Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.

URL-CTI Support for incoming calls.

A package manager addon for OTRS and ((OTRS)) Community Edition, to add support for private and public Znuny repositories.

This package enables the standard Generic Interface ticket operations to send articles.

Znuny (Znuny-Sublime) is a Sublime Text 2/3 plugin that helps you to make Znuny development less painful.

Znuny is an extension that helps you to make Znuny development easier, faster and more error-free.

Provide a second phone and email ticket create screen with own config settings.

Sort QueueView, StatusView and LockedView in OTRS by last contact.

Build and test packages for ticketsystems.

An extension to close a ticket with only one click (quick close).

With this extention you will be able to add external links to OTRS agent and customer navigation bar.

This package enables a "Quick Delete" feature in ticket action row.

MRBS-OTRS - Creating an OTRS ticket via SOAP connection in MRBS. Deprecated! - This package works for MRBS version 1.4.10. All newer versions have not been tested and are not supported.

This module extend Ticket Checklist addon by generating specific ACL (disable close state if checklist not complete)

This package contains the functionality to enable dynamic fields in the ticket customer view.

OTRS - Auto assigning incoming ticket (from email) to the agent.

TemplateToolkit syntax and snippets for Sublime Text.

Display SLA Escalation Progress Bar and Its Remark (Breach or Within Escalation) at Ticket Zoom Screen

This package contains the functionality to mark whole tickets or single articles as unseen or seen again.