CN114488969A - Production after-sale integrated system for industrial intelligent robot - Google Patents
Production after-sale integrated system for industrial intelligent robot Download PDFInfo
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- CN114488969A CN114488969A CN202111574261.0A CN202111574261A CN114488969A CN 114488969 A CN114488969 A CN 114488969A CN 202111574261 A CN202111574261 A CN 202111574261A CN 114488969 A CN114488969 A CN 114488969A
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- 238000004519 manufacturing process Methods 0.000 title claims abstract description 70
- 238000012423 maintenance Methods 0.000 claims abstract description 53
- 238000007726 management method Methods 0.000 claims abstract description 28
- 238000012544 monitoring process Methods 0.000 claims abstract description 9
- 238000004458 analytical method Methods 0.000 claims description 5
- 238000000034 method Methods 0.000 abstract description 9
- 238000007619 statistical method Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000007547 defect Effects 0.000 description 1
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B19/00—Programme-control systems
- G05B19/02—Programme-control systems electric
- G05B19/418—Total factory control, i.e. centrally controlling a plurality of machines, e.g. direct or distributed numerical control [DNC], flexible manufacturing systems [FMS], integrated manufacturing systems [IMS] or computer integrated manufacturing [CIM]
- G05B19/41865—Total factory control, i.e. centrally controlling a plurality of machines, e.g. direct or distributed numerical control [DNC], flexible manufacturing systems [FMS], integrated manufacturing systems [IMS] or computer integrated manufacturing [CIM] characterised by job scheduling, process planning, material flow
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B2219/00—Program-control systems
- G05B2219/30—Nc systems
- G05B2219/32—Operator till task planning
- G05B2219/32252—Scheduling production, machining, job shop
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
- Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
- Y02P90/02—Total factory control, e.g. smart factories, flexible manufacturing systems [FMS] or integrated manufacturing systems [IMS]
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Abstract
The invention discloses a production and after-sale integrated system for an industrial intelligent robot, which comprises a production system, an after-sale system and a relay system, wherein the production system comprises a production system body, a production system body and a relay system body; the production system is used for guiding the production of the industrial intelligent robot in the factory and the maintenance of the sold industrial robot, and counting and summarizing fault reasons; the after-sale system is used for customer service management and real-time monitoring of each sold industrial intelligent robot; the relay system is used for storing all the records of information from manufacturers to customers and performing the work of overall information planning and the like. According to the invention, the production system of the industrial intelligent robot is integrally connected with the after-sale system, so that the production system can only acquire the fault condition of the industrial intelligent robot in the operation process in real time, and small faults can be actively and remotely repaired; the large fault can be directly fed back to the production system, so that a manufacturer can obtain fault information in time and arrange maintenance; and the manufacturer can also summarize the fault types of all products in real time, so that the follow-up improvement is facilitated.
Description
Technical Field
The invention belongs to the technical field of intelligent robots, and particularly relates to an after-sales integrated system for industrial intelligent robots.
Background
Manufacturers of industrial intelligent robots are generally only responsible for production and sale of products, and manufacturers with a comprehensive customer service concept can set an after-sale system, but in the prior art, the production system and the after-sale system of the industrial intelligent robot cannot be integrated; when the client does not feed back, the fault in the operation process of the industrial intelligent robot cannot be known in advance, and the small fault can be actively repaired; in the prior art, the tracking serviceability of a manufacturer on sold products is poor, and sold machines cannot be maintained in time due to shortage of technicians and unreasonable arrangement of the technicians.
In the prior art, the sold industrial intelligent robot always independently exists on a production line of a client company for production operation, and does not contact with a manufacturer any more, when a fault occurs, a client telephone requests the manufacturer to maintain, under most conditions, the manufacturer only sends a technician to go on business to the client to maintain the industrial intelligent robot to a certain extent, then the process of the fault is ended, the fault occurrence cannot provide any necessary improvement of subsequent production for the manufacturer, the industrial intelligent robot produced subsequently still has the same fault occurrence, and expensive technical personnel maintenance cost and traveling cost are wasted.
Therefore, in order to solve the above technical problems, it is necessary to provide an integrated after-market system for industrial intelligent robots.
Disclosure of Invention
The invention aims to provide an integrated after-sales system for industrial intelligent robots, which aims to solve the problems.
