-mentioned vehicles are subject to loss assessment.

In some embodiments of the present application, optionally, the performing damage assessment on the vehicle includes: further assessing the vehicle damage condition; generating a damage assessment conclusion and a maintenance plan based on the vehicle damage condition; and Estimate the fixed loss amount.

In some embodiments of the present application, optionally, generating a service order based at least on the detection result of the detection includes: generating a service order based on the detection result of the detection and the user's demand for additional services, wherein the service The service content of the order includes maintenance service and additional service, and the additional service includes car washing service and charging service.

In some embodiments of the present application, optionally, the service module is further configured to: acquire status information of the vehicle and transmit the status information to the The client associated with the vehicle.

In some embodiments of the present application, optionally, the service module is further configured to: judge at least based on the service monitoring data whether the operation status of the service area and the execution of the service order meet management requirements; and When it is determined that any item in the operating status of the service area and the execution of the service order does not meet the management requirements, a notice to improve the items that do not meet the management requirements is issued.

In some embodiments of the present application, optionally, the judging whether the vehicle meets the departure release conditions includes: judging whether the vehicle completes the order payment; and when the vehicle completes the order payment, determining the The above-mentioned vehicles meet the conditions for departure release.

According to still another aspect of the present application, a vehicle service method for a vehicle service station is provided, the vehicle service station includes an entry area and a service area, and the vehicle service method includes:

Obtaining admission monitoring data for the admission area and service monitoring data for the service area;

judging whether there is a vehicle in the entry area based on the entry monitoring data, and if the vehicle exists in the entry area, judging whether the vehicle meets the entry release condition;

In the case that the vehicle meets the entry release conditions, issue an instruction for the vehicle to be released, so that the vehicle can receive service in the vehicle service station;

determining whether the vehicle enters the service area based on the service monitoring data, and issuing an instruction to provide service to the vehicle based at least on a service order if the vehicle enters the service area;

In the case that the vehicle accepts to complete the service, determine whether the vehicle meets the conditions for departure release; and

In the case that the vehicle meets the departure release condition, an instruction to release the vehicle for departure is issued, so that the vehicle can leave the vehicle service station.

In some embodiments of the present application, optionally, the vehicle service method is implemented by a vehicle service system, and the vehicle service system is implemented based on a station model of the vehicle service station, wherein the station The model is constructed using digital twin technology, and the vehicle service system can use the station model to obtain the resource configuration of the vehicle service station in real time.

In some embodiments of the present application, optionally, the vehicle service station further includes a pre-inspection area, and the vehicle service method further includes: acquiring pre-inspection monitoring data for the pre-inspection area; Judging whether the vehicle has entered the pre-inspection area based on the inspection monitoring data; in the case of the vehicle entering the pre-inspection area, issuing an instruction to perform an inspection on the vehicle; generating a service order based at least on the detection result of the inspection and issuing an instruction to direct the vehicle into the service area based at least on the service order.

In some embodiments of the present application, optionally, the judging whether the vehicle meets the entry clearance conditions includes: identifying the brand of the vehicle; and in the case that the identified brand belongs to one or more predetermined brands , to determine that the vehicle meets the entry and release conditions.

In some embodiments of the present application, optionally, the judging whether the vehicle meets the entry and release conditions further includes: judging whether the vehicle being registered; and, if the vehicle is registered, determining that the vehicle is eligible for entry and release.

In some embodiments of the present application, optionally, the vehicle service method further includes: receiving the service requirement of the user, and judging whether the user is a reservation user if the service requirement is received; Off-site monitoring data of the off-site area; in the case that the user is a reserved user, it is judged based on the off-site monitoring data whether the vehicle associated with the reserved user enters the off-site area, wherein the off-site an area comprising a path area involved in a vehicle entering the entry area from a predetermined distance outside the vehicle service station; and upon determining that the vehicle associated with the subscription user enters the off-site area case, an instruction is issued to provide accommodation for the vehicle associated with the reservation user.

In some embodiments of the present application, optionally, the detection includes one or more of the following: appearance damage detection, chassis state detection, and tire state detection.

In some embodiments of the present application, optionally, the vehicle service method further includes: determining whether the vehicle belongs to an accident vehicle based on the detection; The vehicle performs fixed damage.

In some embodiments of the present application, optionally, the performing damage assessment on the vehicle includes: further assessing the vehicle damage condition; generating a damage assessment conclusion and a maintenance plan based on the vehicle damage condition; and Estimate the fixed loss amount.

In some embodiments of the present application, optionally, generating a service order based at least on the detection result includes: generating a service order based on the detection result and the user's demand for additional services, wherein the The service content of the above service order includes maintenance service and additional service, and the additional service includes car washing service and charging service.

In some embodiments of the present application, optionally, the vehicle service method further includes: during the process of receiving service for the vehicle, acquiring status information of the vehicle and transmitting the status information to the The client associated with the vehicle.

In some embodiments of the present application, optionally, the vehicle service method further includes: judging at least based on the service monitoring data whether the operation status of the service area and the execution of the service order meet management requirements; and When it is determined that any item in the operation status of the service area and the execution of the service order does not meet the management requirements, issue an instruction to improve the items that do not meet the management requirements.

In some embodiments of the present application, optionally, the judging whether the vehicle meets the departure release conditions includes: judging whether the vehicle completes the order payment; and when the vehicle completes the order payment, determining the The above-mentioned vehicles meet the conditions for departure release.

According to another aspect of the present application, a computer-readable storage medium is provided. Instructions are stored in the computer-readable storage medium. When the instructions are executed by a processor, the processor performs the above-mentioned Any vehicle service method.

According to yet another aspect of the present application, there is provided a vehicle service system for a vehicle service station, the vehicle service system includes a memory and a processor, the memory is configured to store instructions, and the processor is configured to execute The instruction causes the vehicle service system to execute any one of the above-mentioned vehicle service methods.

According to still another aspect of the present application, a vehicle service station is provided, the vehicle service station includes any vehicle service system as described above.

The vehicle service system and method for a vehicle service station of the present application can provide self-service vehicle services for vehicles, thereby effectively reducing the manpower input of the vehicle service station, and improving the operation efficiency and accuracy of the vehicle service station.

Description of drawings

The above and other objects and advantages of the present application will be more fully understood from the following detailed description in conjunction with the accompanying drawings, wherein the same or similar elements are denoted by the same reference numerals.

