CN108989585A - In the method and device of telephonic communication scene application visual media - Google Patents
In the method and device of telephonic communication scene application visual media Download PDFInfo
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- CN108989585A CN108989585A CN201810929167.4A CN201810929167A CN108989585A CN 108989585 A CN108989585 A CN 108989585A CN 201810929167 A CN201810929167 A CN 201810929167A CN 108989585 A CN108989585 A CN 108989585A
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- 238000000034 method Methods 0.000 title claims abstract description 74
- 230000000007 visual effect Effects 0.000 title claims abstract description 45
- 230000006854 communication Effects 0.000 title claims abstract description 42
- 238000004891 communication Methods 0.000 title claims abstract description 40
- 230000002452 interceptive effect Effects 0.000 claims abstract description 31
- 235000021167 banquet Nutrition 0.000 claims abstract description 10
- 230000001960 triggered effect Effects 0.000 claims abstract description 5
- 230000008569 process Effects 0.000 claims description 38
- 238000012544 monitoring process Methods 0.000 claims description 10
- 238000012800 visualization Methods 0.000 claims description 9
- 230000004913 activation Effects 0.000 claims description 6
- 238000013507 mapping Methods 0.000 claims description 6
- 230000003993 interaction Effects 0.000 claims description 5
- 230000001976 improved effect Effects 0.000 abstract description 3
- 230000006870 function Effects 0.000 description 13
- 238000010586 diagram Methods 0.000 description 6
- 238000011156 evaluation Methods 0.000 description 6
- 238000013475 authorization Methods 0.000 description 4
- 230000008859 change Effects 0.000 description 3
- 238000007667 floating Methods 0.000 description 3
- 230000036541 health Effects 0.000 description 3
- 239000000463 material Substances 0.000 description 3
- 230000001737 promoting effect Effects 0.000 description 3
- 206010048865 Hypoacusis Diseases 0.000 description 2
- 230000008901 benefit Effects 0.000 description 2
- 230000001419 dependent effect Effects 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 238000009434 installation Methods 0.000 description 2
- 206010011469 Crying Diseases 0.000 description 1
- 101000804902 Drosophila melanogaster Xaa-Pro aminopeptidase ApepP Proteins 0.000 description 1
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- 230000000977 initiatory effect Effects 0.000 description 1
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- 238000012546 transfer Methods 0.000 description 1
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Human Computer Interaction (AREA)
- Telephonic Communication Services (AREA)
Abstract
Present invention discloses a kind of methods in telephonic communication scene application visual media, it include: triggering step, it receives by client or is initiated by attending a banquet, to the audio call of designated number, and the enabled instruction that client issues is detected after audio call connection, enabling signal is triggered, enabled instruction includes default rule；Interactive step, the indicating template in the form of suspended window on the client, template include the visual content of voice answer-back, and client carries out virtual interactive interface with user in the form of suspended window, it receives the input instruction of user and more new template is instructed according to input, until meeting termination condition；End step after meeting termination condition, closes suspended window and terminated speech calling.Present invention further teaches a kind of devices in telephonic communication scene application visual media, comprising: client, call server and content server.The present invention is presented the menu of voice answer-back in a manner of visual, can be obviously improved the usage experience of user.
Description
Technical field
The present invention relates to user interaction techniques, more specifically to one kind in telephonic communication scene application visualization matchmaker
The technology of body.
Background technique
For enterprise of service industry, the level and user experience of customer service are the weights for determining service enterprise's acceptance of the users
Want factor.In order to improve the efficiency of customer service, while mitigating the working strength of contact staff, automatic voice responding has obtained extensively
General application.Automatic voice responding broadcasts a menu in a manner of meeting by voice in customers dial designated number and after connecting, visitor
According to voice prompt operation on client (such as mobile phone), selection enters the menu of next stage, or jumps to others at family
Menu, or be transferred to attend a banquet and carry out manual service.Automatic voice responding has a series of termination condition, for example function has executed
Finish, be transferred to other platforms, client terminates voice communication or switching operator attendance.When program carries out meeting above-mentioned termination item
When part, automatic voice responding terminates.