In order to achieve the above object, an embodiment of the present invention provides the following technical solutions:
a production and after-sale integrated system for an industrial intelligent robot comprises a production system, an after-sale system and a relay system;
the production system is used for guiding the production of industrial intelligent robots in a factory and the maintenance of sold industrial robots, and counting and summarizing fault reasons;
the after-sale system is used for customer service management and real-time monitoring of each sold industrial intelligent robot;
the relay system is used for storing all the records of the information from the manufacturer to the client and the overall planning of the information, and is convenient for the two parties to call the required data at any time.
As a further improvement of the invention, the production system comprises an internal production module, an external maintenance module, a fault statistics analysis module and an improvement strategy summarization module.
As a further improvement of the invention, the after-sales system comprises a customer management module and a maintenance feedback module.
As a further improvement of the invention, the relay system is in signal connection with both the production system and the after-market system.
As a further improvement of the invention, the internal production module comprises a part coding unit and a finished product bar code unit.
As a further improvement of the invention, the external maintenance module comprises a signal receiving unit, a small-sized fault repairing unit and a fault counting unit.
As a further development of the invention, the external service module is a separate unit.
As a further improvement of the invention, the external maintenance module comprises a plurality of maintenance clients, and the plurality of maintenance clients can acquire real-time monitoring data of the industrial intelligent robot.
As a further improvement of the invention, the customer management module comprises a customer management unit, a machine management unit, an attendant signature unit and a maintenance timing unit.
As a further improvement of the invention, the maintenance feedback module comprises a technician assigning unit, a technician scoring unit, a part damage recording unit and a production line error recording unit.
Compared with the prior art, the invention has the following advantages:
according to the invention, the production system of the industrial intelligent robot is integrally connected with the after-sale system, so that the production system can only acquire the fault condition of the industrial intelligent robot in the operation process in real time, and small faults can be actively and remotely repaired; the large fault can be directly fed back to the production system, so that a manufacturer can obtain fault information in time and arrange maintenance; and the manufacturer can also summarize the fault types of all products in real time, so that the follow-up improvement is facilitated.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments described in the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a schematic structural diagram of an integrated after-market system for an industrial intelligent robot according to an embodiment of the present invention.
Detailed Description
The present invention will be described in detail below with reference to embodiments shown in the drawings. The embodiments are not intended to limit the present invention, and structural, methodological, or functional changes made by those skilled in the art according to the embodiments are included in the scope of the present invention.
An embodiment of the invention discloses a production and after-sale integrated system for an industrial intelligent robot, which is shown in fig. 1 and comprises a production system, an after-sale system and a relay system;
the production system is used for guiding the production of industrial intelligent robots in a factory and the maintenance of sold industrial robots, and counting and summarizing fault reasons;
referring to fig. 1, the production system includes an internal production module, an external maintenance module, a failure statistics analysis module, and an improvement policy summarization module.
The internal production module comprises a part coding unit and a finished product bar code unit. When the industrial intelligent robot breaks down, the fault can be seen on which part, the part is a part product of which batch provided by which supplier, when the fault rate of the part of the batch is high, the supplier can be requested to improve the production of the part, the supplier can be selected to be replaced, and the like, so that the quality of the finished product of the subsequent industrial intelligent robot is improved, the fault caused by the part is reduced, and the maintenance times of a manufacturer and the traveling cost of a technician are reduced. The finished product bar code unit is used for facilitating a manufacturer to identify any industrial intelligent robot in real time, is also used for connecting the industrial intelligent robot with the manufacturer, and can establish the contact between the industrial intelligent robot and an internal system of the manufacturer no matter whether each industrial intelligent robot is sold or not.
The external maintenance module comprises a signal receiving unit, a small fault repairing unit and a fault counting unit. The external maintenance module can receive fault information generated by any one of the sold industrial intelligent robots at any time, when the external maintenance module identifies that the fault information is a small fault, the small fault repairing unit is started to directly and remotely repair the industrial intelligent robot, and the fault statistical unit is used for counting the possible root cause of the fault so as to improve the fault in subsequent production; when the external maintenance module identifies that the fault information is a fault which cannot be remotely repaired by the small fault repairing unit, a maintenance signal is generated and transmitted to a maintenance feedback module of the after-sales system, and the to-be-maintained feedback module makes a further instruction.