Fig. 1 shows a schematic diagram of a vehicle service station and an off-site area according to an embodiment of the present application;

Fig. 2 shows a schematic diagram of a vehicle service system according to an embodiment of the present application;

3 to 5 show schematic diagrams of a vehicle service method according to an embodiment of the present application.

Detailed ways

For purposes of brevity and illustration, the principles of the application are described herein primarily with reference to exemplary embodiments thereof. However, those skilled in the art will readily recognize that the same principles are equally applicable to all types of vehicle service systems and methods for vehicle service yards and that these same or similar principles can be implemented therein, any such Such changes may be made without departing from the true spirit and scope of this application.

The following will describe a vehicle service station 100 and an off-site area 130 according to an embodiment of the present application with reference to FIG. 1 .

Fig. 1 shows a schematic diagram of a vehicle service station 100 and an off-site area 130 according to an embodiment of the present application. The vehicle service station 100 includes an entry area 120 , a pre-check area 140 , a service area 150 and a departure area 160 .

In some embodiments, the entry area 120 may serve as an entrance to the vehicle service station 100 . That is to say, when a vehicle needs to enter the vehicle service station 100 to receive service, the vehicle to be serviced can drive into the entrance area 120 first. In some embodiments, an entry sensing system and an entry gate (eg, an automatic gate) may be provided in the entry area 120 . Wherein, the entrance sensing system may include one or more sensors among cameras, occupants, and laser radars for monitoring the entrance area 120 . Entry gates can be dynamically set to be open and closed. When the entrance gate is in the open state, the entrance gate can be the vehicle release, thereby allowing the vehicle to pass through the entrance area 120 and enter other areas in the vehicle service station 100 (for example, the pre-screening area 140 and the service area 150 ) to receive services; when the entrance gate is closed, the entrance gate can limit the movement of the vehicle, so that the vehicle cannot enter other areas in the vehicle service station 100 except the entrance area 120 . For example, when the vehicle meets the entry release conditions, the entry gate can be opened to allow the vehicle to pass, so that the vehicle can enter the pre-check area 140 in the vehicle service station 100 from the entry area 120 . In some embodiments, the entry area 120 can automatically identify the status and information of vehicles entering the entry area 120 for vehicles that currently meet the entry release conditions by setting up the entry gate and the corresponding control system, and can target vehicles that currently do not meet the entry clearance conditions. For vehicles that meet the entry and release conditions, the staff at the vehicle service station 100 are reminded to control and intervene. On the one hand, the above settings can improve the user's service experience, and on the other hand, can reduce the configuration of guards in the admission area 120 .

In some embodiments, vehicles entering the pre-inspection area 140 may receive inspection services for the vehicles. Wherein, a pre-inspection sensing system may be provided in the pre-inspection area 140 to detect the pre-inspection area 140 and provide automatic inspection services for vehicles. Optionally, the preflight sensing system may include one or more of a camera, a laser sensor and a depth sensor. In some embodiments, an omnidirectional camera can be installed in the pre-inspection area 140, and a depth sensor and a laser sensor can be set in a part of the pre-inspection area 140, wherein one or more sensors can also be carried on a mechanical device, thereby It can realize all-round automatic detection of vehicles. For example, a mobile mechanical device equipped with a depth sensor can be designed, so that during the detection process of the vehicle, if the image recognition algorithm based on deep learning recognizes that there is damage in a certain position of the vehicle, an instruction can be issued to make the depth sensor move to This position obtains the depth information of the lesion. For example, a depth sensor or a laser sensor can be installed at a designated position below the pre-inspection area 140, so that the tire tread depth of the vehicle can be automatically obtained, and the tire damage status can be obtained according to template matching, image recognition and other methods. Optionally, in the pre-inspection area 140, based on information such as the size and depth of all damages on the vehicle, it is possible to remind the damaged parts, realize automatic damage determination, and provide maintenance solutions.

In some embodiments, a service sensing system may be located in the service area 150 . Wherein, the entrance sensing system may include one or more sensors among cameras, occupants, and laser radars, so as to monitor the service area 150 . In some embodiments, vehicles entering service area 150 may receive vehicle services such as maintenance services and additional services. In some embodiments, the additional service may include car washing service and charging service. Accordingly, the service area 150 may include a maintenance sub-area for providing maintenance services, a car washing sub-area for providing car washing services, and a car washing sub-area for providing charging services. charging sub-region. One or more corresponding service workstations can be set in each sub-area, so that vehicles can receive vehicle service at corresponding service workstations in the service sub-area 150 . For example, the vehicle may receive maintenance service at a maintenance station in the maintenance sub-area, receive a car wash service at a car wash station in the car wash sub-area, and receive a charging service at a charging station in the charging sub-area. In some other embodiments, other types of additional services may be provided in the service area 150, for example, an electronic exchange area is set in the service area 150 to provide an electric exchange service.

In some embodiments, the service area 150 that provides car washing services may be provided with automatic car washing equipment at one or more car washing stations in the car washing sub-area. In some embodiments, the service area 150 that provides charging services may be equipped with automatic charging equipment at one or more charging stations in the charging sub-area. For example, the service area 150 may provide automatic car washing service and automatic charging service for one or more predetermined brands of vehicles.

In some embodiments, the automatic car washing equipment and the automatic car washing equipment may respectively include adaptive positioning devices to provide positioning services for existing models of one or more predetermined brands. Among them, the adaptive positioning device can be developed based on the key appearance parameters of one or more predetermined brand model characteristics, wherein the key appearance parameters include but not limited to the length, width, height, door width, charging port position, etc. of the vehicle .

In some embodiments, based on the adaptive positioning device, the automatic car washing equipment can fix the vehicle to a designated position according to the key appearance parameters of the vehicle, and after the vehicle is fixed, automatic devices such as robotic arms can clean the appearance of the vehicle. Furthermore, the automatic car washing equipment can also autonomously plan the movement trajectory of the robotic arm according to the position of the car door, so as to use the robotic arm to clean the vehicle interior. In some embodiments, the automatic car washing equipment can be used in combination with service sensing systems (eg, measuring instruments), so as to provide more adaptive automatic car washing services for different models. For example, during the automatic car wash service for vehicles, the automatic car wash equipment can adjust the spacing of the cleaning robotic arms for different models to ensure accurate cleaning of the vehicle, thereby improving the quality and speed of car washing. Providing automatic car washing service for vehicles in the service area 150 can effectively save the manpower input of car washers and car cleaners.

