CN106487660A - A kind of method for being managed collectively multiple info-channels and its system - Google Patents
A kind of method for being managed collectively multiple info-channels and its system Download PDFInfo
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- 238000007619 statistical method Methods 0.000 claims description 17
- 230000004044 response Effects 0.000 claims description 12
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- 238000007726 management method Methods 0.000 description 56
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/212—Monitoring or handling of messages using filtering or selective blocking
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/40—Support for services or applications
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Abstract
The present invention relates to a kind of method for being managed collectively multiple info-channels and its system, the method includes the data for collecting multiple info-channels, and is grouped for info-channel to multiple；Menu resource and picture and text resource are sent to high in the clouds and is stored, and different menu resources and picture and text resource is pushed according to the other info-channel of different groups；The active users of each other info-channel of group are counted, analyzes the number of users of each other info-channel of group.The present invention is by being grouped to info-channel and user profile, resource is managed using high in the clouds, different resources are pushed according to different packets, the public number of unified management and control multi-layer and related resource, and the existing information system of energy fast integration enterprise, unify to be published in wechat public platform, enriched marketing and the means of services of internet, provide the user abundant information and high-quality is easily serviced, the efficiency of management is high.
Description
Technical field
The present invention relates to the technical field of public number management, more specifically refers to a kind of multiple info-channels of unified management
Method and its system.
Background technology
With the high speed development of social informatization, the popularization of the mobile terminal such as smart mobile phone, wechat public platform have become
Issue for the information of a main flow, the platform of information sharing.Public number becomes the marketing of internet and the means of services, and content is rich
Richness, efficient quick.Enterprise is issued enterprise, the related abundant information of industry, attracts user by runing multiple public number, and then
Become potential client, promote the operation of enterprise, the quick popularity for improving enterprise and influence power.
Enterprise is typically owned by multiple public number, while issue different contents, but, the multiple public of current business administration
Number when, typically adopt separate management, such efficiency of management is relatively low, therefore, how how to manage related shared each of public number
Class resource, the how existing information system of fast integration enterprise, unification is published in wechat public platform, is to be badly in need of at present solving
Problem.
Therefore, it is necessary to the method for designing a kind of multiple info-channels of unified management, realizes multiple public's accounts collaboration work
Make, unified management and control, support, each public's account enthusiasm can be played again, be that user and user provide abundant information and high-quality
Easily service, the efficiency of management is high.
Content of the invention
It is an object of the invention to overcome the defect of prior art, the method that a kind of multiple info-channels of unified management are provided
And its system.
For achieving the above object, the present invention is employed the following technical solutions：A kind of method for being managed collectively multiple info-channels,
Comprise the following steps：
Collect the data of multiple info-channels, and be grouped for info-channel to multiple；
Menu resource and picture and text resource are sent to high in the clouds and is stored, and push according to the other info-channel of different groups different
Menu resource and picture and text resource；
The active users of each other info-channel of group are counted, analyzes the number of users of each other info-channel of group.
Its further technical scheme is：A kind of method for being managed collectively multiple info-channels is also included according to different groups
The keyword automatic-answering back device that the user of other info-channel sends or customer service are replied.
Its further technical scheme is：A kind of method for being managed collectively multiple info-channels also includes
Created according to the welcome words graph text information used in the different scenes of the other info-channel of different groups multiple different
Quick Response Code；
User passes through barcode scanning individual two-dimensional code, pays close attention to public number；
Record user pays close attention to the channel of info-channel.
Its further technical scheme is：The data for collecting multiple info-channels, and carry out for info-channel to multiple
The step of packet, including step in detail below：
The user profile of various information channel and correlation is synchronously obtained from wechat platform；
Info-channel is grouped；
Based on the information of each group info-channel, grouping management is carried out to user profile.
Its further technical scheme is：Described the step of be grouped to info-channel, specifically according to self-defined packet,
By the packet of user area, info-channel is grouped from three kinds of packet types for selecting type packet.
Its further technical scheme is：Described send menu resource and picture and text resource to high in the clouds stores, and according to not
The step of different menu resources and picture and text resource being pushed with the other info-channel of group, including step in detail below：
Picture and text resource and menu resource are sent to high in the clouds and is audited；
After examination ＆ verification passes through, picture and text resource and menu resource are stored in high in the clouds；
According to the service scenarios that the other info-channel of different groups and info-channel are selected, carry out in wechat public platform
Unified configuration picture and text resource and menu resource.