Automatic voice responding has carried out effective shunting to the client made a phone call, for only having the visitor of sequencing demand
Service can be completed by automatic voice responding in family.For the visitor of need to transfer other platforms or the manual service that needs to attend a banquet
Family, automatic voice responding can also carry out effectively supporting guidance, to reduce the working strength attended a banquet, improve working efficiency.It is right
For client, automatic voice responding reduces the time of client's waiting, for service experience and a kind of promotion.
But there is also significant defects for automatic voice responding.If menu is longer, a menu is completely broadcasted
The long time is needed, client, which generally requires, etc. hears out entire menu just and can be carried out selection.Service if necessary is in menu
Forward position may have forgotten about corresponding key, need to listen one again.Sometimes, the service that client needs appears in
Menu finally, being broadcasted by prolonged menu, client do not bear with more, will select other approach.So
Still there are biggish room for improvement, the visitors of existing automatic voice responding technology for the interactive experience of automatic voice responding and client
Family interactive experience is more slow, and not clear enough.
Summary of the invention
A kind of method that the present invention proposes process application visual media by automatic voice responding passes through visual side
Formula, so that the process of voice answer-back is more intuitive efficient.
An embodiment according to the present invention proposes a kind of method in telephonic communication scene application visual media, comprising:
Step is triggered, receive by client or is initiated by attending a banquet, to the audio call of designated number, and in audio call
The enabled instruction that client issues is detected after connection, triggers enabling signal, enabled instruction includes default rule；
Interactive step, the indicating template in the form of suspended window, template include in the visualization of voice answer-back on the client
Hold, client carries out virtual interactive interface with user in the form of suspended window, receives the input instruction of user and is instructed according to input
More new template, until meeting termination condition；
End step after meeting termination condition, closes suspended window.
It in one embodiment, should be in the method for telephonic communication scene application visual media further include:
Step is pushed, in the implementation procedure of interactive step, or after terminating audio call, to the more matchmakers of client push
Body information；
Wherein, it is pushed in the implementation procedure of interactive step, the multimedia messages of push are shown in the form of suspended window
Show；
It is pushed after terminating audio call, the multimedia messages of push are shown in a manner of suspended window or exclusive screen
Show.
In one embodiment, the multimedia messages pushed include: text, picture, video, audio, link or right
In the activation of specified application in client.
In one embodiment, the interactive step includes:
Input instruction is received, input command mappings are template number；
Corresponding template is called according to template number；
Using the template as current template, client is sent to according to the identifier；
Current template is shown in the form of suspended window on the client, user inputs operation according to current template again and refers to
It enables；
Above-mentioned process is repeated until meeting termination condition.
In one embodiment, the preset operation rules that the enabled instruction that client issues includes is in client
The operation of specified button.The enabling signal includes the identifier of client.
An embodiment according to the present invention, it is also proposed that a kind of device in telephonic communication scene application visual media, packet
It includes: client, call server and content server.Client can show suspended window and authorize the monitoring to audio call.It exhales
It makes server and client carry out the communication of audio call, and is monitored during audio call, to obtain client
Input instruction.Content server and call server and client communication, content server call mould according to input instruction
Plate, the template include the visual content of voice answer-back, and content server sends template to according to the identifier of client
Client, the on the client indicating template in the form of suspended window.Client receives the operation conduct for shown template
Input instruction, input instruction are supplied to content server by call server, and content server is instructed according to input updates mould
Plate repeats the process until meeting termination condition；After meeting termination condition, client terminated speech calls and closes suspended window.
In one embodiment, call server detects the enabled instruction that client issues after audio call connection,
Enabling signal is triggered, enabled instruction includes preset operation rules, and enabling signal includes the identifier and original template of client
Template number, enabling signal is sent to content server.Content server call original template and by original template according to
Identifier is sent to client.