In some embodiments, based on the adaptive positioning device, the automatic charging equipment can fix the vehicle to a designated position according to the key appearance parameters of the vehicle, and after the vehicle is fixed, automatic devices such as robotic arms can automatically charge the vehicle according to the position of the charging port. Charge. Providing automatic charging service for vehicles in the service area 150 can effectively save investment in operating charging equipment.

In some embodiments, the departure area 160 may serve as an exit from the vehicle service station 100 . That is to say, when the vehicle receives the completed vehicle service in the vehicle service station 100 , the vehicle receiving the completed service can leave the vehicle service station 100 from the departure area 160 . In some embodiments, an exit sensing system and exit gates (eg, automatic gates) may be located in the exit area 160 . Wherein, the departure sensing system may include one or more sensors among a camera, an occupant, and a laser radar, so as to monitor the departure area 160 . The setting of the departure gate can be similar to that of the entry gate. For example, departure gates can be actively set to open and close. When the departure gate was in the open state, the departure gate could be the vehicle release, to allow the vehicle to leave the vehicle service station 100 from the departure area 160; when the departure gate was in the closed state, the departure gate could Movement of the vehicle is restricted so that the vehicle cannot leave the vehicle service station 100 . For example, when the vehicle meets the conditions for departure release, the departure gate can be opened to allow the vehicle to pass, so that the vehicle can leave the vehicle service station 100 .

As shown in FIG. 1 , an off-site area 130 may also be set outside the vehicle service station 100 . Wherein, the off-field area 130 may be represented as a virtual electronic fence. In some embodiments, the off-site area 130 may include a path area involved in a vehicle entering the entry area 120 of the vehicle service station 100 from a predetermined distance outside the vehicle service station 100 . Wherein, the predetermined distance may be selected from any distance value from 50 meters to 3 kilometers, for example, the predetermined distance may be 100 meters, 200 meters or 500 meters. In the embodiment shown in FIG. 1 , the off-site area 130 is set around the vehicle service station 100. within range.

In some embodiments, off-site area 130 may be provided with an off-site sensing system. Optionally, the off-site sensing system may include one or more of cameras, laser sensors, ultra-wideband (UWB) sensors, and Bluetooth sensors for monitoring the off-site area 130 . When the reserved vehicle enters the electronic fence, the off-site sensing system can predict in advance that the reserved vehicle will arrive at the vehicle service station 100, so that the vehicle service system 200 can promptly remind the service representative of the vehicle service station 100 to prepare and meet in advance, so as to Make sure to reserve the vehicle and hand it over at the store. The embodiment of the present application sets up an off-site area 130 for the vehicle service station 100. On the one hand, it can reduce the waiting time for the reservation user to receive the vehicle service, effectively improve the user service experience, and on the other hand, it can reduce the waiting time in the vehicle service station 100 to pick up the car. The configuration of the on-duty personnel.

The embodiments of the present application may use technologies such as digital twins to digitally model the vehicle service station 100, where the established station model may be a combination of a static model and a dynamic model. By establishing a digital model of the vehicle service station 100, the managers of the vehicle service system 200 (see FIG. 2 ) used for the vehicle service station 100 can obtain the resource utilization status of the vehicle service station 100 in real time, thereby effectively improving the vehicle service station. Station 100 service quality.

In some embodiments, the static model of the station model may include various workstations, road information, entrances and exits, etc. in the vehicle service station 100. The acquired signal is regularly updated with the corresponding software algorithm. Optionally, the dynamic model may include vehicles, staff, large-scale maintenance tools, etc. in the vehicle service station 100, wherein the state of the dynamic model may be matched with corresponding software algorithms through signals obtained by sensors such as cameras, UWB, Bluetooth, and laser radar. Update regularly.

In this application, the sensing systems used in the vehicle service station 100 are collectively referred to as station sensing systems. The station sensing system may include an entry sensing system, a pre-check sensing system, a service sensing system and an exit sensing system. In some embodiments, the station sensing system may also include an off-site sensing system. Monitoring the data associated with the vehicle services provided by the vehicle service station 100 through the station sensor system can provide users with automated vehicle services on the one hand, so as to effectively improve the efficiency and user experience of vehicle services, and on the other hand, can update vehicles in a timely manner A station model of the service station 100, so as to further improve the management level of the vehicle service station 100.

Next, a vehicle service system 200 according to an embodiment of the present application will be described with reference to FIG. 2 .

FIG. 2 shows a schematic diagram of a vehicle service system 200 according to an embodiment of the present application. As shown in FIG. 2 , the vehicle service system 200 includes an entry module 210 , a pre-check module 220 , a service module 230 and a departure module 240 . In some embodiments, the vehicle service system 200 can be implemented based on the station model of the vehicle service station 100 .

In some embodiments, the entry module 210 may be configured to: during the period when the entry sensing system monitors the entry area 210, obtain the entry monitoring data of the entry area 210 from the entry sensing system, based on the The entry monitoring data is used to determine whether there is a vehicle in the entry area 210, and if it is determined that there is a vehicle in the entry area 210, it is further judged whether the vehicle meets the entry release conditions, and when the vehicle meets the entry release conditions In the case of the vehicle, an instruction is issued to allow the vehicle to enter, so that the vehicle can enter the pre-inspection area 140 and the service area 150 to receive corresponding services. In some embodiments, the entry module 210 may use an image recognition algorithm based on deep learning to process the image data collected by the camera of the entry sensing system, so as to realize entry control based on the vehicle brand. After the vehicle is released, the admission module 210 can assign different service representatives to receive the user based on the obtained vehicle brand information, or prompt the corresponding person in charge to intervene in an asynchronous scene. Compared with the comparative technical solution that mainly relies on the license plate number for entry control, the vehicle service system 200 of the present application mainly relies on the information of the vehicle brand for entry control, which can help to provide customized and suitable services for vehicles of different brands. It can effectively improve the service experience of users.

