Epps et al., 2016 - Google Patents
Rethinking customer service training: A curricular solution to a familiar problemEpps et al., 2016
View PDF- Document ID
- 12480333907990695331
- Author
- Epps S
- Kidd J
- Negro T
- Sayles S
- Publication year
- Publication venue
- Journal of Access Services
External Links
Snippet
High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a …
- 238000000034 method 0 abstract description 5
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