In one embodiment, the preset operation rules that the enabled instruction that client issues includes is in client
The operation of specified button.
It in one embodiment, should be in the device of telephonic communication scene application visual media further include: content server
It instructs according to push to client push multimedia messages；Wherein, when audio call carries out, client is in the form of suspended window
Show the multimedia messages of push；After voice-call termination, client is shown in a manner of suspended window or exclusive screen and is pushed away
The multimedia messages sent.
In one embodiment, the multimedia messages pushed include: text, picture, video, audio, link or right
In the activation of specified application in client.
In one embodiment, client receives input instruction, and call server listens to input instruction and will input
Command mappings are template number, and template number is sent to content server.Content server template number calls corresponding template,
Using the template as current template, client is sent to according to the identifier.Client is shown currently in the form of suspended window
Template, user input operation instruction again according to current template.Above-mentioned process is repeated until meeting termination condition.
Method and apparatus in telephonic communication scene application visual media of the invention, by the menu of voice answer-back with can
Mode depending on changing is presented, and user can directly select option required for oneself on the client.According to the user's choice, automatically
It is jumped, entire interactive process is more clear efficiently, can be obviously improved the usage experience of user.
Detailed description of the invention
The above and other feature of the present invention, property and advantage will pass through description with reference to the accompanying drawings and examples
And become apparent, identical appended drawing reference always shows identical feature in the accompanying drawings, in which:
Fig. 1 discloses the stream of the method in telephonic communication scene application visual media of an embodiment according to the present invention
Journey schematic diagram.
Fig. 2 discloses the first in the method for telephonic communication scene application visual media of an embodiment according to the present invention
The schematic diagram of beginning template.
Fig. 3 disclose an embodiment according to the present invention one in the method for telephonic communication scene application visual media
The schematic diagram of a submenu template.
Fig. 4 discloses the knot of the device in telephonic communication scene application visual media of an embodiment according to the present invention
Structure schematic diagram.
Specific embodiment
The present invention proposes a kind of method in telephonic communication scene application visual media, will be answered completely by voice originally
The process answered in a manner of visual to user show, can disposably present displaying in need content so that and user
Interaction more it is intuitive efficiently, can effectively promote user experience.
The method in telephonic communication scene application visual media includes following several steps, refering to what is shown in Fig. 1, figure
1 discloses the flow diagram of the method in telephonic communication scene application visual media of an embodiment according to the present invention:
101, step is triggered, receives by client or initiation of attending a banquet, is exhaled to the audio call of designated number, and in voice
The enabled instruction that client issues is detected after crying connection, triggers enabling signal, enabled instruction includes preset operation rules, is opened
Dynamic signal includes the identifier of client.
102, interactive step, the indicating template in the form of suspended window, template include the visual of voice answer-back on the client
Change content, client carries out virtual interactive interface with user in the form of suspended window, receives the input instruction of user and according to input
More new template is instructed, until meeting termination condition.
103, end step after meeting termination condition, closes suspended window.
104, step is pushed, in the implementation procedure of interactive step, or after end step terminates audio call, to visitor
Family end pushes multimedia messages.It is pushed if it is in the implementation procedure of interactive step, the multimedia messages of push are with outstanding
The form of floating window is shown.It is pushed if it is after audio call, the multimedia messages of push are with suspended window or solely
The mode for accounting for screen is shown.