In some embodiments, one or more predetermined brands may be pre-stored in the admission module 210, so as to provide automatic clearance service for vehicles belonging to the predetermined brands. For example, the entrance module 210 may identify the brand of the vehicle through image recognition technology, and determine whether the identified brand belongs to a predetermined brand. In the case that the identified brand belongs to a predetermined brand, the entry module 210 determines that the vehicle meets the conditions for entry and release, and can pass the vehicle by opening the entry gate. Optionally, after the entry module 210 automatically releases the vehicle, it can further remind the service representative to pay attention to receiving the vehicle through the voice system. In the case that the identified brand does not belong to the predetermined brand, the admission module 210 can issue an instruction to guide the vehicle to perform manual registration (for example, the vehicle can be guided to perform manual registration through a voice reminder), and further determine the Whether the vehicle is registered, and if it is determined that the vehicle is registered, it is determined that the vehicle meets the admission and release conditions. That is to say, in some embodiments, vehicles belonging to a predetermined brand can be automatically cleared by the admission module 210 , while vehicles not belonging to a predetermined brand need to be manually registered before being allowed to pass. Correspondingly, the entry clearance condition may be to satisfy any of the following two items: (1) the vehicle belongs to one or more predetermined brands, or (2) the vehicle does not belong to one or more predetermined brands and the vehicle is registered. The above settings of the entry module 210 can provide users with personalized services for specific brands, thereby improving user service experience.

In some embodiments, the admission module 210 can also remind the staff to receive the vehicles that have been automatically released in time and provide timely registration services for the vehicles that have not been automatically released by means of system reminders, thereby effectively reducing the number of people on duty in the admission area 120. Staffing.

In some embodiments, the entrance module 210 may be further configured to: during the monitoring of the off-site area 130 by the off-site sensing system, acquire off-site monitoring data of the off-site area 130, and based on the off-site monitoring data When it is judged that the reserved vehicle enters the off-site area 130, for example, the form of a notification is used to remind relevant personnel to prepare for the reception work, so as to meet the reserved vehicle in time. In some embodiments, the admission module 210 may receive a user's service requirement, and if the service requirement is received, determine whether the associated user is a subscription user. If it is determined that the user is a reservation user, the admission module 210 may further acquire information of a reservation vehicle associated with the reservation user. In addition, the admission module 210 can also judge whether the reserved vehicle has entered the off-site area 130 based on the acquired information about the reserved vehicle, and issue an instruction to provide reception for the reserved vehicle when it is determined that the reserved vehicle has entered the off-site area 130 , to instruct the vehicle service station 100 (for example, to notify the relevant reception personnel in the vehicle service station 100 in the form of a notification) to prepare to receive the reserved vehicle.

In some embodiments, the pre-flight module 220 may be configured to: during the pre-flight sensing system monitoring the pre-flight area 140, obtain the pre-flight monitoring data of the pre-flight area 140 from the pre-flight sensing system, based on the The pre-inspection monitoring data determines whether the vehicle enters the pre-inspection area 140 , and if it is determined that the vehicle enters the pre-inspection area 140 , an instruction to perform an inspection on the vehicle is issued. Wherein, the detection may be a 360° all-round detection including appearance damage detection, chassis state detection and tire state detection. In some embodiments, after the vehicle detection service is completed, the pre-check module 220 may generate a service order based on the vehicle detection result and the user's demand.

In some embodiments, the pre-check module 220 may also determine whether the vehicle is an accident vehicle based on the detection result of the vehicle. If it is determined that the vehicle is an accident vehicle, the pre-check module 220 may perform damage assessment on the vehicle. For example, the pre-inspection module 220 may process the data acquired by the pre-inspection sensor (for example, a camera) through a deep learning algorithm to further evaluate vehicle damage. In some embodiments, the damage condition of the vehicle may be presented in a virtual reality manner, wherein the presentation mode of the virtual reality is helpful to realize the assessment of the vehicle damage condition. In addition, the pre-check module 220 can also generate a damage assessment conclusion and a repair plan based on the vehicle damage, and estimate the damage amount based on the repair plan. In some embodiments, the pre-check module 220 can also automatically synchronize the damage assessment results of the accident vehicle to the insurance company system corresponding to the vehicle, so as to complete the insurance company's damage assessment review, so as to quickly enter the maintenance stage. The pre-inspection module 220 can carry out the function of determining the damage of the vehicle, which can not only shorten the duration of the damage determination of the faulty vehicle, improve the user's claim experience, further improve the user's car ownership time, but also effectively save the accident service representative and the insurance company. communication time for damage assessment, thereby avoiding the dismantling effort invested in confirming internal damage that cannot be visually identified.

In some embodiments, based on the detection results of the vehicle, the pre-inspection module 220 may model the vehicle to generate a three-dimensional detection report. Among them, the three-dimensional inspection report may include a reminder of the damaged part of the vehicle and a suggestion for a maintenance plan. In some embodiments, the pre-check module 220 may also provide the user with a three-dimensional detection report for confirmation by the user. For example, based on the user's determination of the maintenance plan, the service order may include corresponding maintenance service content. In addition, if the three-dimensional inspection report indicates that maintenance may not be performed, the service content of the service order may not include maintenance services.

Optionally, the service content of the service order may also include additional services, and the additional services may be provided by the vehicle service station 100 . The additional services provided by the vehicle service station 100 in the embodiment of the present application may include car washing services and charging services. In other embodiments, the vehicle service station 100 may provide other types of additional services, such as battery exchange services. Optionally, the user can choose whether to accept additional services, or choose to accept one or more of the additional services according to their own needs.

In some embodiments, the pre-check module 220 may issue an instruction to guide the vehicle into a suitable service station in the service area 150 based on the type of service that the vehicle needs to receive in the service order. In addition, the pre-check module 220 also needs to consider the current occupancy of the service station during the process of issuing the instruction to guide the vehicle into the corresponding service station. For example, when the service order shows that the vehicle needs to receive maintenance service, car wash service and charging service, the pre-check module 220 can issue instructions to guide the vehicle into the currently idle maintenance station in the maintenance sub-area, and the currently idle maintenance station in the car wash sub-area. Instructions for car wash stations and charging stations that are currently free in the charging sub-area.

In some embodiments, the way of guiding the vehicle to enter the corresponding service station in the service area 150 may include: drawing a virtual three-dimensional map of the vehicle service station 100 and using an algorithm to process the data collected by the station sensor system to service the vehicle The station 100 performs resource monitoring and display, so as to realize automatic dispatching of workers according to the real-time usage of resources (including workstations, personnel, tools and equipment, etc.) and corresponding maintenance content, and guide vehicles to automatically drive to designated areas/stations, Remind relevant personnel to start work. On the one hand, the pre-check module 220 can effectively reduce the time required for personnel to move the vehicle by automatically guiding the vehicle into the service area 150 . On the other hand, the pre-check module 220 can reduce the time required for current personnel to inquire about resource usage and dispatch workers through real-time monitoring and automatic worker dispatch. That is to say, the pre-check module 220 can effectively realize the transparency of resources, so as to promote the realization of the resource utilization maximization of the vehicle service station 100 .