Present invention also offers a kind of system for being managed collectively multiple info-channels, including multi-zone supervision unit, resource pipe
Reason unit and statistical analysis unit；
The multi-zone supervision unit, for collecting the data of multiple info-channels, and is carried out point for info-channel to multiple
Group, is connected with the rm-cell；
The rm-cell, stores for sending menu resource and picture and text resource to high in the clouds, and according to different
Organize other info-channel and different menu resources and picture and text resource is pushed, be connected with the statistical analysis unit；
The statistical analysis unit, for counting the active users of each other info-channel of group, analyzes each group
Info-channel number of users.
Its further technical scheme is：A kind of system for being managed collectively multiple info-channels also includes automatic-answering back device pipe
Reason unit, the keyword automatic-answering back device or customer service for being sent according to the user of the other info-channel of different groups are replied, respectively
It is connected with the statistical analysis unit and the rm-cell.
Its further technical scheme is：A kind of system for being managed collectively multiple info-channels also includes that Quick Response Code is managed
Unit, creates multiple different two dimensions according to the welcome words graph text information used in the different scenes of the other info-channel of different groups
Code, user pass through barcode scanning individual two-dimensional code, pay close attention to public number, record user pay close attention to info-channel channel, respectively with described
Statistical analysis unit and rm-cell connection.
Its further technical scheme is：The multi-zone supervision unit includes synchronization module, grouping module and user management
Module；
The synchronization module, for synchronously obtaining the user profile of various information channel and correlation from wechat platform, with
The grouping module connection；
The grouping module, for being grouped to info-channel, is connected with the user management module；
The user management module, for the information based on each group info-channel, carries out grouping management to user profile, with
The rm-cell connection.
Compared with the prior art, the invention has the advantages that：A kind of side of the multiple info-channels of the unified management of the present invention
Method, by being grouped to info-channel and user profile, is managed to resource using high in the clouds, is pushed away according to different packets
Different resources, the public number of unified management and control multi-layer and related resource, and the existing information system of energy fast integration enterprise is sent,
Unification be published in wechat public platform, enriched marketing and the means of services of internet, provide the user abundant information and
High-quality is easily serviced, and the efficiency of management is high.
The invention will be further described with specific embodiment below in conjunction with the accompanying drawings.
Description of the drawings
Fig. 1 is a kind of flow chart element of the method for the multiple info-channels of unified management that the specific embodiment of the invention one is provided
Figure；
Fig. 2 is the idiographic flow block diagram is grouped by the info-channel that the specific embodiment of the invention one is provided；
Fig. 3 is the idiographic flow block diagram of the push resource that the specific embodiment of the invention one is provided；
Fig. 4 is a kind of flow chart element of the method for the multiple info-channels of unified management that the specific embodiment of the invention two is provided
Figure；
A kind of structured flowchart of the system of the multiple info-channels of unified management that Fig. 5 is provided for the specific embodiment of the invention.
Specific embodiment
In order to more fully understand the technology contents of the present invention, technical scheme is entered with reference to specific embodiment
One step introduction and explanation, but it is not limited to this.
Specific embodiment as shown in Fig. 1～5, a kind of side of the multiple info-channels of unified management that the present embodiment is provided
Method, during being used in the management of info-channel, realizes multiple public's account collaborative works, unified management and control, support, and energy
Each public's account enthusiasm is played, is that the abundant information of user and user's offer and high-quality are easily serviced, the efficiency of management is high.
As shown in figure 1, be embodiment one, a kind of method for being managed collectively multiple info-channels, which comprises the following steps：
S10, collect the data of multiple info-channels, and be grouped for info-channel to multiple；
S11, menu resource and picture and text resource are sent to high in the clouds store, and push according to the other info-channel of different groups
Different menu resources and picture and text resource；
S12, active users of each other info-channel of group are counted, analyze number of users of each other info-channel of group
Amount.
As shown in Fig. 2 above-mentioned S10 step, the data for collecting multiple info-channels, and to multiple for info-channel
The step of being grouped, including step in detail below：
S101, the user profile from wechat platform synchronization acquisition various information channel and correlation；
S102, info-channel is grouped；
S103, the information based on each group info-channel, carry out grouping management to user profile.
Above-mentioned S10 step, using tree structure, manages multi-layer, the information of multiple public number, and manages with reference to personnel
Reason, post are managed, and empowerment management function realizes the multi-zone supervision of public number, each hierarchy management person's collaborative work, play each public
Many account enthusiasm.