Next it cites an actual example and is described in detail.By taking a certain comprehensive financial service group as an example, finance clothes
The financial service that business group provides includes: insurance, bank, credit card, security etc..It may include: life insurance specific to type of business
Business, banking, is applied and business of opening an account, property insurance business, endowment insurance and annuity business, health insurance industry at credit card business
Business, stock exchange transaction, insurance are reported a case to the security authorities business.According to conventional automatic voice responding process, when user initiates voice to designated number
Calling, that is, when dialing service hotline, can hear the voice menu of a service selection first.It, can will be upper in the voice menu
Business can be generally divided into 9, respectively correspond number by the every business number consecutively stated in order to corresponding with digit dialling keyboard
Word 1-9, such as: 1) life insurance business, 2) credit card business, 3) banking, 4) application and business of opening an account, 5) property insurance business,
6) endowment insurance and annuity business, 7) health insurance business, 8) stock exchange transaction, 9) insurance is reported a case to the security authorities business.Number 0 is generally corresponding " to be returned
Previous Menu " or " switching manual service ".User presses one in digital 1-9 after hearing out voice menu, with selection pair
The service answered.Voice menu is completely broadcasted to finish and needs the comparable time, also, is directed to different types of insurance
Business has multiple, is easy to obscure.It for a user, also not necessarily can be just if the delineation of activities for financial field understands
Really find the classification where the business for oneself wanting to handle.This just considerably increase return it is hard of hearing, a possibility that reselecting.
And return every time hard of hearing, it requires to hear out voice menu one time, this is very time-consuming.Further, it is found that
Even if having selected certain a kind of service therein, this classification is also a broad concept.After having selected the category, also
It can hear the other voice submenu of disaggregated classification under the category.User may need the selection of the submenu by layer 2-3, ability
Really go to the business tine for oneself wanting to handle.In this process, the intrinsic disadvantage of voice answer-back fully reveals:
Voice answer-back can only successively broadcast voice menu according to the sequence of setting, and user can not quickly, completely recognize entire menu
Content, therefore interaction efficiency and experience it is all poor.
With popularizing for smart phone, most of audio call is all to be initiated by smart phone, and smart phone has
Standby very strong multimedia interactive ability, can use the function of smart phone to improve the process of voice answer-back.In order to realize this
The method of invention, for the client of user, it is desirable to be able to show suspended window and authorize the monitoring to audio call.For
For mobile phone based on android system, " monitoring telephone permission " under open Android system, " suspended window permission " two is needed to limit function
The authorization of energy.
In triggering step, for the client of authorized " monitoring telephone permission ", " suspended window permission " function, when this
When client is initiated to the audio call of designated number, for example client dials customer service hotline.After audio call connection, utilize
Monitoring telephone permission come detect client whether issue starting visible process enabled instruction.In some embodiments, visually
Changing process can be set to start automatically, that is, detect when being switched on to the audio call of designated number, just directly initiate visual
Change process.In further embodiments, visible process is arranged to be started by user, by the behaviour to specified button in client
Make as triggering.For example a very brief voice broadcast can be first broadcasted, prompt user, if it is desired to starting visualization
Process please press specified button, for example press " 0 ".When detecting that key is pressed, then confirmation detects enabled instruction.This
When enabled instruction be exactly a preset operation rules, such as the operation for specified button.It is touched after detecting enabled instruction
Enabling signal is sent out to start visible process.Visible process is an interaction flow, therefore the enabling signal includes client
Identifier.In one embodiment, the identifier of client is the cell-phone number that the client is being conversed.Due to part mobile phone
Has a double-card dual-standby function, therefore the cell-phone number to be currently talking is as the identifier of client.
After visible process starting, start to interact with user, i.e. interactive step.It is whole in interactive step
Process is that the voice menu of script is changed to visual menu template, using " the suspended window permission " of client authorization, with outstanding
The form of floating window shows menu template on the client.Menu template includes the visual content of voice answer-back, and client is with outstanding
The form of floating window and user carry out virtual interactive interface, receive the input instruction of user and update menu template according to input instruction,
Until meeting termination condition.It is to be appreciated that the step of interactive step is a similar iterative cycles, user makes a choice
Afterwards, it will be updated menu, for example enter the menu of next stage or the menu back to upper level, until user finds oneself and wants
The business handled and handling finish or user's drop calls until.Visible process is to execute script with voice mode
Process is changed to execute in a manner of suspended window, but the execution condition and termination condition of process all do not change, therefore, visualization stream
The termination condition of journey and the termination condition of voice answer-back are corresponding.Generally include: business is finished, turns manual service, message
Or drop calls.