The pre-inspection module 220 in the vehicle service system 200 of the present application can perform all-round automatic inspection on the vehicle and automatically generate a service order for the user based on the inspection result. Compared with the technical solution of manual vehicle detection and order generation, the embodiments of the present application can effectively reduce the time of vehicle detection and order generation on the one hand, and can greatly reduce the probability of vehicle detection errors and order generation errors on the other hand, so that Effectively avoid user disputes in the process of performing vehicle services.

In some embodiments, the service module 230 can be configured to: during the monitoring of the service area 150 by the service sensing system, obtain the service monitoring data of the service area 150 from the service sensing system, and judge the said service area 150 based on the service monitoring data. Whether the vehicle enters the service area 150 , and if it is determined that the vehicle enters the service area 150 , an instruction to provide service for the vehicle is issued based on the service order. That is to say, based on the different types of service content recorded in the service order, the service module 230 can issue an instruction to provide the corresponding service for the vehicle. For example, when the service content in the service order includes maintenance service, car washing service and charging service, the service module 230 may issue an instruction so that the vehicle can be placed in the maintenance station, car washing station and charging station in the service area 150 Accept the corresponding maintenance service, car wash service and charging service in the center.

In some embodiments, the service module 230 may transmit the status information of the vehicle to the user terminal associated with the vehicle in real time during the process of the vehicle receiving service. Optionally, the status information may be expressed as video data. For example, the service module 230 can monitor the construction situation of the station through the camera in the service sensor system during the vehicle maintenance process, and provide users with real-time live video broadcasts, so that users can remotely view the real-time maintenance status on the APP of the user terminal. In some other embodiments, in addition to providing the live broadcast of the work station for the maintenance service, the service module 230 may also provide the corresponding live broadcast of the work station for the user when the vehicle receives other types of services (eg, car washing service, charging service). The service module 230 can provide users with the function of live broadcasting at the station. On the one hand, it can ensure that the user can understand the progress of the vehicle in real time, and establish the user's sense of trust in the service provided by the vehicle service station 100. 100 Manual workload for maintaining repair status and time to call back to users.

In some embodiments, the service module 230 may issue an instruction to provide automatic car washing service and automatic charging service for the vehicle. For example, when the vehicle automatically drives to the car wash sub-area, the service module 230 can identify the vehicle entry through the service sensing system, and issue a car wash instruction to the automatic car wash equipment, so that the automatic car wash equipment can provide cleaning services for the vehicle through its mechanical arm. When the vehicle washing is completed, the automatic car washing equipment can restore the automatic car washing equipment through the mechanical arm. In some embodiments, the cleaned vehicle can automatically drive to the charging sub-area for the next charging operation. For example, when the vehicle automatically drives to the charging sub-area, the service module 230 can identify the vehicle entry through the service sensing system, and issue a charging command to the automatic charging device, so that the automatic charging device can provide charging service for the vehicle through its mechanical arm. When the power is full or charged to the specified power, the automatic charging device can automatically stop charging, and restore the automatic charging device through the mechanical arm. In some embodiments, the fully charged vehicle may autonomously drive to the departure area 160 . The automatic car washing service and automatic charging service promoted by the service module 230 can effectively save the time and labor input of manual car moving, manual cleaning and operation of charging equipment.

In some embodiments, the service module 230 may determine whether the operation status of the service area 150 and the execution of the service order meet management requirements based on the acquired service monitoring data of the service area 150 .

In some embodiments, it can be judged based on the 5S management system of the automobile industry whether the operation status of the service area 150 meets the management requirements. For example, the service module 230 can use the service monitoring data collected by the service sensing system (for example, a camera) and the corresponding algorithm to analyze various service sub-areas (for example, maintenance sub-area, car wash sub-area and Charging sub-area) to carry out 5S management and control to ensure that the construction process meets the space maintenance standards and avoid possible production safety accidents.

In some embodiments, judging whether the execution of the service order complies with the management requirements may include: judging whether the staff complies with the operation specification when providing the service (for example, maintenance service), and judging whether there is a flight order for the currently executed service order. A "fly order situation" as referred to herein refers to a vehicle that does not belong to one or more predetermined brands entering the service area 150 without a service order.

In some embodiments, the service module 230 may issue an improvement instruction to indicate that the improvement of the vehicle service station 100 does not meet the management requirements when it is determined that any items in the operation status of the service area 150 and the execution of the service order do not meet the management requirements. Items required by management. For example, for scenarios that do not comply with 5S management requirements or potential safety hazards, the service module 230 can generate an improvement notice and feed it back to the management personnel in time for correction. In the case that the execution of the service order does not meet the management requirements, the service module 230 can generate an early warning notification for early warning, so as to ensure efficient compliance management of the vehicle service station 100 .

The visual management of the service area 150 by the service module 230 based on the service sensor system can effectively improve the high-quality management and safe production capabilities of the service area 150 , and reduce the time spent on inspection by managers in the vehicle service station 100 . In addition, the service module 230 can effectively reduce the occurrence of flying orders by monitoring the execution of service orders, and greatly reduce the loss of personnel costs and construction costs caused by flying orders.

In some embodiments, the service module 230 can be configured to automatically settle the service fee for the vehicle after the vehicle accepts and completes all service contents in the service order (eg, maintenance service, car wash service and charging service).

The pre-check module 220 and service module 230 of this application can improve the operation efficiency of the vehicle service station 100 by combining automatic dispatching of workers and automatic vehicle driving, and can use 5S management and other means to control the service quality, and can also provide Work station live broadcast and other functions to improve user experience.

