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Banavar et al., 2010 - Google Patents

A formal model of service delivery

Banavar et al., 2010

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Document ID
14864504868423583098
Author
Banavar G
Hartman A
Ramaswamy L
Zherebtsov A
Publication year
Publication venue
Handbook of service science

External Links

Snippet

We define a service delivery system as a set of interacting entities that are involved in the delivery of one or more business services. A service operating system manages the processes and resources within a service delivery system. This paper develops a formal …
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