Question 1

I try to activate the SMTP extension but I get this notice: This extension is not activated/Email address is invalid

Accepted Answer

Regarding your activation issue with the module, first, please try filling a Gmail email to make sure your request is sent to our server. The email is not required to be your Mageplaza account

If it does not work, you have to install the latest Core module from here as all of our products require an up-to-date Core to work correctly.

Question 2

How can I get your support?

Accepted Answer

For technical issues, please submit your ticket to Mageplaza’s Helpdesk and include the necessary information in the submission form. Additionally, please detail your situation or requirements. Screenshots or references are appreciated. You can also email us at support@mageplaza.com and we will assist you in submitting the ticket.

Kindly leave your email so that we can contact you as soon as possible at our livechat.

Question 3

SMTP does not working

Accepted Answer

I suggest you check again your mail server first. Please notice that our SMTP module is just a tool, your mail server should be able to work itself first.

To test its functions. Please follow this instruction https://technet.microsoft.com/en-us/library/aa995718%28v=exchg.65%29.aspx Then you can ask your host provider about this, they will help you troubleshoot SMTP issues.

If you are using google, you need to do some extra settings, please follow this link https://support.google.com/accounts/answer/6010255?hl=en

If you did all the things or the host provider confirms everything is working, please let us know, we will check the issue for you.

If you still cannot resolve the issue, you can get help here

Question 4

How to translate Mageplaza extensions to other languages?

Accepted Answer

Multiples language is one of default features in Magento 2 and so does our extensions include it. Languages can be translated both in backend and frontend. In this guide, we will show you how to translate One Step Checkout extension from Mageplaza to your languages such as French, German …

Step 1: PREPARATION

Let's take an example of translate to French.

To go http://translate.mageplaza.com/

1.1 Select a language

You will see a list of flags, let's select French flag Select a language translate Mageplaza extensions to other languages

1.2 Select csv file of an extension

Then you will see a list of csv files, and let's click on Osc > i18n > en_US.csv Select csv file of an extension to translate Mageplaza extensions to other languages

1.3 Sign in Crowing account

You may be asked for signing in. If you don't have Crowdin account, you can sign in with Facebook, Github, Google or Twitter account. Sign in Crowing account to translate Mageplaza extensions to other languages

Step 2: TRANSLATION

After logging, you will see this translation tool. ![TRANSLATION Mageplaza extensions to other languages](https://cdn.magepl

Question 5

Do you provide support for free products?

Accepted Answer

Totally we do. For our free modules, we offer an optional technical support package priced at $49. If you require technical assistance with one of our free modules, you have the option to purchase this support package at our main site.

In your account, you may follow this guide. Please go to the "My Licenses" section in your account, clicking on Active Support to get the package.

Once the payment is completed, our team will be available to provide you with the necessary technical support for the module in question. If you have any further questions or need assistance, please don't hesitate to reach us at sales@mageplaza.com.

Question 6

Webhook User guide

Accepted Answer

Webhook

Overview

Webhook is the configuration that allows sending the API request to another server with entities based on the event of Magento when some events occur. Thanks to Mageplaza Webhook extension, it will auto-activate an error email notification during the sending of the Hook to the customers when your store has some events as New Order, New Order Comment, New Invoice, New Customer, New Product, Subcribe, etc. Especially, the module allows sending data automatically by Every Minute, Daily, Weekly, Monthly. All will be done quickly and conveniently with the help of this great module. Let's follow us to explore this plugin!

Download & Install

How to configure

I. Configuration

Login to the Magento Admin, choose Store > Settings > Configuration > Mageplaza Extensions > Webhook.

1. General

Enable: Choose "Yes" to enable this module or "No" to disable it.
Abandoned Cart After: Set the hours for Abandoned CArt. We recommend the period time as 1, 6, 10, 12, 24.
Keep Logs: Enter the number of keep logs. It will auto-delete the logs if it reaches to the selected number and keeps the number of selected logs. It will make the logs clear everyday.
Alert on Error: Choose "Yes"

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