In some embodiments, the departure module 240 may be configured to: determine whether the vehicle meets the departure clearance condition when the vehicle receives the completed service. For example, the departure module 240 can obtain departure monitoring data from the departure sensing system during the departure sensing system monitoring the departure region 160, and judge whether the vehicle enters the departure region based on the departure monitoring data. 160, and determine whether the vehicle meets the departure release condition when it is determined that the vehicle enters the departure area 160. In some embodiments, the departure release condition may be that the vehicle has completed payment for the service order. In some other embodiments, the departure release condition may also include the following situation: although the vehicle has not completed the payment for the service order, the vehicle has an unfinished test run order. For example, judging whether the vehicle meets the departure release conditions may include: judging whether the vehicle completes the order payment, and determining that the vehicle meets the departure release conditions when the vehicle completes the order payment. In some embodiments, the departure clearance conditions can also be designed for one or more predetermined brands, so as to provide personalized management for vehicles belonging to one or more predetermined brands. For example, the departure release condition may be that the vehicle meets the following conditions at the same time: the vehicle belongs to one or more predetermined brands, and the vehicle completes the order payment. In some embodiments, the departure module 240 may use an image recognition algorithm based on deep learning to process the image data collected by the camera of the departure sensing system, so as to realize departure control based on the vehicle brand. The entry module 210 and exit module 240 of some embodiments of the present application can implement entry or exit control based on the vehicle brand. Compared with the comparative embodiment that mainly relies on the license plate number for entry or exit control, the entry module 210 and exit module 240 of some embodiments of the present application can provide personalized services for vehicles of different brands, thereby improving the service experience of users .

In some embodiments, the departure module 240 can identify whether the state of the vehicle meets the departure release condition, and open the automatic gate for the vehicle that meets the departure release condition to realize automatic release, so that the vehicle can leave the vehicle service station 100. Optionally, the departure module 240 may record the clearance state of the vehicle after the vehicle is automatically cleared. For vehicles that do not meet the departure release conditions, the departure module 240 can generate a reminder notification to remind manual intervention, thereby ensuring a quick response. The above setting of the departure module 240 reduces the waiting time for the user to leave the field (manually check the exit list), and greatly reduces the workload of the staff in the departure area 160 to check the vehicle information.

In the embodiment of the present application, the vehicle service station 100 can be digitally modeled using technologies such as digital twins. By establishing a digital station model of the vehicle service station 100 , the manager of the vehicle service system 200 can obtain the resource utilization status of the vehicle service station 100 in real time. In addition, using the digital station model, the vehicle service system 200 can predict the future overall development trend of vehicle service based on real-time monitoring of the resources of the full service network and combined with the data of vehicle maintenance requirements, thereby identifying the vehicle Blank points or weak points in the network layout of the service station 100. Based on the identified blank spots or weak spots in the network, the vehicle service system 200 can also propose a layout decision-making scheme for the vehicle service station 100, thereby helping the management to quickly make a correct layout decision. For example, in some embodiments, the vehicle service system 200 can use the resource occupancy of multiple vehicle service stations 100 in a certain area (for example, a certain province, a certain city, a certain district (county), etc.) based on the station model Statistics are made, and resource gap statistics and service volume forecasts for a certain period of time in the future are further performed based on the statistics, so as to provide suggestions for the resource layout decision of the vehicle service station 100 . The vehicle service system 200 of the present application uses the digital station model to carry out station management and layout decision-making, which can effectively avoid the time consumed by manual data measurement and calculation of control strategies and layout strategies, and can also avoid the lag of manual prediction as much as possible, for fast and timely Decision-making and seizing market resources bring opportunities.

Next, a vehicle service method according to an embodiment of the present application will be described with reference to FIG. 3 to FIG. 5 .

3 to 5 show schematic diagrams of a vehicle service method according to an embodiment of the present application. In some embodiments, the vehicle service method for the vehicle service station 100 can be implemented by the vehicle service system 200 described above. Wherein, the vehicle service system 200 can use the station model of the vehicle service station 100 to monitor the resource configuration of the vehicle service station 100 in real time. The “resource configuration” referred to herein may include the occupancy of each service station in each area of the vehicle service station 100 , for example, the current occupancy of each service station in the service area 150 .

Part of the steps in the vehicle service method shown in FIG. 3 include steps S310 to S390 , which can be implemented by the admission module 210 in the vehicle service system 200 . As shown in FIG. 3 , the vehicle service method starts at the start step S310. After step S310, step S320 may be executed to enable the station sensing system to monitor the entry area 120, the pre-check area 140, the service area 150, the departure area 160 and the off-site area 130 of the vehicle service station 100 respectively. The specific layout and functions of the entry area 120 , the pre-screening area 140 , the service area 150 , the exit area 160 and the out-of-field area 130 described in this embodiment can be as described above, and will not be repeated here. It can be appreciated that the monitoring of the vehicle service station 100 by the station sensing system can run through the entire process of implementing the vehicle service method. That is, the station sensing system is always in a monitoring state during the entire execution of the vehicle service method.

After step S320, step S330 may be executed to determine whether the vehicle service system 200 has received a user request. If the user requirement is not received, it may return to step S320 to continuously determine whether the user requirement is received. If the user requirement is received, step S340 may be further executed.

In step S340, it may be determined whether the received user request has been subscribed by the user. In the case that the user needs no reservation, step S370 may be further executed. In the case that the user requirement has been reserved, step S350 may be further executed.

In step S350, it may be determined whether there is a reserved vehicle associated with the reserved user in the off-site area 130 monitored via the off-site sensing system. In the case that there is no reserved vehicle in the off-site area 130 , it may return to step S350 to continuously determine whether there is a reserved vehicle in the off-site area 130 . If there is a reserved vehicle in the off-site area 130, step S360 may be further executed.

In step S360, a reception notification may be generated to notify the vehicle service station 100 (for example, the relevant reception personnel in the vehicle service station 100) to prepare to receive the reserved vehicle. After step S360, step S370 may be executed.

In step S370, it may be determined whether there is a vehicle in the entrance area 120 monitored by the entrance sensing system. If there is no vehicle in the entry area 120 , it may return to step S370 to continuously determine whether there is a vehicle in the entry area 120 . If there is a vehicle in the entrance area 120, step S380 may be further executed.

In step S380, it may be determined whether the vehicles in the entry area 120 meet the entry and release conditions. The manner of judging whether the entry clearance condition is met in step S380 may be as described above for the entry area 120 and the entry module 210 , and will not be repeated here. In the case that the vehicle does not meet the entry and release conditions, it may return to step S380 to continuously determine whether the vehicle meets the entry and release conditions. In some embodiments, in the case that the vehicle does not meet the entry clearance conditions, before returning to step S380, a reminder notice may also be generated to guide the vehicle user to operate to meet the entry clearance conditions. In the case that the vehicle meets the entry and release conditions, step S390 may be further executed.