Specifically, above-mentioned S101 step, the step of packet to info-channel, specifically according to self-defined packet,
By the packet of user area, info-channel is grouped from three kinds of packet types for selecting type packet.
Further, the step of S11, menu resource and picture and text resource are sent to high in the clouds and is stored, and according to different
The step of organizing the different menu resources of other info-channel push and picture and text resource, in the way of resource cloud storage, unified pipe
The reason all kinds of pictures of enterprise, word, the resource such as audio-visual, movable, and authorization module is combined, it is supplied to the public number of each level.Respectively
Level keeper efficiently can easily carry out the design of marketing program, and information is issued and pushed.
As shown in figure 3, including step in detail below the step of S11:
S111, picture and text resource and menu resource are sent to high in the clouds and is audited；
After S112, examination ＆ verification pass through, picture and text resource and menu resource are stored in high in the clouds；
S113, the service scenarios selected according to the other info-channel of different groups and info-channel, in wechat public platform
In carry out unifying configuring picture and text resource and menu resource.
For above-mentioned S11 step, public number keepers at different levels also can flexibly edit abundant graph text information, and push
Information sharing is selected for other public number keeper and is used to high in the clouds.
For S12 step, comprehensively all kinds of public number and user data are counted in detail, based on user and public number
All kinds of interactive information, can not only count the number of users of each level public number, and can count active users, analyze number of users
Alteration trend.Statistics to public number any active ues, understands user and enlivens Long-term change trend, promote public number to operation personnel,
Accomodation of activities provides effective guide data.
As shown in figure 4, be embodiment two, a kind of method for being managed collectively multiple info-channels, which comprises the following steps：
S20, collect the data of multiple info-channels, and be grouped for info-channel to multiple；
S21, menu resource and picture and text resource are sent to high in the clouds store, and push according to the other info-channel of different groups
Different menu resources and picture and text resource；
S22, the keyword automatic-answering back device sent according to the user of the other info-channel of different groups or customer service are replied；
S24, active users of each other info-channel of group are counted, analyze number of users of each other info-channel of group
Amount.
Above-mentioned S20, S21 and S24 step corresponds to S10, S11, S12 step unanimously respectively, no longer elaborates herein.
S22 step is the difference of embodiment one and embodiment two, specifically, before S22 step, can configure keyword.
Automatic-answering back device is done to the keyword that wechat user sends, realizes automatically replying for user message.
Keyword match pattern, has accurately mate and fuzzy matching and mates Three models in full, and keyword can be associated
Response, can also associate intensive menu, and intensive menu is pushed in the way of free hand drawing text, is linked into collection after clicking on menu links
Destination address that about menu is pointed to, such as recharging and paying, flow inquiry etc. function.
In other embodiment, a kind of method of the multiple info-channels of unified management also includes
Created according to the welcome words graph text information used in the different scenes of the other info-channel of different groups multiple different
Quick Response Code；
User passes through barcode scanning individual two-dimensional code, pays close attention to public number；
Record user pays close attention to the channel of info-channel.
The flexible Quick Response Code that above-mentioned Quick Response Code management is realized based on many scenes is generated and is managed.
In other embodiment, a kind of multiple info-channels of unified management are also included self-service telephone expenses, the inquiry of set meal, integration
Exchange, supplement with money, the multiple business system integration being paid the fees in public number management platform, and be published to the mobile terminal of user,
Enable a user to easily access each system by mobile terminal.Various ways are integrated and be managed collectively.
In addition, in other embodiment, a kind of multiple info-channels of unified management also include the management to business enterprice sector, people
The management of member, the management in post, the basic management for authorizing, the management of auditing flow configuration and the configuration of systematic parameter, complete
Basic management.
In the present embodiment, above-mentioned info-channel can be wechat public number.
In other embodiment, above-mentioned info-channel can also push the information push platforms such as platform for QQ.
A kind of method of the multiple info-channels of above-mentioned unified management, by carrying out to info-channel and user profile point
Group, is managed to resource using high in the clouds, pushes different resources, the public number of unified management and control multi-layer according to different packets
And related resource, and the existing information system of energy fast integration enterprise, unify to be published in wechat public platform, enriched interconnection
The marketing of net and the means of services, provide the user abundant information and high-quality is easily serviced, and the efficiency of management is high.