The realization process of interactive step is introduced below with reference to Fig. 2~Fig. 3:
Interactive step includes following process:
Input instruction is received, input command mappings are template number；
Corresponding template is called according to template number；
Using template as current template, client is sent to according to identifier, such as the cell-phone number being currently talking；
Current template is shown in the form of suspended window on the client, user inputs operation according to current template again and refers to
It enables；
Above-mentioned process is repeated until meeting termination condition.
As previously described, visible process is started according to enabling signal, and enabling signal includes the knowledge of client
Alias, such as the cell-phone number being currently talking.After receiving enabling signal, enabling signal is mapped to original template, or
Say the template number of root template, such as A0000.It should be noted that template number here is used for the purpose of illustrating
It is bright, any limitation is not made to coding rule.
Then, according to template number A0000, the template with reference numeral, i.e. original template are called, in other words root
Template.The schematic form of original template is with reference to shown in Fig. 2.The major part of original template is the main business classification of display, than
Such as 1) life insurance business, 2) credit card business, 3) banking, 4) application and business of opening an account, 5) property insurance business, 6) endowment insurance and
Annuity business, 7) health insurance business, 8) stock exchange transaction, 9) insurance report a case to the security authorities business, 0) turn manual service.Although most intelligence
Mobile phone be all by touch operation, but need consider part still using button operation client presence.Therefore, just
The menu of beginning template is divided into 10, corresponding number 0-9.For the smart phone of touch operation, actually there is no menus
Menu item number can be arranged in the limitation of item number according to demand.On original template, it can also show according to demand some other
Content, such as the number of service hotline, Business Name, the duration of call etc., these can be arranged according to demand.
Using the template as current template, client is sent to according to identifier, such as the cell-phone number being currently talking.
Current current template is original template, so original template is just sent to client according to cell-phone number.
Current template is shown in the form of suspended window on the client.User on the client, by way of suspended window
It can see the pattern of original template as shown in Figure 2.User inputs operation instruction again according to current template.For example, user
5) property insurance business is selected.Then for the input signal of the touch signal or key 5 of 5) property insurance business by as new
Input instruction.
New input instruction is mapped as template number.5) the corresponding template number of property insurance business is A5100, expression pair
The 5th for answering original template, and the menu itself is the submenu of a level-one.
According to template number A5100, corresponding template is called, which is property insurance submenu template.The sub- dish of property insurance
The schematic form of single mode plate is with reference to shown in Fig. 3.The major part of property insurance submenu template is the main property insurance classification of display,
Such as 1) vehicle insurance, 2) agricultural risk, 3) family's property danger etc..
Using property insurance submenu template as current template, according to identifier, such as the cell-phone number hair being currently talking
It send to client.
Current template, i.e. property insurance submenu template are shown in the form of suspended window on the client.User is in client
On, see that menu is updated to property insurance submenu template by suspended window.Family inputs operation according to current template again and refers to
It enables.
Above-mentioned circulation is repeated, until meeting termination condition.As described above, termination condition is such as: business executes
Finish, turn manual service, message or drop calls etc..
After termination condition satisfaction, into end step.According to different termination conditions, the execution of end step is slightly not
Together.It is finished if it is business or drop calls, then client directly closes suspended window and terminated speech in end step
Calling.If it is manual service or message is turned, then client first closes suspended window, keep audio call until manual service or
Person's message finishes again terminated speech calling.