In step S390, an instruction for the vehicle to pass and enter the venue may be issued. For example, an opening command may be issued to the entrance gate in the entrance area 120 , so that the entrance gate is in an open state, so as to allow vehicles to pass. After step S390, step S410 (see FIG. 4 ) may be further executed.

Some steps in the vehicle service method shown in FIG. 4 include steps S410 to S440 , which can be implemented by the pre-check module 220 in the vehicle service system 200 . As shown in FIG. 4 , in step S410 , it may be determined whether a vehicle enters the pre-inspection area 140 monitored by the pre-inspection sensing system. If it is determined that no vehicle enters the pre-inspection area 140 , return to step S410 to continuously determine whether a vehicle enters the pre-inspection area 140 . If it is determined that a vehicle enters the pre-inspection area 140, step S420 may be further executed.

In step S420 , an instruction to perform detection on vehicles entering the pre-inspection area 140 is issued. The manner of performing detection on the vehicle in step S420 may be the detection described above for the pre-inspection area 140 and the pre-inspection module 220 , which will not be repeated here. After step S420, step S430 may be further executed.

In step S430, a service order is generated based at least on the detection result. The way of generating the service order in step S430 may be the way of generating the service order as described above for the pre-check area 140 and the pre-check module 220 , and details will not be repeated here. After step S430, step S440 may be further executed.

In step S440, an instruction to guide the vehicle into the service area 150 is issued based at least on the service order. The manner of issuing the instruction to guide the vehicle into the service area 150 in step S440 may be as described above for the pre-inspection area 140 and the pre-inspection module 220 , and will not be repeated here. After step S440, step S510 (see FIG. 5) may be further executed.

Some steps in the vehicle service method shown in FIG. 5 include steps S510 to S580, wherein steps S510 to S540 can be implemented by the service module 230 in the vehicle service system Departure module 240 is implemented. As shown in FIG. 5 , in step S510 , it may be determined whether a vehicle associated with a service order enters the service area 150 monitored by the service sensing system. In some embodiments, an image recognition algorithm based on deep learning may be used to process image data collected by a camera of the service sensing system to identify whether a vehicle entering the service area 150 is associated with a service order. If it is determined that no vehicle associated with the service order enters the service area 150 , return to step S510 to continuously determine whether a vehicle associated with the service order enters the service area 150 . If it is determined that a vehicle associated with the service order enters the service area 150, step S520 may be further executed. In some embodiments, if the identified vehicle entering the service area 150 in step S510 is not associated with any service order (ie, no order management), a reminder notification may be generated to remind the vehicle service station 100 ( For example, the relevant management personnel in the vehicle service station 100) the vehicle has a flying order situation.

In step S520, an instruction to provide services for vehicles may be issued according to the service order generated in step S430, so that vehicles entering the service area 150 may receive corresponding services. In step S520 , the way of issuing an instruction to provide service for the vehicle according to the service order may be as described above for the service area 150 and the service module 230 , and will not be repeated here. After step S520, step S530 may be further executed.

In step S530, it is determined whether the vehicle accepts the completion service based on the service content in the order service and the vehicle status. In the case that the vehicle does not accept the completed service, it may return to step S520 to guide the vehicle to continue to complete the unfinished service items in the service order (for example, by way of voice reminder). In the case that the vehicle accepts the completed service, step S540 may be further executed.

In step S540, the user may be reminded to pay for the service order through a notification. In some embodiments, the user can complete the payment for the service order online on the APP of the user terminal, or the user can confirm the order online on the APP of the user terminal without paying the fee if the user has additional benefits. After step S540, step S550 may be further executed.

In step S550, it may be determined whether there is a vehicle in the departure area 160 based on the departure monitoring data acquired by the departure sensing system. If there is no vehicle in the departure area 160 , it may return to step S550 to continue monitoring whether there is a vehicle in the departure area 160 . If there is a vehicle in the departure area 160, step S560 may be further executed.

In step S560, it may be determined whether the vehicles in the departure area 160 meet the departure clearance conditions. The manner of judging whether the departure clearance condition is met in step S560 may be as described above for the departure area 160 and the departure module 240 , and will not be repeated here. In the case that the vehicle does not meet the departure release conditions, it may return to step S560 to continuously determine whether the vehicle meets the departure release conditions. In some embodiments, in the case that the vehicle does not meet the departure clearance conditions, before returning to step S560, a reminder notification may also be generated to guide the vehicle user to operate to meet the departure clearance conditions. In the case that the vehicle meets the departure release conditions, step S570 may be further executed.

In step S570, an instruction to release the vehicle for departure may be issued. For example, an opening command may be issued to the departure gate in the departure area 160, so that the departure gate is in an open state, so as to allow vehicles meeting the departure release conditions to pass. Enter step S580 after step S570 to end the current vehicle service method.

The embodiment of the present application describes the vehicle service method according to the specific order shown in FIGS. In other embodiments, some steps may be added or deleted on the basis of the vehicle service method depicted in FIGS. 3 to 5 .

According to another aspect of the present application, there is provided a computer-readable storage medium in which instructions are stored, and when the instructions are executed by a processor, the processor performs any one of the above-mentioned methods for vehicle service The vehicle service method of the station. The computer-readable medium referred to in this application includes various types of computer storage media, and may be any available medium that can be accessed by a general-purpose or special-purpose computer. By way of example, a computer readable medium may include RAM, ROM, EPROM, ^E2PROM , registers, hard disk, removable disk, CD-ROM or other optical disk storage, magnetic disk storage or other magnetic Any other transitory or non-transitory medium that stores desired program code elements in the form of instructions or data structures and that can be accessed by a general purpose or special purpose computer, or general purpose or special purpose processor. Discs, as used herein, usually reproduce data magnetically, while discs use lasers to reproduce data optically. Combinations of the above should also be included within the scope of computer-readable media. An exemplary storage medium is coupled to the processor such that the processor can read and write information from, and to, the storage medium. In the alternative, the storage medium may be integrated into the processor. The processor and storage medium can reside in an ASIC. The ASIC may reside in a user terminal. In the alternative, the processor and storage medium may reside as discrete components in the user terminal.