As shown in figure 5, be a kind of system of the multiple info-channels of unified management proposed by the present invention, including multi-zone supervision list
Unit, rm-cell and statistical analysis unit 90.
Multi-zone supervision unit, for collecting the data of multiple info-channels, and is grouped for info-channel to multiple, with
Rm-cell connects；
Rm-cell, stores for sending menu resource and picture and text resource to high in the clouds, and according to different groups
Info-channel push different menu resources and picture and text resource, be connected with statistical analysis unit 90；
Statistical analysis unit 90, for counting the active users of each other info-channel of group, analyzes each group other
The number of users of info-channel.
A kind of this system for being managed collectively multiple info-channels, is believed to info-channel and user by multi-zone supervision unit
Breath is grouped, and rm-cell is managed to resource using high in the clouds, pushes different resources, system according to different packets
Meter analytic unit 90 carries out statistical analysis, the public number of unified management and control multi-layer and related resource to data, and can fast integration
The existing information system of enterprise, unification are published in wechat public platform, have been enriched marketing and the means of services of internet, have been use
Family and user provide abundant information and high-quality is easily serviced, and the efficiency of management is high.
Further, a kind of system of the multiple info-channels of unified management also includes automatic-answering back device administrative unit 70, uses
Reply in the keyword automatic-answering back device sent according to the user of the other info-channel of different groups or customer service, respectively with statistical analysis
Unit 90 and rm-cell connection.
In addition, a kind of system for being managed collectively multiple info-channels also includes Quick Response Code administrative unit 80, according to not
The welcome words graph text information used in different scenes with the other info-channel of group creates multiple different Quick Response Codes, and user passes through
Barcode scanning individual two-dimensional code, pay close attention to public number, record user pay close attention to info-channel channel, respectively with statistical analysis unit 90 with
And rm-cell connection.
In addition, multi-zone supervision unit includes synchronization module 10, grouping module 20 and user management module 30；
Synchronization module 10, for synchronously obtaining the user profile of various information channel and correlation from wechat platform, with point
Group module 20 connects；
Grouping module 20, for being grouped to info-channel, is connected with user management module 30；
User management module 30, for the information based on each group info-channel, carries out grouping management to user profile, with money
Source control unit connects.
Further, the rm-cell includes auditing module 40, memory module 50 and configuration module 60.
Auditing module 40, is audited for sending picture and text resource and menu resource to high in the clouds, is deposited with described respectively
Storage module 50 and the grouping module 20 connect；
Memory module 50, after passing through for examination ＆ verification, picture and text resource and menu resource is stored in high in the clouds, with the configuration
Module 60 connects；
Configuration module 60, for the service scenarios selected according to the other info-channel of different groups and info-channel, micro-
Carry out unifying to configure picture and text resource and menu resource in letter public platform, respectively with the statistical analysis unit 90, Quick Response Code
Administrative unit 80 and the automatic-answering back device administrative unit 70 connect.
The system of the multiple info-channels of above-mentioned unified management, strengthens public number operation management, builds the omnibearing public
Number operation management platform, public number management in existing platform, message management, on menu management basis, from user, material,
The aspects such as hierarchical classification message, personalized menu, Quick Response Code, welcome words, marketing activity, integration managing and content safety management and control
Various dimensions Function Extension is carried out, multiple public's account collaborative works is realized, management and control, support can be unified, each can be played again public
Many account enthusiasm, are that the abundant information of user and user's offer and high-quality are easily serviced.
The above-mentioned technology contents for only further illustrating the present invention with embodiment, are easier to understand in order to reader, but not
Represent embodiments of the present invention and this is only limitted to, any technology that is done according to the present invention extends or recreates, all by the present invention's
Protection.Protection scope of the present invention is defined by claims.
Claims (10)
1. the method for the multiple info-channels of a kind of unified management, it is characterised in that comprise the following steps：
Collect the data of multiple info-channels, and be grouped for info-channel to multiple；
Menu resource and picture and text resource are sent to high in the clouds and is stored, and different dishes are pushed according to the other info-channel of different groups
Single resource and picture and text resource；
The active users of each other info-channel of group are counted, analyzes the number of users of each other info-channel of group.
2. a kind of a kind of method of the multiple info-channels of unified management according to claim 1, it is characterised in that system
The method of the multiple info-channels of one management also includes that the keyword sent according to the user of the other info-channel of different groups automatically should
Answer or customer service is replied.