The external service module is a stand-alone unit. The external maintenance module is connected with the industrial intelligent robot sold to the client, but the connection is an independent connection path, so that the external maintenance module can only acquire fault information of the industrial intelligent robot in the operation process and remotely repair small faults in real time, cannot acquire production information, commercial secrets and the like of the client, and cannot control the start and stop of the industrial intelligent robot remotely, so that the client can use the industrial intelligent robot safely.
The after-sale system is used for customer service management and real-time monitoring of each sold industrial intelligent robot, so that the sold industrial intelligent robots can be maintained in time after a fault occurs, and huge loss caused by shutdown and production stoppage of customers due to machine failure is reduced;
the client management module comprises a client management unit, a machine management unit, an operator signature unit and a maintenance timing unit. The customer management unit is used for recording customer information, bar code information of the purchased industrial intelligent robot and the like, and is convenient for tracking the sold industrial intelligent robot subsequently
The maintenance feedback module comprises a technician assignment unit, a technician scoring unit, a part damage recording unit and a production line error recording unit
The relay system is used for storing all the records of the information from the manufacturer to the client and the overall planning of the information, and is convenient for the two parties to call the required data at any time.
When a manufacturer produces an industrial intelligent robot, a part coding unit of an internal production module of a production system carries out unique coding marking on a required part, the marked part is used in the production of the industrial intelligent robot, a bar code for identification is pasted on the processed industrial intelligent robot by a finished bar code unit, the bar code comprises production line information and worker information during production, after the industrial intelligent robot is produced, in the process of selling the industrial intelligent robot to a client by a salesman, a salesman signature unit in a client management module in an after-sale system records the salesman selling the robot, so that the client contact is facilitated, and the internal inquiry of an enterprise is facilitated;
after the robot is sold to a customer, a customer management unit in a customer management module records basic information of the customer, including but not limited to the name, address, contact telephone and the like of the customer, so that a technician and a salesman can directly contact and communicate with the customer at a later stage;
a machine management unit in the customer management module records a machine bar code purchased by a customer, establishes a real-time monitoring channel with the machine, and then starts to remotely monitor the running condition of the machine by a maintenance feedback module in the customer management module;
the machine management unit in the customer management module is an independent unit and isolated from the production information of customers, so that the condition that a manufacturer monitors the operation condition and the fault condition of a machine in real time is met, and the leakage of the production of the customers and other important information and trade secrets is avoided.
Once the maintenance feedback module finds the machine fault, if the maintenance feedback module judges that the fault is a small fault, the fault information is transmitted to an external maintenance module in the production system, and the external maintenance module automatically starts a maintenance program to solve the fault; if the maintenance feedback module judges that the fault is a large fault or the external maintenance module cannot process the fault, the fault information and the machine information are directly transmitted to the technician assignment unit, and the technician assignment unit assigns corresponding technicians to carry out field maintenance;
when a technician is required to go to the field for maintenance, the technician can call a client management unit in the client management module, obtain contact ways such as client address information, client telephone and the like, explain the possible fault problem of the machine, actively request to go to a client company, find a designated machine and solve the fault;
in the process of solving the fault each time, when a technician finds that a specific part has a problem, the part can be uniquely corresponding to the part through the code coded by the part coding unit, and then the defect of the part is fed back to the fault statistical analysis module through the part damage recording unit;
when finding that the production or assembly deviation occurs in the production process, technicians can identify the production line and worker information of the robot through the bar codes posted by the finished product bar code units and then feed back the information to the fault statistical analysis module;
after the fault statistics and analysis module obtains the information, the problem points are counted and analyzed, then the information is transmitted to the improved strategy summarizing module, and the improved strategy summarizing module can give out appropriate suggestions: when a fault occurs on the part, the supplier can be recommended to be replaced in a factory or required to be improved in product quality; when the cause of the fault is in the production process, all or part of the production line can be updated and replaced; when the fault is generated in the worker, the training of the worker can be enhanced, and the production quality is improved.
When the customer actively finds the problem, the problem can be fed back through the customer management unit, the information can be directly sent to the maintenance feedback module, then the maintenance feedback module sends the information to the technician assignment unit, and the steps are repeated.