For further the considerations of promoting user experience, each template can be first passed through to installation application APP in advance
Mode saves on the client.Corresponding application APP can be downloaded and be installed to client, which can obtain
The authorization of " monitoring telephone permission ", " suspended window permission " two limit function.When APP is in operating status, such as APP is in running background
When, when APP listens to client and initiates to the audio call of designated number, APP prepares to receive dependent instruction.At this point, obtaining
After taking template number, it is no longer necessary to call template and send client for entire template, it is only necessary to send mould to client
Plate number.APP searches corresponding template according to template number in local memory after obtaining template number, reuses suspension
Window permission shows the template on the client in the form of suspended window.Alternatively, in another embodiment, can also pass through
The form of webpage has APP directly to show the specified H5 page in suspended window.This mode is not required to be locally stored in template
Hold, need to only access specified address.
In traditional voice answering flow, the option of service evaluation will also include.Visible process is used as voice
Response process is completely continued to use, it is also desirable to the function including service evaluation.In addition, traditional voice answering flow, is handling industry
It also needs to send some multimedia materials to client when business.In voice answer-back, user can not synchronization process these multimedias
Material, need after terminating voice communication, these more matchmakers handled by other channel, such as short message, mail or APP
The material of body.The present invention includes and improves these above-mentioned functions by a push step.
Step is pushed, in the implementation procedure of interactive step, or after terminating audio call, to the more matchmakers of client push
Body information.It is pushed if it is in the implementation procedure of interactive step, the multimedia messages of push are shown in the form of suspended window
Show.It is pushed if it is after terminating audio call, the multimedia messages of push are in a manner of suspended window or exclusive screen
Display.The multimedia messages of push include: text, picture, video, audio, link or apply journey for specifying in client
The activation of sequence APP.
It is pushed if it is in the implementation procedure of interactive step, because also carrying out call and other processes at this time,
The multimedia messages of push are shown in the form of suspended window.Push in interactive process is mostly obtained with introduction to business, data, is counted
Based on exchange etc..For example designated pictures, list, the Multimedia Messages such as video can be shown by suspended window, it can be with
H5 webpage is pushed, is shown in a manner of suspended window on client call interface upper layer, such as product introduction, information collection list
Deng.If necessary to which the function of specified APP is introduced, it can also activate and open specified APP.
It is pushed if it is after terminating audio call, is being used at this time without other processes, the multimedia letter of push
Breath is shown in a manner of suspended window or exclusive screen.The function of above-mentioned service evaluation can carry out after end step
Push.The mode of text or link can be pushed to complete service evaluation, can be completed by way of activating associated AP P
Service evaluation.
The visualization device that the present invention also proposes for realizing the method for visualizing.Fig. 4 discloses according to the present invention one
The structural schematic diagram of the device in telephonic communication scene application visual media of embodiment.Refering to what is shown in Fig. 4, should be logical in phone
Interrogate the device of scene application visual media, comprising: client 201, call server 202 and content server 203.
Client 201 needs to show suspended window and authorizes the monitoring to audio call.It is authorized to " monitoring telephone power
Limit ", " suspended window permission " function.
Call server 202 and client 201 carry out the communication of audio call, and are supervised during audio call
It listens, to obtain the input instruction of client.For smart phone, the operation of user on the touchscreen can not obtained.
For the part still mobile phone using digital keys, user for the operation of digital keys need using other means into
Row obtains.Such as the assistance by backstage.
Content server 203 is communicated with call server 202 and client 201.Content server 203 refers to according to input
It enables and calls template, template includes the visual content of voice answer-back, and content server sends out template according to the identifier of client
Be sent to client 201, in client 201 in the form of suspended window indicating template.
Client 201 receives the operation for shown template as input instruction, and input instruction passes through calling service
Device 202 is supplied to content server 203.Content server 203 instructs more new template according to input, repeats the process until meeting
Termination condition；After meeting termination condition, client terminated speech calls and closes suspended window.