According to another aspect of the present application, a vehicle service system for a vehicle service station is provided, the vehicle service system includes a memory and a processor. Wherein, the memory is configured to store instructions. In some embodiments, the memory may be non-volatile memory such as flash memory, ROM, hard drive, magnetic disk, optical disk or the like. The processor is configured to be able to execute the instructions, so that the vehicle service system can execute any one of the above-mentioned vehicle service methods for a vehicle service station.

The present application proposes a user-oriented vehicle service station 100, wherein the vehicle service station 100 may include a vehicle service system 200 for providing self-service vehicle services. Utilizing the vehicle service system 200, the vehicle service station 100 can conduct all-round automatic detection of the vehicle from the moment the user's vehicle enters the station, so as to complete the status recognition of the appearance, chassis, tires, etc., and automatically dispatch workers and drive automatically based on the maintenance content to the assigned station. During the overall process of the vehicle receiving service, the vehicle service system 200 can autonomously monitor the maintenance process and perform visual management through the station sensing system and corresponding algorithms.

The vehicle service system of the present application can improve the operating efficiency of the vehicle service station through self-service intelligent services as a whole, and reduce the input of human resources. For vehicle service stations that mainly rely on manpower to perform vehicle services, for every 100 increase in the number of users, it is necessary to add 1 new service personnel. Calculated on the basis of an annual growth of 200,000 people, based on the actual labor cost of the stores in the existing vehicle service stations, based on the calculation of about 18,000 yuan per person per month, about 2,000 new manpower will be added each year, and the total labor cost will be 36 million yuan/month month, a total of 432 million/year. In comparison, according to estimates, the vehicle service system 200 of this application can save about 400 manpower per year, with a total labor cost of 86.4 million yuan per year. About 20% cost reduction.

In addition, the vehicle service system of the present application can also know the overall resource utilization of multiple stations in the area on the basis of the digital station model, so as to automatically predict the future development trend of the vehicle service, and independently generate the station layout in the area strategic decision.

The above are only specific implementation methods of the present application, but the protection scope of the present application is not limited thereto. Those skilled in the art can think of other feasible changes or substitutions based on the technical scope disclosed in this application, and all such changes or substitutions are covered by the protection scope of this application. In the case of no conflict, the embodiments of the present application and the features in the embodiments can also be combined with each other. The scope of protection of the present application shall be determined by the description of the claims.

Claims (10)

1. A vehicle service system for a vehicle service station, characterized in that the vehicle service station includes an entry area and a service area, and the vehicle service system includes: Admission module, the admission module is configured to: Obtaining the entrance monitoring data of the entrance area; judging whether there is a vehicle in the entry area based on the entry monitoring data; In the case that there is a vehicle in the entry area, judging whether the vehicle meets the entry and release conditions; and In the case that the vehicle meets the entry and release conditions, issue an instruction for the vehicle to enter the field, so that the vehicle can receive services in the vehicle service station; A service module, the service module is configured to: Obtaining service monitoring data for the service area; determining whether the vehicle enters the service area based on the service monitoring data; and issuing an instruction to service the vehicle based at least on a service order if the vehicle enters the service area; and A departure module, the departure module is configured to: In the case that the vehicle accepts to complete the service, determine whether the vehicle meets the conditions for departure release; and In the case that the vehicle meets the departure release condition, an instruction to release the vehicle for departure is issued, so that the vehicle can leave the vehicle service station. 2. The vehicle service system according to claim 1, wherein the vehicle service system is implemented based on a station model of the vehicle service station, wherein the station model is constructed using digital twin technology, and The vehicle service system can use the station model to obtain the resource configuration of the vehicle service station in real time. 3. The vehicle service system according to claim 1 or 2, wherein the vehicle service station also includes a pre-check area; and the vehicle service system also includes a pre-check module, and the pre-check module is configured to : Acquiring pre-inspection monitoring data for the pre-inspection area; judging whether the vehicle enters the pre-check area based on the pre-check monitoring data; When the vehicle enters the pre-inspection area, issue an instruction to perform detection on the vehicle; generating a service order based at least on a detection result of said detection; and Instructions are issued to direct the vehicle into the service area based at least on the service order. 4. The vehicle service system according to claim 1, wherein the judging whether the vehicle meets the entry and release conditions includes: Identify the make of the vehicle in question; and Where the identified brand belongs to one or more predetermined brands, it is determined that the vehicle is eligible for admission. 5. A vehicle service method for a vehicle service station, characterized in that the vehicle service station includes an entry area and a service area, and the vehicle service method includes: Acquiring admission monitoring data for the admission area and service monitoring data for the service area; Judging whether there is a vehicle in the entry area based on the entry monitoring data, and if there is a vehicle in the entry area, judging whether the vehicle meets the entry and release conditions; In the case that the vehicle meets the entry release conditions, issue an instruction for the vehicle to be released, so that the vehicle can receive service in the vehicle service station; determining whether the vehicle enters the service area based on the service monitoring data, and issuing an instruction to provide service to the vehicle based at least on a service order if the vehicle enters the service area; In the case that the vehicle accepts to complete the service, determine whether the vehicle meets the conditions for departure release; and In the case that the vehicle meets the departure release condition, an instruction to release the vehicle for departure is issued, so that the vehicle can leave the vehicle service station. 6. The vehicle service method according to claim 5, wherein the vehicle service method is implemented by a vehicle service system, and the vehicle service system is implemented based on the station model of the vehicle service station, wherein The station model is constructed using digital twin technology, and the vehicle service system can use the station model to obtain the resource configuration of the vehicle service station in real time. 7. The vehicle service method according to claim 5 or 6, wherein the vehicle service station also includes a pre-check area, and the vehicle service method further comprises: Acquiring pre-inspection monitoring data for the pre-inspection area; judging whether the vehicle enters the pre-check area based on the pre-check monitoring data; When the vehicle enters the pre-inspection area, issue an instruction to perform detection on the vehicle; generating a service order based at least on a detection result of said detection; and Instructions are issued to direct the vehicle into the service area based at least on the service order. 8. A computer-readable storage medium, wherein instructions are stored in the computer-readable storage medium, wherein when the instructions are executed by a processor, the processor is made to perform any A vehicle servicing method as described. 9. A vehicle service system for a vehicle service station, characterized in that the vehicle service system comprises: a memory configured to store instructions; and A processor configured to execute the instructions so that the vehicle service system executes the vehicle service method according to any one of claims 5-7. 10. A vehicle service station, comprising the vehicle service system according to any one of claims 1-4 and 9.

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