The system can also directly contact the salesman through the bar code tracking of the finished product bar code unit pasted on the machine, the salesman can enter the maintenance feedback module through logging in the after-sale system to report the repair service for a specific machine of the customer, and then the maintenance information can be directly sent to the technician assignment unit to continue the transmission and operation of the subsequent maintenance signals.
The relay system is used for storing all the records of the information from the manufacturer to the client and the overall planning of the information, and is convenient for the two parties to call the required data at any time.
In order to enhance timeliness and effectiveness of maintenance, the external maintenance module comprises a plurality of maintenance clients, and the plurality of maintenance clients can acquire real-time monitoring data of the industrial intelligent robot, so that the state of the industrial intelligent robot can be monitored conveniently according to the real-time monitoring data.
Specifically, the maintenance client has multiple authority levels, a user of the maintenance client can be an owner of the industrial intelligent robot or a producer of the industrial intelligent robot, the higher the authority level is, and the authority management can be performed on the client with the low authority level.
During the use, the operating condition of the industrial intelligent robot that the manufacture factory can in time obtain oneself and produce voluntarily can regard as one part of after-sales service, can promote user experience by a wide margin, is convenient for promote the competitiveness of product and the quality of service, and simultaneously, the manufacture factory can obtain information such as the trouble of a lot of equipment, is convenient for carry out the analysis to the trouble, simultaneously according to the type of trouble, can give continuously to improve the product of oneself, also is the very important way of self-learning and progress.
According to the technical scheme, the invention has the following beneficial effects:
according to the invention, the production system of the industrial intelligent robot is integrally connected with the after-sale system, so that the production system can only acquire the fault condition of the industrial intelligent robot in the operation process in real time, and small faults can be actively and remotely repaired; the large fault can be directly fed back to the production system, so that a manufacturer can obtain fault information in time and arrange maintenance; and the manufacturer can also summarize the fault types of all products in real time, so that the follow-up improvement is facilitated.
Furthermore, it should be understood that although the present description refers to embodiments, not every embodiment may contain only a single embodiment, and such description is for clarity only, and those skilled in the art should integrate the description, and the embodiments may be combined as appropriate to form other embodiments understood by those skilled in the art.
Claims (10)
1. A production and after-sale integrated system for an industrial intelligent robot is characterized by comprising a production system, an after-sale system and a relay system;
the production system is used for guiding the production of industrial intelligent robots in a factory and the maintenance of sold industrial robots, and counting and summarizing fault reasons;
the after-sale system is used for customer service management and real-time monitoring of each sold industrial intelligent robot;
the relay system is used for storing all the records of the information from the manufacturer to the client and the overall planning of the information, and is convenient for the two parties to call the required data at any time.
2. The system of claim 1, wherein the production system comprises an internal production module, an external maintenance module, a failure statistics analysis module, and an improvement strategy summary module.
3. The integrated after-market system for production of industrial intelligent robots of claim 1 wherein said after-market system comprises a customer management module and a maintenance feedback module.
4. The integrated after-market system for industrial intelligent robots of claim 1 wherein said relay system is in signal connection with both production and after-market systems.
5. The integrated after-market system for industrial intelligent robots of claim 1 wherein said internal production modules include part coding units, finished bar code units.
6. The integrated after-market system for industrial intelligent robots of claim 1 wherein said external maintenance module comprises a signal receiving unit, a mini-fault repair unit, a fault statistics unit.
7. The integrated after-market system for industrial intelligent robots of claim 1 wherein said external service module is a stand-alone unit.
8. The system of claim 7, wherein the external service module comprises a plurality of maintenance clients capable of obtaining real-time monitoring data of the industrial intelligent robot.
9. The integrated after-market system for industrial intelligent robots of claim 1 wherein the customer management modules include a customer management unit, a machine management unit, a clerk signature unit and a maintenance timing unit.
10. The integrated after-market system of any one of claims 1 to 9, wherein the repair feedback module comprises a technician assignment unit, a technician scoring unit, a part damage recording unit, and a production line error recording unit.
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Cited By (2)
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CN115619419A (en) * | 2022-10-29 | 2023-01-17 | 安徽凯乐仕创智科技有限公司 | An intelligent robot sales system |
CN116720852A (en) * | 2023-08-08 | 2023-09-08 | 山东理工职业学院 | New energy automobile maintenance data analysis management system based on artificial intelligence |
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