The course of work of the visualization device, that is, method for visualizing described above, so the details of the course of work is herein
Place is not repeated to describe, and can refer to explanation above.Here rough explanation only is made to the course of work of visualization device:
Call server 202 detects the enabled instruction that client 201 issues after audio call connection.Enabled instruction with
Enabled instruction in method for visualizing above-mentioned is identical, can be automatic starting, be also possible to by in client specify by
The operation of key is as enabled instruction.
Call server 202 according to enabled instruction trigger enabling signal, enabling signal include client identifier and just
The template number of beginning template, enabling signal are sent to content server.The identifier of client is that the client is being conversed
Cell-phone number.Template number is referred to the introduction of front.
Content server 203 calls original template and according to identifier, (identifier, which can be, to be led to by original template
The cell-phone number of words) it is sent to client 201.
Client 201, call server 202 and content server 203 execute the circulation of interactive step above-mentioned jointly,
That is:
Client receives input instruction, and call server listens to input instruction and is template volume by input command mappings
Number, template number is sent to content server；
Content server template number calls corresponding template, using the template as current template, sends according to identifier
To client；
Client shows current template in the form of suspended window, and user inputs operation instruction again according to current template；
Above-mentioned process is repeated until meeting termination condition.Termination condition is corresponding with the termination condition of voice answer-back.Eventually
Only condition is: business is finished, turns manual service, message or drop calls etc..
It is similar with aforementioned method for visualizing, it, can also be pre- by each template for further the considerations of promoting user experience
The mode for first passing through installation application APP saves on the client.Client can be downloaded and install corresponding application program
APP, the application APP can obtain the authorization of " monitoring telephone permission ", " suspended window permission " two limit function.When APP is in fortune
Row state, such as APP is in running background, when APP listens to client and initiates to the audio call of designated number, APP is quasi-
It is standby to receive dependent instruction.After obtaining template number, it is no longer necessary to call template and send client for entire template, only
It needs to send template number to client.APP is after obtaining template number according to template number lookup pair in local memory
The template answered reuses suspended window permission, which is shown on the client in the form of suspended window.Alternatively, at another
In embodiment, there can also be APP directly to show the specified H5 page in suspended window by way of webpage.This mode is not
Template content need to be locally stored, need to only access specified address.
Likewise, push function should also be provided in the device of telephonic communication scene application visual media:
Content server 203 pushes multimedia messages to client 201 according to push instruction.When audio call carries out,
Client shows the multimedia messages, such as introduction to business, data acquisition, data exchange etc. of push in the form of suspended window.?
After voice-call termination, client 201 shows the multimedia messages of push in a manner of suspended window or exclusive screen, for example takes
Business evaluation etc..The multimedia messages pushed include: text, picture, video, audio, link or in client specify
The activation of application program.
Method and apparatus in telephonic communication scene application visual media of the invention have following advantage:
Visualization can at least reduce 15 to 30 seconds air times of client, reduce simultaneously while promoting user experience
The communication cost of both call sides；
Visualize menu provide multiple choices, can to client provide multiple choices while, mitigate operator attendance at
This；
Client such as has a question with communication process of attending a banquet, and picture and text to client's call interface can directly be pushed by, which attending a banquet, is subject to
Illustrate, promotes efficiency of service.
In communication process, attend a banquet from the background can directly to Multimedia Messages such as pushes customer product clause, information collection lists,
Business handling success rate and efficiency can be greatly promoted.
In general, the method and apparatus of the invention in telephonic communication scene application visual media, by voice answer-back
Menu presented in a manner of visual, user can directly select option required for oneself on the client.According to user
Selection, jumped automatically, entire interactive process is more clear efficiently, can be obviously improved the usage experience of user.
Above-described embodiment, which is available to, to be familiar with person in the art to realize or use the present invention, and is familiar with this field
Personnel can make various modifications or variation, thus this to above-described embodiment without departing from the present invention in the case of the inventive idea
The protection scope of invention is not limited by above-described embodiment, and should meet inventive features that claims are mentioned most
On a large scale.
