Apple Store 4+

Apple iOS needs to develop a better system!
Hackers multiplied websites saved in my passwords and redirected my details to their end. They created a second APPLE ID and cloned my phone. I noticed it was weird until it got super weird. Even the screen looked different the letters were bigger and more pixels. I try to be super careful when clicking on weird links. I think the online shopping is now super dangerous. And downloading weird apps too. Apple needs to verify better the apps they allow us to download.

I visited the store in Brisbane wanting to buy a iPhone pro. First person pointed me to a person with an iPad in there hand. Waited patiently and then told to wait over in the corner for a “specialist”. After 15 mins no show and went back and said I just want to buy the phone. No no no you have to see the specialist. Alright then I will buy it online and pick it up. Went back to the office to buy it and you guessed it the store was being updated. Another 2 hrs went by and finally came back, clicked on buy , chose colour and memory and add to bag. NOT AVAILABLE at Brisbane store. Tried the other colours and all out of stock. What a freaking joke. Tried again the next day and only gray and white were available. Wife wanted the blue or black. Now it’s Friday and still out of stock. There sales techniques must be aimed at airheads with lots of time money. All I wanted to do was buy a phone.

Apple confirmed my iPhone had a speaker fault and offered an Express Replacement. I was clearly told I wouldn’t be charged unless I failed to return the old device. But as soon as I accepted the replacement, Apple tried to charge me $2,299 upfront — even though I’ve already paid for the phone and have AppleCare.

Here’s what makes this worse:
I just buried both of my parents, spent over $25,000 on funeral costs, and I’m financially drained. I don’t have $2,299 sitting in my account for Apple to “hold.” Because of that, I’m now blocked from getting a phone I’m entitled to under warranty.

And what’s Apple’s answer?
Go into a store so they can try to fix it instead of replacing it — that’s the trick. If you can’t afford their hold, they push you into a store, backpedal on the replacement, and make you wait even longer. It’s a scam disguised as “policy.”

When I spoke to Apple’s resolution team, they were rude, dismissive, and completely unempathetic. They didn’t listen, didn’t help, and made things worse.

This is not customer support. This is financial coercion, and it targets people when they’re most vulnerable. I will be reporting this to Consumer Affairs, the media, and posting this on every platform possible.

Shame on Apple for treating loyal customers this way.