Chen et al., 2024 - Google Patents
The adoption and implementation of artificial intelligence chatbots in public organizations: Evidence from US state governmentsChen et al., 2024
View PDF- Document ID
- 15043482007685094303
- Author
- Chen T
- Gascó-Hernandez M
- Esteve M
- Publication year
- Publication venue
- The American Review of Public Administration
External Links
Snippet
Although the use of artificial intelligence (AI) chatbots in public organizations has increased in recent years, three crucial gaps remain unresolved. First, little empirical evidence has been produced to examine the deployment of chatbots in government contexts. Second …
- 238000013473 artificial intelligence 0 title abstract description 52
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