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Kim et al., 2011 - Google Patents

The service imperative in the retailing industry

Kim et al., 2011

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Document ID
18001633803121928770
Author
Kim M
Kandampully J
Publication year
Publication venue
Service management: The new paradigm in retailing

External Links

Snippet

Services permeate our everyday lives. Within the past 24 h, you might have listened to the radio; watched television; gone to the cinema; taken a trip on a plane, cab or bus; made or received a phone call; consumed a restaurant meal; used a bank or ATM; visited a gym; …
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Classifications

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    • G06Q30/00—Commerce, e.g. shopping or e-commerce
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