3. a kind of a kind of method of the multiple info-channels of unified management according to claim 1, it is characterised in that system
The method of the multiple info-channels of one management also includes
Multiple different two dimensions are created according to the welcome words graph text information used in the different scenes of the other info-channel of different groups
Code；
User passes through barcode scanning individual two-dimensional code, pays close attention to public number；
Record user pays close attention to the channel of info-channel.
4. a kind of method of the multiple info-channels of unified management according to any one of claims 1 to 3, it is characterised in that
The data for collecting multiple info-channels, and to multiple be grouped for info-channel the step of, including step in detail below：
The user profile of various information channel and correlation is synchronously obtained from wechat platform；
Info-channel is grouped；
Based on the information of each group info-channel, grouping management is carried out to user profile.
5. the method for the multiple info-channels of a kind of unified management according to claim 4, it is characterised in that described to information
The step of channel is grouped, specifically according to self-defined packet, by regional three kinds points for being grouped, selecting certainly type packet of user
Set type is grouped to info-channel.
6. a kind of method of the multiple info-channels of unified management according to any one of claims 1 to 3, it is characterised in that
Described send menu resource and picture and text resource to high in the clouds stores, and pushes different dishes according to the other info-channel of different groups
The step of single resource and picture and text resource, including step in detail below：
Picture and text resource and menu resource are sent to high in the clouds and is audited；
After examination ＆ verification passes through, picture and text resource and menu resource are stored in high in the clouds；
According to the service scenarios that the other info-channel of different groups and info-channel are selected, unified in wechat public platform
Configuration picture and text resource and menu resource.
7. the system of the multiple info-channels of a kind of unified management, it is characterised in that including multi-zone supervision unit, rm-cell
And statistical analysis unit；
The multi-zone supervision unit, for collecting the data of multiple info-channels, and is grouped for info-channel to multiple, with
The rm-cell connection；
The rm-cell, stores for sending menu resource and picture and text resource to high in the clouds, and according to different groups
Info-channel push different menu resources and picture and text resource, be connected with the statistical analysis unit；
The statistical analysis unit, for counting the active users of each other info-channel of group, analyzes each other letter of group
The number of users of breath channel.
8. a kind of a kind of system of the multiple info-channels of unified management according to claim 7, it is characterised in that system
The system of the multiple info-channels of one management also includes automatic-answering back device administrative unit, for the use according to the other info-channel of different groups
The keyword automatic-answering back device that family sends or customer service are replied, respectively with the statistical analysis unit and the rm-cell
Connection.
9. a kind of a kind of system of the multiple info-channels of unified management according to claim 8, it is characterised in that system
The system of the multiple info-channels of one management also includes Quick Response Code administrative unit, according to the different scenes of the other info-channel of different groups
Used in welcome words graph text information create multiple different Quick Response Codes, user passes through barcode scanning individual two-dimensional code, pays close attention to the public
Number, the channel that user pays close attention to info-channel is recorded, is connected with the statistical analysis unit and the rm-cell respectively.
10. a kind of system of the multiple info-channels of unified management according to claim 9, it is characterised in that the layering
Administrative unit includes synchronization module, grouping module and user management module；
The synchronization module, for synchronously obtaining the user profile of various information channel and correlation from wechat platform, and described
Grouping module connects；
The grouping module, for being grouped to info-channel, is connected with the user management module；
The user management module, for the information based on each group info-channel, carries out grouping management to user profile, and described
Rm-cell connects.
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Cited By (5)
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| WO2018214304A1 (en) * | 2017-05-20 | 2018-11-29 | 深圳市前海安测信息技术有限公司 | Health service promotion assessment system and method based on wechat group |
| WO2018214301A1 (en) * | 2017-05-20 | 2018-11-29 | 深圳市前海安测信息技术有限公司 | Wechat group-based system and method for promoting health management official account |
| CN110290056A (en) * | 2019-06-25 | 2019-09-27 | 苏州梦嘉信息技术有限公司 | A kind of wechat public platform management system |
| CN110969461A (en) * | 2018-09-29 | 2020-04-07 | 北京国双科技有限公司 | Method and device for processing public number information, storage medium and processor |
| CN112583699A (en) * | 2020-12-07 | 2021-03-30 | 北京秒针人工智能科技有限公司 | Method, system, equipment and storage medium for automatic transmitting welcome language by departments |
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