Claims (11)
1. a kind of method in telephonic communication scene application visual media characterized by comprising
Step is triggered, receive by client or is initiated by attending a banquet, is connected to the audio call of designated number, and in audio call
The enabled instruction that client issues is detected afterwards, triggers enabling signal, enabled instruction includes preset operation rules；
Interactive step, the indicating template in the form of suspended window, the template include in the visualization of voice answer-back on the client
Hold, client carries out virtual interactive interface with user in the form of suspended window, receives the input instruction of user and is instructed according to input
More new template, until meeting termination condition；
End step after meeting termination condition, closes suspended window.
2. as described in claim 1 in the method for telephonic communication scene application visual media, which is characterized in that further include:
Step is pushed, in the implementation procedure of interactive step, or after terminating audio call, is believed to client push multimedia
Breath；
Wherein, it is pushed in the implementation procedure of interactive step, the multimedia messages of push are shown in the form of suspended window；
It is pushed after terminating audio call, the multimedia messages of push are shown in a manner of suspended window or exclusive screen.
3. as claimed in claim 2 in the method for telephonic communication scene application visual media, which is characterized in that pushed
Multimedia messages include: text, picture, video, audio, link or the activation for specified application in client.
4. as described in claim 1 in the method for telephonic communication scene application visual media, which is characterized in that the interaction
Step includes:
Input instruction is received, input command mappings are template number；
Corresponding template is called according to template number；
Using the template as current template, client is sent to according to the identifier；
Current template is shown in the form of suspended window on the client, user inputs operation instruction again according to current template；
Above-mentioned process is repeated until meeting termination condition.
5. as described in claim 1 in the method for telephonic communication scene application visual media, which is characterized in that
The preset operation rules that the enabled instruction that the client issues includes is the operation for specified button in client；
The enabling signal includes the identifier of client.
6. a kind of device in telephonic communication scene application visual media characterized by comprising
Client, client can show suspended window and authorize the monitoring to audio call；
Call server, the communication of audio call is carried out with client, and is monitored during audio call, to obtain
The input of client instructs；
Content server, with call server and client communication, content server calls template according to input instruction, described
Template includes the visual content of voice answer-back, and content server sends client according to the identifier of client for template,
The indicating template in the form of suspended window on the client；
Client receives the operation for shown template as input instruction, and input instruction is supplied to by call server
Content server, content server instruct more new template according to input, repeat the process until meeting termination condition；Meet and terminates
After condition, client terminated speech calls and closes suspended window.
7. as claimed in claim 6 in the device of telephonic communication scene application visual media, which is characterized in that
Call server detects the enabled instruction that client issues after audio call connection, triggers enabling signal, and starting refers to
Enabling includes preset operation rules, and enabling signal includes the identifier of client and the template number of original template, enabling signal
It is sent to content server；
Content server calls original template and original template is sent to client according to identifier.
8. as claimed in claim 7 in the device of telephonic communication scene application visual media, which is characterized in that the client
The preset operation rules that the enabled instruction that end issues includes is the operation for specified button in client.
9. as claimed in claim 6 in the device of telephonic communication scene application visual media, which is characterized in that further include:
Content server is instructed according to push to client push multimedia messages；
Wherein, when audio call carries out, client shows the multimedia messages of push in the form of suspended window；
After voice-call termination, client shows the multimedia messages of push in a manner of suspended window or exclusive screen.
10. as claimed in claim 9 in the device of telephonic communication scene application visual media, which is characterized in that pushed
Multimedia messages include: text, picture, video, audio, link or the activation for specified application in client.
11. as claimed in claim 6 in the device of telephonic communication scene application visual media, which is characterized in that
Client receives input instruction, and call server listens to input instruction and is template number by input command mappings,
Template number is sent to content server；
Content server template number calls corresponding template, using the template as current template, sends according to the identifier
To client；
Client shows current template in the form of suspended window, and user inputs operation instruction again according to current template；
Above-mentioned process is repeated until meeting termination condition.
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